OpenTable

OpenTable for Restaurants

4.5 / 5 8 reviews


Average Ratings

8 Reviews
  • 4.5 / 5
    Overall
  • 4.3 / 5
    Ease of Use
  • 4.1 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • OpenTable
  • restaurant.opentable.com/
  • Founded 1998
  • United States

About OpenTable for Restaurants

Online reservation and guest management software for restaurants. Our mission is to help every restaurant grow and thrive. We've got nearly two decades of experience working with restaurants of all kinds to extend their reach, serve their guests, fine-tune their operations, and act on the insights that only our community can deliver. It's not enough to simply offer online booking and floor management. Only OpenTable puts your restaurant in the pocket of 22M active diners.


OpenTable for Restaurants Features

  • Food Costing
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Payroll Management
  • Point of Sale (POS)
  • Reservations Management
  • Sales Tracking
  • Table Management
  • Wait List Management
  • Waitstaff Management

OpenTable for Restaurants Reviews Recently Reviewed!

Reservations

Nov 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and had lots of options that I did not think of. A lot of restaurants were listed in my area.

Cons: The website is a little bit out of date so that could updated. Their rewards program can also be updated too.

Really Intuitive Product

Aug 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: It's a really great program on the backened and user facing. Wouldn't be able to do my job without it!

Pros: There's great attention paid to detail in the functionality. For everything you wish to do it seems like it has been anticipated and it has been made easy for you to do it.

Cons: There are times when it's doing what it is set up to do and yet still creates problems by not recognizing things like overbooking. It would be nice if there were settings available to automatically prevent this from happening.

Review

Aug 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that it is multi-functional and easy to use. It is easy to figure out and offers many recreational uses.

Cons: The program will sometimes glitch and go offline. It makes it difficult to use and access. It is not always easy to make changes to your sheets.

It really is the best option for online reservations for restaurants.

Aug 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy of operation and customer support. Shelly Broussard has been amazing to work with and one of the main reasons we have stayed loyal to OT.

Cons: Pricing can be a negative but OpenTable has a bunch of different options. They have worked with us over the years to make it work within our budget.

An excellent platform

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Opentable makes dining easier and offers excellent rewards, as well as providing a large network of diners who for the most part leave poignant reviews that help when deciding a dining experience.

Cons: I think the platform is well executed so there aren't really any negatives that come to mind. It is disappointing that all restaurants who take reservations don't partake in Opentable, simply because it would make the diners job easier and they could accrue more points, but so it goes.