--- title: "PhoneWagon Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PhoneWagon Software - reviews, pricing plans, popular comparisons to other Call Recording products and more." source_url: "https://www.capterra.com/p/157630/PhoneWagon/" page_type: "product" language: "en" publication_date: "2026-09-28" --- # PhoneWagon Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PhoneWagon ## What is PhoneWagon? PhoneWagons beautiful call recording and call tracking will help you increase your conversion rate and improve customer retention. Train and manage your team on call scripts that are proven to generate high close rates. Mark your phone calls as good leads or bad leads and run a report on this valuable data. Listen to live call recordings, send feedback in real-time, and improve your metrics. Its so simple. ## What is PhoneWagon used for? [Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/) Top alternative Featured Overall rating Based on 42 user reviews Reviews sentiment Positive 93% Neutral 0% Negative 7% Starting price $45 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PhoneWagon 4.7 (42) VS. [5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price $45 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (42) Ease Of Use 5.0 (809) Value For Money 4.7 (40) Value For Money 4.9 (734) Customer Service 4.7 (40) Customer Service 5.0 (738) ## PhoneWagon alternatives [4.7 (891)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.2 (571)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/157630/PhoneWagon/alternatives/) ## FAQs about PhoneWagon Overview ### Which roles and teams benefit most from PhoneWagon? PhoneWagon is most used by business owners, CEOs, presidents, and founders who need clear call attribution to measure marketing performance and lead quality. Marketing teams, campaign managers, and search specialists use it to track calls from ads, optimize campaigns, and improve reporting, while consultants and IT managers support setup and analysis. Answer based on 40 reviews Overview ### What company size and specific industries is PhoneWagon built for? PhoneWagon is designed for small businesses and the agencies that serve them. It also fits marketing agencies and organizations in accounting, legal, home services, medical, and wellness, making it suited to service-based companies and firms that manage client communications across those industries. Features and Usability ### What are the key features of PhoneWagon? PhoneWagon offers call tracking, call recording, call routing, and call transfer for managing phone interactions. It also includes IVR, caller ID, call tagging, and lead qualification, plus reporting tools such as activity dashboards, customizable reports, campaign analytics, conversion tracking, and ROI tracking. Integrations ### Which third-party tools and platforms does PhoneWagon integrate with? PhoneWagon integrates with Google Ads, Google Analytics 360, and HubSpot CRM. These catalog integrations connect phone tracking and lead data with advertising, analytics, and CRM workflows, giving teams a simple way to link call activity to campaign performance and contact management. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does PhoneWagon offer? PhoneWagon provides in person training, live online sessions, webinars, and documentation. In person training supports direct instruction, live online sessions and webinars offer guided group learning, and documentation gives teams written reference material for reviewing features and setup steps as needed. Answer based on 1 reviews Getting Started and Support ### What customer support options does PhoneWagon offer, and how do users rate the experience? PhoneWagon offers email/help desk, phone support, 24/7 live representatives, and chat. Many users describe support as quick, helpful, and hands-on, especially through chat, with some receiving responses within minutes. However, a few reviewers report being ignored over email or chat and needing repeated follow-up to resolve issues. Answer based on 13 reviews ## Features AI summary Based on 2,775 Call Recording reviews Capterra reviewers highlight these as the features buyers care about most when choosing call recording software: - **Recording** (**61%** of reviewers rated this feature as critical) - **Call Transcription** (**55%**) - **Conferencing** (**42%**) PhoneWagon supports **Recording**, giving teams a direct way to capture and review customer conversations. However, it does not include **Call Transcription** or **Conferencing**. Instead, it offers other highly valued features such as **Call Routing** (**52%**) and **Call Monitoring** (**44%**), which help businesses direct calls to the right team members and oversee call quality more closely, allowing teams to manage inbound communication more efficiently and maintain better service standards. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Caller ID Identify the number and contact information of a caller before answering the phone Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance PhoneWagon 29 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Analytics: Track and interpret campaign performance metrics - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Transfer: Move files across different systems or networks - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Keyword Tracking: Track and monitor a specific set of keywords - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Recording: Record live video calls to play later - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Scheduled Recording: Automatically record calls at predetermined times --- Get Advice We can help you find the software with the features you need. Features 4.6 (42) 4.6 Based on 42 reviews ## Pricing Value for money 4.7 (40) Free Trial Free Version Call Tracking $45.00 Flat Rate,Per Month Conversation Analytics $95.00 Flat Rate,Per Month Marketing Analytics $95.00 Flat Rate,Per Month Analytics Suite $145.00 Per Month Value for money 4.7 (40) 4.7 Based on 40 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (40) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (40) 4.7 Based on 40 reviews ## User reviews Overall rating 4.7 Based on 42 reviews Filter by rating 5(38) 4(1) 3(0) 2(1) 1(2) Mentioned topic Sorted by most recent Jeremie B. C Marketing and Advertising ### "Terrible support" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 14, 2021 PhoneWagon has the worst customer service in the world. You can basically contact them weeks by emails or live chat, they just don't reply. They just don't care and take the money. I don't understand how a company can treat clients like that in 2021. Pros I can't see a lot of good points with PhoneWagon Cons The platform and support are very slow. It takes very long time to have a phone number. For having accessed to report, we have to log-in again. It's like we leave the platform to reach a new one. