--- title: "Stayntouch PMS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Stayntouch PMS Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/157696/StayNTouch-Rover-PMS/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # Stayntouch PMS Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Stayntouch PMS ## What is Stayntouch PMS? Stayntouch provides a cloud-native, guest-centric, and fully mobile hotel property management system (PMS) and over 1100+ integrations, enabling hotels to raise service levels, drive revenues, reduce costs, and ultimately captivate their guests. Backed by a team of professionals with deep roots in the hospitality industry, Stayntouch is a trusted partner to many forward-thinking hotels and resorts, including the TWA Hotel, First Hotels, Conscious Hotels, Margaritaville, Valenc ## What is Stayntouch PMS used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Top alternative Featured Overall rating Based on 85 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 0% Starting price $550 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Stayntouch PMS?[Manage this product listing](https://www.g2.com/products/stayntouch-cloud-pms/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Stayntouch PMS 4.6 (85) VS. [4.6 (60)](https://www.capterra.com/p/145487/Mews-Commander/reviews/) Starting Price $550 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (85) Ease Of Use 4.7 (405) Value For Money 4.5 (68) Value For Money 4.5 (363) Customer Service 4.6 (80) Customer Service 4.4 (398) ## Stayntouch PMS alternatives [4.0 (80)](https://www.capterra.com/p/2443/RDPWin/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [4.3 (350)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (57)](https://www.capterra.com/p/2421/Easy-InnKeeping/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/157696/StayNTouch-Rover-PMS/alternatives/) ## FAQs about Stayntouch PMS Overview ### What problems does Stayntouch PMS solve? Stayntouch PMS solves slow staff onboarding, clunky front-desk workflows, and disconnected hotel systems by giving teams an intuitive, cloud-based platform with strong integrations, mobile access, and fast support. Front desk agents, housekeeping, guest services, and hotel managers benefit most through quicker check-ins, fewer training delays, remote access, and smoother guest experiences. Answer based on 74 reviews Overview ### Which roles and teams benefit most from Stayntouch PMS? Stayntouch PMS is most used by hotel general managers, property managers, and front office teams that need efficient daily operations and guest-service workflows. Owners and directors use it to oversee occupancy, revenue, and multi-property performance, while front desk managers rely on it for check-in, room management, and staff coordination. Answer based on 85 reviews Overview ### What company size and specific industries is Stayntouch PMS built for? Stayntouch PMS is designed for mid-scale to upper-upscale hotels, including luxury boutique hotels, across North America, the Caribbean, and Europe. It is built for hospitality businesses that need property management software suited to hotel operations in these market segments. Features and Usability ### What are the key features of Stayntouch PMS? Stayntouch PMS offers core front-desk and reservation tools like booking management, guest check-in/check-out, and room and group reservations. Differentiating features include mobile and self-service check-in, housekeeping management, reporting and analytics, and API-based third-party integrations. Reviewers also frequently note its web-based access, intuitive interface, and customer support. Answer based on 48 reviews Overview ### Does it have the features hotels usually need? Stayntouch PMS covers core hotel operations well and stays easy for new staff to learn, while some feature gaps remain. Front office teams value the familiar layout, online check-in tools, and regular product updates, but some properties still want added modules, fewer clicks, faster feature delivery, and more specialized booking options. Answer based on 18 reviews Getting Started and Support ### How easy is it to onboard and train a team on Stayntouch PMS? Stayntouch PMS is generally quick to onboard, with in-person training, live online sessions, webinars, and documentation available. Reviewers say front desk, housekeeping, engineering, and accounting staff learn it quickly, including beginners. Property setup and rollout are usually smooth, while admins may need more time during property building, deployment, and integrations. Answer based on 34 reviews Getting Started and Support ### What customer support options does Stayntouch PMS offer, and how do users rate the experience? Stayntouch PMS offers phone support and a 24/7 live representative. Users often describe support as quick, helpful, and effective during implementation, training, and issue resolution, with many noting same-day fixes. Some reviewers report inconsistent follow-up, long waits, closed tickets without resolution, and a desire for broader language coverage. Answer based on 32 reviews Features and Usability ### How well does Stayntouch PMS handle reporting? Stayntouch PMS offers useful reporting for daily operations, but reporting depth and flexibility feel mixed. Front desk teams and managers often find basic reports easy to run and read, while finance and group users may want better filters, easier scheduling, simpler exports, and faster access to arrival, departure, and dashboard insights. Answer based on 28 reviews Features and Usability ### How good is it for room and group bookings? Stayntouch PMS handles standard room bookings well and helps staff learn group reservations quickly, but group workflows need refinement. Small hotels and boutique properties like the ease of making and updating reservations from anywhere, while larger group-focused teams mention slower processes, repetitive clicks, limited copying options, and some room-type restrictions. Answer based on 20 reviews ## Features AI summary Based on 2,081 Hospitality Property Management reviews Capterra reviewers highlight these as the features buyers value most when choosing hospitality property management software: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**58%**) Stayntouch PMS supports **Reservations Management** and **Online Booking**, helping properties manage guest bookings efficiently and capture direct reservations through digital channels. However, it does not include **Calendar Management**. Instead, it offers other important capabilities that reviewers also rate highly, such as **GDS/OTA Integration** (**50%**), **Front Desk Management** (**46%**), and **Rate Management** (**40%**). These features help hotels keep distribution channels connected, handle daily guest operations, and adjust pricing more effectively, providing teams with better control over occupancy, service, and revenue. Reservations Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Online Booking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform GDS/OTA Integration 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Front Desk Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Rate Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage Built-in Accounting 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accounting functionality within the system, not requiring integration with third-party tools Stayntouch PMS 27 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Availability Indicator: Indication