# Page 3 | Stax Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Stax the right Payment Processing solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157492/Fattmerchant-Payments-Online/reviews --- Stax 4 (117) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Stax ## Showing most helpful reviews Showing 51-75 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use cG cara G. practice manager Medical Practice Used the software for: 2+ years ### "Two thumbs up" October 22, 2025 5.0 Good, great. not bad, bettter than most companies used in the past. will recommend to others with the same needs. Pros The processing is simple. love you can email and processes through the portal. lots of information. ! Cons The follow up from customer support wasn't as great. but this was all to do with the clover customer support, they tried to do their best. Review Source LP Levi P. Dr Health, Wellness and Fitness Used the software for: Less than 6 months ### "Worth the switch" February 25, 2026 5.0 Positive overall experience for sure. I'm already seeing 1K plus less in fees per month compared to last company Pros Very easy to setup and low fees compared to others. Alex was super helpful getting it all setup and easy to talk with Cons I have to do my PCI myself. They do send you a notification when it needs to be done and are available to help Switched from [Helcim](https://www.capterra.com/p/149107/Virtual-Terminal/) cost was too high to justify staying with them Review Source Response from Fattmerchant February 26, 2026 Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ LH Lauren H. CNP Cosmetics Used the software for: Less than 6 months ### "Great Experience With STAX" December 12, 2025 5.0 easy process from day 1, getting set up, we had guidance each step of the way as needed, the portal is easy to use when needed and the pricing structure is easy to understand Pros Easy to use, saving me tons of money on CC transaction fees monthly, any time I have a questions, someone helps immediately! Cons I don't love that the cc processor cant be used unplugged but it is no biggie! No other complaints or problems! Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/) it is EXPENSIVE to use! 3.5 percent per transaction, I believe was my rate Review Source Response from Fattmerchant December 17, 2025 Thank you for taking the time to share your experience!! We appreciate your continued partnership with Stax. BM Benita M. Sr. Accountant Office Manager Building Materials Used the software for: 1-2 years ### "Sr. Accountant/Office Manager" October 30, 2025 5.0 \[sensitive content hidden\] was very helpful. I was able to solve and find out the where the discrepancy was. Thank you very much \[sensitive content hidden\] I appreciate very much your help. Pros Save Time. and its very convenient for our clients. Efficient and effective. It gives the results right away and it is fast. Cons None. They combined some of the amounts. I wish they just separate each one specially the large amount of deposits. It is just a suggestion. Review Source BE Belinda E. Operations Manager Financial Services Used the software for: 2+ years ### "Second time was the charm thanks to \[sensitive content hidden\]" December 19, 2025 5.0 Overall, more training of other staff members is necessary to help them improve their communication and problem-solving skills. \[sensitive content hidden\] on the other hand, was fantastic. Pros \[sensitive content hidden\] was extremely helpful and communicative. He went above and beyond to ensure that my request was properly completed, which is something that previous support staff did not do with me on a previous/similar request. Cons My previous request was not handled properly back in October, so my request was not completed in that first ticket due to a less-helpful Support Specialist named \[sensitive content hidden\] (this person may need additional training on better supporting customers and problem-solving). This first request for help was never completed, and I ended up being ghosted. Review Source Response from Fattmerchant December 23, 2025 Hi Belinda, Thanks for your feedback, I'm glad you were able to get the help you needed on your request. I'd love the chance to talk with you further regarding your October experience. If you are open to it, please send me an email and we can schedule time. Thank you! RS Robert S. Provider Health, Wellness and Fitness Used the software for: Less than 6 months ### "The amazing work of \[sensitive content hidden\]" September 15, 2025 5.0 \[sensitive content hidden\] has been wonderful with helping our office get up and running and I feel more confident with the systems and being able to help patients. Pros I have enjoyed the customer support so far. It's a new system for the office and I already have a lot of questions. The terminal seems like it will be very easy to use. \[sensitive content hidden\] has made my learning curve less steep with getting the system integrated. Cons I don't like that Stax is not able to integrate into our EHR system and we will now have to do more steps to take payments. Switched from [Global Payments Integrated](https://www.capterra.com/p/121910/OpenEdge/) It was less expensive moving to Stax and we