--- title: "CallShaper Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CallShaper Software - reviews, pricing plans, popular comparisons to other Call Recording products and more." source_url: "https://www.capterra.com/p/157494/CallShaper/" page_type: "product" language: "en" --- # CallShaper Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CallShaper ## What is CallShaper? CallShaper is designed to empower outbound and inbound contact centers with 5+ agents. Our solutions are ideal for businesses making and receiving calls to and from USA and Canada. We offer robust tools that streamline operations and enhance customer interactions across diverse industries using AI, QA, dynamic scripting, IVR, customized reporting, lead management, dispatching, multiple call handling, omni options, and more. Whether your focus is on sales, customer service, telemarketing, or any other form of customer engagement, CallShaper provides a scalable and efficient platform to meet your evolving needs. Don't let outdated technology hold your contact center back. Contact us today to discuss the benefits CallShaper can bring to your organization. Discover how our robust solutions can revolutionize your operations, enhance agent productivity, and deliver superior customer experiences. Buy with confidence, knowing you're partnering with a leader committed to your success. ## What is CallShaper used for? [Call Recording](https://www.capterra.com/call-recording-software/)[IVR](https://www.capterra.com/ivr-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $75 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CallShaper?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.callshaper.com/&name=CallShaper) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CallShaper 4.9 (16) VS. [4.8 (330)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $75 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (16) Ease Of Use 4.8 (329) Value For Money 4.8 (16) Value For Money 4.7 (256) Customer Service 5.0 (16) Customer Service 4.8 (321) ## CallShaper alternatives [4.4 (269)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Five9](https://www.capterra.com/p/132405/Five9/) [4.2 (484)](https://www.capterra.com/p/132405/Five9/reviews/) Starting price $159.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132405/Five9/) ## FAQs about CallShaper Overview ### Which roles and teams benefit most from CallShaper? CallShaper is most used by sales teams, contact center managers, and operations leaders who need to route calls efficiently, monitor agent performance, and improve campaign output. IT and technical operations staff use it to manage dialing infrastructure and reporting, while owners and executives rely on visibility into productivity, lead handling, and service quality. Answer based on 13 reviews Overview ### What company size and specific industries is CallShaper built for? CallShaper is designed for contact centers of various sizes that handle sales, customer service, answering services, and telemarketing. It fits teams that need AI, quality assurance, scripting, and customized reporting to manage high-volume calls and customer interactions across these service-focused industries. Features and Usability ### What are the key features of CallShaper? CallShaper offers auto-dialer and outbound dialing options, including predictive, preview, progressive, and power dialing, plus inbound call center tools such as IVR, automatic call distribution, call routing, and queue management. It also includes call recording, call monitoring, CRM, lead management, reporting, workflow management, and compliance management. Integrations ### Which third-party tools and platforms does CallShaper integrate with? CallShaper integrates with DNCScrub, OnScript, and Zapier. These integrations cover compliance, scripting, and access to additional connected apps through Zapier, giving CallShaper a small but focused set of third-party connections. Getting Started and Support ### What training and onboarding options does CallShaper offer? CallShaper provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online training support guided setup, while documentation and videos offer written and visual reference materials for self-paced learning and feature review. Getting Started and Support ### What customer support options does CallShaper offer? CallShaper provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. No reviewer feedback is available on support quality, so no claims can be made about response times, helpfulness, or common frustrations. These channels are listed as the available support options. ## Features AI summary Based on 2,757 Call Recording reviews Capterra reviewers highlight these as the features buyers care about most when choosing call recording software: - **Recording** (**61%** of reviewers rated this feature as critical) - **Call Transcription** (**56%**) - **Conferencing** (**42%**) CallShaper supports **Recording** and **Conferencing**, giving teams the ability to capture conversations and connect multiple participants during calls. However, it does not include **Call Transcription**. Instead, it offers other highly rated features such as **Call Routing** (**52%**), **Call Center Management** (**49%**), and **Call Monitoring** (**44%**). These features help businesses direct calls to the right agents, oversee daily contact center activity, and review live or recorded interactions, allowing teams to improve service quality and