Resolver

Incident Tracking Software

4.5 / 5 6 reviews

Who Uses This Software?

Resolver's software is used by the best corporate security teams in the world to manage incidents, security operations, enterprise security risk management, and investigations; all tied to risk.


Average Ratings

6 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Resolver
  • www.resolver.com/
  • Founded 2000
  • Canada

About Incident Tracking Software

Over 1000 of the world's largest organizations trust Resolver's incident management software. Track incident metrics and intelligently report on and analyze incident data. Get the answers you need on the spot, identify opportunities to strengthen the protection of your organization, and report on incident risk, magnitude, and losses based on estimated financial impact. The Command Center application combines alarm management, security dispatching, and activity logging in one central system.


Incident Tracking Software Features

  • Audit Trail
  • Corrective Actions (CAPA)
  • Disaster Recovery
  • Incident Reporting
  • OSHA Compliance
  • Root-Cause Diagnosis
  • Safety Management
  • Task Management
  • Ticket Management
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Knowledge Base
  • Recurring Issues
  • Scheduling
  • Task Management

Incident Tracking Software Reviews Recently Reviewed!


Monumental

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software was very easy to customize; all the while allowing us to obtain the metrics and data fields that we wanted.

Overall: This software allowed us to meet several key regulatory related challenges while still allowing us to document and capture the data and metrics that was important to us. On a monthly basis, we take in more than 1,200 incidents. The Perspective product is the vital backbone to our investigations unit.

Its parent company has changed and longtime users may perhaps be unaware of the company's future relative to the product.

The Corporate Security software has been an invaluable tool for our department

May 01, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The analytics and reports allow quick and easy generation of charts and graphs to demonstrate to our user groups and senior management where the company is at most risk.

Cons: Some of the key information is not easily searchable, which means for long waiting periods. Moving files into the program is limiting.

Overall: Excellent tool for documenting incidents; and subsequent report generation.

I have used Perspective for several years and the software has made my job much easier!

May 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I like the ability to have multiple users work on the same file at the same time. The ease of creating reports frees up my time to do other tasks.

Cons: Upgrading from version to version is quite disruptive to our operations and we have typically found a fatal error the past few times we have upgraded.

It's a nice to part of it.

May 01, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: there i have find multiple user friendly options and easy to access the and accurate results in the reports.

Cons: there we have few options that are not must elaborated so we need to focus on those ones other than that all look normal.

Overall, I would say that Perspective from Resolver is a great tool for security managers.

May 02, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: The product is affordable, and easy to use and track incidents. It also provides a great ROI and helps prove a security department's worth.

Cons: The analytical and query searches could be made more user friendly. I wish the main dashboard was more customizable.

Overall: Consolodating information.

Capterra-loader

Generate incident reports easily

Jul 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros:
a very useful tool, you can easily obtain complete reports and analyzes, as well as its graphic representation to be able to discuss what risks the company runs and propose preventive measures, to control the risks to which the organization is exposed and to start working from them .

Cons:

I have no objection, so far everything is going well, it is a tool of easy use and access.

Overall:
Very good tool to generate quick and accurate reports, to be able to carry a documentation of the incidents is great.