# URBANTZ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is URBANTZ the right Route Planning solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157778/Livre-Power/reviews --- URBANTZ 4.3 (28) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of URBANTZ Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews Xiaohao Q BD ManagerRetail, 11 - 50 employeesUsed the software for: 6-12 months. “Route planning, software is quite easy to use for driver side.“ September 22, 2022 FT Fabien T Head of integration developmentsRetail, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Also, external carrieres integration is lacking maturity and poorly "abstracted", leading to more developpements and integration on our sides when onboarding new carriers“ September 22, 2022 JB Julien B IS Urban Logistics ManagerTransportation/Trucking/Railroad, 10,001+ employeesUsed the software for: 1-2 years. “Architecture of the platform, easy integrations thanks to APIs“ August 20, 2021 FT Fabien T Head of integration developmentsRetail, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “In the end, final functionality is correctly delivered to the client and users, but the setup and integration process has been very difficult because of numerous trials and errors“ September 22, 2022 FH Frederic H Project ManagerRetail, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “Quick integration with flexible APIs“ October 28, 2021 FT Fabien T Head of integration developmentsRetail, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “To make things worse, APIs and it's documentation aren't versionned, and changes aren't documented nor notified to the developpers“ September 22, 2022 ## Showing most helpful reviews Showing 1-25 of 28 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ED Eduardo D. Managing Partner Management Consulting Used the software for: 1-2 years ### "Superior standard features and high speed of implementation" March 7, 2019 4.0 Aftr checking and testing many competing products, we selected Urbantz as the most suitable for our client business needs. People we have worked with has been very responsive. We could manage several go-lives in 2-3 months after having selected this solution. Pros It really works according to product specifications and features published in the website. Standard features are superior to competitors' offering. Product is in constant evolution. A standard way to add specific client information and use it in business rules that can be maintained by the client without jeopardizing upgrades. Client requests always become part of the standard product instead of starting parallel client versions. All clients are on the same platform and version. Implementation can be as quick as client connects to Urbantz standard APIs. In our case, it took 2 months to move from the first design workshop to the first go-live. Cons Product cost is high. Communication & support could be easily improved. Review Source Response from URBANTZ November 1, 2021 Thanks for your feedback Eduardo. We're glad you find the platform works well and that our features have offered you greater value than competing solutinos that you've used. Indeed, we're big believers in interoperability as this helps us massively reduce implementation times for our customers who need to integrate Urbantz with their other systems. Communication is an area we are actively working on improving as we scale up. We'll continue working to try and find the best ways of keeping you informed of updates and new features. All the best, Urbantz team JD Jonas D. Logisitcs Director Logistics and Supply Chain Used the software for: 2+ years ### "Flexible and quick round processing" September 23, 2022 4.0 Fro quick crearion of rounds, correct planning and overall easy of use I would keep on using Urbantz Pros Quick creation and calculation of rounds Cons Needs a lot of refreshing and updates. Every now and then the system falls out. Alternatives considered [Descartes Aljex](https://www.capterra.com/p/215165/Descartes-Aljex/) Reason for choosing URBANTZ More flexible, faster. Review Source Response from URBANTZ October 6, 2022 Thanks for your review Jonas, it's great that you find the platform quick. Regarding platform updates, it's really important to us at Urbantz that we continue to evolve our solution so that it better meets our customers' needs. It's true that we are regularly updating the platform and we hope you and your teams see the benefits of these updates in terms of improved stability, efficiency and new features. We try to ensure that most of the updates are not forced so that each user can accept them at a time that suits them. We're working hard to identify the best ways to introduce new features without interrupting your work. Please let your CSM know if you think there are ways that we can do this better. Feedback like yours helps us to make