# Page 3 | Stax Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Stax the right Payment Processing solution for you? Explore 129 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157492/Fattmerchant-Payments-Online/reviews --- Stax 4.1 (129) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 22nd, 2026 # Page 3 - Reviews of Stax ## Showing most helpful reviews Showing 51-75 of 129 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RP Rebecca P. Co-Owner Printing Used the software for: Less than 6 months ### "Great credit card company" April 27, 2026 5.0 Stax has a great support team if you have any questions or concerns. The website is easy to manage and I get an email every day telling me how much was deposited into my account. Pros Stax has saved me money by letting me charge the customer for using their credit cards and a low fee if they use debit cards. Cons The least thing I like about Stax is just navigating how to take out the Debit fees and the monthly fees out of the deposits daily. Switched from [Merchant Services](https://www.capterra.com/p/110828/PayConex/) Merchant Services was too expensive to pay monthly. Review Source AH Andrea H. COO Construction Used the software for: Less than 6 months ### "Very Easy to USe" April 27, 2026 5.0 Working with Stax Payments has been very pleasant. The application and the reporting meet our needs. Pros Ease of Use & Financial Management: simple operations and clear control of finances for our small team. Cons No cons so far. Everything is working as promised, It's great overall. Highly satisfied. Thank you very much! Alternatives considered [CardPointe](https://www.capterra.com/p/207548/CardPointe/) Reason for choosing Stax It was very easy to set up with the Dispatch application Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Ease of use and available to work in line with Dispatch app Review Source CS Chelcie S. Vice President Treasurer Owner Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Quick customer service" September 11, 2025 5.0 The best part is the quick response - even when submitting a ticket! I can literally just wait a few minutes and know that someone will email me back pretty quick with an answer to my question. Pros I prefer chat BUT even though you may sometimes have to do "a ticket" - it doesn't take long for someone to reply. Cons Would be nice to have access to your processing limit amount somewhere inside your account. Between my two businesses I have a hard time remembering what is what. Review Source Response from Fattmerchant September 29, 2025 Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ LP Levi P. Dr Health, Wellness and Fitness Used the software for: Less than 6 months ### "Worth the switch" February 25, 2026 5.0 Positive overall experience for sure. I'm already seeing 1K plus less in fees per month compared to last company Pros Very easy to setup and low fees compared to others. Alex was super helpful getting it all setup and easy to talk with Cons I have to do my PCI myself. They do send you a notification when it needs to be done and are available to help Switched from [Helcim](https://www.capterra.com/p/149107/Virtual-Terminal/) cost was too high to justify staying with them Review Source Response from Fattmerchant February 26, 2026 Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ EB Evin B. Manager Hospitality Used the software for: 2+ years ### "Pleased with Stax" September 5, 2025 5.0 Pros Stax has made it easy to process payments and keep fees reasonable. Shae was really helpful with answering questions I had quickly. Cons The login link is really hard to get to. We have to have it copy and pasted to each other and keep it bookmarked to get into the portal. The 2MFA also has me redo it twice, so it's like a 4MFA instead. Review Source Response from Fattmerchant September 9, 2025 Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ ES Elisa S. Administrative Assistant Medical Practice Used the software for: 1-2 years ### "GOOD JOB, \[sensitive content hidden\]!" December 23, 2025 5.0 \[sensitive content hidden\]. helped make sense of our confusing situation and made it all easy to understand. Because of his help, our situation got completely resolved and I'm happy to say we won't have to try to resolve it again. Pros I really appreciated how thorough \[sensitive content hidden\] (my Customer Support Specialist) was on our support call . Cons I don't have any cons! My role is admin assistant for the office, so I never used the Dejavoo terminals personally. I was just calling to find out if we needed to return the third one we used. Review Source DC Donnette C. Finance Director Government Administration Used the software for: 1-2 years ### "Access for Statements" September 5, 2025 5.0 Very positive. I thank the Rep for taking the time to listen to me and really understand what I was needing assistance with. Pros Customer Service Rep was very understanding. Took time to listen to what I need assistance with. Good listening skills. Cons I called the number on a previous statement but that was not the number for customer service. I had to ask the customer service rep for the number I need to use. Review Source Response from Fattmerchant September 9, 2025 Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ LH Lauren H. CNP Cosmetics Used the software for: Less than 6 months ### "Great Experience With STAX" December 12, 2025 5.0 easy process from day 1, getting set up, we had guidance each step of the way as needed, the portal is easy to use when needed and the pricing structure is easy to understand Pros Easy to use, saving me tons of money on CC transaction fees monthly, any time I have a questions, someone helps immediately! Cons I don't love that the cc processor cant be used unplugged but it is no biggie! No other complaints or problems! Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/) it is EXPENSIVE to use! 3.5 percent per transaction, I believe was my rate Review Source Response from Fattmerchant December 17, 2025 Thank you for taking the time to share your experience!! We appreciate your continued partnership with Stax. SH Shelly H. Owner Apparel & Fashion Used the software for: Less than 6 months ### "The best credit card processing company" August 31, 2025 5.0 I just started using Stax/Swipe Simple for a week now and I LOVE it. It’s very easy to find everything you need Pros I love how easy and understanding it is to use Stax and how the recurring billing is set up. I will recommend this company to everyone I know. Cons I haven’t found anything that I dislike about using using Stax/Swipe Simple. I have used other credit card processing companies and they were very hard to understand and the pricing was to high. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/) Reason for choosing Stax I didn’t like that wix didn’t have recurring billing for my customers Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/) I didn’t like their pricing and it was complicated to understand Review Source ES Eric S. Owner Consumer Goods Used the software for: 6-12 months ### "If credit card processing is a major source of cashflow, DONT USE STAX" June 30, 2025 1.0 Switched over to Stax at the beginning of 2025, all was well, ran approx. 450 transactions a month, was close to $1mm in revenue through them and they froze my merchant account without warning. The freeze started on a friday and lasted the whole weekend (in which we were working and running cards). The total they froze was $45k in revenue. Customer service was awful and acted like this wasnt a big deal, to a small business its a very big deal. Never could get a direct phone number to speak with someone through this whole incident, email only. Took me 14 days to for them to release my funds. But you can bet they took there fees and monthly membership out right on time (before they released the funds). I requested a two month membership refund (which wouldnt even cover the cost of money I had to borrow to float this cashflow nightmare) and they refused. If you own a small business and credit card processing is an important part of cashflow DO NOT USE STAX Pros Nothing special about their processing verses my previous company, was promised better rates and im not even sure that was happening Cons Horrible customer service. The savings pale in comparison to the pain and heartache of dealing with them. Review Source BE Belinda E. Operations Manager Financial Services Used the software for: 2+ years ### "Second time was the charm thanks to \[sensitive content hidden\]" December 19, 2025 5.0 Overall, more training of other staff members is necessary to help them improve their communication and problem-solving skills. \[sensitive content hidden\] on the other hand, was fantastic. Pros \[sensitive content hidden\] was extremely helpful and communicative. He went above and beyond to ensure that my request was properly completed, which is something that previous support staff did not do with me on a previous/similar request. Cons My previous request was not handled properly back in October, so my request was not completed in that first ticket due to a less-helpful Support Specialist named \[sensitive content hidden\] (this person may need additional training on better supporting customers and problem-solving). This first request for help was never completed, and I ended up being ghosted. Review Source Response from Fattmerchant December 23, 2025 Hi Belinda, Thanks for your feedback, I'm glad you were able to get the help you needed on your request. I'd love the chance to talk with you further regarding your October experience. If you are open to it, please send me an email and we can schedule time. Thank you! DV Drew V. CEO Hospital & Health Care Used the software for: Less than 6 months ### "You asked and here’s the truth " December 12, 2025 1.0 0/10 this was the worst experience in 23 years of practice and dealing with credit card processors .. I will not be referring my you Pros Stax set up cost me $12,000 in set up as when we switched clover system they didn’t do auto batch even though your onboarding staff said everything would be the same ..The lack of auto batch was discovered 2 months later which caused charges to drop & we didn’t get paid and those credit cards are no longer valid Cons We had to collect over $150,000 from past payments because of your setup error which you blamed on clover … bottom line if we never switched to stax I would be $12,000 Review Source Response from Fattmerchant December 17, 2025 We are sorry to hear that this was your experience with our team. If we can still assist with escalating this matter to a senior leadership team member, please contact our Customer Support Team at support@staxpayments.com. MM Maisa M. CFO Health, Wellness and Fitness Used the software for: 1-2 years ### "Start saving money now!" December 12, 2025 5.0 Pros Very easy to