# Page 3 | Stayntouch PMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Stayntouch PMS the right Hospitality Property Management solution for you? Explore 85 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157696/StayNTouch-Rover-PMS/reviews --- Stayntouch PMS 4.6 (85) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 29th, 2025 # Page 3 - Reviews of Stayntouch PMS ## Showing most helpful reviews Showing 51-75 of 85 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KL Kevin L. Area Director of Revenue Hospitality Used the software for: 2+ years ### "Great overall user-friendly system!" February 25, 2021 5.0 Pros The web-based application provides a great user-friendly experience resulting in a shorter turnaround time for staff to learn the system. Also, the tech support response time and resolution are impressive. Cons Reliability was an issue at first, but understandable as systems and functionality integrate overtime. Ability to exports/edit mass rate plans. Review Source BL Bettina L. Rooms Manager Hospitality Used the software for: 1-2 years ### "Modern and constantly evolving program" February 16, 2021 4.0 Pros • Simple and intuitive user interface • All in one solution (mobile check in as well as self check in option) • Support answers quickly and professionally Cons • There are a some functions that are still missing but are continually developed on. This refers to non-essential things. • One issue is that you cannot create a master account for a company with several headquarters, necessitating a workaround and making statistics with rate codes Review Source NW Nathaniel W. Vice President of Revenue Management Hospitality Used the software for: 1-2 years ### "The Delaney Hotel Review" February 3, 2021 5.0 It has been fantastic. \[SENSITIVE CONTENT HIDDEN\] needs a huge shoutout and/or raise, as he is always the man to fix things for us. Pros We love the ease of use, and the ability to easily train all departments of our staff is excellent. Between the front desk, housekeeping, engineering, and accounting, I have not had any complaints or any major issues with training. Cons Sometimes the system can run slowly, and it seems like lately there has been a longer loading period. Reason for choosing Stayntouch PMS Pricing and functionality. Review Source SB Susanne B. VD Hospitality Used the software for: 1-2 years ### "Review Stayn Touch" February 17, 2021 4.0 Good overview and easy to find what you are looking for even for the non user Pros Easy to use, good overview, easy for customers to pre checkin Cons The Connection to our bookkeeping system is not working as it should Switched from [OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) It was all hotels connected to First chain that made the switch Review Source KG Karen G. Guest Services Manager Hospitality Used the software for: Less than 6 months ### "Very user friendly system" February 3, 2021 4.0 Pros It's a very user friendly system for all the basic functionality with many layers to dig deeper in to the details. Being web-based makes accessibility a breeze. The ability to make reservations or pull reports while away from the property is incredibly valuable. The system can work on tablet and is very easy to use, great for the housekeeping team, or a roaming Guest Services Associate. Cons There are some simple functions missing, one would be a "Wait list" but there is a robust feature request platform where you can post a request - which is it great! - we get lots of updates. Switched from [roommaster](https://www.capterra.com/p/13824/roomMaster/) Enhanced Reporting, functionality, cloud based, self check-in platform, work on tablet, interfaces with a wide variety of partners. Review Source SV Sandra V. Manager Hospitality Used the software for: 2+ years ### "User-friendly" February 11, 2021 5.0 Pros \- Very easy to use and clear layout - Quick for new team members to learn - Great availabilty to the system support team and constant improvments made to the system Cons The system is a bit slow from time to time, so this is something that could be improved Review Source ES Emily S. Reservations Manager Hospitality Used the software for: 1-2 years ### "Stay N Touch" April 11, 2021 5.0 We use Stay N Touch daily for guest reservations at our Hotel. Pros Stay N Touch is very user friendly, intuitive. The Helpdesk is quick to respond to issues or problems, as well as suggestions for ways to improve the system. Cons Occasional difficulties outages and glitching while using the site. Review Source TH Tomas H. Front Desk Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Esy to use but still missing features" February 10, 2021 3.0 Pros It´s easy to use in te reception, esay to acces from home Cons Still some bugs that needs to fixed More features to be added, for example an easier way to make series of bookings for the same guest/company The system is VERY slow Review Source MA Michaela A. Guest Relations Hospitality Used the software for: 2+ years ### "Simple" February 23, 2021 4.0 It is a good program that you can access from wherever you are. Pros The easy access and colorful/color coordinated aesthetics. Cons Scheduled reports and reports could be a little easier as there are many variables that can be confusing. Review Source JB Jose B. Asst. General Manager Hospitality Used the software for: 2+ years ### "Great!" February 11, 2021 5.0 Training and understanding have been easier. User friendly interface helps improve efficiency. Pros Software is very user friendly, makes training a breeze. Cons There are features that can be added to improve. Review Source IC Ian C. Rooms Division Manager Hospitality Used the software for: 2+ years ### "Effective and Intuitive hotel PMS" February 27, 2021 5.0 Pros The systems offers a straight-forward and intuitive user experience. I also appreciate that it can be accessed remotely Cons It could benefit from the addition of some functions. Review Source LS Linus S. General Manager Hospitality Used the software for: 1-2 years ### "Two years review" February 10, 2021 4.0 Pros Very user friendly. Easy to educate new team members. Cons That you have to use the mouse for everything Switched from [OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) Decision from HQ Review Source DA David A. General Manager Hospitality Used the software for: 6-12 months ### "So good I installed in 3 other hotels! " February 3, 2021 5.0 The implementation team was professional and patient with the hotel team! We loved at my current hotel and I recommended Rover