--- title: "Stayntouch PMS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Stayntouch PMS Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/157696/StayNTouch-Rover-PMS/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Stayntouch PMS Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Stayntouch PMS ## What is Stayntouch PMS? Stayntouch provides a cloud-native, guest-centric, and fully mobile hotel property management system (PMS) and over 1100+ integrations, enabling hotels to raise service levels, drive revenues, reduce costs, and ultimately captivate their guests. Backed by a team of professionals with deep roots in the hospitality industry, Stayntouch is a trusted partner to many forward-thinking hotels and resorts, including the TWA Hotel, First Hotels, Conscious Hotels, Margaritaville, Valenc ## What is Stayntouch PMS used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Top alternative Featured Overall rating Based on 85 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 0% Starting price $550 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Stayntouch PMS?[Manage this product listing](https://www.g2.com/products/stayntouch-cloud-pms/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Stayntouch PMS 4.6 (85) VS. [4.8 (432)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting Price $550 Per Month Starting Price $30 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (85) Ease Of Use 4.6 (237) Value For Money 4.5 (68) Value For Money 4.6 (213) Customer Service 4.6 (80) Customer Service 4.8 (232) ## Stayntouch PMS alternatives [4.6 (60)](https://www.capterra.com/p/145487/Mews-Commander/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) [4.1 (237)](https://www.capterra.com/p/144307/Little-Hotelier/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144307/Little-Hotelier/) [View all alternatives](https://www.capterra.com/p/157696/StayNTouch-Rover-PMS/alternatives/) ## FAQs about Stayntouch PMS Overview ### Which roles and teams benefit most from Stayntouch PMS? Stayntouch PMS is most used by general managers, hotel managers, and owners who oversee property operations, occupancy, and guest service. Front office, reservations, and rooms teams manage check-ins, room assignments, bookings, and guest requests. Operations and revenue leaders monitor daily performance, coordinate departments, and support pricing and inventory decisions. Answer based on 85 reviews Overview ### What company size and specific industries is Stayntouch PMS built for? Stayntouch PMS is designed for mid-scale to upper-upscale hotels and luxury boutique hotels. It fits hospitality businesses operating in North America, the Caribbean, and Europe, making it a good match for hotel groups serving these lodging segments. Features and Usability ### What are the key features of Stayntouch PMS? Stayntouch PMS includes core reservations, task management, accounting, and inventory management features. Reviewers most often discuss its front desk tools for room and group bookings, guest check-in and check-out, and mobile self-service check-in. It also offers housekeeping management, reporting, API integrations, and multi-property access. Answer based on 48 reviews Overview ### What features does Stayntouch PMS offer hotels? Stayntouch PMS delivers an easy-to-learn set of hotel operations features and receives regular product updates. Front-office and housekeeping teams value the familiar navigation, guest self-service options, and customization. Some properties still need missing functions, such as waitlists, specific add-on behavior, sales and catering, or deeper group tools, and feature requests may take time. Answer based on 18 reviews Getting Started and Support ### How easy is it to onboard and train a team on Stayntouch PMS? Stayntouch PMS is generally easy to onboard, with reviewers reporting that front-desk staff, housekeeping, engineering, accounting, and new hotel employees learn its clear interface quickly. Training is available in person, through live online sessions, webinars, and documentation. Administrators handling setup, property configuration, and integrations may need more detailed rollout training. Answer based on 34 reviews Getting Started and Support ### What customer support options does Stayntouch PMS offer, and how do users rate the experience? Stayntouch PMS offers phone support and 24/7 live representative assistance. Users often describe the support team as helpful, professional, and quick to respond, with many issues resolved promptly. However, some users report delayed or forgotten tickets, premature ticket closures, and a desire for support in more languages. Answer based on 32 reviews Features and Usability ### How well does Stayntouch PMS handle hotel reporting? Stayntouch PMS provides accessible operational and financial reports, with many hotel teams finding standard reports clear and easy to run. However, reporting flexibility can feel limited for custom filters, group analysis, scheduled outputs, exports, and quick dashboard views. Properties often need extra sorting or connected analytics tools for deeper insights. Answer based on 28 reviews Features and Usability ### How well does Stayntouch PMS handle room and group bookings? Stayntouch PMS supports everyday room reservations and group bookings with an interface that new front-office teams learn quickly. Small properties value remote reservation changes and room-type visibility. Group workflows can require extra steps, especially for rate setup, room assignments, copying reservations, large rooming lists, and repeated or long-stay bookings. Answer based on 20 reviews Features and Usability ### Is Stayntouch PMS easy for hotel staff to use? Stayntouch PMS offers a modern, intuitive interface that helps hotel staff learn daily tasks quickly across front desk and housekeeping. Teams value tablet-friendly workflows, clear layouts, and focused screens that avoid information overload. Desktop users may find scrolling clunky, while some calendar, payment, and group-booking actions require more clicks or feel less consistent. Answer based on 17 reviews ## Features AI summary Based on 2,081 Hospitality Property Management reviews Capterra reviewers highlight these as the features buyers value most when choosing hospitality property management software: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**58%**) Stayntouch PMS supports **Reservations Management** and **Online Booking**, helping properties manage