Who Uses This Software?

Ecommerce, SaaS, B2B and marketing agencies who want to track and sync their customer data from multiple sources and create a single source of truth.


Average Ratings

7 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
    See pricing details
  • Pricing Details
    Cost is based on number of events you track and integrations used.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • CustomerLabs
  • customerlabs.co/
  • Founded 2016
  • United States

About CustomerLabs

CustomerLabs CDP is a cloud-based digital marketing infrastructure that helps marketers track, identify, segment & sync their customer data without writing a single line of code. Combine customer data across your marketing, sales, service & offline channels. Identify anonymous users & their activities across platforms and get a 360 user view. Create custom segments & sync them with your existing marketing tools to orchestrate personalized campaigns across channels.


CustomerLabs Features

  • Campaign Management
  • Conversion Tracking
  • Goal Tracking
  • Keyword Tracking
  • Multiple Site Management
  • Pageview Tracking
  • Referral Source Tracking
  • Site Search Tracking
  • Time on Site Tracking
  • User Interaction Tracking
  • Analytics
  • Campaign Personalization
  • Customer Segmentation
  • Engagement Monitoring
  • Lead Nurturing
  • Lead Scoring
  • Progress Tracking
  • Prospecting Tools
  • Target Account Identification
  • Behavioral Analytics
  • Campaign Management
  • Customer Profiles
  • Customer Segmentation
  • Data Integration
  • Data Matching
  • GDPR Compliance
  • Personalization
  • Predictive Modeling
  • A/B Testing
  • Campaign Tracking
  • Channel Attribution
  • Customer Journey Mapping
  • Dashboard
  • Performance Metrics
  • Predictive Analytics
  • ROI Tracking
  • Social Media Metrics
  • Website Analytics
  • Attribution Modeling
  • Audience Segmentation
  • Conversion Tracking
  • Cross-Channel Attribution
  • Customer Journey Mapping
  • Multi-Touch Attribution
  • Predictive Analytics
  • ROI Tracking
  • A/B Testing
  • Analytics/ROI Tracking
  • Customizable CTAs
  • Drip Campaigns
  • Dynamic Content
  • Landing Pages/Web Forms
  • Lead Scoring
  • Sales Intelligence
  • Search Marketing
  • Segmentation
  • Social Marketing
  • Website Visitor Tracking
  • A/B Testing
  • Audience Targeting
  • Behavioral Targeting
  • Conversion Tracking
  • Geo Targeting
  • Mobile Retargeting
  • Personalization
  • Recommendation Engine
  • Social Media Retageting

CustomerLabs Reviews Recently Reviewed!


Capterra loader

Fantastic Tool If Conversion Tracking If Your Are Not a Developer

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: While Google Analytics gives you lots of conversion tracking options, some features are not available or if they are, can be very difficult to setup unless you have a knowledgable developer on hand. Action recorder let's you track button clicks, add to carts, prfile creations, etc, without having the need to do comlicated coding on the site. They also integrate with lots of 3rd party tools to pass the data to your other software.

Cons: They should be more generous with the # of integrations on the paid plans.

Overall: Good tool overall if you like tracking conversion data on your site and don't have a lot of coding knowledge or have a developer at your disposal.

Vendor Response

by CustomerLabs on January 23, 2019

Many thanks Gary, appreciate it.

Great product and saves a lot of time.

May 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Action Recorder easy tracks the actions done by your site visitor on all pages of a website. Very useful for eCommerce websites. Just purchased and tested it out on a client, and we are already impressed with how easy the implementation is and the support given.

- Support are fast and very helpful. Hopefully this will continue.

- Integration with Google Analytics is a plus.

- They also have a free version to try.

Cons: - No MailChimp integration at the moment, might be in the future.

- Limited integration, we need more.

Vendor Response

by CustomerLabs on June 01, 2018

Hi Camille,

Thanks for taking your time to post this review, means a lot to us.

I shall get the mailchimp integration done as fast as possible.

amazing app for tracking event when you are a coder

Jun 06, 2018
3/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can setup event so you can improve your convertion.

Action recorder for customer labs help you to do this if you are not a developer. this is a pain and this save alot of time

A MUST TOOL FOR ECOM or DIGITAL MARKETER

- You can setup the tracking code really easy

- Integrate with like FB or Adword

- You can track event and send the info to other services

Today tracking the convertion and the action on your site is key for traking how your site/convertion is working.

INSANE SUPPORT.

One of the best support i talk. They take the time to help you so u can get this up and running smoothly!

Cons: Action recorder is pretty simple but they need to fix some detail, could be really more simple

- improve the UX kind confusing

- i dont like the design

- make more easy or accesible .

Example there is a hand you need to click to select the element, but is your first time you miss it because the design.

Is easy to setup, but with some clear instruction or steps should be more easy!!!

Also they need to add tutorial because most of the people dont get this tool is really good or how to use it.

I dont like they count all the pageview like event, so you need to exclude theurl or you get your limit exceed.

With some small fix it this is cold be one of the top secret tool for digital marketer.

Tracking what happen in your site, shop or landing page is key, and Action Recorder help you to get that info

Overall: Tracking actions and event for get real info about what happen in your shop or landing page. Track convertion and send info to your apps.

Capterra loader

A little confusing but great team!!

Jul 23, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The team is amazing, they will help you walk through the setup if you need help.

Cons: The app can be confusing to setup. I believe they are working on making it easier to implement though. They are really responsive and can help if you run into any issues.

Overall: Have hit snags when setting up but the team was there to help via chat.

Vendor Response

by CustomerLabs on July 24, 2019

Thanks Dustin, we are working on the UX to make it easy.

Still looking into it but promising software

Sep 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Action Recorder allows you to automatically track events and activities in your eCommerce sites, etc. Saves developers a lot of forensic analysis time compared to historically manual investigations. Integrates to other systems like AdWords and Google Analytics, FB, etc.

Cons: The user interface wasn't the easiest to navigate but other than that, we're still trying it out to see if we find any other speed bumps.

Vendor Response

by CustomerLabs on October 16, 2018

Thanks very much for your review. I look forward to hearing more from you.

Capterra loader

This is the app Google should've built

May 04, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - It's easy to get the hang of it quickly

- Most marketing use cases are supported

- Tremendous value for money

- I don't have to keep interrupting my busy developers

Cons: I'd have loved a longer trial period. But other than that, I don't have any complaints about CustomerLabs.

Overall: Saves a lot of time and not only that, it actually eliminates a ton of unnecessary reading.

Capterra loader

Track Everything Without Any Coding

Aug 13, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Action Recorder has saved me loads of time trying to configure event tracking for marketing analytics.

Cons: The product is not very user friendly, there's a learning curve to finally figure out how to use the tool. Luckily, their customer support is prompt and excellent!

Overall: Action Recorder is super powerful! Not only does it save me loads of time configuring event tracking, but it can integrate with other tools automatically and send data (ex: capture form submission and then enter them in a facebook custom audience). Customer support exceeded my expectations, amazing team!