# PhoneWagon Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is PhoneWagon the right Call Recording solution for you? Explore 42 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/157630/PhoneWagon/reviews

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PhoneWagon

4.7 (42)

[View alternatives](https://www.capterra.com/p/157630/PhoneWagon/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of PhoneWagon

Ease of use

4.7

Customer Service

4.7

## Pros and Cons in Reviews

Amna R

EditorInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months.

“It is very easy to use and gave us so many numbers. Plus, another beautiful thing are the 'Dynamic' numbers which can be used to track individual customers for better marketing and problem-solving.“

June 19, 2020

👨‍💻 Armand M

Growth HackerComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months.

“Their documentation is top notch and they have a great support team behind the product.“

September 1, 2020

Jack A

Managing DirectorPhotography, 2 - 10 employeesUsed the software for: Less than 6 months.

“I love the interface and weekly emails.“

December 3, 2020

## Showing most helpful reviews

Showing 1-25 of 42 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Matt H.  
Founder & Managing Director  
Marketing and Advertising  
Used the software for: Less than 6 months

### "True Visibility + Clear Value to My Clients"

October 8, 2018

5.0

My company helps local businesses grow their leads and sales with digital marketing. Since all are local up to 90% of their leads come through phone calls so tracking this is a big deal for us. For years we tracked traffic and clicks and online leads. Then I upgraded to a simple call tracking system that gave me some basic info to share. It wasn't always accurate and it didn't have everything I needed. Upgrading to PhoneWagon gave me everything I needed without the bloat. I really appreciate the user experience and so do my clients when they login. I'm now showing way more value for the digital marketing we're doing because of the better call tracking and reporting. With more results I'm more clear on what's actually working so we can do better work for our clients. And, I've just increased prices in several services because the value is so clear. It's been a great experience so far!

Pros

I have a lot to like. It has everything I need without feeling bloated. When a product has a focus on combining simplicity with power like Phone Wagon that really resonates with me. Here's a few highlights of what I've enjoyed most in 2 months of using it. - Call tracking is accurate. I use their DNI system and it does a great job of pulling in call sources from referral traffic that I wasn't seeing before. Adwords keyword level along with other attributes. Ability to take notes and tag calls with different lead sources. Block any spam numbers. - Onboarding and Setup - In an hour call they helped me find the best route to go and get setup with my first client. I've now setup future clients in about 30 minutes with analytics integration, adwords integration, bought local numbers, etc... Everything. Their documentation is complete but very direct so it's easy to follow. Another tool I use is complete but very wordy which made me appreciate this quality recently. - Support - I've needed help a few different times and they are quick and helpful. - The whisper messages, text forwarding, etc... are great features I love being able to turn on in 30 seconds. - Reporting - I can get daily, weekly, monthly reports. And simply graphic it out over time I'm able to see the impact from the email newsletters we send on behalf of clients. The day of the newsletter and the day after call volume is typically 4x. I can see the bump in the timeline graph that I wouldn't have noticed otherwise.

Cons

They have a whitelabel option which I chose to use. Could use an audit to make all elements actually look whitelabeled. I pointed out a few things and they fixed it quickly though.

Review Source

David N.  
Founder  
Design  
Used the software for: 6-12 months

### "Unparallelled Support and Ease of Use"

September 12, 2019

5.0

Pros

The personalized support would be one of the biggest reasons with this product. I think our rep and his team are based in Chicago and I'm literally on the other side of the world in Melbourne. The timezones never match but they are willing to make time and help run through issues I'm having - they do really go over and beyond with their service. All the minut special requests have been added for the Australian market hence joining in October and it's been a quick turn around time. Have my support 100% and looking to slowly grow this company.

Cons

I haven't really had any major issues and it works as I need it to with my Google Ads agency.

Review Source

JD

Jeorey D.  
Financial Security Advisor  
Financial Services  
Used the software for: 1-2 years

### "Horrendous customer service but an fair decent and mature product for its price-point"

May 8, 2021

2.0

The tangible product is fairly well-developed for its affordable price. However, the service buisness practices are quite poor.

Pros

Very decent and mature product Quite simple to use Low Price reflecting quality of service.

