Who Uses This Software?

The primary industry served by Onware is the Architecture, Engineering, Construction, Owner (AECO) Industry.


Average Ratings

32 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $300.00/month
  • Pricing Details
    Cloud Per Project, Cloud Unlimited Projects, Enterprise Pricing Options
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Onware
  • www.onware.com/
  • Founded 2002
  • Canada

About Onware

Onware is contract administration software that connects Owners, Architects, Contractors and Consultants in a web based collaborative solution. Tools provided by Onware increase project success by streamlining process and increasing efficiency. Onware integrates best-in-class data visualization and analytics by Tableau (www.tableau.com). Founded in 2002 and based in Edmonton, Alberta, Canada, Onware has increased productivity on 2,500 projects totaling $10 billion in construction value.


Onware Features

  • Bid Management
  • Billing & Invoicing
  • Change Orders
  • Commercial
  • Contract Management
  • Contractors
  • Document / Photo Management
  • Incident Reporting
  • Job Costing
  • Job Scheduling
  • Lead Management
  • Permit Management
  • Residential
  • Selection Sheets
  • Subcontractor Management
  • Submittal Management
  • Supplier Management
  • Task Management
  • Timesheets
  • Warranty / Service Management

Onware Reviews Recently Reviewed!

Aids in managing documentation and tasks. Helps speed up the process of Change Management.

Oct 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Document control with task assignments. Central location for all contact information including auditing and reporting

Cons: Not all contractors, Owners, or consultants embrace the use of Onware which in turn creates more work administratively. Seemingly simple but at times challenging set up of email subscriptions.

Overall: Generally saves time when processing a Change once the CCN/PCO/NOC has been issued and reduces errors in copying of information between documents. Central archive and auditing is quite handy.

At times I get frustrated due to "bugs" but overall I like using Onware.

Jul 06, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I like the efficiency of Onware and how easily you can link documents from beginning to final change order.

Cons: I don't like the many steps signing-in to Onware. I also don't like some of the reports as they don't provide enough information ie. Changes Report not having the Prices. Also I don't like that a Change Order which encompasses several PCNs, the documents are not grouped together with the corresponding PCN and I have to spend time sorting all the documents out.

Accurate and reliable information and processes.

Jul 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy of use, accessible within WiFi range. As an administrator access to view, other project user groups, to determine status of processes, on site and live. Easy report generation for financial and reason code reports.

Cons: Frequent updates. Password set up for new project and new users within a project can be a little labour intensive, if project have multiple turn over of personnel - longer term project -+30 month projects.

Overall: Consistent project digital filing, for project data. Cross project reporting on similar types of projects.

a platform for communication

Jul 04, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's makes the construction documentation traceable, and keeps the communication continuous relate to specific subject.

Cons: It's difficult to search information, like a project list for someone.
Word editing function need to be improved. It's not functional when making a site visit report, first it's too slow, second, it's not easy to have word and picture together.

Overall: Correct construction documentation.

The new Onware has a few kinks, but overall is much sleeker and faster than the old one.

Jun 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's faster. Looks nicer. Things are easier to find, and descriptions of functions and buttons are better. One centralized Onware for all products is nice too, instead of each company having their own Onware.

Cons: No option to edit history items in Submittals once they've been sent, or via them individually (except the "View" option, which is a bit clunky).

The "Send" button in Submittals confuses a lot of people. Maybe it should be changed to something like "Next" or "Proceed"? Just an idea.

Overall: A centralized program that is relatively easy to use (as far as proprietary software goes), that seems to be fast, and rarely experiences outages.

We have been users of this software for the past 5 years, its ease of use is it's key selling point

Jun 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We utilize and access this software during Construction Progress Meetings from applicable sites. Having the software accessible with real time updates and universal web access through site infrastructure is invaluable.

Cons: I find it inconvienient to not be able to see/print all the linked documents, without having to drill down into the various documents and print hard copies or create a compiled PDF. We have identified this shortcoming to the software in the past, and were advised that this function would be added in future updates. Hopefully, the next update will include this requested function.

Overall: The use of this software package eliminates duplication of parallel document tracking that previously occurred with conventional documentation processing. This tracking process is now updated in real time as a function of the database software.

Good training available if needed. Updates are rolled out with a small training session.

Jun 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: All project related information is in one place and allows all users access at the same time. Can be accessed with an iphone from site.

Cons: Sometimes errors are generated and there is no explanation, or proposed fix. When doing a review/comment you can't even escape the screen until the program decides it needs to exit.

Learning the use of the modules was an issue as it was not always as intuitive as expected

Jun 19, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of sending out communications is less time consuming then the standard paper/ email work route. Having the ability to produce reports out of each module is very helpful. Having all contract administration documentation stored in one location and being accessible online, from anywhere, is very helpful.

Cons: It can be difficult to persuade contractors and other consultants to use the program, as they usually have their own software they are using. An interface with 'other' common management software would be a great asset. Better utube learning videos would be helpful. More intuitive interface/documentation would be helpful. Ability to customize report outputs would be helpful.

Overall: As a large design, it provides a secure file/data storage system, that is auditable and accessible from anywhere.

