CloudSpace Technologies

Hosted Predictive Dialer

4.5 / 5 5 reviews

Who Uses This Software?

Call Centers, Contact Centers, Sales Team


Average Ratings

5 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $69.99/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • CloudSpace Technologies
  • www.callcenterhosting.in/
  • Founded 2004
  • India

About Hosted Predictive Dialer

Call Center Hosting's (CCH) hosted predictive dialer ensures that you are not going to miss a single lead that could be promising to your business. It maximizes the agents' productivity because it doesn't connect the agents with the busy signals, voicemails, or invalid numbers. For a customer base that is spread across different countries, it's algorithm takes care of the demography and time zone of every individual customer so that you only connect to the right people, at the right time.


Hosted Predictive Dialer Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Call Monitoring
  • Call Recording
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Campaign Specific Caller ID
  • Contact Management
  • FCC Compliance
  • FTC Compliance
  • Lead Capture
  • Lead Management

Hosted Predictive Dialer Reviews Recently Reviewed!


It is a good dialer for the money.

Feb 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It has alot of features that help make the process easy. Customer support is available through email and phone and they are helpful.

Cons: The self help articles are not the best. Putting lists in and out are easy just managing the different lists isn't as easy as other dialers.

Capterra-loader

Great product for small companies

Jan 17, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Hosted Dialer is easy to use if you need to send out a phone marketing campaign quickly. You can upload a list, record a message and hit send immediately. The message then gets distributed to all the callers on the call list.

Cons: There are many times when I will send out a phone campaign, someone will call me back and say there was no recording; as if the message was just blank. That can get frustrating at times because I know I recorded a message, tested the message through my personal phone and then when I have an expectation that the message will get to my users, sometimes it doesn't.

Dialer reveiw

Oct 05, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: This dialer was really easy to set up for my agents and took me no time to get my agents ready to place calls. I barely had to do any training with them because this dialer is so straight forward! Getting started was a breeze and my sales rep is always able to answer my questions in a timely manner. I've already been seeing results since we started using this dialer. Good stuff!

Cons: I haven't encountered any negatives with this dialer

Overall: I give this dialer top recommendation! I have already referred a couple prospects to this solution and will continue to refer others in the future. Two thumbs up!

Nice Dialer

Oct 05, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: I used to use a dialer that was called a ViciDialer, and it was really confusing, Vioteck has a dialer that is really easy to use, they have training videos that explain things really well, the sales dept is great and friendly, they always answer when I call.

They have a small town feel but a robust dialer that not only dials, it emails, leaves voice mails, does three way calls, you name it.

Cons: I honestly cant think of anything to put here.

Overall: I have already recommended Vioteck to 3 other companies that I work with and will continue to do so, this thing is exactly what I was looking for.

Thanks

Marketing made easy using Hosted Dialer!

Oct 25, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: One thing that i love about this tool is that it is very easy to use, so very easy to understand! Great customer service too!

Cons: So far, for the few months that I have been with Hosted Dialer, I have not encountered any issues with them.

Overall: I would recommend Hosted Dialer to anyone! I am very pleased with how it works for me and I want others to benefit from this great tool as well.