whether a resource is available or protected from allocation - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Extended Stay: Long term accommodation for guests - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Management: Track and manage inventory levels to maintain proper supply - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Multi-Channel Sync: Ability to see leads received from various distribution channels in one place - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Rate Management: Track/optimize rates in relation to usage - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Single Property: One location - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 4.3 (85) 4.3 Based on 85 reviews ## Pricing Value for money 4.5 (68) Basic $550.00 Per Month Value for money 4.5 (68) 4.5 Based on 68 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (80) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (80) 4.6 Based on 80 reviews ## User reviews Overall rating 4.6 Based on 85 reviews Filter by rating 5(55) 4(24) 3(6) 2(0) 1(0) Mentioned topic Sorted by most recent AC Andreea C. Front of House Manager Hospitality ### "Easy to learn" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 January 14, 2023 I really like this PMS is so user - friendly and so easy to learn . I really like the design and how quick is the process for a check in Pros I very much like the design of the program . Cons I did not like the reports as they were limited and the contact methods for support are limited Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Matthew S. General Manager Hospitality ### "Stay intouch" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 15, 2021 system is very user friendly and has been an easy transition from our old PMS. Pros Set up process and training went very smoothly. System is very user friendly and is constantly adding new features. they listen to customer feedback and amend their offering based on that. Cons Being a new system, there is always features to be added. Group section can use some enhancements but, overall very happy with the product. Switched from [Maestro PMS](https://www.capterra.com/p/2437/Maestro-PMS/) Wanted an enhancement Alternatives considered [OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ES Emily S. Reservations Manager Hospitality ### "Stay N Touch" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 11, 2021 We use Stay N Touch daily for guest reservations at our Hotel. Pros Stay N Touch is very user friendly, intuitive. The Helpdesk is quick to respond to issues or problems, as well as suggestions for ways to improve the system. Cons Occasional difficulties outages and glitching while using the site. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC michael C. GM Hospital & Health Care ### "Ameswell Pre-Opening" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 24, 2021 Very pleased Pros We have been very impressed with SNT in our pre-opening stage. SNT has been very helpful in helping us design our systems to provide our guest experience. Cons We are in pre-opening. No cons to report Alternatives considered [Simphony POS](https://www.capterra.com/p/202814/Oracle-MICROS-Simphony/) Reasons for choosing Stayntouch PMS Recommendations from industry users Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DR Donnet R. Manager Hospitality ### "User Friendly PMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 1, 2021 Pros Stayntouch is a great user friendly software with limited training requirement. The software easily integrated with our booking engine and our payment processing company. Since the implementation of their system they have continued to improve their product with great innovation and product service to fit our business needs. Cons When we switch from our previous software to theirs, we missed the ease of assigning rooms on a grid which was a helpful feature when it comes to group bookings. They have since implemented it and continues to find ways to improve that feature. Reasons for choosing Stayntouch PMS The product was very user friendly and required about 50% of training time for new user Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. IC Ian C. Rooms Division Manager Hospitality ### "Effective and Intuitive hotel PMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 27, 2021 Pros The systems offers a straight-forward and intuitive user experience. I also appreciate that it can be accessed remotely Cons It could benefit from the addition of some functions. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JP John Paul W. General Manager Hospitality ### "the ease of use is fantastic" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 27, 2021 It is has been very good. the fact we can do all work remotely has proven very effective in the last year, but even before then, this was very handy. Pros I very much enjoy how easy it is to check in and check out guests. This has given our team the confidence to focus on the guests and not the computer. Cons It would be nice to have a bit better reporting capabilities. It is sometimes hard to drill down into reports. You can always get the info you need, but you have to occasionally sort through a lot of other info to get it. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. TN Tim N. Director of Operations Hospitality ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2021 Pros StayNTouch is very user friendly and easy to train new staff members during on boarding. The fact that the system is web-based make is easy for our operational departments to access from anywhere, whether it be from home to help out on site staff or throughout the building via mobile access turning the house for housekeeping. Fresh Desk has valuable training tools and quick support help Cons Opportunity for enhanced reporting, if there is a need for new features the voting feature is not the most user friendly. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. GR Georgios R. Hotel Manager Hospitality ### "Great PMS on the Cloud" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 26, 2021 Pros Easy to Use and it can be easily taught to new Hotel Staff from the Front Office team to the Head Housekeeper. It follows the same principles of a classic PMS but in a much nicer look and feel. Plenty of API Integrations to choose from and we love their customer support. Cons Financial Reports need a slight improvement. We hope that they will remove the limit of 92 days for a checked-in room. Due to Covid-19, we are selling many of our rooms for Long stay guests. Using the System on a mobile phone device is giving you limited information about inhouse guests and it is useful for Housekeeping purposes only Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. BM Bryna M. Hotel Manager Hospitality ### "StaynTouch" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 26, 2021 Pros This software has been very easy to use and implement. It is an easy program to train new colleagues on as well. It is a simple, straightforward system. StaynTouch has made multiple updates for inventory management making daily tasks a lot more efficient. They have implemented routine updates to make sure the software is running at its best. Cons While a simple system, there is no way to delete room types that are no longer used. There are limitations to reports that can be scheduled. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/157696/StayNTouch-Rover-PMS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.