Who Uses This Software?

End users - small-medium size businesses, families and individuals, professionals, entrepreneurs, RVers, boaters, expats. Mail centers - shipping stores, workspace operators, companies, colleges


Average Ratings

38 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.99/month/user
  • Pricing Details
    $9.99 is the price paid by digital mailbox end user
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • iPostal1
  • ipostal1.com/
  • Founded 2007
  • United States

About iPostal1

iPostal1 provides a digital mailbox technology platform to shipping stores and mail centers that enables mail recipients to manage their postal mail and packages from anywhere with an app or online. For mail centers, technology excels at fast digital mail insertion, robust features, comprehensive mail history and activity reporting. End users get a real street mailing address for business or personal use with ability to forward, open & scan, shred or discard mail items.


iPostal1 Features

  • Barcode Scanning
  • CASS Certified
  • Duplicate Management
  • Graphical Mail Piece Designer
  • Intelligent Mail Support
  • Job Management
  • Package Tracking
  • PAVE Certified Presorting
  • Signature Capture

iPostal1 Reviews Recently Reviewed!


The site provides the basic needs for this type of service with opportunities for improvement.

May 17, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the concept of checking everything that I have in one place, looking at the image and sender information together helps a lot. The overall experience is good.

The list view is nice and having the ability to dispose of or schedule pickups are great.

It is simple and to the point without to much clutter.

Cons: 1. In a fast pace life, speed and efficiency matter. I log in using my computer a lot and the fact that I cannot press enter after typing in my login information to submit the information is continually anything.

2. Perhaps this falls more on the service provider (in my case Postal Connections on Balboa Ave.) than on the software, however, the image box where you can look at address labels and package size could be easier to use or have instructions for the person loading taking the pictures of scanning the material. As good as smartphone cameras are now, you can just have the service provider take a good image of the overall package at an angle where you can both see the size to help determine what item you have received as well as see the address label clearly. I will occasionally have a number of packages delivered and the only image is a mostly visible address label. This does help the majority of the time however it could be better.

3. The overall drop-down menus are not set up very cleanly. The organization and ease of use could be improved in such areas as scheduling pickups. This is the action I use the most after just checking to see what I got. I use my phone to schedule a lot of times and the pickup option takes a lot of selections to find and complete.

4. It would also be nice to schedule pickups on the same day. I am not currently able to do that.

5. Even though I have my e-mail listed in the program, I am not receiving e-mail notifications of delivered mail

Overall: Being able to remotely check what items I have available for pickup is a great help. It is simple, clean, and to the point with no fluff.

Great Add-on Business w/ Simple to use software

Jul 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software can be learned in just a week of use with a minimum of knowledge about the business. Many of the required tasks can be completed on a smart phone which minimizes the start up cost.

Cons: Can not say as I have any negatives. Handling of mail from the United States Postal Service entails a lot of attention to detail that requires reading of their manuals which is similar to reading an IRS manual. The software could have some simple chronological alerts regarding compliance actions one needs to take when customer accounts are closed or abandoned.

Overall: We added an additional profit center to our existing business with virtually no start up cost.

Customer Service is always prompt and solves any issues...we are 3 years in and love our partnership

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Like the ability to change rates of certain services to meet the ever changing needs of both the customer and our time spent filling their mailing requests. Love the ability to use the phone app to scan mail by multiple employees in a mobile way

Cons: Inability to delete a request for customer on our end...having to contact ipostal and get them to deleted the customer request on their end....also cc verification for could be more quick and easy for long term customers

Ipostal is a Great Product

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use, intuitive, makes handling virtual mail a breeze. Customers like both the website and the smartphone application.

Overall: IPostal is a great way to receive and manage virtual mail. As a virtual mailbox location we handle quite a few customers who have decided to use iPostal for their mailbox needs. Customers comment that iPostal is a "great value", a 'smart idea", 'very helpful". The support team is always very responsive whenever there is a question I can't answer. I recommend iPostal to anyone needing a private mailbox service.

My experience has been mostly positive.