our solution better and it's always appreciated. KD Kjell D. Project Manager Logistics and Supply Chain Used the software for: 2+ years ### "Urbantz, Easy to use in last mile" September 26, 2022 3.0 easy to use for dispatch and planning, userfriendly for drivers Pros Dashboard overview is clear , driver app is usage friendly Cons task view max 1 week view export max 1 month not working well in Edge Review Source Response from URBANTZ October 31, 2022 Thanks for your feedback, we're glad your team finds it easy to use for last mile management. Regarding export functionality, Urbantz manages incredibly large datasets so even manipulating 1 month's worth of data in spreadsheet software such as Excel can be a challenge if your operation has a high number of deliveries. That's why we offer the possibility for customers to retrieve all their data from the platform so it can be fed into their ERP or BI system. In this way, you can integrate your last mile delivery data with other customer information. We've also developed an Insights module that provides reports you can use to evaluate delivery activity across a variety of metrics, compare performance across hubs, carriers etc. All the best. KV Kay V. Process engineer Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Review urbantz" November 8, 2021 4.0 Pros T&T and communication with end customers Cons Planning capabilities and planning insights Review Source Response from URBANTZ November 17, 2021 Thanks for the review Kay, Having the ability to control communication with customers is one of the strengths of our platform. Please feel free to give your customer success manager more information on where you feel planning capabilities and insights could be improved - this feedback is how we improve the product, All the best, Urbantz team AS Anthony S. Logistiek Coördinator Logistics and Supply Chain Used the software for: 1-2 years ### "Urbantz - Easypost" September 23, 2022 4.0 Pros \- Optimisation of routes - Statistics about performances - Live tracking of drivers - ease of use of the application Cons \- There are many possibilities within Urbantz but it takes a while to match the possibilities with the needs of the company Review Source Response from URBANTZ October 6, 2022 Thanks for the review Anthony. It's great that you find the application easy to use and the route optimisation effective. Indeed, there are many possibilities to configure the Urbantz platform in different ways. We pride ourselves on the fact that we can support an extremely vast range of use cases for enterprise delivery operations. We're always striving to improve our onboarding processes for customers to make that matching of possibilities and needs as efficient as possible. And of course we're adding plenty of new features as well. Please reach out to your CSM if you'd like to see how we're changing the platform in ways that can better support your use case! FT Fabien T. Head of integration developments Retail Used the software for: 2+ years ### "A bumpy road for integration" September 22, 2022 3.0 In the end, final functionality is correctly delivered to the client and users, but the setup and integration process has been very difficult because of numerous trials and errors Pros Feature set is quite large and complete, with options for a lot of use cases Cons Integration with our systems has been made very difficult by hazardous management of the APIs versions and documentation. We had multiple occurences of service calls not compliying to the decalred contract interfaces, causing bugs and preventing delivery for some of our clients. To make things worse, APIs and it's documentation aren't versionned, and changes aren't documented nor notified to the developpers Also, external carrieres integration is lacking maturity and poorly "abstracted", leading to more developpements and integration on our sides when onboarding new carriers Review Source Response from URBANTZ October 31, 2022 Hi Fabien, we're glad you value the breadth of features provided by the Urbantz platform and feel it can support a multitude of use cases. Thanks for your feedback, it helps our product team and engineers to make the Urbantz platform better. I've passed on your comments. All the best FH Frederic H. Project Manager Retail Used the software for: 6-12 months ### "Frederic H. Review" October 28, 2021 5.0 Urbantz has deeply modernized our brand reputation. The Urbantz teams are really committed, professional and conscientious. Pros Intuitive and pleasant user interface Quick integration with flexible APIs Cons APIs could still be improved on some features Alternatives considered [Bringg](https://www.capterra.com/p/145854/Bringg/) Reason for choosing URBANTZ Functional scope and relational feeling Review Source Response from URBANTZ October 29, 2021 Thanks so much for your review Frederic. We're glad you find the user