Cons

Unethical: Misleading and refusal to honor a paid service (white-lable), and refusal to compromise and offer an an open ended solution. Unacceptable. Ref: \[SENSITIVE CONTENT HIDDEN\] Poor Customer Service:Not uncommon to be ignored by customer service (through email or chat) despite having the emails tracked as opened and messages found as seen. You need to followup.

Alternatives considered

[CallRail](https://www.capterra.com/p/141829/CallRail/)

Reason for choosing PhoneWagon

Price

Review Source

Carson B.  
Owner  
  
Used the software for: 6-12 months

### "This group is incredible. I'm very impressed with their customer service and software capabilities."

May 4, 2018

5.0

Pros

The PhoneWagon software allows us to seamlessly track phone calls for our clients and has resulted in making sure the campaigns are being run correctly. The ability to look at the reports and segment different calls is very helpful to understand the traffic source for each phone call. We like how customers can login to the software and we can give the client different levels of access. Also this team cares about it's clients and is helpful in any way possible!

Cons

I honestly can say I don't have any negative things to say about their software or company...I have nothing but a good experience.

Review Source

Matt L.  
CMO  
Marketing and Advertising  
Used the software for: 6-12 months

### "Simple call tracking that covers all the bases"

January 28, 2019

5.0

Great customer service and the tool is simple to use.

Pros

Phonewagon is simple to setup and it covers all the ground a professional marketer needs to hit for their projects. The integration with HubSpot is great and one of the main reasons we keep coming back to Phonewagon.

Cons

Can't think of anything, honestly. It's been a solid tool.

Review Source

Jérémie B.  
C  
Marketing and Advertising  
Used the software for: 1-2 years

### "Terrible support"

September 14, 2021

1.0

PhoneWagon has the worst customer service in the world. You can basically contact them weeks by emails or live chat, they just don't reply. They just don't care and take the money. I don't understand how a company can treat clients like that in 2021.

Pros

I can't see a lot of good points with PhoneWagon

Cons

The platform and support are very slow. It takes very long time to have a phone number. For having accessed to report, we have to log-in again. It's like we leave the platform to reach a new one.

Review Source

👨‍💻 Armand M.  
Growth Hacker  
Computer Software  
Used the software for: Less than 6 months

### "The best Callrail alternative on the market right now"

September 1, 2020

5.0

Awesome

Pros

The ease of use and the integrations. Their documentation is top notch and they have a great support team behind the product. I could not live with it, it's an essential tool to our lead generation. You can track calls, forward, add call whisper to warn your partners about a lead coming from you, access recordings. So many great features.

Cons

Nothing that I can think of. It just works.

Review Source

Alex C.  
CEO  
Restaurants  
Used the software for: 6-12 months

### "Great Tech"

September 27, 2018

5.0

Pros

This stuff works and the team is HIGHLY responsive. I love this offering

Cons

Nothing yet... so far everything has worked well...

Review Source

Amna R.  
Editor  
Information Technology and Services  
Used the software for: Less than 6 months

### "A great solution for handling customer's calls and messages"

June 19, 2020

5.0

It has helped us a lot. We can assign different numbers to different departments, play recorded messages, record calls and streamline our contacts

Pros

It is very easy to use and gave us so many numbers. Plus, another beautiful thing are the 'Dynamic' numbers which can be used to track individual customers for better marketing and problem-solving. It's not only cheap compared to other solutions, it's also easy.

Cons

The interface could have been a little better, but so far, there isn't any big cons.

Review Source

Jack A.  
Managing Director  
Photography  
Used the software for: Less than 6 months

### "Great user interface phone system and call flows for our small business"

December 3, 2020

5.0

Overall PhoneWagon has been really good. It was very easy to setup and implement call flows, forwarding and voicemails. I love the call recording features as well. The user interface is very good and makes things easier to find.

Pros

So easy to set up call flows and welcome messages. I love the interface and weekly emails. It is very easy to call out and send auto response messages as well which is great!

Cons

Our plan is limited to a few numbers and minutes which as we grow in the future will make our plan considerably more expensive.

Alternatives considered

[Phone.com](https://www.capterra.com/p/147610/Phone-com/)

Review Source

BM

Brandon M.  
Director of Search Marketing  
Marketing and Advertising  
Used the software for: Less than 6 months

### "The tool is straightforward & easy to use. Also, the team support is world class."

May 17, 2018

5.0

Easy dynamic number implementation and great support!

