# Page 2 | Stayntouch PMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Stayntouch PMS the right Hospitality Property Management solution for you? Explore 85 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157696/StayNTouch-Rover-PMS/reviews --- Stayntouch PMS 4.6 (85) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 29th, 2025 # Page 2 - Reviews of Stayntouch PMS ## Showing most helpful reviews Showing 26-50 of 85 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AF Andreas F. Hotel Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "User friendly" February 16, 2021 5.0 Is a perfect product to use that is easy for employees to learn. The pros outweigh the cons and the support team always answers quickly. Pros User friendly - Easy to understand the features and doesn’t take so much time to learn for new users. Good and educational colors on the different modules on dashboard. Good updates - Since we started using SNT Rover there have been good updates that have made the system better. We experience that they listen to their users and improves the product often. Online solutions - Good online solutions that make it easy for our guests to check in and out in a simple way. Cons Simple improvements - Lacks a function to be able to copy individual and group bookings. This feature would have saved a lot of time when you have many bookings in the same name or a large group, from example tour operators that often books many groups during the summer. - We are also missing the functionality of booking more the 4 persons per room on a group booking. Conference bookings - We lack functions to book conference rooms and food and beverage packages. Housekeeping - We often experience that room are missing from the task manager list. We have rooms sometimes that are not showing on the list even though it’s dirty for yesterday. Browsers: - Some features only work in certain browsers. This can be time consuming as you are not sure where the function works. Switched from [Picasso Digital](https://www.capterra.com/p/210400/Picasso/) Since we are part of a hotel chain, it is fantastic to have everything gathered in the same system. Review Source EC Emily C. Group Revenue Manager Hospitality Used the software for: 2+ years ### "Simple and Intuitive, excellent customer service " February 15, 2021 5.0 Integrations have been key for us, StayNTouch has helped us to achieve the goal of offering our guests a seamless and contactless check in, during stay and check out experience. It has transformed our front of house operations and allowed for increased flexibility in out teams. Pros StayNTouch is a simple and easy to use PMS system, it is very intuitive in regards to to how and where to complete actions and the layout is very user friendly. The reporting in the system is excellent and allows for data to be extracted into excel simply or integrated with other partners for business analytics. The implementation of the PMS was super easy and the team at StayNTouch provided great service throughout the training. In terms of customer service, the team are fantastic and queries are answered quickly, they are always willing to listen to feedback on improvements. Cons There could be further improvements made in terms of group functionality and reporting for groups but development has been completed and it stills works for us as it is, a few tweaks would be nice! Alternatives considered [Rezlynx](https://www.capterra.com/p/105192/Rezlynx/)[Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing Stayntouch PMS The guest journey, service levels, adaptability and integrations Review Source HN Hans N. Owner/Manager Hospitality Used the software for: 1-2 years ### "Could be amazing, but lacks polish" April 17, 2018 3.0 Pros Very easy to check in guest, check out, make reservations, as long as they are pretty standard reservations. Mobile, iPad app with card reader Potential for upsell Very pretty interface. One day, this could be the best PMS, but not yet. Cons Lacks a lot of polish. A ton of repetitive motion required to get things done (availability calendar is tedious to navigate, and rate manager is also repetitive, and adding charges manually is very bizarre). Inconsistent interfaces (I counted 4 different calendar APIs). Other PMS have drag and drop room calendars, but the room calendar here is barely usable, and pretty random. Development is not all in house. Development also seem toward bigger hotels, leaving the 'mobile' aspect of it seemingly forgotten. The Igenico device sold to us to read cards is effectively useless. Support is ticket only. The pretty interface also makes it slow. Would trade some of the graphics for just plain text. Also very expensive for smaller hotels, as we are significantly smaller than the 50 room minimum price. Premium price, but feels like beta software. Review Source PS Pernilla S. Front desk manager Hospitality