--- title: "CallShaper Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CallShaper Software - reviews, pricing plans, popular comparisons to other Call Recording products and more." source_url: "https://www.capterra.com/p/157494/CallShaper/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # CallShaper Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CallShaper ## What is CallShaper? CallShaper is designed to empower outbound and inbound contact centers with 5+ agents. Our solutions are ideal for businesses making and receiving calls to and from USA and Canada. We offer robust tools that streamline operations and enhance customer interactions across diverse industries using AI, QA, dynamic scripting, IVR, customized reporting, lead management, dispatching, multiple call handling, omni options, and more. Whether your focus is on sales, customer service, telemarketing, or any other form of customer engagement, CallShaper provides a scalable and efficient platform to meet your evolving needs. Don't let outdated technology hold your contact center back. Contact us today to discuss the benefits CallShaper can bring to your organization. Discover how our robust solutions can revolutionize your operations, enhance agent productivity, and deliver superior customer experiences. Buy with confidence, knowing you're partnering with a leader committed to your success. ## What is CallShaper used for? [Call Recording](https://www.capterra.com/call-recording-software/)[IVR](https://www.capterra.com/ivr-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $75 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CallShaper?[Manage this product listing](https://www.g2.com/products/callshaper/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CallShaper 4.9 (16) VS. [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting Price $75 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (16) Ease Of Use 4.5 (271) Value For Money 4.8 (16) Value For Money 4.2 (239) Customer Service 5.0 (16) Customer Service 4.3 (249) ## CallShaper alternatives [4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.8 (338)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Five9](https://www.capterra.com/p/132405/Five9/) [4.2 (487)](https://www.capterra.com/p/132405/Five9/reviews/) Starting price $159.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132405/Five9/) ## FAQs about CallShaper Overview ### Which roles and teams benefit most from CallShaper? CallShaper is most used by sales teams, customer service managers, and enrollment supervisors for managing outbound calling, agent activity, and customer interactions. IT and technical operations leaders use it to oversee system performance and call workflows, while operations managers and executives monitor productivity, reporting, and contact-center results. Answer based on 13 reviews Overview ### What company size and specific industries is CallShaper built for? CallShaper is designed for contact centers of small to large company sizes that handle sales, customer service, answering services, and telemarketing. It fits organizations that need tools for call management, quality assurance, scripting, artificial intelligence, and custom reporting to support daily customer interactions. Features and Usability ### What are the key features of CallShaper? CallShaper offers auto-dialer and predictive, preview, and progressive dialing, plus inbound and outbound call center management. It also includes IVR, call routing, call recording, call monitoring, CRM, lead management, campaign management, real-time reporting, and FCC and FTC compliance management. Integrations ### Which third-party tools and platforms does CallShaper integrate with? CallShaper integrates with DNCScrub, OnScript, and Zapier. These connections cover compliance, call scripting, and broader app connectivity, giving the platform support for third-party workflow links without requiring a long integration list. Getting Started and Support ### What training and onboarding options does CallShaper offer? CallShaper provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online formats support guided instruction, while documentation and videos offer self-paced reference material for reviewing features and setup steps as needed. Getting Started and Support ### What customer support options does CallShaper offer? CallShaper provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. No reviewer feedback about support quality is available here, so the support experience cannot be characterized further. These channels still give users multiple ways to find answers or contact the product team. ## Features AI summary Based on 2,775 Call Recording reviews Capterra reviewers highlight these as the features buyers care about most when choosing call recording software: - **Recording** (**61%** of reviewers rated this feature as critical) - **Call Transcription** (**55%**) - **Conferencing** (**42%**) CallShaper supports **Recording** and **Conferencing**, so teams can capture conversations and connect multiple participants when needed. However, it does not include **Call Transcription**. Instead, it offers other highly rated capabilities, including **Call Routing** (**52%**), **Call Center Management** (**49%**), and **Call Monitoring** (**44%**), which help businesses direct calls efficiently, oversee agent activity, and review live interactions, providing