Pros

Simple and to the point - unnecessary noise. Top of the line support team - anything I need help with, they are there to visually walk me through it. I have used several other call tracking software in the past and I continue to be impressed by everything Phonewagon has to offer at an awesome cost.

Cons

Dynamic numbers need a pool of numbers to pull from, instead of just 1. Sometimes calls are tracked via a recycled number that is not relevant to my accounts.

Review Source

BC

Bryan C.  
President  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Great Service, Great Price, Great Support!"

February 10, 2017

5.0

If you're looking for a phone solution for your business look no further. Phone Wagon is not only competitive in price, but over delivers in functionality. It's constantly improving to keep up with the latest trends and is a good solution for any size business for call tracking and quality assurance.

Pros

Unlimited voice storage, custom whisper and quality assurance recordings, inexpensive in price, Good for agency use.

Review Source

CN

Cesar N.  
President  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Outstanding Service!"

October 30, 2017

5.0

Pros

I am very picky when it comes to software used by my company. I did a lot of research to see which Call Recording software would be a perfect fit for my marketing corporation. Finally, I came across Phonewagon and they really did their job! I use this software for my of my clients and I love working with them. customer service agent is very helpful; he reaches all my demands and helps with coding or any troubleshooting I may have. (which are none) since PhoneWagon works perfectly. The recording system is very good quality and very easy to use! I love it. I would definitely recommend this product to anyone trying to track conversions! This is the way to go.

Review Source

MI

Mohamed I.  
CEO  
Entertainment  
Used the software for: Less than 6 months

### "Fantastic Support, Great Pricing"

December 8, 2020

5.0

I once deleted a number - that I NEEDED - by accident, and customer support went out of their way to buy the number back and place it back into my account.

Pros

The EASE that it is to get started. And don't let me forget about the customer support.

Cons

The UIX seems a bit too much - I wish it was more smooth looking.

Review Source

VR

Verified Reviewer  
President  
Marketing and Advertising  
Used the software for: 2+ years

### "Best Call Tracking Value"

November 18, 2018

5.0

We reviewed all the other call tracking tools and Phone Wagon has the best value with great customer service.

Pros

The ease of use and integration into Google Analytics has allowed my advertising agency help our clients understand where there leads are coming from as well as seeing how response time effects conversions. The easy of integration into Google AdWords is just a click if a button and we see keyword conversation.

Cons

We use Zapier to send call and SMS data to Google sheets for integration into our clients data studio dashboards and have had issues with the date time stamp.

Review Source

VR

Verified Reviewer  
Google Ads Manager  
Marketing and Advertising  
Used the software for: 6-12 months

### "The Best Service Around"

October 17, 2018

5.0

Pros

After several high-level spam call issues with a competitor, who was twice as expensive, we turned to PhoneWagon and could not have been more pleased with their dedication to serving us and our client! If you're looking for an easy to implement call tracking software, look no further. PhoneWagon's one-on-one support is second to none.

Cons

The software offers everything our business needs. The team is super receptive to suggestions and new features that will help you make better use of their software!

Review Source

VR

Verified Reviewer  
Owner  
Marketing and Advertising  
Used the software for: 6-12 months

### "Excellent all around - usability, price and customer service"

November 27, 2018

5.0

I did months of research and speaking to several companies offering the same service and in the end, PhoneWagon was my choice. They offered the best price, their user interface was simple and straightforward, easy to learn and teach others how to use, and their customer service is top notch. Simply chat your support team anytime and they will solve your problem within a few minutes. Can't say enough positive about the PhoneWagon product and team.

Pros

Usability, data is presented in a straightforward, easy to digest manner.

Cons

I have no complaints so far about PhoneWagon's software.

Review Source

VR

Verified Reviewer  
Senior Director, Sales  
  
Used the software for: Less than 6 months

### "Best call tracking software, easy setup, unlimited minutes"

May 14, 2018

5.0

This lets my clients see insights on what marketing campaigns are working for them. The UI is better than any other call tracking software I've used in the past, and setup was incredibly easy.

Pros

Super simple to set up, very clean UI, outstanding customer support. I've messaged their helpdesk way outside of business hours and gotten a response within minutes. I also like their pricing model, I'm using the unlimited package and it's been great to help me understand what advertising sources are working for my clients. I love that I don't have to pay per minute. I started on the free trial and was ready to convert over after my first week. Very happy with my decision.

