StayNTouch Rover PMS

4.5 / 5 4 reviews

Who Uses This Software?

Hotels from the mid-scale to upper up-scale segments as well as luxury boutique hotels. Primary service areas are the North American region, Caribbean, Europe & Asia.


Average Ratings

4 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • StayNTouch
  • stayntouch.com/
  • Founded 2013
  • United States

About StayNTouch Rover PMS

75+ room mobile hotel PMS in North America, Western Europe, Scandinavia and the Caribbean. StayNTouch modern cloud-based solution offers guest and staff facing solutions to improve hotel operations at every touchpoint: Drive revenue with automated upsells | Streamline operations and communications | Housekeeping | Mobile Check-in/out and Lobby Self-Service | Integrates easily with best-of-breed solutions | Wonderfully designed & easy to use.


StayNTouch Rover PMS Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

StayNTouch Rover PMS Reviews Recently Reviewed!


This product is challenging the norm with what is needed verses what we are used to with other PMS's

Jan 02, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The system is simple and makes training new team members easy. No need to endless hours of "computer training" before taking someone new to the desk. With SNT you can hire for personality and trust that training the skills will be a breeze.

The product gives you what you need (front and back of house), with new features growing, It allows time during check-in and check-out for real moments with guests. Speedy and efficient can also mean genuine and memorable. You have to take your time and be present, there is no way to work faster than the system. It's refreshing to not be on autopilot.

You have to keep up-to-speed with technology and not let interfaces and needless restrictions sit around for a decade untouched. This system pushes you to stay current and flexible.

Cons: Some minor functionality and features are missing. The team is pushing the envelop to get us to rethink if they are necessary. Time will tell as we attempt alternatives. It's a game changer in many ways and you will appreciate it's approach.

Overall: I get to rethink about what a PMS needs to accomplish and what I really need as an administrator.
I get to hire amazing personalities without worry if they will "get" the PMS.
I know that when I have an challenge there is a great customer service department to lean on.

Extremely happy with the product ease of use, look & feel, features, and capabilities

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The system is web-based which makes accessibility extremely easy and convenient. The system is designed to work on tablets and is very easy to use. The system is dependable and fast.

Cons: It is a new system that needs additional development but the StayNTouch team have been adding new features and improvement on a monthly basis. StayNTouch is the future of property management systems

Easy tool to use but if it has problems, it takes a while to fix

Dec 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The interface is very user friendly. It doesn't take long to learn how to use everything, all you need is knowledge of what you are doing

Cons: The customer support can be improved. Sometimes the support takes very long and even forgets about your ticket, other times they close your ticket without either giving support or giving you the wrong help.

Overall: Ease of use.

This system was super easy to set up and customize for our property.

Dec 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Super easy to navigate. Which makes it easy to train new front desk agents on how to use the system. They support crew are really helpful with answering your questions.

Cons: Once guest bills are transferred to an AR account there it no real way to take it off to edit it. Also I wish we could search how many charges were made by different charge codes in order to track that as well. We would also like to be able to extend reservations by more than one week at a time.