# PhoneWagon Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about PhoneWagon Software - reviews, pricing plans, popular comparisons to other Call Recording products and more. Source: https://www.capterra.com/p/157630/PhoneWagon --- # PhoneWagon Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PhoneWagon ## What is PhoneWagon? PhoneWagons beautiful call recording and call tracking will help you increase your conversion rate and improve customer retention. Train and manage your team on call scripts that are proven to generate high close rates. Mark your phone calls as good leads or bad leads and run a report on this valuable data. Listen to live call recordings, send feedback in real-time, and improve your metrics. Its so simple. ## What is PhoneWagon used for? [Call Recording](https://www.capterra.com/call-recording-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/) Top alternative Featured Overall rating Based on 42 user reviews Reviews sentiment Positive 93% Neutral 0% Negative 7% Starting price $45 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PhoneWagon?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://phonewagon.com/&name=PhoneWagon) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PhoneWagon 4.7 (42) VS. [4.7 (317)](https://www.capterra.com/p/208208/800-com/reviews/) Starting Price $45 Flat Rate, Per Month Starting Price $149 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (42) Ease Of Use 4.7 (317) Value For Money 4.7 (40) Value For Money 4.6 (302) Customer Service 4.7 (40) Customer Service 4.7 (298) ## PhoneWagon alternatives [4.6 (151)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month [4.6 (141)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/157630/PhoneWagon/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Caller ID Identify the number and contact information of a caller before answering the phone Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance PhoneWagon 29 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Track and interpret campaign performance metrics Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Import and export data to and from software applications Predefined actions automatically performed on the occurance of specific events Move files across different systems or networks Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Track and monitor a specific set of keywords Score a lead on their quality or likelihood to buy based on certain behaviors Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Record the audio of phone conversations for quality assurance purposes Record live video calls to play later Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Automatically record calls at predetermined times Get Advice We can help you find the software with the features you need. Features 4.6 (42) 4.6 Based on 42 reviews ## Pricing Value for money 4.7 (40) Free Trial Free Version Call Tracking $45.00 Flat Rate,Per Month Conversation Analytics $95.00 Flat Rate,Per Month Marketing Analytics $95.00 Flat Rate,Per Month Analytics Suite $145.00 Per Month Value for money 4.7 (40) 4.7 Based on 40 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (40) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (40) 4.7 Based on 40 reviews ## User reviews Overall rating 4.7 Based on 42 reviews Filter by rating 5(38) 4(1) 3(0) 2(1) 1(2) Mentioned topic Sorted by most recent Jeremie B. C Marketing and Advertising ### "Terrible support" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 14, 2021 PhoneWagon has the worst customer service in the world. You can basically contact them weeks by emails or live chat, they just don't reply. They just don't care and take the money. I don't understand how a company can treat clients like that in 2021. Pros I can't see a lot of good points with PhoneWagon Cons The platform and support are very slow. It takes very long time to have a phone number. For having accessed to report, we have to log-in again. It's like we leave the platform to reach a new one. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Jeorey D. Financial Security Advisor Financial Services ### "Horrendous customer service but an fair decent and mature product for its price-point" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 8, 2021 The tangible product is fairly well-developed for its affordable price. However, the service buisness practices are quite poor. Pros Very decent and mature product Quite simple to use Low Price reflecting quality of service. Cons Unethical: Misleading and refusal to honor a paid service (white-lable), and refusal to compromise and offer an an open ended solution. Unacceptable. Ref: \[SENSITIVE CONTENT HIDDEN\] Poor Customer Service:Not uncommon to be ignored by customer service (through email or chat) despite having the emails tracked as opened and messages found as seen. You need to followup. Alternatives considered [CallRail](https://www.capterra.com/p/141829/CallRail/) Reasons for choosing PhoneWagon Price Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MI Mohamed I. CEO Entertainment ### "Fantastic Support, Great Pricing" 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 8, 2020 I once deleted a number - that I NEEDED - by accident, and customer support went out of their way to buy the number back and place it back into my account. Pros The EASE that it is to get started. And don't let me forget about the customer support. Cons The UIX seems a bit too much - I wish it was more smooth looking. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jack A. Managing Director Photography ### "Great user interface phone system and call flows for our small business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 3, 2020 Overall PhoneWagon has been really good. It was very easy to setup and implement call flows, forwarding and voicemails. I love the call recording features as well. The user interface is very good and makes things easier to find. Pros So easy to set up call flows and welcome messages. I love the interface and weekly emails. It is very easy to call out and send auto response messages as well which is great! Cons Our plan is limited to a few numbers and minutes which as we grow in the future will make our plan considerably more expensive. Alternatives considered [Phone.com](https://www.capterra.com/p/147610/Phone-com/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FF Fabricio F. CEO Marketing and Advertising ### "WEAK SERVICE AND BAD SUPPORT" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 7, 2020 At the demo meeting, the "MANAGER" of the phonewagon was clear in saying his system was mobile responsible (mobile version). Still, after two days, the \[SENSITIVE CONTENT HIDDEN\] calls me to apologize for the missing feature promised by his employer. since then, I'm trying to port out my numbers. After that, phonewagon charges illegally on my credit card for 3x times after the \[SENSITIVE CONTENT HIDDEN\] call me and recognize the issue. Since there is no option to cancel over the dashboard, I'm still waiting for a resolution over the 3 illegal charges and my account's cancellation. BAD SUPPORT AND BAD SERVICE. Pros IF I CAN SAY THE COST. THAT IS THE ONLY THING YOU MAY CONSIDER Cons NO MOBILE VERSION, NO WAY TO CANCEL YOUR ACCOUNT, NO APP, NO WAY TO REPLY TEXT MESSAGE OR CALL BY YOUR CELLPHONE Switched from [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) BEST SUPPORT Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. :man::computer: Armand M. Growth Hacker Computer Software ### "The best Callrail alternative on the market right now" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 1, 2020 Awesome Pros The ease of use and the integrations. Their documentation is top notch and they have a great support team behind the product. I could not live with it, it's an essential tool to our lead generation. You can track calls, forward, add call whisper to warn your partners about a lead coming from you, access recordings. So many great features. Cons Nothing that I can think of. It just works. Switched from [CallRail](https://www.capterra.com/p/141829/CallRail/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jorge Edel A. CEO Veeme Media Marketing and Advertising ### "Works just like advertised " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 7, 2020 Pros I like they don't limit how many times you can change the phone number. It's easy add and easy remove. Cons Support could improve but once you get everything right. You don't even need them 😁 Switched from [Ringblaze](https://www.capterra.com/p/203392/Ringblaze/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Amna R. Editor Information Technology and Services ### "A great solution for handling customer's calls and messages" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2020 It has helped us a lot. We can assign different numbers to different departments, play recorded messages, record calls and streamline our contacts Pros It is very easy to use and gave us so many numbers. Plus, another beautiful thing are the 'Dynamic' numbers which can be used to track individual customers for better marketing and problem-solving. It's not only cheap compared to other solutions, it's also easy. Cons The interface could have been a little better, but so far, there isn't any big cons. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Mark P. CEO Marketing and Advertising ### "Phone Wagon is Awesome." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2020 I know the \[SENSITIVE CONTENT HIDDEN\]. He is a great guy. And he really has made this software incredible. Pros I just love how quickly they are to help/get back to you. I haven't had any issues with them at all. Cons None, and I'm being dead serious. Not once have I had a problem, which is odd for a SAAS business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DK Diane K. CEO Marketing and Advertising ### "Fantastic Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2019 We are able to track all calls that come in from our advertising efforts. Pros The implementation was very simple and the user interface is easy to use. The software is awesome! Cons I do not have anything bad to say about this software. Reasons for choosing PhoneWagon The customer service is great and PhoneWagon is very reasonably priced. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/157630/PhoneWagon/reviews/) Popular comparisons [800.com vs PhoneWagon](https://www.capterra.com/compare/157630-208208/PhoneWagon-vs-800-com)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)