Good, but could be better

Jun 19, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: It is fairly easy to use. I like that if you are unsure you are able to look at the manual and figure out quite easily.

Cons: I hate the fact that the members on any project do not have even access to see who is on the project. People on the project should have access to more things, since the Administrator would need to add themselves to all the projects in order to change any settings the members are requesting. Very inconvenient.

Overall my experience is good.

Jun 16, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Documents stored in one location and tracking of each document is barred none the best reason for Onware. The favorites buttons are useful. Customizing our own forms is amazing! Although this doesn't pertain to software, Onware help support is excellent.

Cons: Main menu in v9, in my opinion, is not helpful anymore, I find it confusing. I preferred the previous straightforward main menu that captured my 'to do list'. I dislike the viewer screen and not having the capability to copy text from a previously issued document. New users have a difficult time setting up their account and I'm not familiar with the steps they require to go through therefore I cannot assist them. Many non-internal Onware users are just waiting for an excuse not to use Onware.

I wouldn't conduct contract admin any other way. Onware makes the process easier in so many ways.

Jun 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: All parties have access to the same information. Communication is streamlined. Less saving to hard drive required.

Overall, great software for all documentation.

Jun 14, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to learn and to use. Great for time tracking of all items, and audit feature to determine what happened to missing pieces. Awesome customer assistance.

Cons: Contractors have too much access to documents that have not been issued to them. They should not see documents that are only initiated or RFI responses that have not been returned to them, as this causes a lot of confusion.

My Construction Administrator uses mostly, I have a support role only as PM.

Jun 14, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support

Pros: 1. Better user interface - New version easier to see various menus. Mostly I am in overall PM role and not CA

Cons: 1. Better interface/operability with other Contract Management software, such as Procore etc. For example, Contractor inputs into Procore, we then input into Onware. So responsibility for work rests with an agreement between two parties.
Sometimes we get the lion¿s share of the work, simply because the contractor doesn¿t want to use our system.
2. Log in sequence could be streamlined. DASH to Onware login, to Microsoft online work or school, then input password. Why can¿t we just go to one page and log-in?
3. Text editing easier to cut and paste from Microsoft WORD.
4. Submittals drop down menu. Words are on top of each other.

Overall experience is satisfactory

Jun 14, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Customer support is excellent. I¿ve always gotten a response back. Overall experience is satisfactory

Cons: 1. Sometimes when writing reports, the formatting can be glitchy. For example, let say I wrote a report (report #1) where I pasted photos/pictures into the body of the text rather than attaching it as an image. Reason for this is that if the image is attached, the thumbnail that shows up on the report is too small and contractors can¿t see it. They usually take hard copies to site, not an electronic copy that enables them to download the photos. Then let say I start up report #2 and I import items form report #1 into it. I won¿t be able to delete any items on report 2 that had pictures associated with it in report 1.

2. Please allow for strike throughs of text to show up in report. Currently if I do a strike through of text in report, the strike through will not show up after it is PDF¿d

My experience with the product has been very successful and satisfying for the work I do.

Jun 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease in which I can flip from one document to another is very convenient and quick, also like the page layout.

Cons: Having to refresh the document I'm working in after I save it, before I can continue to work in that document.

Onware has made contract administration in our office so much easier

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The tracking of all issued site documents and the ability to see who has reviewed it, etc. Also the ability to issue review requests to different consultants, contractors, etc.

Cons: My username and password just stopped working for some reason. The only fix I've found was to create a new account.

I've been using this software daily for the last couple years.

Jun 12, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I can use it from work, home and site. You improved the ability to link all documents types. WE also like the ability to have the info for years after the project

Cons: It does not have document control (drawings and spec sections) during the CA stage. These should be added ASAP to compete with Newforma.

You also need to add a search feature which searches: SI, PCN, RFI, CO for keywords at once. We often struggle to find a communication and are unsure all forms it was sent within.

Overall: It's thorough and keeps a good record; however; Contractors and Owners struggle to use it easliy

Onware has streamlined the process for the whole construction administration team.

Jun 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how Onware links documents together, tracks documents status, and keeps things from falling through the cracks.

Cons: I am not satisfied with the document viewer, and markup window. I find it to small and difficult to work with.

Overall: The software enables me to keep track of documents and status. I know who is responsible and how long they have had it.

Onware is a great web-based application for CA work. Once you trained it is simple and user-friendly

Jun 05, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Makes Contract Administration work easier, faster, good templates, great features to share with the teams.

Cons: Sometimes, it's difficult to understand the steps that need to be made in order to fulfill a task. But with experience, no problem.

Takes some getting use to. Learning all the tricks & tips. But when you do, I find it very useful.

Jun 03, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: With a good pdf editer, it's very efficient for marking up and returning shop drawings or RFI, sketches. Also, no remembering who get sent what. Process your document, shop drawing, Site Instruction, etc. and issue. With the distribution set up properly at the beginning, all who need the information, get the information.

Cons: Pull down menus and text boxes. When scrolling down in either of them, when you get to the bottom, if you go 1 click more than the last item, the pull down will close and the entire page scrolls. It needs to be set up so when in a pull down menu or text box, the it and the overall page are locked. Until you pick your choice or click outside either area, the page will not scroll away from you.

