Who Uses This Software?

Business owners and Managers who deeply care about their customer interactions and how their team is performing.


Average Ratings

21 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $299.00/month
  • Pricing Details
    It is $299 with a minimum of 10 users required.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Praiseworthy
  • praiseworthy.co
  • Founded 2013
  • United States

About Praiseworthy

Increase Employee Motivation and Performance Across your Front-Line Team. Employees not only get to see their reviews from customers (over 95% which is positive) but they also get to see the positive reviews of their peers, and cheer eachother on for their stellar customer service.


Praiseworthy Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • eCards
  • Goals
  • Leaderboards / Activity Tracking
  • Manager-to-Peer Recognition
  • Mention Management
  • Nominations
  • Peer-to-Peer Recognition
  • Performance Management
  • Rewards Catalog
  • Rewards Points
  • Social Recognition

Praiseworthy Reviews Recently Reviewed!

Definitely a great tool to see how your customers rate your performance!

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to see what your customers think about you as a salesperson. Helps you know in what areas you may need to work on to improve customer satisfaction.

Overall: It helps me stay focused on my customers and their overall satisfaction!! Happy customers make a happy Salesperson!

Such a powerful tool in the Sales industry.

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ensures that employees have an opportunity to get real feedback on their real performance. Also allows employees to reach out and show appreciation to the customers.

Cons: The fact that customers can't have a profile and interact with users. I wish customers could be more involved with Praiseworthy and use it as a tool to locate businesses.

Overall: A more accurate representation of how my customers are responding to the sales interactions.

Praiseworth is our version of NPS to see how customers experience work

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The thing I like most about the praiseworthy software is how it is layed out, its super easy to use and helps us associates know when our customers are satisfied and when they are not

Cons: Personally I don't like how you can go from a 100 to a 75 with just one knock on your survery, I think it should be more of a 1-10 in each category

Great addition to the business,Easy to use and great for the customer experience.

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use is the best part. Both for the customer and the company. We log onto a simple portal where we can see reviews and feedback in real time. We have tried other systems out but the feedback from customers is few and far between. With Praiseworthy we are getting a high volume of feedback. I like that you are able to add and remove questions with ease as well. Every business has specific needs so a general survey is not enough.

Cons: We have not had many issues with the software so far. They are always making adjustments to make the user interface experience more streamlined. I would like for them to add an app in the future so you don't need to log on to the website.

Great feedback for our reps in a very easy to use platform

Jul 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how easy it is to view reporting for individuals and stores and how it provides me the opportunity to make notes about how I've coached an employee.

Cons: So far I haven't discovered anything that I dislike about the software. It works just as I would like it to.

Overall: Daily reporting about how well our reps are taking care of our customers.

Keeps you in the know!

Jul 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software allows me to know how my customers view their experience in the store. I love being able to customize a few questions for them to answer.

Cons: I don't dislike this software at all. Again, it keeps me in the know which can help my business become more successful.

the software was easy to understand and gave feedback towards the performance of each sales consult

Jul 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: gave powerful feedback indicating the performance of the sales associate also let the manager know what improvements needed to be implemented in the store

Cons: takes too long for feedback but then again that is at the responsibility of the customer. LIked that we got instant email for response from feedback

It a great experience, really easy to use.

Jul 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It very easy to track you employees sales and see how your customers react to your sale service. It's very good

Cons: Nothing it's very easy to use and work. Also I don't really like the update because it just say what custome say not really show what the offered etc

Overall: It easy to fix problem and make sure every one happy and satisfied.

Been using Praiseworthy for quite some time and I absolutely love it!

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Let's me know how customer's experience in my store is. I can then coach my reps on provided a better experience.

Amazing Support Start and Continuous

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its so easy to use. Although I went through the training and didn't end up trying out the dashboard for a few weeks but it was so simple to figure out and use.

Overall: A great picture of how our employees are working with our customers.

My experience with praiseworthy has been amazing.

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It helped our employees realize what we do good on, and what we can work on. With this, it helps our store as a whole!

Simple and effective

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That I get the updates on my staff on a daily basis. We're used to getting a random review once a week. The consistency allows me to coach my team daily and make sure customers are being treated the right way.

Spot on!

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Asks the right questions to pinpoint the right kinds of questions to get fullfilling reviews or constructive criticism to help get your team back on track!

Cons: That on person not understanding or scoring all zeros can set someone back in their rankings, incorrectly.

Overall: Spot on reviews

Easy for customers to use.

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy for all of our customers to use. Provides all sales associates with timely reviews. Response rate high

praiseworthy has been a great tool for getting insight into customer interactions with our staff

May 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Automatic daily reports are great reminder. The requirement to add a comment forces action which is most welcome

Cons: Verbage a little confusing to customers. Several have given responses based on what they thought the question was but it wasn't the actual question and score skewed

Awesome site!

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It is a great site and easy to use for customers to respond and give reviews to let you know how you did.

Excellent Resource

Apr 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: My company recently picked up Praiseworthy and I feel it has drastically improved our overall performance with our customers.

Great Service! Love them <3

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We use Praiseworthy every day. Every time I need them, they're always there to help within 2 - 5 minutes. Thank you!

excellent services

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Without these Services I would have had no idea how to correct my employees issues based on my customers concerns and feedback. so it's definitely a great service to have

Great website and service

Jan 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use

Cons: None

Overall: This website is great. It does a great job in letting employees know how they're doing as well as reminding the customers what a great experience they had. It benefits everyone all around. Great job guys.

Recommendations to other buyers: Doing great all ready

Vendor Response

by Praiseworthy on January 03, 2017

You are awesome Joshua :) It is employees like you who make Wireless Zone an amazing brand!

Excellent Customer Service Tool!!!

Dec 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Praiseworthy has helped us raise the bar on our guest experience by being able to get specific information on our team and the guest they service. I would highly recommend it for anyone that is wanting to get you team to get engages with customer service, raise guest awareness and/or to grow your business.

Vendor Response

by Praiseworthy on December 26, 2016

Thank you so much John! It has been amazing working with your company as well :)