Cons

So far, so good. I had tried CallRail before but they don't have text message forwarding so that didn't work for my clients.

Review Source

WD

Will D.  
President  
Outsourcing/Offshoring  
Used the software for: 6-12 months

### "Super easy and everything we need to track campaigns"

April 20, 2017

5.0

We started using PhoneWagon because we needed to track phone leads in addition to web leads. We quickly realized we were generating a lot more leads for our clients than we thought since we weren't tracking phone calls. We were able to begin using PhoneWagon in less than 5 minutes and had our first number configured in about 30 seconds. Everything is where it's supposed to be. They even have logins for my clients which is nice so I don't have to manually send them reports or pull a call for them if they have a question about something. I can't see us ever using anything else to track phone calls.

Pros

The design is beautiful and everything makes sense. I like that even my office manager is able to use it without asking any questions (and that says a lot!). All the features are there - dynamic numbers, multiple users and client logins with different permission levels, robust reporting, etc. And they allow you to use true 800-numbers unlike a lot of the other call tracking systems out there.

Cons

can't think of any right now.

Review Source

VR

Verified Reviewer  
Co-Founder  
Marketing and Advertising  
Used the software for: Less than 6 months

### "From CallRail To PhoneWagon..."

September 12, 2018

5.0

As an agency, call tracking is a critical component for our campaigns and as such, we subscribed to CallRail. Now CallRail is a good platform, however, it was super complex. It was difficult navigating within one account and that much more when as an agency you manage 20-30 accounts. CallRails pricing was also a deciding factor and a major reason why we decided to try out PhoneWagon. We signed up for an account and wow what a difference! Much easier to use and much more aggresive pricing. And don't think that because the price is awesome that PhoneWagon skimps on the service...They service is just as good!!

Pros

The simplicity of the navigation and dashboard makes using the platform very easy. The ability to toggle between client accounts with a simple drop down is huge.

Cons

I wonder if there is a global view of all companies on 1 dashboard. This allows you to see all of the accounts at a high-level and then maybe have the ability to drill down into the account. Maybe it's already and I missed it.

Review Source

MP

Mark P.  
CEO  
Marketing and Advertising  
Used the software for: 1-2 years

### "Phone Wagon is Awesome."

April 27, 2020

5.0

I know the \[SENSITIVE CONTENT HIDDEN\]. He is a great guy. And he really has made this software incredible.

Pros

I just love how quickly they are to help/get back to you. I haven't had any issues with them at all.

Cons

None, and I'm being dead serious. Not once have I had a problem, which is odd for a SAAS business.

Review Source

VR

Verified Reviewer  
Director, Indirect Tax  
Financial Services  
Used the software for: Less than 6 months

### "Great Trial Experience"

March 30, 2018

5.0

Am looking for a way to track and analyze marketing calls without spending too much.

Pros

Extremely easy to set up. I was using my free trial within 15 minutes of deciding to try it out. I liked the reporting options.

Cons

There was not anything that I disliked in my trial use. I only used for about 10 days before cancelling my trial. I plan to use a few others before I decide which one to use.

Review Source

VR

Verified Reviewer  
Web Room Manager  
Building Materials  
Used the software for: Less than 6 months

### "phone wagon is a must for tele sales!"

March 6, 2018

4.0

increased sales!!

Pros

Some of the great features is local numbers , automatic text responses, Google Adwords integration. Tracking on successful phone campaigns cuts down on lost time. .

Cons

What I like least is that people are now getting leery of the local number . We are getting more no answers and hang ups .

Review Source

Mary C.  
Partner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "PhoneWagon Setup"

September 18, 2018

5.0

We have had a really good onboarding experience with PhoneWagon.

Pros

We love the capabilities and the people are great to work with. We did setup with the customer representative and she was wonderful. Very patient and took her time to make sure we understood everything.

Cons

We don't have any negative feedback at this time.

Review Source

Cindy S.  
Marketing  
  
Used the software for: Less than 6 months

### "Mind blown. Excellent product and stellar service."

March 12, 2018

5.0

Pros

First time set up was simple. They provide easy instructions with video. Being able to track calls at an affordable price point is just what we needed. The customer service team is very responsive and helpful. They seem to really care about their customers.

Review Source

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