utilize and you can schedule payments which is really cool. We definitely have saved a lot of time after starting using it. Cons We like everything, it works like it is supposed to. Maybe we would like not to pay the debit card fee if possible or pay less. Review Source TF Tyler F. CEO Retail Used the software for: 2+ years ### "Go elsewhere and don't think twice about it. No advantages of using Stax." February 19, 2025 1.0 I never initially signed up for Stax Payments as they bought out the company I initally signed up with. The other company, Payment Depot, had great service, super friendly and nice always. As stated, they never had anything that set themselves apart that you can't get at any other company. Their biggest thing I felt is how their customer service at Stax is not good at all, they don't care about you, especially at 10-year long customer at that. You are cattle as a customer here. Why join them? You don't really save any money any more compared to anyone else, so why join them? There is no advantage of being a customer of Stax Payments. Goto a company that will treat you right and really want to earn your business, which Stax doesn't try to earn, its almost like expected. Yuck. Shop around, they are a little cheaper and really not much cheaper than Square their biggest competitor and Square at least has all sorts of great analytics dashboards, great service, and they pay out a whole lot fast even same day payouts if you need! Go elsewhere, forget Stax. By the way I have no ties whatsoever to Square, just using them as an example of a better option and there are probably even better options than them, but all of them are better than Stax Payments. Pros Honestly, nothing really stood out because they didn't have any cool features that were different from any other processor. Cons Their payments took 3-5 days to clear, customer service is not that good, and they always found every way they could to increase my prices monthly. They nickel and dime and don't go to bat for you. Review Source TG Tom G. Owner Automotive Used the software for: Less than 6 months ### "Stac works well" February 25, 2026 4.0 I’m happy with it. If the direct deposit occurred next business day morning. That’s my only real gripe. Pros I like the ease of set up. And that you can use multiple devices to run the dongle. It makes it easy. Cons I’m frustrated that deposits are not always next business day. Sometimes it happens next day others two days. Sometimes it’s there early in the morning others late in the afternoon. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Because it creates more effort within the Quickbooks system. Review Source Response from Fattmerchant February 26, 2026 Thank you so much for your valuable feedback. We are sorry to hear about your experience but are glad to hear our support team was able to help assist you. Your satisfaction is our top priority, and we are eager to address your concerns. If you still need assistance, feel free to contact our support team at support@staxpayments.com. BS Brent S. Owner Education Management Used the software for: Less than 6 months ### "Run to STAX for the Best Customer Service" September 25, 2025 5.0 Customer Service is AMAZING, Local and understands my concerns. There are no language barriers and they are active listeners Pros I left Square for Stax, and I am so glad that I did, as the customer service is at a phenomenal rate compared to Square. I'll never go back. Stax is the place. Cons I have not experienced a con to date and have been very satisfied with the service. I am only a few weeks young. Switched from [MedicoInfra](https://www.capterra.com/p/149941/MedicoInfra/) Horrible customer service and huge language barriers. Review Source Response from Fattmerchant September 29, 2025 Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ JK Justin K. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "I Recommend STAX! " September 22, 2025 5.0 Simple, easy to navigate, good customer service, and fair pricing. I needed to set up services quickly, and stacks was able to do this with no trouble. Pros Easy setup and easy to navigate. Strong customer support. Fair pricing. User-friendly for online services. Cons Was a little confused about how things worked when first signing up, but it was explained well after I reached out to support. Switched from [Vantage Circle](https://www.capterra.com/p/167264/Vantage-Circle/) We were forced to buy our electronic health record system Review Source Response from Fattmerchant September 29, 2025 Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ BS Barbara S. Business Manager Accounting Used the software for: Less than 6 months ### "STAX - Ultimate Payment Processor" November 4, 2025 5.0 Our overall experience with Stax has been wonderful. There is virtually no learning curve and the performance and speed of the program is phenomenal. We have bragged about this company to several of our clients. Pros The thing I like most about Stax is the customer service. Every time that I call they are so friendly and efficient. Stax comes easy to use and the security is out of this world! We consider Stax the best payment processing company we've ever used. Cons The only thing we didn't like is that you have to go through two separate approvals; one to take credit cards and another if you want to take ACH payments. Review Source FM Frank M. president Furniture Used the software for: Less than 6 months ### "My review of Stax Payments system " February 26, 2026 5.0 It was a bit getting Stax working properly. However, I am very satisfied at this point and happy I am using Stax processing. Pros Customers spend more when they can pay by card instead of cash. Businesses that accept cards often see higher sales and larger purchases because customers aren’t limited by cash on hand. Credit cards also encourage impulse buying. Simply put: more payment options = more completed sales. Cons Customer service is very good but it some times takes a while to reach someone. Having said that I am happy with Stax customer service overall. Review Source Response from Fattmerchant March 2, 2026 Thank you for taking the time to share your experience!! We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ JG Joe G. President Construction Used the software for: Less than 6 months ### "Great service and communication " February 25, 2026 5.0 Very satisfied and affordable processing company. It's easy to understand their fees and status of payments. Pros They are great with communicating with the business owner, they even helped with completing the PCI compliance forms. Cons No cons yet. The app and SimpleSwipe are extremely easy to use tools for payment processing. Would highly recommend Switched from [Deluxe Payment Exchange](https://www.capterra.com/p/166710/Deluxe-eChecks/) They never contacted me, the salesperson who got me to use the product never called or returned messages. Billing was not clear. Review Source Response from Fattmerchant February 26, 2026 Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ CC Crystal C. General Manager Construction Used the software for: 2+ years ### "Clean and Simple Platform" January 16, 2025 4.0 Very simple to use, never had any issues from the Stax side of things. Easy to interface with our CRM. Pros Easy to use interface, no cap on record keeping history. Cons Processing can be slow, deposits up to 5 days til deposit clears from payments. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Stax Stax had more streamlined interface with our CRM. Square would have created another full use environment Review Source BC Bijoy C. Owner Information Technology and Services Used the software for: Less than 6 months ### "I Love Stax" December 12, 2025 5.0 Outstanding experience with Stax The approval process with Stax was incredibly smooth and refreshingly straightforward. Their team was responsive, clear, and genuinely helpful at every step, which made onboarding feel easy instead of stressful. After working with Stripe and several other competitors, Stax stands out by a wide margin. Their platform feels more transparent, more merchant-friendly, and far better suited for real businesses—not just developers. The pricing structure is clearer, support is more accessible, and you actually feel like a valued customer rather than just an account number. If you’re comparing payment platforms, Stax is hands-down a better experience than Stripe and others in the space. Highly recommended for anyone looking for a reliable, efficient, and well-supported payment solution. Pros Onboarding, ease of use and cost structure. The person who handled my onboarding was really friendly and communicated so well. Cons Nothing. I really cant think of anything that I don't like about Stax. I really hope they don't change anything because everything is perfect the way it is. Alternatives considered [authorize.net](https://www.capterra.com/p/221412/authorizenet/) Reason for choosing Stax Cost. Authorize.net was more expensive and harder to use. Review Source Response from Fattmerchant December 17, 2025 Thank you for taking the time to share your experience!! We appreciate your continued partnership with Stax. AG Andy G. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Meh!!!!!!!" August 29, 2025 2.0 Pros Their support people are excellent. Only problem is there's not enough of them so it takes forever to get a call back. Cons Their billing policies are less than optimal. If you don't press them on billing issues, they won't get resolved. Review Source RK RAMI K. Owner Retail Used the software for: Less than 6 months ### "Simple. Easy To Use. " December 13, 2025 4.0 very good. Pros Easy to use. Performance and Speed. Payment Processing. Security. Money Transfer. Invoicing. Learning Curve Cons simple. Switched from [Evolve](https://www.capterra.com/p/196480/Evolve/) overpriced. Easy to use. Performance and Speed. Payment Processing. Security. Money Transfer. Invoicing. Learning Curve Review Source Response from Fattmerchant December 17, 2025 Thank you for taking the time to share your experience!! We appreciate your continued partnership with Stax. JY Jody Y. Bookkeeper Machinery Used the software for: Less than 6 months ### "Stax Review" December 12, 2025 4.0 All of the sales, customer service and training people we have worked with have been great. They explained everything we needed without going on and on. I appreciated that. Pros Ease of use. The rate is way better than what we were paying before. Terminal is easy to use and easy to find the items we need. Cons The portal is easy to understand, although I don't know where everything is yet. some of the things aren't obvious. Switched from [TSYS Merchant Solutions](https://www.capterra.com/p/171166/TSYS-Mobile/) Too expensive, Stax had better rates and better online interface Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.