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Jeorey D. Financial Security Advisor Financial Services ### "Horrendous customer service but an fair decent and mature product for its price-point" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 8, 2021 The tangible product is fairly well-developed for its affordable price. However, the service buisness practices are quite poor. Pros Very decent and mature product Quite simple to use Low Price reflecting quality of service. Cons Unethical: Misleading and refusal to honor a paid service (white-lable), and refusal to compromise and offer an an open ended solution. Unacceptable. Ref: \[SENSITIVE CONTENT HIDDEN\] Poor Customer Service:Not uncommon to be ignored by customer service (through email or chat) despite having the emails tracked as opened and messages found as seen. You need to followup. Alternatives considered [CallRail](https://www.capterra.com/p/141829/CallRail/) Reasons for choosing PhoneWagon Price Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MI Mohamed I. CEO Entertainment ### "Fantastic Support, Great Pricing" 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 8, 2020 I once deleted a number - that I NEEDED - by accident, and customer support went out of their way to buy the number back and place it back into my account. Pros The EASE that it is to get started. And don't let me forget about the customer support. Cons The UIX seems a bit too much - I wish it was more smooth looking. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jack A. Managing Director Photography ### "Great user interface phone system and call flows for our small business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 3, 2020 Overall PhoneWagon has been really good. It was very easy to setup and implement call flows, forwarding and voicemails. I love the call recording features as well. The user interface is very good and makes things easier to find. Pros So easy to set up call flows and welcome messages. I love the interface and weekly emails. It is very easy to call out and send auto response messages as well which is great! Cons Our plan is limited to a few numbers and minutes which as we grow in the future will make our plan considerably more expensive. Alternatives considered [Phone.com](https://www.capterra.com/p/147610/Phone-com/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FF Fabricio F. CEO Marketing and Advertising ### "WEAK SERVICE AND BAD SUPPORT" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 7, 2020 At the demo meeting, the "MANAGER" of the phonewagon was clear in saying his system was mobile responsible (mobile version). Still, after two days, the \[SENSITIVE CONTENT HIDDEN\] calls me to apologize for the missing feature promised by his employer. since then, I'm trying to port out my numbers. After that, phonewagon charges illegally on my credit card for 3x times after the \[SENSITIVE CONTENT HIDDEN\] call me and recognize the issue. Since there is no option to cancel over the dashboard, I'm still waiting for a resolution over the 3 illegal charges and my account's cancellation. BAD SUPPORT AND BAD SERVICE. Pros IF I CAN SAY THE COST. THAT IS THE ONLY THING YOU MAY CONSIDER Cons NO MOBILE VERSION, NO WAY TO CANCEL YOUR ACCOUNT, NO APP, NO WAY TO REPLY TEXT MESSAGE OR CALL BY YOUR CELLPHONE Switched from [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) BEST SUPPORT Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. :man::computer: Armand M. Growth Hacker Computer Software ### "The best Callrail alternative on the market right now" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 1, 2020 Awesome Pros The ease of use and the integrations. Their documentation is top notch and they have a great support team behind the product. I could not live with it, it's an essential tool to our lead generation. You can track calls, forward, add call whisper to warn your partners about a lead coming from you, access recordings. So many great features. Cons Nothing that I can think of. It just works. Switched from [CallRail](https://www.capterra.com/p/141829/CallRail/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jorge Edel A. CEO Veeme Media Marketing and Advertising ### "Works just like advertised " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 7, 2020 Pros I like they don't limit how many times you can change the phone number. It's easy add and easy remove. Cons Support could improve but once you get everything right. You don't even need them 😁 Switched from [Ringblaze](https://www.capterra.com/p/203392/Ringblaze/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Amna R. Editor Information Technology and Services ### "A great solution for handling customer's calls and messages" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2020 It has helped us a lot. We can assign different numbers to different departments, play recorded messages, record calls and streamline our contacts Pros It is very easy to use and gave us so many numbers. Plus, another beautiful thing are the 'Dynamic' numbers which can be used to track individual customers for better marketing and problem-solving. It's not only cheap compared to other solutions, it's also easy. Cons The interface could have been a little better, but so far, there isn't any big cons. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Mark P. CEO Marketing and Advertising ### "Phone Wagon is Awesome." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2020 I know the \[SENSITIVE CONTENT HIDDEN\]. He is a great guy. And he really has made this software incredible. Pros I just love how quickly they are to help/get back to you. I haven't had any issues with them at all. Cons None, and I'm being dead serious. Not once have I had a problem, which is odd for a SAAS business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DK Diane K. CEO Marketing and Advertising ### "Fantastic Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2019 We are able to track all calls that come in from our advertising efforts. Pros The implementation was very simple and the user interface is easy to use. The software is awesome! Cons I do not have anything bad to say about this software. Reasons for choosing PhoneWagon The customer service is great and PhoneWagon is very reasonably priced. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/157630/PhoneWagon/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Fathom vs PhoneWagon](https://www.capterra.com/compare/157630-276054/PhoneWagon-vs-Fathom)