are all about saving money Review Source Response from Fattmerchant September 29, 2025 Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ BS Brent S. Owner Education Management Used the software for: Less than 6 months ### "Run to STAX for the Best Customer Service" September 25, 2025 5.0 Customer Service is AMAZING, Local and understands my concerns. There are no language barriers and they are active listeners Pros I left Square for Stax, and I am so glad that I did, as the customer service is at a phenomenal rate compared to Square. I'll never go back. Stax is the place. Cons I have not experienced a con to date and have been very satisfied with the service. I am only a few weeks young. Switched from [MedicoInfra](https://www.capterra.com/p/149941/MedicoInfra/) Horrible customer service and huge language barriers. Review Source Response from Fattmerchant September 29, 2025 Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ MM Maisa M. CFO Health, Wellness and Fitness Used the software for: 1-2 years ### "Start saving money now!" December 12, 2025 5.0 Pros Very easy to utilize and you can schedule payments which is really cool. We definitely have saved a lot of time after starting using it. Cons We like everything, it works like it is supposed to. Maybe we would like not to pay the debit card fee if possible or pay less. Review Source JS Joseph S. VP Automotive Used the software for: Less than 6 months ### "Keep more of your money! Make the switch!" November 17, 2025 5.0 Pros Stax saved me .5% off my monthly bill, which doesn't seem like much but REALLY added up fast. Add to that the process was quick and easy and it's a no brainer. Cons Nothing much to say in the "don't like" camp. I guess that I had to buy my own terminal? But that's anywhere and the savings paid for the terminal within months. Alternatives considered [Eleven](https://www.capterra.com/p/245922/Eleven/) Reason for choosing Stax Price and customer service. Also the reviews were good. Switched from [Eleven](https://www.capterra.com/p/245922/Eleven/) Mostly price. I started looking because Eleven made me switch terminals and wouldn't accept a third party machine. Review Source CC Crystal C. General Manager Construction Used the software for: 2+ years ### "Clean and Simple Platform" January 16, 2025 4.0 Very simple to use, never had any issues from the Stax side of things. Easy to interface with our CRM. Pros Easy to use interface, no cap on record keeping history. Cons Processing can be slow, deposits up to 5 days til deposit clears from payments. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Stax Stax had more streamlined interface with our CRM. Square would have created another full use environment Review Source DK Denise K. Bookkeeper Hospital & Health Care Used the software for: Less than 6 months ### "Bookkeeper" August 29, 2025 5.0 We have had excellent sales reps and also you have an amazing support team that responds to our phone calls immediately Pros Our company was drawn to STAX because of the low free transaction which is a very big game changer for us. Cons We are a new customer to Stax and we have had nothing to complain about with the processing of payments. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Stax The processing fee per transaction was much lower Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/) Processing fees were much cheaper than the Square Review Source BH Benjamin H. Operating Owner Automotive Used the software for: Less than 6 months ### "I strongly recommend Stax!" December 12, 2025 5.0 Great experiences from start to end and still continuing. I've recommended Stax to everyone I know that owns their own business. Pros The representative was nice and helpful. Great rates and structure. Onboarding was straight forward and easy. Cons I have been with Stax for about 6 months. No cons at the moment. Service is great. Transaction are consistent. Switched from [Genius](https://www.capterra.com/p/195074/Genius/) Service and rate are much more favorable. Review Source Response from Fattmerchant December 17, 2025 Thank you for taking the time to share your experience!! We appreciate your continued partnership with Stax. FM Frank M. president Furniture Used the software for: Less than 6 months ### "My review of Stax Payments system " February 26, 2026 5.0 It was a bit getting Stax working properly. However, I am very satisfied at this point and happy I am using Stax processing. Pros Customers spend more when they can pay by card instead of cash. Businesses that accept cards often see higher sales and larger purchases because customers aren’t limited by cash on hand. Credit cards also encourage impulse buying. Simply put: more payment options = more completed sales. Cons Customer service is very good but it some times takes a while to reach someone. Having said that I am happy with Stax customer service overall. Review Source Response from Fattmerchant March 2, 2026 Thank you for taking the time to share your experience!! We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ BC Bijoy C. Owner Information Technology and Services Used the software for: Less than 6 months ### "I Love Stax" December 12, 2025 5.0 Outstanding experience with Stax The approval