# PhoneWagon Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about PhoneWagon Software - reviews, pricing plans, popular comparisons to other Call Recording products and more.

Source: https://www.capterra.com/p/157630/PhoneWagon

---

# 

 PhoneWagon Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

PhoneWagon

## What is PhoneWagon?

PhoneWagons beautiful call recording and call tracking will help you increase your conversion rate and improve customer retention. Train and manage your team on call scripts that are proven to generate high close rates. Mark your phone calls as good leads or bad leads and run a report on this valuable data. Listen to live call recordings, send feedback in real-time, and improve your metrics. Its so simple.

## What is PhoneWagon used for?

[Call Recording](https://www.capterra.com/call-recording-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/)

Top alternative

Featured

Overall rating

Based on 42 user reviews

Reviews sentiment

Positive

93%

Neutral

0%

Negative

7%

Starting price

$45

Flat Rate, Per Month

Free trial  
available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for PhoneWagon?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://phonewagon.com/&name=PhoneWagon)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### PhoneWagon

4.7 (42)

VS.

[4.2 (569)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Starting Price

$45

Flat Rate, Per Month

Starting Price

$27

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (42)

Ease Of Use

4.3 (567)

Value For Money

4.7 (40)

Value For Money

4.1 (464)

Customer Service

4.7 (40)

Customer Service

4.0 (466)

## PhoneWagon alternatives

[4.6 (143)](https://www.capterra.com/p/136728/Readymode/reviews/)

Starting price

$199.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/)

Starting price

$79.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.2 (461)](https://www.capterra.com/p/184709/Aircall/reviews/)

Starting price

$40.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

80%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/157630/PhoneWagon/alternatives/)

## FAQs about PhoneWagon

Overview

### Which roles and teams benefit most from PhoneWagon?

PhoneWagon is most used by business owners, executives, and marketing teams that need clear call tracking and campaign attribution. Agencies, digital marketers, and search specialists use it to measure lead sources and optimize ads, while consultants and operations leaders rely on reporting insights to improve responsiveness and customer acquisition.

Answer based on 40 reviews

Overview

### What company size and specific industries is PhoneWagon built for?

PhoneWagon is designed for small businesses and the agencies that serve them, including marketing agencies. It also fits companies in accounting, legal services, home services, medical, and wellness industries, making it suitable for a range of small business sectors and their service providers.

Features and Usability

### What are the key features of PhoneWagon?

PhoneWagon offers call tracking and call reporting features such as call recording, call monitoring, call routing, call transfer, caller ID, and IVR. It also includes CRM integration, campaign analytics, conversion tracking, ROI tracking, keyword tracking, customizable reports, alerts and notifications, and archiving and retention.

Integrations

### Which third-party tools and platforms does PhoneWagon integrate with?

PhoneWagon integrates with Google Ads, Google Analytics 360, and HubSpot CRM. These integrations cover advertising, analytics, and customer relationship management, giving teams a focused set of connections for tracking campaigns, measuring traffic, and managing leads in one place.

Answer based on 6 reviews

Getting Started and Support

### What training and onboarding options does PhoneWagon offer?

PhoneWagon provides in person training, live online sessions, webinars, and documentation. In person training and live online sessions support guided setup, webinars cover product information in a group format, and documentation offers written reference material for self-paced review.

Answer based on 1 reviews

Getting Started and Support

### What customer support options does PhoneWagon offer, and how do users rate the experience?

PhoneWagon offers email/help desk, phone support, a 24/7 live representative, and chat. Many users describe support as quick, helpful, and thorough, with fast chat replies and hands-on troubleshooting. However, some report being ignored through email or chat, needing follow-up, and experiencing long response delays.

Answer based on 13 reviews

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

API

Application programming interface that allows for integration with other systems/databases

Archiving & Retention

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Caller ID

Identify the number and contact information of a caller before answering the phone

Call Monitoring

Listen to live phone conversations for the purpose of training and assessing agent performance

PhoneWagon 29 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Highlight specific time marks for annotation and review purposes

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Measure campaign influence through collection of keyword tracking and revenue sources

Transfers live calls to other agents

Identify the number and contact information of a caller before answering the phone

Track and interpret campaign performance metrics

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Alter the layout and content of reports

Import and export data to and from software applications

Predefined actions automatically performed on the occurance of specific events

Move files across different systems or networks

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Track and monitor a specific set of keywords

Score a lead on their quality or likelihood to buy based on certain behaviors

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage multiple campaigns in one system

Record the audio of phone conversations for quality assurance purposes

Record live video calls to play later

Monitor conversion rates and analyze effectiveness and profitability of marketing efforts

Automatically record calls at predetermined times

Get Advice

We can help you find the software with the features you need.

Features

4.6 (42)

4.6

Based on 42 reviews

## Pricing

Value for money

4.7 (40)

Free Trial

Free Version

Call Tracking

$45.00

Flat Rate,Per Month

Conversation Analytics

$95.00

Flat Rate,Per Month

Marketing Analytics

$95.00

Flat Rate,Per Month

Analytics Suite

$145.00

Per Month

Value for money

4.7 (40)

4.7

Based on 40 reviews

## Integrations

[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Google Ads](https://www.capterra.com/p/213339/Google-Ads/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (40)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (40)

4.7

Based on 40 reviews

## User reviews

Overall rating

4.7

Based on 42 reviews

Filter by rating

5(38)

4(1)

3(0)

2(1)

1(2)

Mentioned topic

Sorted by most recent

Jeremie B.

C

Marketing and Advertising

### "Terrible support"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

September 14, 2021

PhoneWagon has the worst customer service in the world. You can basically contact them weeks by emails or live chat, they just don't reply. They just don't care and take the money. I don't understand how a company can treat clients like that in 2021.