handle call workflows more efficiently. Call Routing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Caller ID 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Recording 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Agent Interface Agents can view and manage all customer requests and interactions. CallShaper 83 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - Answering Machine Detection: Screen and filter calls that get sent to voicemail inboxes/answering machines - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Call Whispering: Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Specific Caller ID: Control the name and number that appears on outbound caller ID - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - FCC Compliance: Federal Communications Commission (FCC) compliance - File Transfer: Move files across different systems or networks - For Sales Teams/Organizations: Caters to sales teams - FTC Compliance: Federal Trade Commission (FCC) compliance - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Integrations Management: Identify which applications need to exchange data and enable these data connections - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - List Management: Manage contacts across multiple mailing lists - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Pre-recorded Messages: Set of pre-recorded messages for candidates that can be shared before, during and after the video interview - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Recording: Automatically record calls at predetermined times - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.7 (16) 4.7 Based on 16 reviews ## Pricing Value for money 4.8 (16) Basic $75.00 Per User,Per Month Value for money 4.8 (16) 4.8 Based on 16 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ DNCScrub](https://www.capterra.com/p/175316/Contact-Center-Compliance/)[ OnScript](https://www.capterra.com/p/10032891/OnScript/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (16) 5.0 Based on 16 reviews ## User reviews Overall rating 4.9 Based on 16 reviews Filter by rating 5(15) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MG Monaj G. President Legal Services ### "Good Job!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2022 Pros Live Transfer Call Recording Caller ID Navigation between options with in software Cons Not digging much, so can't say now........ Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 8, 2022 Thank you for your kind words Monaj! We're glad you're happy with CallShaper! As always, don't hesitate to reach out to our team with any questions! SB Sevin B. Director Of Technical Operations Environmental Services ### "Best dialing software ever!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2021 I love this dialer, customer service is responsive, we use it daily in both a call center and remote work-from-home representatives and I have the same ability to interact with someone across the country in the same way I would interact with a rep inside the office! Pros The software is pack full of features and accessibility for every level of operations on the dialer itself! Cons It is a process to get it setup and running, but once its configured, it's amazing! Switched from [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) ChaseData was clunky and sometimes unresponsive. We have loved every minute on the CallShaper predictive dialer! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 8, 2022 Thank you for your kind words Savin! We're glad you're happy with CallShaper! As always, don't hesitate to reach out to our team with any questions! NL Nick L. Customer Service Manager Health, Wellness and Fitness ### "Happy CallShaper Customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 9, 2020 I manage a small size customer service team of about 10 people, who use CallShaper. The scripting, IVR, and webhook features are all very robust and I have been completely satisfied. The reporting is great for recurring exports. You are able to fully customize exports with all existing data fields, plus custom data fields that you can add. The only improvement I would like to see is the ability to customize "ad-hoc" reports. If you have not set up a recurring export, you cannot quickly grab a customized report for already existing calls, you are limited to some pre-set reports. Their customer service is fast to respond and have never failed to help fix an issue including even working on software updates. I highly recommend. Pros Scripting, IVR, webhooks, exports, customer support Cons I cannot run a report that includes custom data fields for past calls that were not part of a recurring export. I would also like to be able to set whatever time frame I want for reports, often times it is capped at one month Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor July 10, 2020 Nicholas, Thank you for taking the time to review CallShaper! We really appreciate your business and your feedback! We also love to hear that our support team is continuing to provide you with 1st class support! We will be sure to look into creating more capabilities around ad-hoc reports, and appreciate you bringing this up! Thanks again Nick! EM Enrique M. BIPM Outsourcing/Offshoring ### "CallShaper" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2020 I love using this platform the ease of setting up the campaigns to have agents seeing real time stats. Pros the ease of navigation and being so user friendly Cons The setup option of the inbound priority to agents Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Less IT intervention Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor July 2, 2020 Enrique, Thank you for your review of CallShaper! We appreciate your feedback and look forward to continuing to provide Global Com with the best platform and support available. EM Enrique M. Analyst/ Developer ### "My experience with CallShaper" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2018 Pros This product is easy to use and set up. Reporting is wonderful easy to read and filter. setting up export and automated delivery are easy too. Cons I have one small issue with this platform is when it comes to inbound calls and assigning agents to get calls from multiple inbound lines. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LG Leilani Grace D. Sales Agent ### "The Best Dialer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2018 Pros I like call shaper because the script when I took calls back in my previous company is already there in the system. We can also view our statistics in the company through this software Cons I am unable to make manual dialing in this software. It is always auto dial for outbound. There is no option to dial manually. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jason B. Sales Manager ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 19, 2018 This program does what it is supposed to. If you need help their customer service team is awesome. Pros Very easy to setup and use. We used this product for a whole sale jewelry store and killed it. Loved the ease of use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TB Tom B. ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 14, 2017 We have been a user of CallShaper for the last 2 years. They provided a great product when we signed up and have continuously worked on enhancing more features and benefits as our clients needs have changed. Solid Company! Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor February 14, 2017 Great to hear that you are benefiting from our Hosted Contact Platform Solution! Please continue to provide feedback on what you would like to see as we keep a list of innovative additions and are tirelessly committed to serving our customers with simply the best solution! JC Jordan C. ### "Best of Class Dialer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 10, 2017 Callshaper is simply put the best dialer for those looking for a simple and easy to use predictive dialer with just the right amount of features but not overly complicated to setup. It provides great functionality and it's dynamic scripting allows even the most basic user to configure it properly. A typical campaign could be up and running in a matter of a few hours Pros Easy to setup Great agent scripting tool Cons More IVR functions Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor February 14, 2017 Jordan, we are so pleased our solution has met, and obviously based on your comments, exceeding your expectations. We understand how customers who change their technology are always a little anxious regarding change and how that might affect productivity. Your comments reflect our mission to 'demystify' the heart of the Contact Center and allow Operations to fully enjoy the abilities of the Solution w/o getting overwhelmed with the interface, Looking forward to continue to work with you and of course our famously wonderful Support is always there to help if needed. KA Kamille A. Manager Pharmaceuticals ### "Feature Packed Yet Simple To Use !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 2, 2017 I use CallShaper every day to manage my agents, which are all in different locations (Home Based). It is so great to be able to monitor and whisper to my agents when helping the newer ones, even barging in to take over a call when they are struggling. I love the built in Scorecards so the agents can always see their quality scores. I can even run reporting on the Scorecards as well as any other KPI's that are important to the client which is a simple and non-cumbersome set-up. Support is fantastic and the built in Compliance features mean I do not have to worry about State holidays, Cell Phones or Abandon rates. What is really outstanding is the Scripting. It isn't HTML or other programming language. It is as simple as MS Word with rebuttal features. When I make changes, the agents see it on the next call. No need to have everyone log out and back in to see changes! The call quality is outstanding and there is no detectable time between the customer answering and the connection to an agent, so hang-ups are rare. Thanks CallShaper for making a product anyone can use! Pros Ease of use. Built in QA System. Top 10 Agent ranking for competition. Scripting tools. Real-time reporting. Recordings are kept for 5 years. Support is fantastic! Cons None that I can think of. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor February 2, 2017 Thank you Kamille for the kind words and praise. We are pleased you are making good use of the features that are standard in CallShaper's platform and are not add-ons where others may offer as a separate line item. Again, we appreciate the feedback as we always listen to the needs of our customers and continue to add abilities and features, operators would like to see. [View all Reviews](https://www.capterra.com/p/157494/CallShaper/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.