process with Stax was incredibly smooth and refreshingly straightforward. Their team was responsive, clear, and genuinely helpful at every step, which made onboarding feel easy instead of stressful. After working with Stripe and several other competitors, Stax stands out by a wide margin. Their platform feels more transparent, more merchant-friendly, and far better suited for real businesses—not just developers. The pricing structure is clearer, support is more accessible, and you actually feel like a valued customer rather than just an account number. If you’re comparing payment platforms, Stax is hands-down a better experience than Stripe and others in the space. Highly recommended for anyone looking for a reliable, efficient, and well-supported payment solution. Pros Onboarding, ease of use and cost structure. The person who handled my onboarding was really friendly and communicated so well. Cons Nothing. I really cant think of anything that I don't like about Stax. I really hope they don't change anything because everything is perfect the way it is. Alternatives considered [authorize.net](https://www.capterra.com/p/221412/authorizenet/) Reason for choosing Stax Cost. Authorize.net was more expensive and harder to use. Review Source Response from Fattmerchant December 17, 2025 Thank you for taking the time to share your experience!! We appreciate your continued partnership with Stax. RK RAMI K. Owner Retail Used the software for: Less than 6 months ### "Simple. Easy To Use. " December 13, 2025 4.0 very good. Pros Easy to use. Performance and Speed. Payment Processing. Security. Money Transfer. Invoicing. Learning Curve Cons simple. Switched from [Evolve](https://www.capterra.com/p/196480/Evolve/) overpriced. Easy to use. Performance and Speed. Payment Processing. Security. Money Transfer. Invoicing. Learning Curve Review Source Response from Fattmerchant December 17, 2025 Thank you for taking the time to share your experience!! We appreciate your continued partnership with Stax. JY Jody Y. Bookkeeper Machinery Used the software for: Less than 6 months ### "Stax Review" December 12, 2025 4.0 All of the sales, customer service and training people we have worked with have been great. They explained everything we needed without going on and on. I appreciated that. Pros Ease of use. The rate is way better than what we were paying before. Terminal is easy to use and easy to find the items we need. Cons The portal is easy to understand, although I don't know where everything is yet. some of the things aren't obvious. Switched from [TSYS Merchant Solutions](https://www.capterra.com/p/171166/TSYS-Mobile/) Too expensive, Stax had better rates and better online interface Review Source EM Eric M. Engineer Construction Used the software for: Less than 6 months ### "New customer" August 29, 2025 5.0 Overall positive - Our start - up person, Madelyn, was great to work with! Helped us during the entire start up process. Pros Our company is spending less for CC transactions than we ever have before. Other company didn't seem to care how much they were charging a small business. Cons Nothing yet - too early to tell. The application was pretty intensive, but I understnd why it is like that. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Stax Seemed like a better product - better reviews Switched from [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) They were charging entirely too much and seemed to slowly and secretly keep upping their percentage every quarter. Then once we noticed they wanted to drop it 90% from where it was - which was a dead indicator of their motives. Review Source AK Adam K. COO Hospitality Used the software for: 2+ years ### "Starts out well, ends up being a huge disappointment!" October 14, 2024 1.0 It all starts out well. But, it's very far from transparent and extremely shady with the fees and the pricing. If you try to get support on a fee/pricing issue, it's almost like a planned ignorance type of framework where you'll have to make many calls and send many emails to wade through the mess of nonsensical and unhelpful responses to get to someone who actually knows what they're talking about. It took months and proably 20+ emails and 20+ phone calls just for Stax to tell us they're keeping the more than $10,000 in improper fees charged to us after we have in writing that these fees would not be added back to our accounts. Pros It seems straightforward when you start with Stax. If there truly was a flat-rate fee structure, that would be very appealing. Cons Stax adds extra fees that aren't explained up front, and aren't explained when they're added. They add these fees with little or no notice and wait for you to dispute them. These are Performance Analytics and Chargeback fees. They've now added these fees to our accounts three times, to the tune of more than $10,000 in additional fees. After months of back and forth, with many circular communications and nonsensical answers, Stax ultimately just said they're going to keep the ill-gotten money. We've never used Performance Analytics, we've never asked for it, and we've already gone through this once nad have emails from Stax from years ago wherein they state they will not add back these fees. Well, they