# Page 5 | Stax Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Stax the right Payment Processing solution for you? Explore 129 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157492/Fattmerchant-Payments-Online/reviews --- Stax 4.1 (129) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 22nd, 2026 # Page 5 - Reviews of Stax ## Showing most helpful reviews Showing 101-125 of 129 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AW Alex W. Owner Commercial Real Estate Used the software for: 2+ years ### "Terrible customer service" March 27, 2024 1.0 Pros I signed up with Payment Depot over 10 years ago with my first business and they were great. I have had multiple companies that utilized payment depot however since bought Payment depot the customer service is non existent. Holds can be hours with no resolution for minor issues that should take 5 min to resolve. Customer service agents have to communicate via email with each other from remote locations. Highly ineffective business model. Cons Non existent customer service. Being left on hold for hours at a time. Review Source SS Steve S. President Hospitality Used the software for: 2+ years ### "Horrible Customer Service - Stay Away!" May 10, 2022 1.0 Negative -100 Pros 10 years ago when we wet up the account it was the price structure. Cons They surprisingly increased our monthly fee structure without warning from $49 per month to $199 for 6 Merchant Accounts. No communication back with concern over this matter. No call back no emails back. I tried to cancel and they still charged me for 4-6 months after wards. Still battling to get a refund 7 months after the fact. Switched from [Dharma](https://www.capterra.com/p/175744/Dharma/) Customer Service and Price Review Source DS Don S. President Recreational Facilities and Services Used the software for: 6-12 months ### "Some Ease of Use but to many problems" July 17, 2023 2.0 Converted from an existing system. Was clear that we needed daily batches and had to work with our current POS system, pricing was Monthly Membership Fee and Wholesale Merchant fee's plus fee per transactions. Stax confirmed in writing yes to everything. Never worked with our POS, Fee's are significantly higher than quoted, batching does not at all match daily transactions processed, dates are intermixed so hard to reconcile. = No support, people will not even talk to you. Pros The on line terminal seams to function well. The employees who use this feature have been pleased. Cons Reporting is poor, trying to get batch reports and data to reconcile with is horrible (multiple dates and devises are mixed together.). No body wants to work with you to solve problems. Review Source Matt M. Founder Marketing and Advertising Used the software for: 6-12 months ### "We save $1,000's on fees with FattMerchant" December 3, 2019 5.0 Their support is great. I've had dozens of questions and they always get back to me. And they send your payments super fast. Great experience overall. Pros Flat rate pricing! Oh man, this is a breath of fresh air. After using stripe and square to process payments we have absolutely loved the simplified pricing structure that Fattmerchant uses. Only paying interchange fees and a fixed monthly rate saves us $100's each month. Cons The integrations are weak. We've had to build a few workarounds to get fattmerchant to work with our tech stack but it's been worth it. Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/) Pricing and better customer service. It's nice to work with real humans. Review Source SJ Steve J. VP Retail Used the software for: 6-12 months ### "FALSE pricing structure for processing " February 14, 2023 1.0 Customer service is horrible! For example I called twice today to speak with a rep about issues. On hold for about 20-30 mins each time. You are the 4th caller in line .. followed by 2nd caller in line .... followed by your next caller & then ........ NO Representatives to take your call. Please submit your issue online. Which I did 3 times before. Pros The processing is supposed to be straight forward & provide a free card machine BUT ..... Cons BEWARE!!! Their fees are completely misleading!! Been processing with them for a few months now & besides the $99 monthly fee be prepared for ... Chargeback service fee, Monthly Location Fee ...PCI Compliance Fee & something called Minimum Bill Adjustment. We process an $45-60K per month. Look somewhere else in my opinion as I am doing right now. Review Source JC Jonathan C. CEO Retail Used the software for: 2+ years ### "Terrible service, fraudulent billing" October 12, 2022 1.0 Pros Nothing since Staxx payment took over, this used to be a better service before. Cons Terrible service and literally fraudulent billing, they're refusing to refund us thousand of dollars after an explicit cancellation request. Review Source MS Michael S. Owner Professional Training & Coaching Used the software for: Less than 6 months ### "Poor customer service " July 8, 2023 2.0 Their staff does poorly when following up with customers. I will switch with in the next week as soon as I find a suitable replacement. Pros The terminal is average. It has performed all the necessary functions, even with poor customer support. Cons Poor customer service. The customer service amounts to calling representatives numerous times with no results. Reason for choosing Stax Just the opposite I inherited . Review Source SB Shivani B. ceo Health, Wellness and Fitness Used the software for: Less than 6 months ### "worst payment processor" July 19, 2023 1.0 I