Used the software for: 2+ years ### "Modern system with good development" February 10, 2021 5.0 We lost the communication with the system which temporalily did not work. It was quickly resolved by support Pros The system is easy to use by new users with good overview of the booking mode and available roomtypes and number of persons per day . Good that you also get statistic information on the dashboard ADR and rate of the day . Easy to get reports from the system Cons A little bit complicated with room rates in groups , must be created and attatched to a companycard before you can use it . Taking payment is not clear and can easily go wrong with many steps to click before payment is complete. Manuals are complicated written for new users is not easy to understand Switched from [OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) Modern system with opportunity to develop and meet guests in a modern technology . Review Source TL Therese L. Front desk manager Hospitality Used the software for: 2+ years ### "Overall happy " February 16, 2021 4.0 The main thing with StayNTouch is how easy it is to work with, we´re glad we switched. It feels like it´s constantly growing. Pros It´s so easy to learn and understand. Even if you never worked at a hotel before you can understand the software just by looking at it. It save me a lot of learning hours. Brilliant for day to day front desk work. Cons It´s a very young softwear with a few obvious add on´s missing. And it can be hard to get the right kind of help from the helpdesk when you need it. Review Source TC Tobias C. General Manager Hospitality Used the software for: 1-2 years ### "Great for our Boutique Hotel Company" February 5, 2021 5.0 I have worked with multiple PMS in my 20+ year career in hotels and this was the easiest to learn and to train to our new team members. With a great cost vs their competitors, it has been a pleasure to use. Pros The ease of use of this PMS is its best feature. After showing it to one of my sales managers for 30 minutes she was booking groups and entering rooming lists without a secondary question. I also like that it is cloud-based and updates automatically, so there is no downtime and it is always getting better. Cons I think if we were a bigger hotel with needs of more functionality, it may not work as well, but for our hotel and the size of hotels we are looking about adding to the portfolio, it is perfect. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) Reason for choosing Stayntouch PMS Pricepoint, ease of use, and integrations with our financial and POS systems Review Source AS Anette S. General Manager Hospitality Used the software for: 2+ years ### "Easy to use" February 9, 2021 5.0 Easy to learn, easy to use, you have what you need. And if there is something you want you can ask for it an they will try to fix it. Pros StayNTouch PMS is very easy to use. Easy to under stand for new employees Cons There is a feature "add-on" that does not work as expected. We have had that issue for a long time but seems like a problem that´s not easy to solve. Reason for choosing Stayntouch PMS As told before - head office decided. But I like StayNTouch a lot. Less time for learning new staff. Having more focus on guest instead of the systems :) Review Source BV Brittani V. Director of Development Hospitality Used the software for: 1-2 years ### "Great addition to our technology stack" February 4, 2021 4.0 Pros Training and support is excellent and responsive. There are many integrations that enable us to streamline our technology stack with our guest communication and event management software. Plenty of training videos for ease of user experience and learning curve. Cons There are certain features we'd like to be able to utilize and after submitting a feature request, most are common among other properties. For example, one is being able to delete room types even after they've been assigned to previous reservations. We have the need to change our types as the market has changed. We'd like to see one quick dashboard that shows what we did in revenue last month and what's on the books for this month. This is difficult to see without multiple reports and then us manipulating them. Review Source SB Silje B. Front Office Manager Hospitality Used the software for: 2+ years ### "Rover" February 10, 2021 4.0 Overall a very good product, with still a lot of potential to continue developing better features. Pros User friendly, easy to learn and use for beginners and normal daily use. Many successful integrations that have been implemented since the beginning. Cons That it was not fully developed and tested before integrating, lots of minor and major flaws, in-depth use was difficult at first. Reason for choosing Stayntouch PMS This was more user-friendly Switched from [OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) The management decided for us