OpenTable

OpenTable for Restaurants


4.5 / 5
22 reviews


Average Ratings

22 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • OpenTable
  • restaurant.opentable.com/
  • Founded 1998
  • United States

About OpenTable for Restaurants

Online reservation and guest management software for restaurants. Our mission is to help every restaurant grow and thrive. We've got nearly two decades of experience working with restaurants of all kinds to extend their reach, serve their guests, fine-tune their operations, and act on the insights that only our community can deliver. It's not enough to simply offer online booking and floor management. Only OpenTable puts your restaurant in the pocket of 22M active diners.


OpenTable for Restaurants Features

  • Billing & Invoicing
  • Built-in Accounting
  • Employee Management
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Point of Sale (POS)
  • Reporting/Analytics
  • Reservations Management
  • Table Management
  • Wait List Management

OpenTable for Restaurants Reviews Recently Reviewed!


Open Table/ Dirty Table

Dec 09, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of access of this app is too good for words. If everyone is sufficiently trained, and staff members are on their A game, this is app is quite helpful and useful. It allows all members of staff to update the POS system in order to communicate quickly what status a table is at. It is also helpful with assigning tables to certain parties and deciding upon wait times. For the Hostess, this system is great all all hosts should learn this program at some point in their career. I would only say that it is harder to expect a server to stay on top of updating the system for the hosts throughout their steps of service.

Cons: While the overall application is easy to use and very informative, it does tend to send some mixed signals between servers and hosts if not used properly. The app shows table layout on the screen that allows the user to see which tables have guests, which tables are empty but need to be bussed, and which tables are ready for new guests to be seated. The problem here is that unless a server has time between taking care of her other guests to run to a POS station to inform a hostess that a table is dirty and then find time 5-10 minutes later to see if her buster has cleaned the table and then update the table through the system, clean tables are forgotten and wait times are lengthened due to miscommunications. The structure itself is easy to use, however it seems to add

Total game changer in the restaurant space

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Most of the time people just don't have time to pick up the phone during the day at work and make the call to the restaurant. OpenTable completely eliminates the need to call and potentially be on hold for 5+ minutes just to cancel or change a reservation. The UI is excellent and even "digital dinosaurs" can use the app or website easily. I love that there is a points system instead of just being a place to reserve tables. Also, love that it tells you how many times a restaurant has been booked that day; it's interesting to gauge the business of the restaurant. The review system is great and I consider it credible/verified. Amazing app and website!

Cons: I seriously can't think of any. I do love the points system but sometimes wish that you'd receive more points for going to certain restaurants.

Really Intuitive Product

Aug 17, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: It's a really great program on the backened and user facing. Wouldn't be able to do my job without it!

Pros: There's great attention paid to detail in the functionality. For everything you wish to do it seems like it has been anticipated and it has been made easy for you to do it.

Cons: There are times when it's doing what it is set up to do and yet still creates problems by not recognizing things like overbooking. It would be nice if there were settings available to automatically prevent this from happening.

Great app. Easy to use. Full of useful restaurant reviews.

Sep 19, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The app is easy to use and very user-friendly. I find the restaurant reviews very helpful. It's extremely easy to make a reservation.

Cons: From a business owner's perspective, the pricing is a little hight. There are other apps out there that are starting to compete w/ open table that have lower pricing models.

It really is the best option for online reservations for restaurants.

Aug 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy of operation and customer support. Shelly Broussard has been amazing to work with and one of the main reasons we have stayed loyal to OT.

Cons: Pricing can be a negative but OpenTable has a bunch of different options. They have worked with us over the years to make it work within our budget.

Review

Aug 17, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that it is multi-functional and easy to use. It is easy to figure out and offers many recreational uses.

Cons: The program will sometimes glitch and go offline. It makes it difficult to use and access. It is not always easy to make changes to your sheets.

Easier then pen and paper

Jan 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: Solid app overall

Pros: All in one, floor plan, server sections, wait list, reservations. Keeps it organized, using on iPad at host stand gives a nice 1st impression

Cons: Recommend a bluetooth keyboard for busy nights. Not as easy as it could be for adding names to wait. Need option to skip phone number on wait list

An excellent platform

Aug 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Opentable makes dining easier and offers excellent rewards, as well as providing a large network of diners who for the most part leave poignant reviews that help when deciding a dining experience.

