Soft Pepper

365Ticketing


Who Uses This Software?

Mid-sized and large companies that are activating in the following industries: transports/courier, security, services, utilities. Their aim is to improve, automate and measure their customer services


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $17.00/month/user
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Soft Pepper
  • www.softpepper.ro/
  • Romania

About 365Ticketing

Ticketing solution with the following features: automatic ticket creation from emails, automatic ticket assignment and deadline calculation, root cause analysis, productivity reports, automatic communications sent to the end user, calculus of incidents' resolution time which facilitates invoice and quote issuance. Benefits: increased operational efficiency, high end-users level of satisfaction and loyalty, low rate of repeat incidents, equitable workload of the personnel in charge with tickets


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365Ticketing Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

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