Review Source AN Amelia N. Director of Operations Hospitality Used the software for: 6-12 months ### "A good fit for a growing hotel business......" February 9, 2021 5.0 Pros The mobile and contact free check-in options. Even before COVID this option was one of the big ones we looked for in a new product. We also liked that there were multiple options for integrations with POS, SMS and other software for other areas of our business. Cons Although the reports section has some of the most reports that cover a range of ways to analyze our data, I would like to see more flexibility in being able to customize reports, especially changing or tweaking already made reports for our personal business needs. Alternatives considered [WebRezPro](https://www.capterra.com/p/113348/WebRezPro/) Review Source SS Sofia S. General Manager Hospitality Used the software for: 2+ years ### "Modern, simple and an easy-to-work system." February 10, 2021 4.0 Considering our previous system, this feels so easy to work with that we are very satisfied. Pros Easy to use and understand. That the system is modern and has a direct connection to other systems. Cons We do not have the ability to copy an existing reservation to a new one. Reason for choosing Stayntouch PMS Unfortunately I do not know, the change was made before I started as hotel manager. Switched from [OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) The hotel chain decided to change systems for all hotels. Review Source HN Helena N. General Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "A basic system" February 23, 2021 4.0 The system is under progress and becomes better and better every month Support teams in more languages than english would be preferred and not only online Pros Web-based program so you may work from anywhere Cons Missing many functions, sometimes very slow working system Switched from [Picasso Digital](https://www.capterra.com/p/210400/Picasso/) Mostly because it´s web-based, a bit lower at cost, and easier to make changes in the system at a lower level Review Source pP peter P. Managing Member / GM Hospitality Used the software for: 2+ years ### "PMS that was built for now" February 3, 2021 5.0 Pros Mobil focused Self-check-in and out. Built Cloud-first Cons It was younger so they keep adding integrations. They are doing at a fast clip so all my integrations are there :) Switched from [roommaster](https://www.capterra.com/p/13824/roomMaster/) Wanted a Mobil Centric Cloud-first product. I was looking for a product built on today's technology, not something that was trying to play catch up. Review Source TN Tim N. Director of Operations Hospitality Used the software for: 2+ years ### "Great Product" February 26, 2021 5.0 Pros StayNTouch is very user friendly and easy to train new staff members during on boarding. The fact that the system is web-based make is easy for our operational departments to access from anywhere, whether it be from home to help out on site staff or throughout the building via mobile access turning the house for housekeeping. Fresh Desk has valuable training tools and quick support help Cons Opportunity for enhanced reporting, if there is a need for new features the voting feature is not the most user friendly. Review Source JPW John Paul W. General Manager Hospitality Used the software for: 2+ years ### "the ease of use is fantastic" February 27, 2021 4.0 It is has been very good. the fact we can do all work remotely has proven very effective in the last year, but even before then, this was very handy. Pros I very much enjoy how easy it is to check in and check out guests. This has given our team the confidence to focus on the guests and not the computer. Cons It would be nice to have a bit better reporting capabilities. It is sometimes hard to drill down into reports. You can always get the info you need, but you have to occasionally sort through a lot of other info to get it. Review Source BM Bryna M. Hotel Manager Hospitality Used the software for: 2+ years ### "StaynTouch" February 26, 2021 5.0 Pros This software has been very easy to use and implement. It is an easy program to train new colleagues on as well. It is a simple, straightforward system. StaynTouch has made multiple updates for inventory management making daily tasks a lot more efficient. They have implemented routine updates to make sure the software is running at its best. Cons While a simple system, there is no way to delete room types that are no longer used. There are limitations to reports that can be scheduled. Review Source SM Stewart M. Group Director of Sales & Marketing Hospitality Used the software for: 1-2 years ### "Great system, great support " February 16, 2021 5.0 Great. Pros StayNTouch is a simple and easy to use PMS system, it is very intuitive in regards to to how and where to complete actions and the layout is very user friendly. The reporting in the system