# CustomerLabs CDP Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CustomerLabs CDP Software - reviews, pricing plans, popular comparisons to other Customer Data Platform products and more. Source: https://www.capterra.com/p/157774/Action-Recorder --- # CustomerLabs CDP Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CustomerLabs CDP ## What is CustomerLabs CDP? CustomerLabs CDP is a no code customer data platform that helps marketers track, identify, segment & sync their customer data without writing a single line of code. Combine customer data across your marketing, sales, service & offline channels. Identify anonymous users & their activities across platforms and get a 360° user view. Create custom segments & sync them with your existing marketing tools to orchestrate personalized campaigns across channels. ## What is CustomerLabs CDP used for? [Customer Data Platform](https://www.capterra.com/customer-data-platform-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CustomerLabs CDP?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://customerlabs.co/&name=CustomerLabs CDP) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CustomerLabs CDP 4.6 (11) VS. [4.1 (317)](https://www.capterra.com/p/168264/ZoomInfo-sales/reviews/) Starting Price $99 Usage Based, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (11) Ease Of Use 4.3 (283) Value For Money 4.7 (10) Value For Money 3.6 (166) Customer Service 5.0 (11) Customer Service 3.8 (214) ## CustomerLabs CDP alternatives [4.4 (59)](https://www.capterra.com/p/155737/CleverTap/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [ContactPigeon](https://www.capterra.com/p/168153/ContactPigeon/) [5.0 (283)](https://www.capterra.com/p/168153/ContactPigeon/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168153/ContactPigeon/) [View all alternatives](https://www.capterra.com/p/157774/Action-Recorder/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Tracking Track and document all activities across devices, networks, and other systems API Application programming interface that allows for integration with other systems/databases Behavioral Analytics Track and analyse user behavior within a system or network Customer Activity Tracking A report showing what actions customers perform Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Customer Profiles Record customer information, purchase history, and other notes CustomerLabs CDP 16 features Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases Track and analyse user behavior within a system or network A report showing what actions customers perform A collection of customer information such as contact details, demographics, previous interactions, etc. Record customer information, purchase history, and other notes Process of dividing customers into groups based on common characteristics Combining data from different sources and providing a unified view Create and send email blasts/campaigns Predefined actions automatically performed on the occurance of specific events Ensure compliance with the General Data Protection Regulation protocols Score a lead on their quality or likelihood to buy based on certain behaviors Adjust communications based on previous interactions or personal preferences Analyze and gain insights into data in real-time Receive data and information in real time Set up connections to third-party platforms to improve business processes Features 4.8 (11) 4.8 Based on 11 reviews ## Pricing Value for money 4.7 (10) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/157774/Action-Recorder/pricing/) Basic $0.00 It includes: - 1 Segment - 1 Source - 3 Destinations (No Custom Destinations/Webhooks) - 3 Months Data Retention - 50k Events - Includes Action Recorder Growth $99.00 Usage Based,Per Month It includes: - 500k Events - 5 Destinations - 5 Segment - 5 Source - 6 Months Data Retention - Includes Action Recorder - Priority Support Value for money 4.7 (10) 4.7 Based on 10 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Intercom](https://www.capterra.com/p/134347/Intercom/) ## Support, customer service and training options Customer Service 5.0 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (11) 5.0 Based on 11 reviews ## User reviews Overall rating 4.6 Based on 11 reviews Filter by rating 5(8) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent M R. Growth Marketing Consultant Marketing and Advertising ### "Highly recommended tool for no-code server side conversion event implementation" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 2, 2021 Moving onto Customerlabs has helped me focus on Strategy & Execution and not to worry about spending more time on data collection. Meaningful decisions are being made with customer information being unified onto one single platform. Being a non coder, CustomerLabs reduced my dependency on developers and data analysts, which in turn helped me focus on my campaigns. Pros Perfect tool for non coder like me to implement server side conversion events specially with the new iOS update and Google no roll out of cutting Third-Party Tracking Pixels to work directly on Chrome. Their customer support and on-boarding has been top notch. I would have been lost without their team's untiring support. Cons Looking forward to an improvement in UI/UX. For not so expert like me I wish to see more implementation and use case videos. Alternatives considered [Segment](https://www.capterra.com/p/150621/Segment/) Reasons for choosing CustomerLabs CDP Clear differentiator between Segment and CustomerLabs was presented and proactive outreach they did with their personalized ads (which eventually was done using CustomerLabs product) helped me engage more with the product to firm on this solution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alejandro Javier V. Software Engineer Computer Software ### "Go ahead with your business funnel" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 24, 2020 It has helped me direct my client through their behavior (events) towards the necessary tool to make the deal. Pros It helps to personalize your funnel tracking to the user, unifying the user if they connect using another means of identification and guiding them towards the tool to achieve our objective. Cons Lack of specification of objectives Lack of goal tracking Lack of documentation-examples for not so expert users Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Taylor B. CEO Computer & Network Security ### "Incredibly Powerful and Highly customizable" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2019 Amazing customer service and overall experience! Very pleased with the capabilities of the tool and the outstanding support provided by the team behind it. Pros CustomerLabs provides us with a flexible, powerful alternative to both Google Tag Manager and Segment, allowing us to identify and track events across our event registration site with ease. Using their Action Recorder, we were able to quickly tag and identify core events (user registration, ticket selection, purchases, etc) and can now use that data to provide a better experience to our customers, while also more effectively retargeting those users who didn't complete the registration process, something that would have been nearly impossible with the event platform on its own. Cons Very few dislikes, though there is a small learning curve as one gets familiar with the software and its workflow. However, the team at CustomerLabs provided some of the best support and handholding I've ever experienced from a SaaS provider, and they were able to help us get up and running within the first day we put CustomerLabs to work. Alternatives considered [Segment](https://www.capterra.com/p/150621/Segment/) Reasons for choosing CustomerLabs CDP CustomerLabs proved to be both more powerful and more economical than the combination of alternatives we evaluated. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TP Thomas P. Founder Information Technology and Services ### "Super easy to use and powerful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2019 Pros It saves a lot of development time - instead of having our developers define each event, we were able to do so ourselves using the action recorder. Then we watch the events come in - it's super awesome! Now, as with any software, there is a bit of a learning curve because there are many different events, and each one of them are defined slightly differently in each individual case. The customer support at Customerlabs has been absolutely fantastic in helping us set this up and they have been very responsive. We highly recommend this product. Cons There really are very few cons; if I had to name one, it could be that there is no mobile SDK that could be used. I'm not a developer, so I don't know if this even is possible, but it would have been absolutely amazing to go through the same steps as I can currently go through with the action recorder but for a mobile app. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 6, 2019 Thanks very much Thomas. This motivates us a lot. Thanks for taking time to review us. Dustin D. Director of UX development, social media and SEO/SEM Marketing and Advertising ### "A little confusing but great team!! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 23, 2019 Have hit snags when setting up but the team was there to help via chat. Pros The team is amazing, they will help you walk through the setup if you need help. Cons The app can be confusing to setup. I believe they are working on making it easier to implement though. They are really responsive and can help if you run into any issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 24, 2019 Thanks Dustin, we are working on the UX to make it easy. Gary S. Founder & CEO Marketing and Advertising ### "Fantastic Tool If Conversion Tracking If Your Are Not a Developer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 21, 2018 Good tool overall if you like tracking conversion data on your site and don't have a lot of coding knowledge or have a developer at your disposal. Pros While Google Analytics gives you lots of conversion tracking options, some features are not available or if they are, can be very difficult to setup unless you have a knowledgable developer on hand. Action recorder let's you track button clicks, add to carts, prfile creations, etc, without having the need to do comlicated coding on the site. They also integrate with lots of 3rd party tools to pass the data to your other software. Cons They should be more generous with the # of integrations on the paid plans. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 23, 2019 Many thanks Gary, appreciate it. AU Anonymous User Global IT Director, Flow IT & Global Stds Team Lead, Robotic Process Automation Information Technology and Services ### "Still looking into it but promising software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 14, 2018 Pros Action Recorder allows you to automatically track events and activities in your eCommerce sites, etc. Saves developers a lot of forensic analysis time compared to historically manual investigations. Integrates to other systems like AdWords and Google Analytics, FB, etc. Cons The user interface wasn't the easiest to navigate but other than that, we're still trying it out to see if we find any other speed bumps. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 16, 2018 Thanks very much for your review. I look forward to hearing more from you. Nefer L. Marketing Consultant and Front-End Web Developer Marketing and Advertising ### "Track Everything Without Any Coding" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2018 Action Recorder is super powerful! Not only does it save me loads of time configuring event tracking, but it can integrate with other tools automatically and send data (ex: capture form submission and then enter them in a facebook custom audience). Customer support exceeded my expectations, amazing team! Pros Action Recorder has saved me loads of time trying to configure event tracking for marketing analytics. Cons The product is not very user friendly, there's a learning curve to finally figure out how to use the tool. Luckily, their customer support is prompt and excellent! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Ale R. Editor ### "amazing app for tracking event when you are a coder" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2018 Tracking actions and event for get real info about what happen in your shop or landing page. Track convertion and send info to your apps. Pros You can setup event so you can improve your convertion. Action recorder for customer labs help you to do this if you are not a developer. this is a pain and this save alot of time A MUST TOOL FOR ECOM or DIGITAL MARKETER - You can setup the tracking code really easy - Integrate with like FB or Adword - You can track event and send the info to other services Today tracking the convertion and the action on your site is key for traking how your site/convertion is working. INSANE SUPPORT. One of the best support i talk. They take the time to help you so u can get this up and running smoothly! Cons Action recorder is pretty simple but they need to fix some detail, could be really more simple - improve the UX kind confusing - i dont like the design - make more easy or accesible . Example there is a hand you need to click to select the element, but is your first time you miss it because the design. Is easy to setup, but with some clear instruction or steps should be more easy!!! Also they need to add tutorial because most of the people dont get this tool is really good or how to use it. I dont like they count all the pageview like event, so you need to exclude theurl or you get your limit exceed. With some small fix it this is cold be one of the top secret tool for digital marketer. Tracking what happen in your site, shop or landing page is key, and Action Recorder help you to get that info Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CA Camille A. Web Developer ### "Great product and saves a lot of time." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 29, 2018 Pros Action Recorder easy tracks the actions done by your site visitor on all pages of a website. Very useful for eCommerce websites. Just purchased and tested it out on a client, and we are already impressed with how easy the implementation is and the support given. - Support are fast and very helpful. Hopefully this will continue. - Integration with Google Analytics is a plus. - They also have a free version to try. Cons \- No MailChimp integration at the moment, might be in the future. - Limited integration, we need more. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 1, 2018 Hi Camille, Thanks for taking your time to post this review, means a lot to us. I shall get the mailchimp integration done as fast as possible. [View all Reviews](https://www.capterra.com/p/157774/Action-Recorder/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)