teams with better control over daily operations and customer service quality. Call Routing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Caller ID 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Recording 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Agent Interface Agents can view and manage all customer requests and interactions. CallShaper 84 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - Answering Machine Detection: Screen and filter calls that get sent to voicemail inboxes/answering machines - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Call Whispering: Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Specific Caller ID: Control the name and number that appears on outbound caller ID - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - FCC Compliance: Federal Communications Commission (FCC) compliance - File Transfer: Move files across different systems or networks - For Sales Teams/Organizations: Caters to sales teams - FTC Compliance: Federal Trade Commission (FCC) compliance - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Integrations Management: Identify which applications need to exchange data and enable these data connections - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - List Management: Manage contacts across multiple mailing lists - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Pre-recorded Messages: Set of pre-recorded messages for candidates that can be shared before, during and after the video interview - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Predictive Dialing: Uses machine learning to determine the best times to call and adjust dialing speed to connect agents with leads efficiently. - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Recording: Automatically record calls at predetermined times - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.7 (16) 4.7 Based on 16 reviews ## Pricing Value for money 4.8 (16) Basic $75.00 Per User,Per Month Value for money 4.8 (16) 4.8 Based on 16 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ DNCScrub](https://www.capterra.com/p/175316/Contact-Center-Compliance/)[ OnScript](https://www.capterra.com/p/10032891/OnScript/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (16) 5.0 Based on 16 reviews ## User reviews Overall rating 4.9 Based on 16 reviews Filter by rating Counts reflect reviews available in this feed. 5(15) 4(1) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful SM Sales Manager Sales Manager Used the software for: Less than 1 year ### "Easy to use" 5.0 March 22, 2018 This program does what it is supposed to. If you need help their customer service team is awesome. Pros Very easy to setup and use. We used this product for a whole sale jewelry store and killed it. Loved the ease of use. DO Director Of Technical Operations Director Of Technical Operations Used the software for: Less than 1 year ### "Best dialing software ever!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2021 I love this dialer, customer service is responsive, we use it daily in both a call center and remote work-from-home representatives and I have the same ability to interact with someone across the country in the same way I would interact with a rep inside the office! Pros The software is pack full of features and accessibility for every level of operations on the dialer itself! Cons It is a process to get it setup and running, but once its configured, it's amazing! AM Assistant Manager IT Operations Assistant Manager IT Operations Used the software for: Less than 1 year ### "Feedback About Call Shaper Services" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 22, 2017 So far. So good. The Customer Support is very impressive and very satisfying in particular. Functionality is quite user Friendly. Recommended... Pros User Friendly and excellent Customer Support. Cons Dial Level options are limited... AD Analyst/ Developer Analyst/ Developer Used the software for: 3-5 years ### "My experience with CallShaper" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2025 Pros This product is easy to use and set up. Reporting is wonderful easy to read and filter. setting up export and automated delivery are easy too. Cons I have one small issue with this platform is when it comes to inbound calls and assigning agents to get calls from multiple inbound lines. MA Manager Manager Used the software for: 3-5 years ### "Feature Packed Yet Simple To Use !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 5, 2017 I use CallShaper every day to manage my agents, which are all in different locations (Home Based). It is so great to be able to monitor and whisper to my agents when helping the newer ones, even barging in to take over a call when they are struggling. I love the built in Scorecards so the agents can always see their quality scores. I can even run reporting on the Scorecards as well as any other KPI's that are important to the client which is a simple and non-cumbersome set-up. Support is fantastic and the built in Compliance features mean I do not have to worry about State holidays, Cell Phones or Abandon rates. What is really outstanding is the Scripting. It isn't HTML or other programming language. It is as simple as MS Word with rebuttal features. When I make changes, the agents see it on the next call. No need to have everyone log out and back in to see changes! The call quality is outstanding and