Who Uses This Software?
Wizu is designed for anyone that wants a better way to gather information from their customers and employees.
Average Ratings
1 Review-
Overall
-
Ease of Use
-
Customer Service
Product Details
-
Starting Price$70.00/month
-
Free TrialYes
-
DeploymentCloud, SaaS, Web
-
TrainingDocumentation
Webinars
Live Online
-
SupportOnline
Business Hours
Vendor Details
- Wizu
- wizu.com
- Founded 2012
- United Kingdom
About Wizu
Wizu is an AI powered chatbot for conversational surveys designed to increase response rates, improve customer experience and gain more actionable insight. Wizu can analyse responses in real time allowing you to route surveys by sentiment or word groups to create a truly personalized and engaging conversational survey.
Wizu Features
- Action Management
- Analytics
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Collection
- Sentiment Analysis
- Survey Management
- Text Analysis
- Trend Analysis
Best survey software I have ever used - such a unique idea that works great!
Dec 14, 2017
Mary L.
Marketing Manager
Design, 1-10 employees
Used the software for: Less than 6 months
Reviewer Source
Source: Capterra
Ease of Use
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not
Likely Extremely
Likely
NotLikely Extremely
Likely
Pros: It is so much more interesting than a normal survey and we have had much better completion rates and some great feedback from our customers. I like how you can customise the bot and once I understood how everything worked it is really easy to set up lots of different bots and surveys. The AI stuff is great and the level of routing and personalisation you can do is great.
Cons: It look a little bit of time to understand how to build the survey just because there are lots of different features and functionality. The support team were really helpful though and once I knew what I was doing you can start to create some really interesting conversational surveys.
Overall: We have got significantly improved completion rates from our surveys and the quality of the feedback has also improved massively. We have also had feedback from our customers that they actually enjoyed the survey experience!