CloudSpace Technologies

Hosted Predictive Dialer

5 / 5 3 reviews

Who Uses This Software?

Call Centers, Contact Centers, Sales Team


Average Ratings

3 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • CloudSpace Technologies
  • www.callcenterhosting.in/
  • Founded 2004
  • India

About Hosted Predictive Dialer

A predictive dialer ensures that you are not going to miss a single lead that could be promising to your business. It uses a complicated algorithm to deduce meaningful results from a bulk of customer data. For a customer base that is spread across different countries, these deductions take care of the demography and time zone of every individual customer. The automatic outbound calls are made by the dialer at an appropriate time that makes the customers more likely to take the call.


Hosted Predictive Dialer Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

Hosted Predictive Dialer Reviews

Marketing made easy using Hosted Dialer!

Oct 25, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: One thing that i love about this tool is that it is very easy to use, so very easy to understand! Great customer service too!

Cons: So far, for the few months that I have been with Hosted Dialer, I have not encountered any issues with them.

Overall: I would recommend Hosted Dialer to anyone! I am very pleased with how it works for me and I want others to benefit from this great tool as well.

Dialer reveiw

Oct 05, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: This dialer was really easy to set up for my agents and took me no time to get my agents ready to place calls. I barely had to do any training with them because this dialer is so straight forward! Getting started was a breeze and my sales rep is always able to answer my questions in a timely manner. I've already been seeing results since we started using this dialer. Good stuff!

Cons: I haven't encountered any negatives with this dialer

Overall: I give this dialer top recommendation! I have already referred a couple prospects to this solution and will continue to refer others in the future. Two thumbs up!

Nice Dialer

Oct 05, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: I used to use a dialer that was called a ViciDialer, and it was really confusing, Vioteck has a dialer that is really easy to use, they have training videos that explain things really well, the sales dept is great and friendly, they always answer when I call.
They have a small town feel but a robust dialer that not only dials, it emails, leaves voice mails, does three way calls, you name it.

Cons: I honestly cant think of anything to put here.

Overall: I have already recommended Vioteck to 3 other companies that I work with and will continue to do so, this thing is exactly what I was looking for.
Thanks