would never use or recommend this company. So dishonest. Pros GREAT SALESPEOPLE who give you a song and dance, BUT so very dishonest Cons The fee structure was grossly misrepresented. I was told my account was closed in April 2023. They keep taking funds out of my account despite their associate sending me an email stating that my account is closed. Total liars and so dishonest. Review Source DA Doug A. Sales Insurance Used the software for: Less than 6 months ### "The Fort @ Exit 18 LLC " February 8, 2023 1.0 Your company uses very sly business practices and you should be ashamed of the way your procedures are marketed. You provide a quote and then proceed to start the business without consent of the consumer!!!! I would say that that would be FRAUD in ANY STATE !!! Not to mention that you can't even get ahold of the person that originally quoted the account and get an answering service!!!! I will mention your company to many of my businesses to stay clear of your company!!! Pros The woman that quoted us was very nice and upfront and provided us with a competitive quote. Cons The company literally moved forward without even our consent. We were upfront with the person who provided the quote and were still gathering additional quotes. I called the number on the e-mail and you get an ANSWERING SERVICE!!!! Noone EVER called me back and got an e-mail stating they will remove our business from their company!! BE VERY AWARE THIS COMPANY HAS LOW MORALS AND VERY UNETHICAL BUSINESS PRACTICES. I WOULDN'T RECOMMEND THIS COMPANY TO MY WORST ENEMY!! TERRIBLE CUSTOMER SERVICE AND BUSINESS ETHICS AS A WHOLE!!!! BUYER BEWARE!!!!!! Review Source LM Lin M. Manager Restaurants Used the software for: 6-12 months ### "Terrible system, worst client support" April 23, 2023 1.0 Pros Not even the fee for the payment we lost. Cons No account representative, no Client support Review Source RC Randy C. Owner Chemicals Used the software for: Less than 6 months ### "Easy to Use - Customer Service On Point" April 4, 2019 4.0 Being able to keep cards on file and charge them after my lawn services are complete is a lifesaver. It keeps me from having to bill each customer, or chase my money down from now on. Also, the way they charge you for accepting credit cards is extremely clear and one reason I went with them. The larger I get, the more affordable FattMerchant will be as well, since the main cost each month is the flat monthly fee that will never change for you once you sign-up with them. Pros Fattmerchant is so easy to use, even to me who has never really used a credit card processor to speak of. The software hasn't been without flaw, but what I like is anytime an issue has come up I email the small team at FattMerchant and they get back to me quickly and work to fix the problem and then update me on their progress. Maybe someday when they get really big this won't be the case, but for right now I am really impressed with their response and customer service. I've already recommended this to one of my friends and will be recommending it more in the future. Plus they give incentives for recommending them, which is nice. Cons I wish they had a way where I could send someone a form and not an invoice to collect a card number. I wouldn't even need to be able to see the entire number, but if it could just collect it to be charged in the future. Right now the only way I have to collect a card number is either have the customer pay the first invoice, or have them call me and collect it over the phone, which I don't like. This is really the only thing I wish they would find a solution for though. Review Source CR Cobren R. Office Manager Consumer Services Used the software for: Less than 6 months ### "Professional" January 29, 2019 5.0 The software is amazing; But more than that it is the customer service I have received. the last thing I wanted in a merchant was someone that was inefficient, ineffective and hard to reach. I got NONE of that from Fattmerchant. They treat me like they have a huge privilege in handling my money. That is pretty much unheard of in this industry. Pros This software is great. Easy to use, intuitive, and comprehensive with information that matters to you. The thing I like the most about it is the ability to send customers a link to pay there invoice to there phone or email. Great Software Cons I have had no issues with this software at this time. Review Source RB Rebecca B. Executive Director Veterinary Used the software for: 1-2 years ### "Great Company" January 29, 2019 5.0 We went from 1 owner to the next. They made the transaction from 1 to the other easy. And the fees are great. My CPA was impressed with how much we saved. Pros Easy to use. Customer support was great. Cons I Dont have one. No complaints, even when it was a minor issue they fixed it. Review Source LM Lauren M. Executive Director Medical Practice Used the software for: Less than 6 months ### "I love this company. All merchant fees are expensive, this company is very affordable and easy to us" February 21, 2018 5.0 This software make my company work so much smoother. We now have one place to go to track all credit card payments, physical and virtual. I love it!!! Thank you Pros My favorite aspect of this software is the dashboard. They make it very visually ascetic, it's easy to find reports and see what's happening. I really like the company too! Very nice people :) Cons The only downfall is the credit card machine is expensive to buy, but they allow a rental option. Review Source SR Steve R. Owner Real Estate Used the