Jun 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Tasks are easy, the interface leads you by hand. A new user probably won't know all the available functions, or how to search for that task/name of task etc. but the learning curve is not steep and customer service will be very helpful in this regard, though the hours can be inconvenient if you're not on the east coast.

Cons: I don't like the changes to the android app this year. There are definitely a few more key strokes/pushes required to enter each piece of mail now and on a touch screen, if you have fat clumsy fingers, it is a real pain. Also, scanning a package's tracking number can require numerous attempts, though I'm impressed that they were able to include something like that in a phone app.

The system is too slow.

Nov 29, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Great concept that is clearly the future of mail. Easy to communicate with the customer. Easy set up.

Cons: 1) We should be able to enter the mailbox number before taking the picture, or the system should ask for the mailbox number each time. Currently it is too easy to accidentally insert into the wrong mailbox. 2) It takes way too long to populate the Mail ID. This needs to become super fast. Perhaps numbers could be pre-determined in the software to be available instantly and then uploaded to iPostal1 once mail is completed.

Overall, we are please with the ipostal software and how it adds added value to our business.

Nov 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: UI takes a a little time to master but the software meets the needs of our customer and our store. The admin side of the software is functional and the features it contains really does a great job of providing all the necessary contents for running postal service business.

Cons: mobile software needs improvements such as the ability to enter multiple pieces for the same customer at once rather then in individual items which can take substantial time.

Overall: Greater number of Mailbox Customers

Company is good to work with overall.

Dec 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to move around in the different areas. I like how there are multiple ways to look up either a boxholder or mail piece.

Cons: I would like to see it prevent entry of mail or releasing of mail until the 1583 and id's are completed and uploaded. It is difficult to get some customers to do it later on.

Overall: I have about 70 boxholders

The future of mail

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use. Full Range of Features.

Overall: ipostal1's digital mail software makes managing your mail a simple process. The UI is extremely easy to use in both the web based or mobile platforms. Yet it also very features rich and robust. Customer support, when needed, is handled quickly and efficiently. Hands down the best software for managing your mail. With plans starting at just $, it's a great value as well.

Great added income for the business

Nov 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it's easy and well thought out. We have tried other programs and they are not as well thought out or as easy to use

Cons: would have to think about that.... over the past year, when ever there has been any issues, they quickly try to correct or adjust things to make them better

Overall: We have not only increased the number of mail box customers, but we have increased our reach. We handle mailboxes for people all over the country as well as travelers that can check in where ever they are in the world

We are a provider of this software, it is easy to use from our perspective .

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Variety of choices when managing the mail. Pricing is competitive but not restrictive.

Cons: For us the biggest con was the initial set up and training but we have worked through that now. If we had to pick a con it would be some of the fees.

Overall: Ease of use for our virtual mailbox customers.

comprehensive and ease to use

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the ability to perform numerous tasks with out jumping around to different pages. everything is clearly explained with easy wording.

Cons: more marketing , marketing , marketing, carrier options need more discretion and accuracy on pricing .

Overall: connivance, good pricing and security of mail/packages

iPostal1 has proved itself a good way to manage my postbox from afar.

May 20, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The process of learning that I have mail, deciding how to handle it and then dealing with it works smoothly. Having sight of the envelope helps me decide what's likely to be inside and whether it's likely to be important or even urgent. It's good to be able to order scans of documents when needed.

Cons: Although it is possible to create folders to help manage mail, in fact this can leads to problems as they don't really work very well. The areas of the software that deal with billing and invoices doesn't seem very functional.

Overall: I am away A LOT, and my ability to take care of business has vastly improved since my mailbox provider adopted iPostal1.

So easy to use. The training and support to use the software is great. Very user friendly.

Dec 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I can usually locate what I need to access on my own. Love that I can edit, re-assign and view things easily. As an admin and as a customer to see things correctly. I also love that it assigns a mailpiece number when assigning mail.

Cons: The center mobile app can sometimes be slow. It would be great if that could be fixed. It tends to lag when uploading mail, no matter the device used.

