# Social Spiral Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Social Spiral the right Customer Loyalty solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157714/Social-Spiral/reviews --- Social Spiral 5 (10) [View alternatives](https://www.capterra.com/p/157714/Social-Spiral/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of Social Spiral Ease of use 4.8 Customer Service 4.9 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AL Amanda L. Co-owner Retail Used the software for: 1-2 years ### "Loyalty Reward Program" September 22, 2020 5.0 Great product, great service and still has so many more features that we need to use!! Pros We mostly use the loyalty reward program and SMS messaging to reach our customers. We originally used a card based system which the customers had to carry with them to keep track of the number of items purchased so going paperless for our customers was a huge benefit! We are also able to text our customers to let them know about special events and sales!! Cons We did have some issues with sending texts when we first started as not all users would receive them but that glitch seems to be fixed! Review Source JB Jim B. Managing Partner / President Restaurants Used the software for: 6-12 months ### "Social Spiral Loyalty program" January 19, 2017 5.0 During our first meeting it was apparent to me that the software being developed in our back yard was as good, or better than what we were currently utilizing. I was also taken by the professionalism of the representative and his team towards a mindset of continual improvement to the software. What continues to impress me is the level of customer service in this company is tremendous. We have just started to scratch the service in terms of utilizing the full functionality of Social Spiral to help us build traffic and loyalty. I expect this will become a permanent fixture in our marketing plans. Review Source Response from Social Spiral Technologies January 19, 2017 Thanks Jim. It has been a pleasure to work with you and your team. We pride ourselves on our customer support and listening to our customers for features. MP Mark P. Owner Environmental Services Used the software for: 6-12 months ### "Great For Loyalty and Getting more Reviews" January 12, 2017 5.0 We have been using Social Spiral for a while now and it works great for us. Customers can join easily just by texting in "join" to our number. We can send our customers a review link right to their text with the click of a button and then they can leave us a Google review, Facebook review or just fill out a satisfaction survey. We are even going to use it for gift cards soon.! Pros \- easy for us and our customers. - it doesn't cost an arm and a leg. - it seems like there are new features every couple of weeks. Cons \- none. Review Source Response from Social Spiral Technologies January 17, 2017 Mark, We appreciate you taking the time to leave a review. Our team works hard to ensure that each and every customer has a great experience. - Chris BP Bev P. Owner Food & Beverages Used the software for: Less than 6 months ### "Switching to Social Spiral was a breeze. I would highly recommend them to any business!" January 23, 2017 5.0 Spiral has been very easy for my staff to use and our customers love the rewards program. We switched to Social Spiral from Vicinity and it was easy. We had a customer base of over 5000 members and Social Spiral took care of moving all the data over. In a few hours we were up and running. Customers love that they are able to earn rewards points for purchases without having to carry a card. Logan has been amazing and the whole Social Spiral team has been very open to feedback. They have even made changes we suggested on features we liked in the Vicinity program. I have no regrets switching to Social Spiral and would highly recommend them to any business looking to incorporate a rewards program. Pros Social Spiral is simple to use for both my customers and my staff. There were no hardware requirements and I was able to have it up and running on my computer in minutes. Review Source Response from Social Spiral Technologies January 23, 2017 Thanks for the great review Bev! It's been a pleasure working with you and your team. We constantly strive to offer the best customer service available. - Logan NJ Nicole J. Pharmacist/ owner Hospital & Health Care Used the software for: Less than 6 months ### "Social Spiral is an easy, user friendly program. The team is very approachable and knowledgable. " May 27, 2017 5.0 The benefits are customer loyalty and branding of our store. Pros We have only been using Social Spiral for less than a month so I'm not totally familiar with all it's applications. We did convert from another loyalty program and that process was taken care of by the team at Social Spiral. They were great to work with and the transition was very easy. So far, the program itself is easy to use. We and our customers love that there is no loyalty card to carry. We can search customers by name or phone number. Implementing its use into every transaction at the till is quite seamless. Another pro is that we have all the same features for half the cost of our previous program. Review Source SP Susan P. Used the software for: ### "Social Spiral Experience" January 24, 2017 5.0 We've had an easy time since day 1 of switching to Social Spiral. The customer service is A+ they are always willing to help you out, no matter how silly the question. The program is relatively easy to get going and they seem to make changes on a regular basis to improve it. We've found that it allows us to track our customers as well as interact with them via text messages. It's mass texts allows you to reach your entire customer base (that you've signed up to the program) with one text. It makes it so easy to offer a spur of the moment promotion or promote a big sale you may be having. I would recommend Social Spiral for all businesses. Review Source Response from Social Spiral Technologies January 26, 2017 Thanks for the positive feedback Susan! We're happy to hear you're enjoying the platform and it has been a pleasure working with your team! -Logan KD Kayla D. Agronomist/Reseptionist Farming Used the software for: 6-12 months ### "The Social Spiral Experience " February 23, 2017 5.0 The customer service I recieve from Social Spiral is phenomenal! It makes reaching out to my customers so much easier! Pros \-Easy to engage with customers -Easy to use once you get the hang of it -Love how customers are able to simply click a link to respond Cons \-Wish the number was linked to my cell so People could actually text back to it or call me directly -Once someone accidently presses "opt out" it is hard to get them back on the contact list Review Source AA Alfonso A. Used the software for: ### "Great Value" January 21, 2017 5.0 Best value for our investment. User friendly and practical. We have used it for over 6 months and are very please Review Source Response from Social Spiral Technologies January 21, 2017 Hey Alfonso, Thank you for the review. It has been a pleasure to work with you. It is great to hear our customers tell us that it is user friendly and practical! - Logan WN Wade N. Used the software for: ### "Excellent Product!" March 2, 2017 5.0 Social Spiral has been a great asset for my business! It's very easy to use and my customers love collecting the rewards! Glad to support another locally owned business as well!! Review Source SK Sherah K. Marketing Retail Used the software for: Less than 6 months ### "Great loyalty program!" March 20, 2017 5.0 We switched over to them and have been satisfied with both the service we received and the product. I've been impressed with what they have developed and think the price is fair, considering we were paying much more with our previous program. The transition was fairly painless and Logan has been great at following up with us to make sure all is well. There are a few features that we would like, mainly email integration, that they don't currently offer unfortunately. But overall, a good product and great company to deal with! Pros The flexibility using keywords and text to our phone number functionality for customers Cons The lack of email integration and that promotions can't be linked to a specific customer and show up in their account. Review Source Similar Products Featured