Cons: I think the platform is well executed so there aren't really any negatives that come to mind. It is disappointing that all restaurants who take reservations don't partake in Opentable, simply because it would make the diners job easier and they could accrue more points, but so it goes.

Most popular, easy to use, not many cons

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, popular with Guests, staff, etc. Mobile app, can track business from your phone away from restaurant

Cons: Few small issues, there should be more access to settings from app, controlling reservations, floor plans, etc

Reservations made easy

May 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: not only the reservations and easy to make and it has all the features, they have now introduced a rewards program with every reservation you make you get points which can be claimed for gift cards, how sweet is that?

Pros: Love the app easy to use and send you reminders minutes before your reservations, so your unlikely to miss it .

Cons: Love it all, i do wish that they would add more restaurants and lounges to their choices, couldn't find two places i was looking for

Good for restaurant business

Feb 06, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use for both employees and customers. You can cancel\book\add notes to reservations all on the same screen.

Industry standard but, very expensive

Feb 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Very easy to use software Opens you up to a network of users Easy to manage reservations and guests with good reporting

Cons: Very expensive, they charge you per person Does not let you reply back to reviews Not very receptive to changes

Love it!

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love using the app. Makes it very easy for me to set up reservations at different restuarants when I'm in a hurry and on the go

Cons: Not every restaurant uses OpenTable (it's not their fault) but that would be the only con that I have seen so far

A downgrade not an upgrade

May 12, 2018
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: Not user friendly for FOH staff Icons/Tags are too small, not enough options No color coding No realtime report printing No way to see guest notes on the reservation sheet Note pop up shift notes Too many extra steps

Pros: Ipad use Ability to see on iPhones Access from multiple devices Server cover count tracking Demo capability

Cons: Features used for fine dining restaurants like guest notes, specific color coding options and multiple sheets for the same shift are gone. Printable sheets for large party set up etc. are no longer available. More steps to do the same action as the previous system.

Open Table has saved my life when it comes to booking important dinners or business lunches

Jul 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The UI is awesome and easy to use even for people who aren't great with technology. All you have to do is search in the area that you are looking to book a reservation or if you already know the restaurant you want to go to, just search for the name. Then it gives you time options and emails you a confirmation as a reminder. Most restaurants in the Bay Area use OpenTable.

Cons: I don't see many cons with this app as it hasn't failed me yet. I would highly recommend you to give it a try if you haven't already.

Love It!

May 22, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: So greeat for customers to check in ahead of time and watch their wait time. I love when restuarants have this.

Cons: It would be great to see this expand into other industries. not sure how many cons I have, i really do love the product.

Great Product

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have used OpenTable to book multiple reservations and it has been fantastic. It is super easy to use.

Cons: I have yet to have a con regarding this product. It is a great service and i have no complaints at all.

California Pizza Kitchen

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This product made the job a lot easier. Having people go through the app and reserve the seating made the front desk much smoother.

Cons: I wish that it would be a little less glitchy? Software updates were a small problem but overall it was a great system when I worked there.

OpenTable Makes Reservations Easier Than Ever

Nov 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: - You can search restaurants for open reservations if you are having trouble deciding on where to eat - The app shows you the open times for reservations and it is reserved at the click of a button

Cons: - Some restaurants still called me in order to follow up and confirm the reservation, and this seemed to defeat the purpose a bit.

Awesome Tool

May 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's a very reliable tool that I've helped implement for a family member. Everything works as is and is good. Has a streamlined display and easy for reservations.

Cons: There a many steps to get what you need and lots to click through. The software does look a little old, it could use a refresh.

Reservations

Nov 15, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and had lots of options that I did not think of. A lot of restaurants were listed in my area.

Cons: The website is a little bit out of date so that could updated. Their rewards program can also be updated too.

OpenTable worked for us

Nov 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Fairly easy to use, like the rewards options

Cons: Slight issues but no huge problems, wish there were more restaurant options