Lots of work for not much money

Dec 04, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It works. Assigning mail to the customer is easy and works every time (so far.). Also, not too hard to figure out when looking for other functions, i.e. active customers, addresses, etc

Cons: Haven't perfected the shipping order so we are not on same page with customer's as to when they want their mail sent. Since we don't see the customer side of the transaction we can't coherently advise them. Plus, the customer with the most mail is the one with the issue.

Overall: When I log in it will work and I don't have to fuss about with it.

Ipostal1 user review

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows me to expand beyond my neighborhood

Cons: some of the wording was not what I use in my business so I had to learn the new terminology. Once I did my staff and myself find it very easy to use.

Overall: I use the software as a provider of Private Mail Box services to the public. Ipostal1 has been easy to use, a stable platform and best of all they drive business to my location via their social media and adwords.

System works well. I just don't like tracking so much customer junk mail, which gets thrown away.

Nov 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Software is easy to use. Inputting mail goes quickly. Finding customers is easy. System works well when notifying us that their ID's and USPS 1583 are ready for review.

Cons: When I have customer mail that doesn't get picked up, forwarded, or tossed, the mail accumulates. I don't like spending time trying to get direction from customers. Software should be what is re-notifying the customer until they make a decision on what they want done with their mail.

Overall: Saves time, keeps track of multiple packages and letters

Very good!

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of it. I like that it takes customers payments and I don¿t have to mess with it. When a customers payment might decline, it has a handy ready filled form that I can just `click to email and then customer is notified.

Overall: It just puts everything in a simple place. And once I became more familiar with the software, the ease of it is just so amazing.

The iPostal1 product has functioned as promised. The customer support has been excellent.

Jun 28, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Works easily from app to desktop. Our customers like using it. Support has been excellent. Initial training was very good and thorough.

Cons: There is nothing I can point to that I dislike about iPostal1. If I have to pick on anything it is the multiple clicks it takes to get to different functions or to look at mail recipient record.

I find this product user friendly. Every Client has some kind of needs for it. Excellent short Video

Jun 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the virtual part and the easy access of this product. The customer has limited questions to none. It is very easy to navigate.

Cons: It seems like the system can not detect the cancelled and expired customers; unless customer service does them manually. It creates a large unnecessary physical space for my end.

Good vendor to work with.

Jul 02, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very comprehensive software with lots of functions. Allows you to print shipping labels from within the system.

Cons: Little bit round about way of doing things. Rather than doing it straight, it sometimes requires you to do multiple steps. Like upload a file rather than just give a text box on screen etc.

Great team to work with!

Jun 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of operations. Good instructional videos and helpful marketing pieces to get the job done and get our name out ther

Cons: few glitches with loading mail. Sometimes tough for customers to take care of the admin side of things and they will reach out to store operators for answers to all questions

It was rough at the beginning but has gotten better as I get more familiar with the services.

Jun 27, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Has everything you need to get the job done. Customer support has improved greatly. They are always very helpful.

Cons: Can't think of anything at the moment. Like I mentioned earlier , it was tough to navigate until you really figure out all the options it has.

Great company to work with

Dec 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, works well, reliable. It's a great tool for managing mail for my customers. It allows them to easily do what they want.

Cons: Sometimes it's a little slow to respond, usually during busy times. It seems the servers are often busy.

Overall: great revenue source

iPostal1 Review

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: iPostal's virtual mailbox software is efficient and easy to use for the customers as well as the mail center. They take care of the marketing and advertising, so I have customers that would never have even known I exist. A nice profit center that takes up an extremely small amount of space and little of my precious time.

Overall, okay. App not good but over phone customer service is very good.

Nov 29, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I love how quickly I get a callback from ipostal1 customer service representative and they are very helpful.

Cons: The tablet app for ipostal! is limiting, it is very basic. The app won't let us have admin view so we can't do our task to do list which means having to use a computer in addition to tablet is a bummer, it would be nice to do it all in one place.