did it again anyway, and now they're keeping the money. Switched from [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) Fees, transparency. Stax ended up not being any better. Review Source CH Caitlin H. Business Owner Mental Health Care Used the software for: Less than 6 months ### "Big fan of Stax!" September 23, 2025 5.0 Overall, it's been great! I appreciate all the support the system provides and customer service has been so nice and helpful. I see my money transfers quickly and I love not having to deal with the high percentages taken from my profit like other processors. Pros It's low cost and convenient. Their helpline is always open and has been super supportive in getting my questions answered. Payments are processed quickly and my clients have found the system easy to use and invoices were helpful. Cons The only con I can link of is the learning curve that the interface has for me. Also, I'm a private practice owner, so I think that Stax isn't primarily meant for my type of business, so that has made it a little tricky. Review Source Response from Fattmerchant September 29, 2025 Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ TL Thomas L. CFO Legal Services Used the software for: Less than 6 months ### "A Better Mousetrap in STAX" August 29, 2025 5.0 Overall, very positive especially as compared to our previous provider which I believe, intentionally makes it difficult to use. Pros Love the ease of use, very intuitive and operational very friendly. Also, less expensive than our previous provider. Cons The text when cleared through our bank is not clear, not associated with the client. It is like detective work to figure out who paid. Switched from [CardPointe](https://www.capterra.com/p/207548/CardPointe/) Lower costs as well as ease of use were the main reasons for switching. Review Source JW James W. Manager Airlines/Aviation Used the software for: 1-2 years ### "STAY AWAY FROM STAX! RIPOFF." February 3, 2025 1.0 They always deny issues are their fault. Always some other company. Their customer service sucks! They are dishonest and a total ripoff company! STAY AWAY FROM STAX credit card processor! Pros POS Terminals. Nothing else is positive about Stax. Thry are there to take your money period. Cons THEY ARE A RIP OFF COMPANY. WAY TOO EXPENSIVE. JUST INCREASED THE MONTHLY FEE ANOTHER 20%. TO $120.00 per month. STAY AWAY! Review Source AG Alex G. Owner Insurance Used the software for: 1-2 years ### "Credit Card Machine " December 9, 2025 5.0 Money is directly deposited to my account with no problem usually within 1-2 days and the service provided and fees are reasonable. I get many calls to switch to competitors but have no reason to at this time. Pros Fast and easy customer support. Payment fees are reasonable. The machine is user friendly, and it automatically prints reports at the end of day for your production numbers. Cons Pretty satisfied with the machine and service. I really do not have anything bad to say. We had some glitches going on and they took care of us and sent us a replacement. Review Source YA Yaman A. Owner Education Management Used the software for: Less than 6 months ### "Easy set up " August 29, 2025 5.0 Great so far everyone one was helpful. The application process was easy and the communication was great. Pros Easy set up, The training was very helpful I got on a phone call with \[sensitive content hidden\] she was very helpful and made sure I knew what I was doing Cons Took a little long to get started but overall it was simple. It took a while to verify my account but once everything was confirmed everything went smooth Review Source JS Juan S. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Good System Overall" August 29, 2025 5.0 Stax has been smooth to implement and easy for my team to use. Payouts are consistent, fees are clear, and the tools save time versus other processors we’ve tried. The one major drawback is the lack of a QuickBooks connection—adds unnecessary bookkeeping work. Pros Stax was easy to set up and start using. The dashboard is intuitive, support is responsive, and fees are clear. After trying other processors, this one has been smoother and faster for daily operations. Cons Big drawback: it doesn’t connect to QuickBooks. Without a native sync, we’re stuck doing duplicate data entry and manual reconciliations. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) More bang for your buck as quickbooks although easy to use, quite expensive. Review Source EA EMILY A. Executive Administrative Asst Apparel & Fashion Used the software for: Less than 6 months ### "Solid Company " August 29, 2025 5.0 clean intuitive interface that is easy for first time users. Professional and helpful customer service agent was able to help me quickly with set up Pros Cost effective pricing great value for money great customer support in helping to get set up and make sure it was running properly Cons payment processing on some charges was put on hold until I had to provide the invoices to confirm. Even after providing the requested information, I was told that it could take 48-72 business hours for information to be reviewed Review Source Talk to a Capterra advisor for free and get results within 15 minutes.