is excellent and allows for data to be extracted into excel simply or integrated with other partners for business analytics. The implementation of the PMS was super easy and the team at StayNTouch provided great service throughout the training. In terms of customer service, the team are fantastic and queries are answered quickly, they are always willing to listen to feedback on improvements. Cons It’s seamless and for me, no issues to report Review Source PB Paul B. General Manager Hospitality Used the software for: 1-2 years ### "StayNTouch PMS Excellent" February 18, 2021 5.0 Yes happy with it. Staff are gaining confidence all the time having moved from the more traditional systems. Pros Implementing StayNTouch into a brand new hotel was straightforward and ideal for the type of operation we wanted to deliver for staff and guests / clients convenience. It is a change from traditional PMS platforms but straightforward once it is in play. It runs successfully in our property. Cons Staff are hesitant as it is a new style of PMS and a bit lighter in content. Its a move from the traditional also Reason for choosing Stayntouch PMS Price, accessibility, ease of use, it covered our needs, previous hotel in the group was using the system. Review Source NS Nicholas S. General Manager Hospitality Used the software for: 1-2 years ### "Great Software" February 17, 2021 5.0 Pros This software is extreamly user friendly. The training and setup is really easy and the intregrations are great. I would reccommend this to anyone looking to switch. Cons I wish there was a maintenance modual that was better, but they have intregration software that does help with this. Switched from [SkyTouch Hotel OS](https://www.capterra.com/p/132368/SkyTouch-Hotel-OS/) We moved away from Choice Hotels and wanted a system that was more rubust with creating packages for our guests. Review Source MG Malin G. Hotel Manager Hospitality Used the software for: 2+ years ### "Userfriendley" February 9, 2021 4.0 My overall experience is good and I like it Pros Easy to use, understand and learn. I have a good overview from the start of my day on the dashboard. Cons The searching engine. I would like to have more opportunities to search on the dashboard without going to reports. Review Source JP Jenny P. Hotel Manager Hospitality Used the software for: 2+ years ### "Review" February 10, 2021 4.0 It´s overall a very good system. It´s easy to use and to understand what to do next. Pros What I like the most is that it´s very easy to learn the system, it´s all very modern and looks as simply as it is. Cons It´s very slow from time to time. Sometimes it could take a couple of minutes to do a easy check out, because the system goes slowly sometimes. Not always though. Reason for choosing Stayntouch PMS A good reputation from the market Review Source GT George T. General Manager Hospitality Used the software for: 2+ years ### "Love StayNTouch!" February 10, 2021 5.0 Pros The system is very user friendly. All functions are easy to navigate especially the reports section. Well done! Cons The editing process on the accounts receivable invoices can improve. This is minor feedback. Review Source HC Helen C. General Manager Restaurants Used the software for: 2+ years ### "StayNtouch" February 9, 2021 3.0 Easy to use . Clear view with the colours. Pros It´s easy to use and to learn. Perfect for daily use. Cons The system are slow when you make group reservations and when you want to make the namelist. Switched from [Opera 3](https://www.capterra.com/p/162632/Opera-3/) Central desicion Review Source ST Sophia T. Receptionschef Hospitality Used the software for: 2+ years ### "Very satisfied" February 10, 2021 5.0 It's easy for new employees to learn quickly. Pros Easy to learn and navigate. Nice design. Cons Develope the use for day package for conference. Reason for choosing Stayntouch PMS Over head office choose. Switched from [OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) Our hotel chain wanted to change. Review Source AJ Alyssa J. Office Manager Hospitality Used the software for: 6-12 months ### "User-Friendly PMS " February 25, 2021 4.0 Overall, I find StayNTouch to be extremely effective for our needs. I am able to create and change reservations regardless of where I am, which is incredibly beneficial for our small property. Pros The number one best thing about the StayNTouch software is how incredibly simplified and easy to use it is. Plus, it integrates well with the other systems and software we use at our property. Cons I do believe that a more robust option of reports would be beneficial, especially on the financial side. I also believe some updates could be made in regards to transferring line items between folios that are checked in and checked out. Currently we are only able to transfer between folios that are both checked in. Review Source Similar Products Featured