OpenTable

OpenTable for Restaurants

4 / 5 10 reviews


Average Ratings

10 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • OpenTable
  • restaurant.opentable.com/
  • Founded 1998
  • United States

About OpenTable for Restaurants

Online reservation and guest management software for restaurants. Our mission is to help every restaurant grow and thrive. We've got nearly two decades of experience working with restaurants of all kinds to extend their reach, serve their guests, fine-tune their operations, and act on the insights that only our community can deliver. It's not enough to simply offer online booking and floor management. Only OpenTable puts your restaurant in the pocket of 22M active diners.


OpenTable for Restaurants Features

  • Food Costing
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Payroll Management
  • Point of Sale (POS)
  • Reservations Management
  • Sales Tracking
  • Table Management
  • Wait List Management
  • Waitstaff Management

OpenTable for Restaurants Reviews Recently Reviewed!


A downgrade not an upgrade

May 12, 2018
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: Not user friendly for FOH staff Icons/Tags are too small, not enough options No color coding No realtime report printing No way to see guest notes on the reservation sheet Note pop up shift notes Too many extra steps

Pros: Ipad use Ability to see on iPhones Access from multiple devices Server cover count tracking Demo capability

Cons: Features used for fine dining restaurants like guest notes, specific color coding options and multiple sheets for the same shift are gone. Printable sheets for large party set up etc. are no longer available. More steps to do the same action as the previous system.

Industry standard but, very expensive

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Very easy to use software Opens you up to a network of users Easy to manage reservations and guests with good reporting

Cons: Very expensive, they charge you per person Does not let you reply back to reviews Not very receptive to changes

Good for restaurant business

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use for both employees and customers. You can cancel\book\add notes to reservations all on the same screen.

Easier then pen and paper

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: Solid app overall

Pros: All in one, floor plan, server sections, wait list, reservations. Keeps it organized, using on iPad at host stand gives a nice 1st impression

Cons: Recommend a bluetooth keyboard for busy nights. Not as easy as it could be for adding names to wait. Need option to skip phone number on wait list

Open Table/ Dirty Table

Dec 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of access of this app is too good for words. If everyone is sufficiently trained, and staff members are on their A game, this is app is quite helpful and useful. It allows all members of staff to update the POS system in order to communicate quickly what status a table is at. It is also helpful with assigning tables to certain parties and deciding upon wait times. For the Hostess, this system is great all all hosts should learn this program at some point in their career. I would only say that it is harder to expect a server to stay on top of updating the system for the hosts throughout their steps of service.

Cons: While the overall application is easy to use and very informative, it does tend to send some mixed signals between servers and hosts if not used properly. The app shows table layout on the screen that allows the user to see which tables have guests, which tables are empty but need to be bussed, and which tables are ready for new guests to be seated. The problem here is that unless a server has time between taking care of her other guests to run to a POS station to inform a hostess that a table is dirty and then find time 5-10 minutes later to see if her buster has cleaned the table and then update the table through the system, clean tables are forgotten and wait times are lengthened due to miscommunications. The structure itself is easy to use, however it seems to add

Reservations

Nov 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and had lots of options that I did not think of. A lot of restaurants were listed in my area.

Cons: The website is a little bit out of date so that could updated. Their rewards program can also be updated too.

Really Intuitive Product

Aug 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: It's a really great program on the backened and user facing. Wouldn't be able to do my job without it!

Pros: There's great attention paid to detail in the functionality. For everything you wish to do it seems like it has been anticipated and it has been made easy for you to do it.

Cons: There are times when it's doing what it is set up to do and yet still creates problems by not recognizing things like overbooking. It would be nice if there were settings available to automatically prevent this from happening.

Review

Aug 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that it is multi-functional and easy to use. It is easy to figure out and offers many recreational uses.

Cons: The program will sometimes glitch and go offline. It makes it difficult to use and access. It is not always easy to make changes to your sheets.

It really is the best option for online reservations for restaurants.

Aug 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy of operation and customer support. Shelly Broussard has been amazing to work with and one of the main reasons we have stayed loyal to OT.

Cons: Pricing can be a negative but OpenTable has a bunch of different options. They have worked with us over the years to make it work within our budget.

An excellent platform

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Opentable makes dining easier and offers excellent rewards, as well as providing a large network of diners who for the most part leave poignant reviews that help when deciding a dining experience.

Cons: I think the platform is well executed so there aren't really any negatives that come to mind. It is disappointing that all restaurants who take reservations don't partake in Opentable, simply because it would make the diners job easier and they could accrue more points, but so it goes.