Pros

I can't see a lot of good points with PhoneWagon

Cons

The platform and support are very slow. It takes very long time to have a phone number. For having accessed to report, we have to log-in again. It's like we leave the platform to reach a new one.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JD

Jeorey D.

Financial Security Advisor

Financial Services

### "Horrendous customer service but an fair decent and mature product for its price-point"

2.0

Overall Rating

2.0

2.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 8, 2021

The tangible product is fairly well-developed for its affordable price. However, the service buisness practices are quite poor.

Pros

Very decent and mature product Quite simple to use Low Price reflecting quality of service.

Cons

Unethical: Misleading and refusal to honor a paid service (white-lable), and refusal to compromise and offer an an open ended solution. Unacceptable. Ref: \[SENSITIVE CONTENT HIDDEN\] Poor Customer Service:Not uncommon to be ignored by customer service (through email or chat) despite having the emails tracked as opened and messages found as seen. You need to followup.

Alternatives considered

[CallRail](https://www.capterra.com/p/141829/CallRail/)

Reasons for choosing PhoneWagon

Price

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MI

Mohamed I.

CEO

Entertainment

### "Fantastic Support, Great Pricing"

5.0

Overall Rating

5.0

5.0

Ease of Use

2.0

2.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 8, 2020

I once deleted a number - that I NEEDED - by accident, and customer support went out of their way to buy the number back and place it back into my account.

Pros

The EASE that it is to get started. And don't let me forget about the customer support.

Cons

The UIX seems a bit too much - I wish it was more smooth looking.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Jack A.

Managing Director

Photography

### "Great user interface phone system and call flows for our small business"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

December 3, 2020

Overall PhoneWagon has been really good. It was very easy to setup and implement call flows, forwarding and voicemails. I love the call recording features as well. The user interface is very good and makes things easier to find.

Pros

So easy to set up call flows and welcome messages. I love the interface and weekly emails. It is very easy to call out and send auto response messages as well which is great!

Cons

Our plan is limited to a few numbers and minutes which as we grow in the future will make our plan considerably more expensive.

Alternatives considered

[Phone.com](https://www.capterra.com/p/147610/Phone-com/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FF

Fabricio F.

CEO

Marketing and Advertising

### "WEAK SERVICE AND BAD SUPPORT"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

November 7, 2020

At the demo meeting, the "MANAGER" of the phonewagon was clear in saying his system was mobile responsible (mobile version). Still, after two days, the \[SENSITIVE CONTENT HIDDEN\] calls me to apologize for the missing feature promised by his employer. since then, I'm trying to port out my numbers. After that, phonewagon charges illegally on my credit card for 3x times after the \[SENSITIVE CONTENT HIDDEN\] call me and recognize the issue. Since there is no option to cancel over the dashboard, I'm still waiting for a resolution over the 3 illegal charges and my account's cancellation. BAD SUPPORT AND BAD SERVICE.

Pros

IF I CAN SAY THE COST. THAT IS THE ONLY THING YOU MAY CONSIDER

Cons

NO MOBILE VERSION, NO WAY TO CANCEL YOUR ACCOUNT, NO APP, NO WAY TO REPLY TEXT MESSAGE OR CALL BY YOUR CELLPHONE

Switched from

[CTM](https://www.capterra.com/p/152004/Call-tracking-software/)

BEST SUPPORT

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

:man::computer: Armand M.

Growth Hacker

Computer Software

### "The best Callrail alternative on the market right now"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 1, 2020

Awesome

Pros

The ease of use and the integrations. Their documentation is top notch and they have a great support team behind the product. I could not live with it, it's an essential tool to our lead generation. You can track calls, forward, add call whisper to warn your partners about a lead coming from you, access recordings. So many great features.

Cons

Nothing that I can think of. It just works.

Switched from

[CallRail](https://www.capterra.com/p/141829/CallRail/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Jorge Edel A.

CEO Veeme Media

Marketing and Advertising

### "Works just like advertised "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

July 7, 2020

Pros

I like they don't limit how many times you can change the phone number. It's easy add and easy remove.

Cons

Support could improve but once you get everything right. You don't even need them 😁

Switched from

[Ringblaze](https://www.capterra.com/p/203392/Ringblaze/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Amna R.

Editor

Information Technology and Services

### "A great solution for handling customer's calls and messages"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 19, 2020

It has helped us a lot. We can assign different numbers to different departments, play recorded messages, record calls and streamline our contacts

Pros

It is very easy to use and gave us so many numbers. Plus, another beautiful thing are the 'Dynamic' numbers which can be used to track individual customers for better marketing and problem-solving. It's not only cheap compared to other solutions, it's also easy.

Cons

The interface could have been a little better, but so far, there isn't any big cons.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MP

Mark P.

CEO

Marketing and Advertising

### "Phone Wagon is Awesome."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 27, 2020

I know the \[SENSITIVE CONTENT HIDDEN\]. He is a great guy. And he really has made this software incredible.

Pros

I just love how quickly they are to help/get back to you. I haven't had any issues with them at all.

Cons

None, and I'm being dead serious. Not once have I had a problem, which is odd for a SAAS business.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DK

Diane K.

CEO

Marketing and Advertising

### "Fantastic Software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 18, 2019

We are able to track all calls that come in from our advertising efforts.

Pros

The implementation was very simple and the user interface is easy to use. The software is awesome!

Cons

I do not have anything bad to say about this software.

Reasons for choosing PhoneWagon

The customer service is great and PhoneWagon is very reasonably priced.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/157630/PhoneWagon/reviews/)

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