# Serviceware Knowledge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Serviceware Knowledge the right Knowledge Management solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157544/serviceware-knowledge/reviews --- Serviceware Knowledge 4.5 (20) [View alternatives](https://www.capterra.com/p/157544/serviceware-knowledge/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Serviceware Knowledge Ease of use 4.8 Customer Service 4.8 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dustin S. Leiter Operations / Head of Operations Used the software for: 1-2 years ### "Sabio helpes us and our teams to work more efficient and deliver better quality" October 20, 2017 5.0 Higher productivity due to faster training times and less daily questions - and a big step regarding quality delivered to our customers Pros Easy to train to our employees, easy to setup for all our departments; Smart architecture allowing all kind of departments to understand how to work with the software; Our customers mostly fell in love and also started to participate in the knowledge manegent processes; It really helps -. not just pretends to do so. Review Source MAR Miguel A. R. Head of Department Marketing and Advertising Used the software for: 2+ years ### "Very helpful" August 26, 2019 4.0 It really helped us. We are no longer as dependent on certain employees. We had problem in the past when an experienced employee left the organisation. Now we have all the organisations knowledge organised and available for everybody anytime. Pros It helped us in different aspects, mostly increasing productivity, reducing the training period of our new employees and increasing quality Cons After using Sabio myself and many employees of mine i'd say that the us of it is not instinctive enough. We have still issues on getting used to the seach function. It could be improved. Alternatives considered [Confluence](https://www.capterra.com/p/136446/Confluence/) Reason for choosing Serviceware Knowledge We had experience with other Knowledge Management systems and were a bit disappointed and therefore we were looking to test something new Review Source VR Verified Reviewer Assistant Professor Education Management Used the software for: I used a free trial ### "Next generation biological data Management" November 9, 2018 2.0 One stop data Management ... U can easily retive all information. Good experience Pros Well define GUI, optimiz process, good data handaling Cons Bigger size software, many bugs still need to fix. Review Source RL Rolf L. CEO Consumer Services Used the software for: 2+ years ### "SABIO turns decentralised knowledge to company-wide wisdom" November 22, 2017 5.0 Higher efficiency in customer service, centralised knowledge (just "one truth"). Pros SABIO enables our own and customers' teams to always concentrate on "the real thing", because no one has to screen his inbox again and again or needs to click through a file chaos on a groupdirectory. Whenever a new information is added to a product or a change within a process occurs - update it in SABIO and it's there for everybody. It is easy to administer and even easier to use. SABIO gives us and our customers a central organised platform for all our company knowlegde and that helps us to have the right solution for our customers at the time being. Cons It is not much about the software - it is more likely about the selected approach that WE took. We had to re-engineer some content several times because we didn't take enough time in the beginning to think about the right structure. SABIO allows you to do it like you want to - which in our case was not the most efficient approach ;-) Review Source DB Dirk B. Leiter Projektsteuerung Logistics and Supply Chain Used the software for: 2+ years ### "Easy to use and implement. Great support received during implementation" October 20, 2017 4.0 We were able to reduce the amount of time needed to get new CS agents ready to go by about 50%. We increased the quality and consistency of our CS, since every agent now has Access to the latest Information almost in real time. We were able to reduce the number of questions agents had to ask their team leader. Pros Our sales and CS agents have a very easy time to use this system, thanks to the simple tree structure and Google-like search engine. Editorial work is also done easily with the CK Editor and it does not take long to make changes, whether it is a structural or text adjustment Cons Sometimes, when you make editorial changes, it takes quite long for them to be saved. That can cost you some time when you are trying to edit serveral branches or texts. It also takes up a little too much time to download reports. Review Source Ingo S. Managing Partner Used the software for: 2+ years ### "Great product - easy to implement - great impact on customer service" October 24, 2017 5.0 lower processing time of tickets higher customer satisfaction stable communication processes in IT crisis situations Pros easy to implement and good value for Money easy to use for CS representatives good support for publishing processes possible to integrate the Google search application Integration with ticketing Systems (while you type the problem keywords -Sabio is already searching in the Knowledge database) Cons collaboration functions could be more elaborated copy&paste could be easier to integrate existing documents Review Source LS Lukas S. Innovationmanager Wholesale Used the software for: 2+ years ### "I can wholeheartedly recommend SABIO, both as central knowledge management platform and as a partner" May 5, 2017 5.0 Pros We are using SABIO for almost 4 years and managed to consolidate our very heterogenous and extensive service center knowledge with this easy to use knowledge base. Our agents started using SABIO with virtually no training thus the user acceptance was and still is overwhelming. With SABIO we´ve significantly raised our response rate and got rid of other knowledge sources. SABIO helps us to keep our service knowledge on the point and helped us to further reduce our error rate. I can wholeheartedly recommend SABIO, both as central knowledge management platform and as a business partner. Thus far, I have not come across a company that so openly, constructively and authentically looks after the needs of its clients. Review Source KB Kristin B. CEO Insurance Used the software for: 2+ years ### "Sabio Knowledgement is the vault for our financial structure - our KNOW HOW!" November 15, 2017 5.0 \- speed of spreading our knowledge to our agents in our daily business - rescue Know-How when employees leave the company Pros Losing Know How is a complete disaster for a company. Years of aggregated information can be lost in a moment. Sabio helps us to protect our Business. Know-How can be transferred to all users. The architecture is very clean and easy and intuitive to use. Our employees use it every day to adapt their competences or just to be sure that they are right. The software is easy to integrate, the support is great and their time