intervace intuitive and the APIs to be flexible to your needs. Our aim is to help you build your business so it's great you've been able to enhance your repuation using the Urbantz platform. Thanks for the suggestion on building out the features of the APIs. We're always looking at opportunities to improve the functionality of our products. If you have specific needs or suggestions, please do share them with your CSM so they can be discussed with our prodcut team! All the best Urbantz team JB Julien B. IS Urban Logistics Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Friendly and efficient last mile delivery platform" August 20, 2021 4.0 Good experience both with the platform and the Urbantz team, from sales team to customer success and project teams. Pros Architecture of the platform, easy integrations thanks to APIs Fast rollout capabilities of the platform in new cities and countries Easy to use for drivers, dispatchers and customers Availability of the platform Cons Embedded reporting capabilities Review Source Response from URBANTZ August 23, 2021 Thanks for the review Julien, we really appreciate your feedback. It's great your teams find the platform easy to use - and we're glad you've enjoyed the experience of working with us. The ability to quickly scale operations to new cities and fleets is something we've put a lot of time into, so it's gratifying to see those efforts paying dividends for our customers! We're actively looking into new reporting capabilities that will further enhance the platform. Then hopefully that 9 you gave us will become a 10! VR Verified Reviewer BD Manager Retail Used the software for: 6-12 months ### "Overall good product " September 22, 2022 4.0 Pros Route planning, software is quite easy to use for driver side. Cons No traffic influence considered in route planning. Review Source Response from URBANTZ October 6, 2022 Thanks for your review! We're glad your drivers find the software intuitive. Regarding the factors involved in route planning, we do take into account traffic forecasts when calculating routes. If you believe traffic is consistently heavier than what our algorithms suggest, we can ensure more conservative route planning by lowering the anticipated speed of your vehicles within the Urbantz platform. Our CSM and support team would be happy to help in setting that up. JL Jonathan L. Co-founder and Technical Officer Logistics and Supply Chain Used the software for: 6-12 months ### "Best software for last mile delivery so far" April 21, 2021 5.0 You can customize the software based on your need. The software is very flexible and Urbantz has a very good customer support. Pros The software is very simple to implement, its daily use is very intuitive and its functionalities allow us to offer the best experience to our customers. Cons Some features such as the integration of relay points during the rounds need to be improved in order to enhance the software and address all the issues of last mile delivery. Review Source Response from URBANTZ November 1, 2021 Thanks for your review. Ease of use, configurability and flexibility are some of the guiding principles behind the development and continued evolution of the Urbantz platform, so it's very gratifying when we see customers appreciate the end result of all that work! Thanks for your feedback on integration of relay points during rounds. We're always looking for ways to improve the platform and offer greater functionality across the entire last mile. All the best, Urbantz team EV Elien V. Data processing officer Logistics and Supply Chain Used the software for: 6-12 months ### "Un bon outil pour upscaling, mais pas toujours très intuitif" October 30, 2021 4.0 URBANTZ n'est pas très intuitif quand on commence, et même après plus d'une demie année parfois, mais l'outil nous a permis de faire un upscaling considérable avec aise. URBANTZ a beaucoup de fonctionnalités qu'on utilise journalièrement. Pros URBANTZ facilite très bien la séparation de flux différents, ce qui permet de travailler avec beaucoup de clients et types de client différents. Le tri fonctionne très bien avec le scan de code-barres. Les options de validation et d'échecs, fonctionnalités de prendre une photo, signature etc. sont très bons. On est très content des messages qu'on peut envoyer aux clients via la plateforme. L'intégration api est très bonne. L'interconnexion avec d'autres entreprises sur URBANTZ est très utile. Cons URBANTZ est souvent pas très intuitif. Il faut vraiment travailler avec l'outil depuis un petit temps pour comprendre certaines subtilités. On livre à vélo, et URBANTZ ne peut pas par défaut proposer des tournées à vélo. On manque des statistiques clairs et détaillés. Il y a quelques fonctionnalités qu'on aimerait avoir en plus: duplication d'une tâche, pouvoir rapporter une tournée entière à un autre jour, plus de déclencheurs