Overall: Basic Virtual Mail tool

Easy to use and practical

Dec 08, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The admin platform in I postal is very easy to use and very practical. The payment process is easy to understand and their customer service is on point.

Cons: Costumers complain a lot about their platform mentioning that the service tabs are hard to understand sometimes I have to go into their logging and help them to ask for services.

Aweful

May 09, 2018
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The idea of having a virtual mailbox is great. These guys failed at delivering their service. The web app has all the basic functions, mobile app has about half the web app functionality and is buggy

Cons: I requested they open and scan a piece of mail that I needed and then shred it since they charge you to keep it. Apparently the local mailbox service who was holding my mail does not know how to scan and upload images. The image was blank. When I contact them they said sorry you requested it be destroyed we do not keep copies of the scans and we do not check our work. Your bad. When I requested a credit they offerred a whole 1 month free. Do not use this company.

So far we have had a good experience with this software

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Good overview, usually no problems processing tasks. Uploads easily possible, hardly any down time. Software easy to use

Cons: Tasks are sometimes not credited properly. Monitoring needs to be done and we have to call in to have tasks corrected to receive our money.

Very Convenient

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being an I postal PROVIDER, my experience with them is extremely amazing. I am a computer illiterate. I postal patiently trained me and get me going to provide good service to my customers. I am still learning as of this time. The short way of describing I postal.... I will HIGHLY recommend this company for your online mailbox.

Cons: Nothing really in particular... the software is made for people that don't or hardly used computers.

Overall: Easy access

Straigght forward and simple

May 21, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I can do this for as many locations as I'd like, there's no restrictions that hold me back from adding multiple accounts for different companies or locations.

Cons: There should be an option to auto-delete, I imagine there isnt because you can charge for those who forget to sign in and delete items.

Overall: Ease of use and full funtionality

iPostal allows for a virtual office that handles mail from notifications, shredding, scanning, etc

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that an email notification is given when there is a new letter and there is an option to either discard it in the recycle, shred it, or scan it in. The customer support is very friendly at the location when you call in and they are very responsive. The scans are high quality and quick. The overall cost is low because it is a sliding scale based on how much you use it.

Cons: I think the notifications should also include a text message option because even though it sends an email it should also send out a phone call / text message.

Overall: Ability to have a real address and a virtual team to handle my mail at a very low cost.

Great to use, easy, even if in need of multiple boxes.

May 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Quick, and painless. I like the ability to use from my phone and computer. I have not had any issues.

Cons: 30 days over, a small charge. I would like to see if this could be a feature removed, sometimes forget to check.

Capterra-loader

Is the best option right now, but needs to be adjusted in recharging prices

May 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Of the pros in the program I sometimes feel it Quick opening and handling of the program I like to be more also..

Cons: Of the drawbacks in the program I sometimes feel it Difficulty opening images, moving between messages, and enlarging images

Overall: its my second home

Capterra-loader

iPostal1- Mail Delivery Made Easy

Aug 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is hands-down the easiest way to process and handle my small business' postal mail. Easy to use. Why doesn't the USPS offer this type of service?!

Cons: The user interface is a little dated. Could use a face-lift. Otherwise, perfect!

Overall, the application features offer what I need.

Jun 20, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Online ability to view each mail item and manage what I'd like to do with it, such as delete, ship, open, etc.

Cons: The options for shipping a package doesn't always list the cheapest method of transport. I have to leave a message for the mail administrator to use the cheapest option for shipment.

Overall: The option to have mail sent to an address that is not my home address and then managed online as needed.

ok to use

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I have a lot packages that went into the system. It is Ok in general. Help me keep track of the packages. The picture is clear.

Cons: The worst is the system is really slow and takes forever to load. And there is a couple of times the same system number is assigned to different packages. It is hard to track old packages.

Easy to manage mail remotely

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple way to access and review mail without having to be there! The cost is low compared to the value.

Cons: The user interface could be enhanced to look a little nicer but the functionality is straight-forward and easy to navigate.

Overall: Saves time and money