SABIO

SABIO Knowledge Management

5 / 5 10 reviews

Who Uses This Software?

Many industries can benefit from SABIO, but the software is designed with customer service and support organizations in mind, for a better, faster access for all agents and employees.


Average Ratings

10 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • SABIO
  • www.getsabio.com/
  • Founded 2008
  • Germany

About SABIO Knowledge Management

SaaS-based SABIO gets the most out of your organizations knowledge because its easy to use, deploy, and administer. SABIO wraps a beautiful interface around a fully-featured solution with CRM and ticketing app integrations and an API. Find out how powerful easy can be.


SABIO Knowledge Management Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

SABIO Knowledge Management Reviews Recently Reviewed!

Sabio Knowledgement is the vault for our financial structure - our KNOW HOW!

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Losing Know How is a complete disaster for a company. Years of aggregated information can be lost in a moment.
Sabio helps us to protect our Business. Know-How can be transferred to all users.
The architecture is very clean and easy and intuitive to use. Our employees use it every day to adapt their competences or just to be sure that they are right. The software is easy to integrate, the support is great and their time of responding is very quick. We will never give up our Sabio!

Cons: Maybe more possibilities for our "company look and feel" - design in a standard version. Put this topic is not that important for us.

Overall: - speed of spreading our knowledge to our agents in our daily business
- rescue Know-How when employees leave the company

versatile knowledge management platfom - cloudbased and easy-to-use

Nov 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to adapt and to rollout in bigger Projects
preferred by the agents working with it
very supportive Sabio team

Cons: the named-user-licensing could be expanded with a set of noname-viewers
this would be a nice new feature to offer structured menue fro this group

Overall: We were able to adapt this solution the different Projects Needs, the implementation period is rather short and is focussed on Training and we haven't had any technical problems with Sabio

It was really easy to set SABIO up and to fill it with content. Agents and editors can use the tool

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy set-up, helpful support, close to customers, fast tool. Perfect Design. Easy to use. The learning time ist very small.

Overall: We can our customer much more faster make service. The training time for the new employes are before SABIO 12 days, with SABIO 8 days.

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Great product - easy to implement - great impact on customer service

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to implement and good value for Money
easy to use for CS representatives
good support for publishing processes
possible to integrate the Google search application
Integration with ticketing Systems (while you type the problem keywords -Sabio is already searching in the Knowledge database)

Cons: collaboration functions could be more elaborated
copy&paste could be easier to integrate existing documents

Overall: lower processing time of tickets
higher customer satisfaction
stable communication processes in IT crisis situations

Easy to use and implement. Great support received during implementation

Oct 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Our sales and CS agents have a very easy time to use this system, thanks to the simple tree structure and Google-like search engine.
Editorial work is also done easily with the CK Editor and it does not take long to make changes, whether it is a structural or text adjustment

Cons: Sometimes, when you make editorial changes, it takes quite long for them to be saved. That can cost you some time when you are trying to edit serveral branches or texts.
It also takes up a little too much time to download reports.

Overall: We were able to reduce the amount of time needed to get new CS agents ready to go by about 50%.
We increased the quality and consistency of our CS, since every agent now has Access to the latest Information almost in real time.
We were able to reduce the number of questions agents had to ask their team leader.

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Sabio helpes us and our teams to work more efficient and deliver better quality

Oct 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to train to our employees, easy to setup for all our departments;
Smart architecture allowing all kind of departments to understand how to work with the software;
Our customers mostly fell in love and also started to participate in the knowledge manegent processes;
It really helps -. not just pretends to do so.

Overall: Higher productivity due to faster training times and less daily questions - and a big step regarding quality delivered to our customers

The entire product-knowhow is provided to our consumerservice. Great - one mouseclick away.

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SABIO is easy to learn and quickly understandable due to it`s surface analouge to modern applications but slimmed... no superfluous buttons and no areas you will never visit. All text can be maintained easily and transparently. Expierytime may vary from text to text, responsibilities too! Tree-structure will always give us a top overview, now matter which scale of data Searchfunction works faultless. Order in structure can be adapted easily by drag-n-drop.

Overall: Short times in search for internal Information

Same knowledge in exactly (!!) same wording for all colleagues from Consumer Service

perfectly balanced set of KM functionality

Oct 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: First I like the perfect scalability of the tool. Beside this I found the logical structure of the tool very helpfull for a sucessfull integration in our team.

Cons: Like every tool it needs some hours to acclimatize. So it was not so easy to identify all potential value in 1-2 days.

Overall: every one in our team has started to use our new KM-processes. A real success story.

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We selected knowledge databases for numerous clients. SABIO wins pitches on user experience.

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: End users are usually very satisfied with look and feel and search results so adaption is easy. Implementing style guide and using SABIO as the key knowledge repository for agents as well as self-service works very well.

Cons: Sometimes in the past we missed certain functionality in the editor and an API for Facebook in when doing social customer care.

I can wholeheartedly recommend SABIO, both as central knowledge management platform and as a partner

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are using SABIO for almost 4 years and managed to consolidate our very heterogenous and extensive service center knowledge with this easy to use knowledge base. Our agents started using SABIO with virtually no training thus the user acceptance was and still is overwhelming. With SABIO we┬┤ve significantly raised our response rate and got rid of other knowledge sources. SABIO helps us to keep our service knowledge on the point and helped us to further reduce our error rate. I can wholeheartedly recommend SABIO, both as central knowledge management platform and as a business partner. Thus far, I have not come across a company that so openly, constructively and authentically looks after the needs of its clients.