Overall: Contract Admin organization

I find the system useful and easy to find stuff when the user submits it properly

Jun 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Keeps everything under one roof. Can send large files in one issuances compared to through email. Works best if contractors use it as well.

Cons: Contractors are not willing to change from their system to ours. Makes us have to enter the things we receive from them as they won¿t do it. When returning submittals back when they are revise and resubmit, we keep them open to keep a record of upcoming revisions we should be getting. Although it just says open in Onware and counts against us as not done yet even though we are waiting on a revision from the contractor. A button for return and aviating a revision would be nice as we only have issue or return.

Being new to the industry, I have found Onware to be very easy to use.

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: The Alerts informing me my action is required without have to check all the documents. The ability to track the status is of the various documents pretty much at a glance.

Cons: I find it frustrating at times to not be able to see/print all the linked documents, without having to drill down into the various documents.

At first it seemed very difficult to use; however, the more I used it, the easier it was to use.

Jun 02, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Having an archive of data, especially shop drawings have been a god-send. Archived information is costly and being able to find archived information is extremely useful for any project. It is also helpful to have the information available without having to recall `backups, restore or search using old `methods.

Cons: Rollouts always present unique problems...better user communication would be helpful at the `grass roots level. I understand that this is more a company issue perhaps than a more high-level issue. The last big roll out, I believe went so much better. I am slowly transitioning out, so I was not as involved with Onware this time around...but when I got my new log on credentials, etc...it was pretty seamless.

Still lots of bugs in the new version.

Jun 02, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: The ability to customize my home page. There aren't enough pros to fill 100 characters. Not sure why you would create this with a minimum requirement.

Cons: It takes way to many steps to get to the pertinent information. The Action Items not changing when they have been revised after they are already red is a pain. I get a lot of push back from contractors and owners about it being awkward and clumsy.

The software is intuitive and everything is easily to search for things.

Jun 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is a very effective database for project communications and document controller. The web based software allows all project participants to have access and up to the minute love project information.

Cons: The software is setup to restrict access and modifications to items that have already been issued which while great for auditing document trails, it causes grief trying to fix/revise a document that has been issued with a error or missing attachment.

Useful product for engineering and construction companies.

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Time-saving, flexibility to work anywhere just need an internet connection, data flow between documents. Searching and documents filing. Reporting. Ability to build companies including all fixtures (electronic signatures, company logo etc.). Predefined emails subscriptions. EXCELLENT HELPDESK SUPPORT!

Cons: Only one thing I would love to have is its contract title indicated in the body of financial documents. We are awaiting Onware 9 to provide the ability to create own documents layout if required. Hope the fixture will be captured.

Overall: Time saving, reporting, clarity of documents flow.

AGH Onware review

Apr 12, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Cons: The repetition in moving around and how difficult it is to go to a module you are trying to use. Seems like there is only one way to go to a module and not by a Tab system.

Overall: I've used other web based project admin/construction software and find Onware, not very intuitive or simplistic where it should be.

Nice new look. A couple small hiccups.

Mar 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I like the new colours and layout. I don't like the timestamp which causes issue for me when I issue CFPs not in sequence. Taxes always calculate wrong.

Onware Review

Mar 08, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that all actions are date stamped which helps in identifying who may be holding up a submittal.

Cons: I don't like that if you make a mistake on submitting something, like numbering or division, you cannot go back and change it.

Overall: I don't feel that it is a user friendly system. It is challenging for subcontractors to use and they tend to make multiple submittals that cannot be deleted which makes the logs confusing.

Satisfied Onware User

Mar 08, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I have been using Onware on my last two projects and it has been a great tool for the entire project team. The software itself is very user friendly, and I found it very easy to pick up, and also trouble shoot problems any trades/ consultants may have.

Looking Forward to an Even Better Experience

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Control of documentation for projects
-Configurability
-Collaborative nature of software

Cons: Some of the features and interfaces were not intuitive but that appears to have been resolved in version 9.

Overall: I have been using Onware since version 7 and it has made my life as a contract administrator very manageable. As the team lead for the CA Team at KENNEDY I wouldn't want to try to handle all of our projects any other way. I'm looking forward to all the new features in version 9.

Well Researched Collaboration Software

Aug 02, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I use Onware on a daily basis to perform contract administration on large and small construction projects. It has given me the power to move information quickly, track everything, and keep all the project participants current with all the information in one spot accessible to everyone. This software has helped prevent me from being the bottleneck for information on my projects. There is a large construction project management component to this software as well that was developed with a subsidiary of Turner Construction.

Pros: Excellent Customer Support Excellent tracking and information management Access everything everywhere through the cloud Automatic email notifications that are nearly infinite in their configuration Third party tracking ends arguments over timing of submittals and RFI responses

Cons: There are some features in the bidding and negotiation portion that are not developed. They are working on this and it should be resolved in the then version.

Recommendations to other buyers: Do your research when selecting your software. Get the proper training for your and your staff to ensure maximum chance of success. Enjoy the happy clients that now have their projects managed well and are saving money as a result.