guest bookings efficiently and capture direct reservations through digital channels. However, it does not include **Calendar Management**. Instead, it offers other important capabilities that reviewers also rate highly, such as **GDS/OTA Integration** (**50%**), **Front Desk Management** (**46%**), and **Rate Management** (**40%**). These features help hotels keep distribution channels connected, handle daily guest operations, and adjust pricing more effectively, providing teams with better control over occupancy, service, and revenue. Reservations Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Online Booking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform GDS/OTA Integration 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Front Desk Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Rate Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage Built-in Accounting 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accounting functionality within the system, not requiring integration with third-party tools Stayntouch PMS 27 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Indication whether a resource is available or protected from allocation Create, update, and manage bookings, itineraries, and reservations Accounting functionality within the system, not requiring integration with third-party tools Manage various distribution channels, build relations with channel partners, and track their performance Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Long term accommodation for guests Check guests in and out, issue key cards, schedule wake up calls, or other requests Global distribution system used by online travel agencies to track availability and manage reservations Capture guest experience at a granular level and utilize data to deliver tailored services Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Track and manage inventory levels to maintain proper supply Manage, maintain and track the performance of assets and equipment Ability to see leads received from various distribution channels in one place More than one location Book meetings and appointments through a website or digital platform Track/optimize rates in relation to usage View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Monitor sales and make necessary adjustment in order to increase demand and revenue One location Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Get Advice We can help you find the software with the features you need. Features 4.3 (85) 4.3 Based on 85 reviews ## Pricing Value for money 4.5 (68) Basic $550.00 Per Month Value for money 4.5 (68) 4.5 Based on 68 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (80) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (80) 4.6 Based on 80 reviews ## User reviews Overall rating 4.6 Based on 85 reviews Filter by rating Counts reflect reviews available in this feed. 5(55) 4(24) 3(6) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful VR Verified Reviewer Lifestyle Ambassador Used the software for: Less than 1 year ### "This product is challenging the norm with what is needed verses what we are used to with other PMS's" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 3, 2018 I get to rethink about what a PMS needs to accomplish and what I really need as an administrator. I get to hire amazing personalities without worry if they will "get" the PMS. I know that when I have an challenge there is a great customer service department to lean on. Pros The system is simple and makes training new team members easy. No need to endless hours of "computer training" before taking someone new to the desk. With SNT you can hire for personality and trust that training the skills will be a breeze. The product gives you what you need (front and back of house), with new features growing, It allows time during check-in and check-out for real moments with guests. Speedy and efficient can also mean genuine and memorable. You have to take your time and be present, there is no way to work faster than the system. It's refreshing to not be on autopilot. You have to keep up-to-speed with technology and not let interfaces and needless restrictions sit around for a decade untouched. This system pushes you to stay current and flexible. Cons Some minor functionality and features are missing. The team is pushing the envelop to get us to rethink if they are necessary. Time will tell as we attempt alternatives. It's a game changer in many ways and you will appreciate it's approach. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NP Nick P. General Manager Used the software for: 3-5 years ### "Hotel Software for the 21st Century" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 3, 2021 We have overall had a great experience with StayNTouch. Implementation was straightforward and they have a lot of API's developed for outside integrations. And StayNTouch deserves a lot of credit for continually improving their product and we have seen a huge improvement in their customer and technical support. Pros StayNTouch is incredibly intuitive and easy to learn for our operations team. It's user interface is well thought out and doesn't overwhelm front desk or housekeepering users with too much information. It is also flush with useful built in features, from guest self check-in, housekeeping tracking and easy add-on and upgrade offers. It has helped drive extra revenue at our property. Cons The in-program reporting leaves quite a bit to be desired and not all reports are able to be exported. We are able to run a much larger suite of reports from our other platforms that plug into StayNTouch (and SNT's data) than we are out of StayNTouch itself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Mette H. Front Office Manager Used the software for: 3-5 years ### "Very user friendly PMS" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 12, 2021 I am generally really happy with the system and the collaboration with the StayNTouch employees. I like that wishes for development and functions are taken care of. Pros I like that it is simple and easy to train new employees in the system, even without them having previous experience in the industry. If you have a good network connection, very few outcomes are experienced in contrast to other systems. The support is efficient and easily accessible Cons For certain features one has to use many clicks. Could be effective with multiple shortcuts. One has to pull reports for overview insights, but these are very simple and clear. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EW Elizabeth W. Owner Used the software for: 1-3 years ### "Easy to use and customize whether you are big or small" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 5, 2021 Overall, this has been a great solution for our little Inn. We have some unique challenges based on our size and the fact that we don't have more than 1 room in each of our room types; but StayNTouch offers functionality to handle those challenges. StayNTouch is always working to make improvements. I rarely have to contact customer support and when I have to they have been very responsive. Pros This system is very easy to rollout, it is very intuitive to use, easy to customize based on your property's needs, and has minimal startup fees which are all very important to business; especially small business. It is cloud based so there are no servers to maintain, and that also allows for consistent updates to the product that are seamless. These updates keep the system current or ahead of the curve based on what travelers are looking for in their hotel experience on a consistent basis vs. every couple year updates that require a lot of planning and training. It also integrates with many different third party solutions based on the different services your property offers. Cons It is designed for tablet use, so some functionality is a little clunky when using a desktop (scrolling in particular); but we primarily use on tablet . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP John P. Vice President of Revenue Used the software for: 3-5 years ### "Great Fit for Our Hotels" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 22, 2021 Pros The system is very easy to learn our team likes the modern, simple user interface. Setup and deployment is very efficient. We have the software running on iPADs at the front desk which helps elevate the guest experience. We are able to get a digital signature at check-in and also use the upsell functionality to show images of our premium room types. Another benefit has been the ability to easily integrate with our other systems, i.e POS, CRS, Digital Key, CRM, Guest Engagement system etc. Cons During our transition there were some minor functions that we were accustomed to in our old system but have since been able to work through. Group configuration takes a few extra steps but is manageable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DR Donnet R. Manager Used the software for: 3-5 years ### "User Friendly PMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 2, 2021 Pros Stayntouch is a great user friendly software with limited training requirement. The software easily integrated with our booking engine and our payment processing company. Since the implementation of their system they have continued to improve their product with great innovation and product service to fit our business needs. Cons When we switch from our previous software to theirs, we missed the ease of assigning rooms on a grid which was a helpful feature when it comes to group bookings. They have since implemented it and continues to find ways to improve that feature. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Front of House Manager Used the software for: 3-5 years ### "Easy to learn" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 January 18, 2023 I really like this PMS is so user - friendly and so easy to learn . I really like the design and how quick is the process for a check in Pros I very much like the design of the program . Cons I did not like the reports as they were limited and the contact methods for support are limited Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TC Tassia C. Maitre de Maison (Hotel Manager) Used the software for: 3-5 years ### "Easy to use - Great support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 8, 2021 Really great system. Pros StayNTouch Rover PMS is extremely easy to use and adapt. Configuration can be done in house easily and you do not have to pay every time to have a support for small changes in the system. Support is great, usually you will have the issue solved on the same day if you answer their questions as fast as they do. Also extremely easy for self-check-in and out making it simpler for our guests to go through the process without hassle. Cons Some reports could be more flexible on filters in order to gather the needed information as well as history of guests, since many book trough OTAs over and over, we could have an easy way of merging to same history if we see it is the same guest. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jeanie M. Operations Manager Used the software for: 1-3 years ### "User Friendly and Great Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 22, 2021 One of the highlights of using StaynTouch has been the ability for our guests to complete a pre-check-in process which allows us to screen their needs and also cuts down on contact at the front desk. StaynTouch also allows us to easily monitor our financials and manage costs. Pros We began using StaynTouch as we opened our boutique hotel and have since rolled it out to our other two properties. The initial setup was made simple by expert training staff who have remained accessible. Having a designated contact makes it simple to fulfill all of our needs. We also enjoy the ability to specify the homepage to a user's needs, as well as the expansive reporting options and integrations. Cons Some aspects of the software are limited. Workarounds are always available, which is a plus, but it would be great if all of our needs could be met without the team getting together first to find a solution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer General Manager Used the software for: 1-3 years ### "Stay intouch" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 19, 2021 system is very user friendly and has been an easy transition from our old PMS. Pros Set up process and training went very smoothly. System is very user friendly and is constantly adding new features. they listen to customer feedback and amend their offering based on that. Cons Being a new system, there is always features to be added. Group section can use some enhancements but, overall very happy with the product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/157696/StayNTouch-Rover-PMS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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