# Social Spiral Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Social Spiral Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more. Source: https://www.capterra.com/p/157714/Social-Spiral --- # Social Spiral Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 24, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Social Spiral ## What is Social Spiral? Social Spiral focuses 100% of their attention on Service and Retail businesses. The result is Loyalty software that is both easy to use and very effective. Social Spiral works on any mobile device and uses texting (everyone knows how to text). Your loyalty program can be up and running in minutes. ## What is Social Spiral used for? [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$9.99 Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Social Spiral?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.socialspiral.com/&name=Social Spiral) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Social Spiral 5.0 (10) VS. [4.8 (476)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting Price CA$9.99 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (10) Ease Of Use 4.9 (476) Value For Money 4.9 (10) Value For Money 4.8 (421) Customer Service 4.9 (10) Customer Service 4.7 (411) ## Social Spiral alternatives Highest Rated [4.9 (3,515)](https://www.capterra.com/p/186209/Guusto/reviews/) Starting price $4.80 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.9 (250)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (1,470)](https://www.capterra.com/p/170673/SumUp-Air/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/10002488/Owner/reviews/) Starting price $499.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/157714/Social-Spiral/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Gift Card Management Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Loyalty Program Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Member Portal Online gateway through which members can access/update personal information Membership Management Database of members to track personal information of individuals and families Social Spiral 8 features Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Online gateway through which members can access/update personal information Database of members to track personal information of individuals and families Log and store the source of contacts/leads Strategize and implement rewards for returning customers, employees and other members Features 4.9 (10) 4.9 Based on 10 reviews ## Pricing Value for money 4.9 (10) Free Trial Free Version Basic CA$9.99 Per Month Value for money 4.9 (10) 4.9 Based on 10 reviews ## Support, customer service and training options Customer Service 4.9 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (10) 4.9 Based on 10 reviews ## User reviews Overall rating 5.0 Based on 10 reviews Filter by rating 5(10) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AL Amanda L. Co-owner Retail ### "Loyalty Reward Program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 22, 2020 Great product, great service and still has so many more features that we need to use!! Pros We mostly use the loyalty reward program and SMS messaging to reach our customers. We originally used a card based system which the customers had to carry with them to keep track of the number of items purchased so going paperless for our customers was a huge benefit! We are also able to text our customers to let them know about special events and sales!! Cons We did have some issues with sending texts when we first started as not all users would receive them but that glitch seems to be fixed! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NJ Nicole J. Pharmacist/ owner Hospital & Health Care ### "Social Spiral is an easy, user friendly program. The team is very approachable and knowledgable. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2017 The benefits are customer loyalty and branding of our store. Pros We have only been using Social Spiral for less than a month so I'm not totally familiar with all it's applications. We did convert from another loyalty program and that process was taken care of by the team at Social Spiral. They were great to work with and the transition was very easy. So far, the program itself is easy to use. We and our customers love that there is no loyalty card to carry. We can search customers by name or phone number. Implementing its use into every transaction at the till is quite seamless. Another pro is that we have all the same features for half the cost of our previous program. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Sherah K. Marketing Retail ### "Great loyalty program!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 20, 2017 We switched over to them and have been satisfied with both the service we received and the product. I've been impressed with what they have developed and think the price is fair, considering we were paying much more with our previous program. The transition was fairly painless and Logan has been great at following up with us to make sure all is well. There are a few features that we would like, mainly email integration, that they don't currently offer unfortunately. But overall, a good product and great company to deal with! Pros The flexibility using keywords and text to our phone number functionality for customers Cons The lack of email integration and that promotions can't be linked to a specific customer and show up in their account. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WN Wade N. ### "Excellent Product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 2, 2017 Social Spiral has been a great asset for my business! It's very easy to use and my customers love collecting the rewards! Glad to support another locally owned business as well!! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KD Kayla D. Agronomist/Reseptionist Farming ### "The Social Spiral Experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 23, 2017 The customer service I recieve from Social Spiral is phenomenal! It makes reaching out to my customers so much easier! Pros \-Easy to engage with customers -Easy to use once you get the hang of it -Love how customers are able to simply click a link to respond Cons \-Wish the number was linked to my cell so People could actually text back to it or call me directly -Once someone accidently presses "opt out" it is hard to get them back on the contact list Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SP Susan P. ### "Social Spiral Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 24, 2017 We've had an easy time since day 1 of switching to Social Spiral. The customer service is A+ they are always willing to help you out, no matter how silly the question. The program is relatively easy to get going and they seem to make changes on a regular basis to improve it. We've found that it allows us to track our customers as well as interact with them via text messages. It's mass texts allows you to reach your entire customer base (that you've signed up to the program) with one text. It makes it so easy to offer a spur of the moment promotion or promote a big sale you may be having. I would recommend Social Spiral for all businesses. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 26, 2017 Thanks for the positive feedback Susan! We're happy to hear you're enjoying the platform and it has been a pleasure working with your team! -Logan BP Bev P. Owner Food & Beverages ### "Switching to Social Spiral was a breeze. I would highly recommend them to any business!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2017 Spiral has been very easy for my staff to use and our customers love the rewards program. We switched to Social Spiral from Vicinity and it was easy. We had a customer base of over 5000 members and Social Spiral took care of moving all the data over. In a few hours we were up and running. Customers love that they are able to earn rewards points for purchases without having to carry a card. Logan has been amazing and the whole Social Spiral team has been very open to feedback. They have even made changes we suggested on features we liked in the Vicinity program. I have no regrets switching to Social Spiral and would highly recommend them to any business looking to incorporate a rewards program. Pros Social Spiral is simple to use for both my customers and my staff. There were no hardware requirements and I was able to have it up and running on my computer in minutes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 23, 2017 Thanks for the great review Bev! It's been a pleasure working with you and your team. We constantly strive to offer the best customer service available. - Logan AA Alfonso A. ### "Great Value" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 21, 2017 Best value for our investment. User friendly and practical. We have used it for over 6 months and are very please Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 21, 2017 Hey Alfonso, Thank you for the review. It has been a pleasure to work with you. It is great to hear our customers tell us that it is user friendly and practical! - Logan JB Jim B. Managing Partner / President Restaurants ### "Social Spiral Loyalty program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 19, 2017 During our first meeting it was apparent to me that the software being developed in our back yard was as good, or better than what we were currently utilizing. I was also taken by the professionalism of the representative and his team towards a mindset of continual improvement to the software. What continues to impress me is the level of customer service in this company is tremendous. We have just started to scratch the service in terms of utilizing the full functionality of Social Spiral to help us build traffic and loyalty. I expect this will become a permanent fixture in our marketing plans. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 19, 2017 Thanks Jim. It has been a pleasure to work with you and your team. We pride ourselves on our customer support and listening to our customers for features. MP Mark P. Owner Environmental Services ### "Great For Loyalty and Getting more Reviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2017 We have been using Social Spiral for a while now and it works great for us. Customers can join easily just by texting in "join" to our number. We can send our customers a review link right to their text with the click of a button and then they can leave us a Google review, Facebook review or just fill out a satisfaction survey. We are even going to use it for gift cards soon.! Pros \- easy for us and our customers. - it doesn't cost an arm and a leg. - it seems like there are new features every couple of weeks. Cons \- none. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 17, 2017 Mark, We appreciate you taking the time to leave a review. Our team works hard to ensure that each and every customer has a great experience. - Chris [View all Reviews](https://www.capterra.com/p/157714/Social-Spiral/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)