there is no detectable time between the customer answering and the connection to an agent, so hang-ups are rare. Thanks CallShaper for making a product anyone can use! Pros Ease of use. Built in QA System. Top 10 Agent ranking for competition. Scripting tools. Real-time reporting. Recordings are kept for 5 years. Support is fantastic! Cons None that I can think of. RE Reviewer ### "Excellent Customer Support, so easy to use with Great Features & Functionality" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2016 \* Customer support is very friendly, willing to help and know what they are doing. They helped me identify my issue and came up with a solution in a timely manner the few times I had to reach out to them. Which is excellent since time is literally Money. \* This software is so easy to use. I had both my Supervisor and QA in training using the software within their first few days in their new position. They were able to catch on quickly and even identify features I was not aware of. They both love this tool and rated it as 5 star I totally agreed with them. \* The Features & Functionality are awesome, it's like these guys know what clients are looking for and what contact centers need. My team and I were discussing some features we needed in a software like this one and as we went along using it we needed additional features based on the client reports and some of the features were there without us knowing (customer support took care of that and helped us out) but the other features we were able to get added so the reporting was exactly what the client wanted and we added some extra info in the report label we knew the client would have loved. My client was happy, therefore I was happy :-). \* With the piece of mind this tool gives to you, how it helps me impress my clients, allow both my agents and staff effectively and efficiently manage and help increasing profit, this software easily pays for itself based on the clients I worked with. \* Fantastic software! Pros \- Easy to use. - Has the features that matter most to me and my client. - Great tool and is still improving. Cons \- Price Per user is very High, which makes is harder for a start-up BPO/Center to use the tool. - No Free trial (A free trial would allow one to see the awesomeness of the tool and don't want any other) CS Customer Service Manager Customer Service Manager Used the software for: 1-3 years ### "Happy CallShaper Customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 10, 2020 I manage a small size customer service team of about 10 people, who use CallShaper. The scripting, IVR, and webhook features are all very robust and I have been completely satisfied. The reporting is great for recurring exports. You are able to fully customize exports with all existing data fields, plus custom data fields that you can add. The only improvement I would like to see is the ability to customize "ad-hoc" reports. If you have not set up a recurring export, you cannot quickly grab a customized report for already existing calls, you are limited to some pre-set reports. Their customer service is fast to respond and have never failed to help fix an issue including even working on software updates. I highly recommend. Pros Scripting, IVR, webhooks, exports, customer support Cons I cannot run a report that includes custom data fields for past calls that were not part of a recurring export. I would also like to be able to set whatever time frame I want for reports, often times it is capped at one month BI BIPM BIPM Used the software for: 3-5 years ### "CallShaper" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2020 I love using this platform the ease of setting up the campaigns to have agents seeing real time stats. Pros the ease of navigation and being so user friendly Cons The setup option of the inbound priority to agents OW Owner Owner Used the software for: 1-3 years ### "Awesome technology!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 7, 2016 I love being able to set up my own scripting and export files without having to wait for a programmer to do it for me! It is also great being able to have the dialer cost be variable so that I am only charged for what I need each month. This makes it extremely cost effective for me. The productivity is excellent, and the reporting allows me to manage my business down to the rep or media source detail so I can optimize performance. Pros I love the fact that it is so easy to program, I don't need a programmer's help to set up a campaign. The reporting is great, and you can drill down to the rep or media level and listen to the calls. My efficiencies and performance has improved dramatically since I started using CallShaper. Cons None for me... MI MIS/VP MIS/VP Used the software for: Less than 1 year ### "CallShaper Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2017 We have been using CallShaper for a few months now. CallShaper has been a very useful tool for our Sales Support Team and our Sales Team. I have found the user guides by Denise are easy to follow and use when it comes to set up and creating the scripts. If I have any questions the live support is always a phone call away and very quick to respond. The Support and Sales Teams have found CallShaper easy to use and feel it has worked very well for them. Thank You CallShaper! Pros Ease of use. 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