software for: Less than 6 months ### "Thank you to Fattmerchant and the entire team!" April 8, 2019 5.0 The customer support is second to none. Pros Fattmerchant was a lifesaver in getting our business set up. We talked to many companies in this process who exhausted us by their lack of customer service skills or willingness to help effectively . Thank goodness one company made this process so smooth! Cons None so far! We just started running this company in Jan 2019 and have run into zero issues this far. Review Source RR Richard R. President Machinery Used the software for: Less than 6 months ### "New User" March 25, 2019 5.0 Been with them about two months. So far things have worked out fine. Pros Web based software that makes it easy to process credit card transactions. Pricing is much better then other processors, especially the bank. Cons We have two companies and you need to remember to change the company when posting. Not hard to do, just an added step. Review Source RB Ryan B. Owner Printing Used the software for: Less than 6 months ### "Perfect Merchant system?" February 16, 2017 5.0 Switched from another vendor and this is so much simpler and cheaper and organized. I just love this merchant account and can't say enough good things. Pros Organzied, simple, quick money into my account Cons None as of now Review Source Response from Fattmerchant February 28, 2017 Hi Ryan! Thank you for the review! So glad that we were able to simplify your processing and help get you paid faster. Happy processing! JH Jessica H. Executive Assistant Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Blown away by the ease of use!" February 16, 2017 5.0 We were using SAGE before switching to Fattmerchant. I was concerned that the transition would be difficult. I was wrong! My account reps helped me every step of the way! No matter how silly the questions seemed they took time to help. I LOVE the VT! It is so easy to navigate. I would recommend (and have) Fattmerchant to anyone. Pros The ease of use for the mobile app & the quick customer service response. Cons Nothing Review Source Response from Fattmerchant February 28, 2017 Hi Jessica! Thank you for this kind review - we are so pleased to hear that your transition was smooth and our team was helpful. No question is silly - we are always happy to help! DL David L. Chef/Owner Food & Beverages Used the software for: Less than 6 months ### "A relief..." February 19, 2019 5.0 After dealing with numerous companies for credit processing, I came across Fattmerchant. What a relief.... the fees are a fraction in comparison to competition. My company is able to get faster deposits than before. So, not only am I getting paid sooner, I am making more money because of Fattmerchant. Thanks so much for being a company that is pleasurable to work with. Pros The software is effortless on setup and overall operation. No issues on my end and no missed expectations. Cons No issues. No complaints. The setup and operation was easy. Review Source MS Mark S. Owner / Mechanic Automotive Used the software for: Less than 6 months ### "Fattmerchant review " March 12, 2019 5.0 I have had an overall great experience with fattmerchant. Great customer and a great product. Pros Easy of use, customer service and price point. Cons Older and slightly out dated point of sale terminals. Review Source MS Mark S. Owner Opperator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Product for a small business owner" March 7, 2019 5.0 I like the fact that I can get paid by my customers quickly - it has solved some cash flow issues that I had had in the past. Pros Ease of use - you don't have to be an IT pro or an accountant to get started. The platform is intuitive and easy to use. The help is always there if you have a question and they are always pleasant to deal with . Very safe - highest levels of security. The IT and security teams are in house - not outsourced to a third party company. Cons Nothing so far - it is exactly what I was looking for Review Source NF Noah F. CEO Management Consulting Used the software for: Less than 6 months ### "Easy to Setup and Simple to Use" February 26, 2019 5.0 Pros I like how streamlined the interface is. Cons Sometimes it prevents be from charging the same amount to the same card consecutively Review Source EH Erick H. Operations Manager Machinery Used the software for: Less than 6 months ### "Fatty McFatt Merchant" March 27, 2019 5.0 Happy Pros Pretty much tailor made for the kind of processing we do. Cons Haven't found any yet -- it doesn't do back rubs just like Alexa Review Source jV jason V. landscaping Architecture & Planning Used the software for: I used a free trial ### "Fattmerchant Review" November 3, 2019 5.0 It was super amazing nothing else to say they are amazing Pros Everything its all you need and more they have so many options to help with whatever you need no questions asked Cons Nothing just want to make sure they get paid for the other hand and that you are not being used as well Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Because wanted totry free trial Review Source DG Daniel G. Owner Construction Used the software for: I used a free trial ### "They tried to steal from me!" September 13, 2022 1.0 Horrible, they are not only crooks who steal money but you can't even get ahold of them to figure out what is going on. Save yourself the grief and do not use ! Pros Nothing, horrible customer service and very sketchy company Cons They randomly took $726 out of my account Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.