for my 3 sister properties and they all signed up! Pros The SNT Rover system is intuitive and easy to learn in a fast paced hotel environment. Cons Occasional issues with the Reservation system syncing room types, but the help desk is great at resolving quickly. Review Source HS Hanna S. General Manager Hospitality Used the software for: 2+ years ### "StayNTouch Cloud PMS review" February 10, 2021 3.0 Pros \- Easy to learn - Easy to use - Availability Cons \- Bugs - Missing good reports - Better functionality for groups Review Source HB Hugo B. Management Assistant Hospitality Used the software for: Less than 6 months ### "Easy to use !" February 9, 2021 5.0 The migration from our old PMS to the new one was good. We had everything setted up in one day at the hotel. We had a formation delivered before so we could see how does it work and not simply discover it. And the using it is great and really simple for the team. Pros What I like the most is the fact that it is really easy to use, the team and I were a little "afraid" about chnaging our system after several years, but SNT arrived and it was really practical, easy to navigate and find informations. And better, it is more intuitive. Cons For now, nothing... One of the best I have ever used. Review Source TL TEDDY L. GENERAL MANAGER Hospitality Used the software for: 6-12 months ### "Good Value Software " February 8, 2021 5.0 Pros \- User friendly interface - Mainly efficient for what it is dedicated for - Easy access (online) and responsive - Mostly customizable Cons \- Group module, we need more - Room Diary is not as good as expected Review Source AG Assaf G. Senior Corporate Director of Revenue Management Used the software for: 1-2 years ### "Extremely happy with the product ease of use, look & feel, features, and capabilities" December 21, 2017 5.0 Pros The system is web-based which makes accessibility extremely easy and convenient. The system is designed to work on tablets and is very easy to use. The system is dependable and fast. Cons It is a new system that needs additional development but the StayNTouch team have been adding new features and improvement on a monthly basis. StayNTouch is the future of property management systems Review Source VR Verified Reviewer VP Revenue Management Used the software for: 6-12 months ### "Has the ability to be world class." July 26, 2018 4.0 Pros The system is very easy and clear to use. It is a good system in data collection and allows us to carry out all our tasks efficiently. Cons The system needs to be continually developed and more features should be added. This will then be in a good position to compete against other bog providers. Review Source CF Caroline F. Manager Hospitality Used the software for: Less than 6 months ### "StayNtouch Feedback " February 5, 2021 5.0 Intuitive, simple software, the reports tab is very complete and offers many statistical possibilities. pleasant to browse intuitive Pros the dashboard is colorful, intuitive, just click on the relevant buttons and we will immediately get to the information you are looking for. it is easy to use, and very visual, pleasant to browse Cons it is not possible to view the customer's name on the credit card that is registered in the reservation Reason for choosing Stayntouch PMS for its intuitiveness for its ability to handle debtors, at the same time as the front, back office and housekeeping. Simplified invoicing compatible with our future CRM Review Source AL Amanda L. General Manager Used the software for: 6-12 months ### "This system was super easy to set up and customize for our property. " December 19, 2017 4.0 Pros Super easy to navigate. Which makes it easy to train new front desk agents on how to use the system. They support crew are really helpful with answering your questions. Cons Once guest bills are transferred to an AR account there it no real way to take it off to edit it. Also I wish we could search how many charges were made by different charge codes in order to track that as well. We would also like to be able to extend reservations by more than one week at a time. Review Source mC michael C. GM Hospital & Health Care Used the software for: 1-2 years ### "Ameswell Pre-Opening" March 24, 2021 5.0 Very pleased Pros We have been very impressed with SNT in our pre-opening stage. SNT has been very helpful in helping us design our systems to provide our guest experience. Cons We are in pre-opening. No cons to report Alternatives considered [Simphony POS](https://www.capterra.com/p/202814/Oracle-MICROS-Simphony/) Reason for choosing Stayntouch PMS Recommendations from industry users Review Source KE Kalea E. Assistant General Manager Hospitality Used the software for: Less than 6 months ### "PMS Rover is an easy system to use and learn. Very user friendly!" July 17, 2018 5.0 This product has the best customer support and integration team that I have been able to work with. While it is not a system that I have used in other hotels previously, it was easy to learn, and relatively simple to work out any issues. Pros The support that we have received during our integration process has been amazing. customer support in particular has been so helpful. During his on site visit during our opening, customer support showed our entire team how to use the system properly, and has continued to assist our team with any needed trouble shooting. We could not have hoped for anyone better to assist us. Cons It would be significantly more helpful if you were able to pull up arrivals and or departures that were for a specific date without having to run a report. Review Source GG Guillaume G. Deputy Director Hospitality Used the software for: 6-12 months ### "Easy to use " February 4, 2021 4.0 Pros there is an easy information access from Dashboard Cons Most of the reports come in CSV and need to be transformed Review Source GL GUIDI L. Adjointe de direction Hospitality Used the software for: 6-12 months ### "GOOD" February 12, 2021 5.0 GOOD Pros Logiciel facile d'utilisation et plutôt instinctif Cons Les cartes de crédit virtuelles ne s'enregistrent pas. Review Source nM nadege M. Managing Director Hospitality Used the software for: Less than 6 months ### "simple & intuitive PMS solution" February 9, 2021 5.0 Pros It has been very easy to implement in the hotel with the teams . They could use it in the day for the most daily task . The layout is userfriendly. The responsiveness of the support team Cons We sometimes needs more flexibility on the billing process Review Source Similar Products Featured