of responding is very quick. We will never give up our Sabio! Cons Maybe more possibilities for our "company look and feel" - design in a standard version. Put this topic is not that important for us. Review Source Anne S. Head of Training &Quality Used the software for: 1-2 years ### "Easy to integrate and good care during the implementation phase " November 28, 2017 4.0 Pros easy to use, no big trainingsessions needed to understand how to use it. easy to fill with knowledge, structure logical and comprehensible. Cons less good reporting functionality Not all typefaces are available, only the standard Versions Review Source Matias M. Managing Partner Management Consulting Used the software for: 2+ years ### "We selected knowledge databases for numerous clients. SABIO wins pitches on user experience." October 19, 2017 5.0 Pros End users are usually very satisfied with look and feel and search results so adaption is easy. Implementing style guide and using SABIO as the key knowledge repository for agents as well as self-service works very well. Cons Sometimes in the past we missed certain functionality in the editor and an API for Facebook in when doing social customer care. Review Source BB Benjamin B. authorized officer Outsourcing/Offshoring Used the software for: 2+ years ### "Sabio is a real revolution in knowledge management" November 22, 2017 5.0 Cost savings in customer service through more efficient knowledge management. Simple setup and low implementation effort. The support is very reliable and above average competent. Pros Sabio is an innovation in knowledge management. The structure and handling enable an efficient handling of customer concerns in customer service. Cons I think there might be more integration partners & platforms for Sabio integration. Otherwise, I am very satisfied with the setup, the documentation and the support Review Source AV Andrea V. Management Consumer Service Brand Germany Consumer Goods Used the software for: 1-2 years ### "The entire product-knowhow is provided to our consumerservice. Great - one mouseclick away." October 19, 2017 5.0 Short times in search for internal Information Same knowledge in exactly (!!) same wording for all colleagues from Consumer Service Pros SABIO is easy to learn and quickly understandable due to it\`s surface analouge to modern applications but slimmed... no superfluous buttons and no areas you will never visit. All text can be maintained easily and transparently. Expierytime may vary from text to text, responsibilities too! Tree-structure will always give us a top overview, now matter which scale of data Searchfunction works faultless. Order in structure can be adapted easily by drag-n-drop. Review Source MK Michael K. Divisional CIO Consumer Services Used the software for: 2+ years ### "versatile knowledge management platfom - cloudbased and easy-to-use" November 14, 2017 4.0 We were able to adapt this solution the different Projects Needs, the implementation period is rather short and is focussed on Training and we haven't had any technical problems with Sabio Pros easy to adapt and to rollout in bigger Projects preferred by the agents working with it very supportive Sabio team Cons the named-user-licensing could be expanded with a set of noname-viewers this would be a nice new feature to offer structured menue fro this group Review Source JS Joerg S. specialist infomanagement Used the software for: 1-2 years ### "easy and usefull" November 28, 2017 4.0 Pros The usability on the user side is great. You con integrate the program in many ways to optimize the Value and acceptance. The strength of this program is the simple Text and the tree (if good on Logical structured). The Consultant Support is mostly able to resolve your problems. Cons It is simple HTML code based. So you have not much possibilities to design your text. The clear and simple philosophie could be, in some case, a problem. Review Source JD Jelle D. Software Engineer Computer Software Used the software for: Less than 6 months ### "Helps you and your customers!" June 1, 2022 4.0 Pros SABIO is very easy to use and has helped me and my team to work more effectively. No more spam but customer support is handled structurally. Cons I've experienced some bugs on the site. Luckily the customer service is friendly and has been able to help me with all my needs. Switched from [AnswerHub](https://www.capterra.com/p/135634/AnswerHub/) Could get a cheaper deal. Review Source GF Günter F. Head of Department Channelmanagement Used the software for: 2+ years ### "Knowledge Management with variety of innovative functions and excellent cost-performance ratio" January 31, 2018 5.0 Pros Easy to integrate, Easy to Use Fast Set-Up good Support really works excellent cost-performance Ratio innovative functions Cons one thing: Our Key Account Manager changed a little bit often. Review Source TK Timmo K. CIO Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Pull information instead of Push" November 28, 2017 5.0 Pros \- as all the information are accessible when you need them we transformed our company from an information push to an information pull concept with Sabio (instead of sharing everything with everyone we now manage all the information and our staff decide when they actually need the information) - very easy to get used to - instant impact and acceptance - great design and usability - makes work so much more efficient on a day to day business Review Source HB Heike B. head of training Consumer Services Used the software for: 6-12 months ### "Easy to integrate, easy to use, fast Set-Up, a good Support, really works, our user love it" December 10, 2017 5.0 easy to integrate, easy to use - our user love it Pros the extremely good Usability - its a really help in daily business and the cooperation with sabio is pragmatic, fast, easy and smart Cons innovations such as voice Control and details of KI are in works, but not yet usable, But we know that the company is on the subject Review Source JS Jochen S. MD Executive Office Used the software for: 2+ years ### "perfectly balanced set of KM functionality " October 19, 2017 5.0 every one in our team has started to use our new KM-processes. A real success story. Pros First I like the perfect scalability of the tool. Beside this I found the logical structure of the tool very helpfull for a sucessfull integration in our team. Cons Like every tool it needs some hours to acclimatize. So it was not so easy to identify all potential value in 1-2 days. Review Source GM Georg M. CEO Consumer Services Used the software for: Less than 6 months ### "It was really easy to set SABIO up and to fill it with content. Agents and editors can use the tool " October 30, 2017 5.0 We can our customer much more faster make service. The training time for the new employes are before SABIO 12 days, with SABIO 8 days. Pros Easy set-up, helpful support, close to customers, fast tool. Perfect Design. Easy to use. The learning time ist very small. 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