pour l'envoi des messages via la plateforme, et autre. L'interface pour les petits clients qui veulent programmer des livraisons à la main pourrait être un peu plus simple et intuitif. Les optimisations sont un peu un 'black box' (on ne comprend pas très bien ce qui est derrière). Les véhicules ne sont pas assignés par l'optimisation et ce n'est pas évident pour un dispatcheur de modifier les choses dans l'optimisation tout le temps (par exemple, maintenant je veux 10 paquets par tournée). Reason for choosing URBANTZ Séparation des flux, scan de code-barres. Switched from [Onfleet](https://www.capterra.com/p/142633/Onfleet/) Besoin d'un scan pour le tri, mélange de tous les clients sur la plateforme précédente. Review Source Response from URBANTZ November 17, 2021 Thanks for the review Elien, we're glad you see value in the quality of our product and its ability to help you scale up your operations. Being able to easily manage seperate flows for different clients is one of the strengths of our platform and it's good that you mentioned interconnection, as we're currently looking at ways we can make the Urbantz platform even more interoperable with other platforms. Thanks for your comments about intuitiveness, as you mention the default configuration does not support every feature out of the box. But our customer success team is always available to help tailor your optimisation to best fit your business needs. We're currently developing new functionality to surface more insights which you will hopefully find useful. All the best, Urbantz team wI wallin I. Coordination supply chain Logistics and Supply Chain Used the software for: 6-12 months ### "un bon outil pour suivre les livraisons clients à domicile" October 29, 2021 4.0 La traçabilité , pilotage des livraisons clients en lien avec une promesse définie. Une vision de ce qui est fait en temps réel. Avoir la vision de ce que font nos transporteurs et en temps réels et un atout pour nos clients Manque une partie Dash Board complète. Pros La simplicité pour trouver l'information recherchée et l'intuitivité. Pouvoir suivre en temps les livraisons et permettre à nos clients une même vision. un outil dynamique, fluide. Un outil en plein évolution et prenant en compte le marché transport et les attentes du marché. un outil qui est déjà très bien avancé et qui évoluera je n'en doute pas dans les années à venir. Cons Les accès comptes utlisateurs: pas assez restrictif. Le mode de fonctionnement de la réservation client pas en lien avec la durée réelle ( temps de service + de route) et en adéquation avec les contraintes transports en place. Le mode de fonctionnement en SAS peut limiter une approche personnalisée des besoins. A voir dans le temps et dans les besoins futurs si l'outil pourra répondre favorablement aux attentes personnalisées des clients. Peu de vision en avance des besoins transports à mettre en place ( vision à 48h00) cela peut être restrictifs et peut empêcher d'être pro-actif. Review Source Response from URBANTZ November 16, 2021 Thanks for the review Wallin, providing real-time visibility across your operation is one of our fundamental missions are we're always looking for ways to enhance the platform to give you a clearer picture. Thanks for your suggestions on user account access. I'll make sure to share these and your other comments with the product team so they have a better understanding of the direction in which you wish the platform to develop, All the best Urbantz SB Stéphane B. Product Owner IT Transport Supermarkets Used the software for: 2+ years ### "Optimisation Flotte LAD IDF et province" November 4, 2021 4.0 Bonne. Bonne écoute et compréhension de nos besoins/impératifs en avant vente. Adéquation des "paroles commerciales" et de la réalité de la mise en oeuvre. Outil qui grandit chaque jour. ..... et surtout l'expérience continue tous les jours avec une équipe toujours à l'écoute et à la recherche de la meilleure réponse possible. Pros Accessibilité, performance (volume important de points traité en peu de temps) Mode SaaS. Mise en place rapide de nos règles de gestion transport. IDF et Province traités avec des principes différents suivant nos demandes. Bascule entre les environnements simples pour les utilisateurs. Evolution permanente de l'outil. Cons La gestion des rôles utilisateurs "ordonnanceurs de tournées" (point non développé à l'époque de la mise en oeuvre) trop permissive, donc risque associé. Alternatives considered [PTV Route Optimizer](https://www.capterra.com/p/170086/PTV-Group-Software/) Reason for choosing URBANTZ Meilleure réponse à nos attentes. Gain sur nos transport (optimisation plus pointue et respectant nos contraintes/attentes clients). Réactivité équipe commerciale/projet côté éditeur Switched from [PTV Route Optimizer](https://www.capterra.com/p/170086/PTV-Group-Software/) Ergonomie, performance, facilité d'utilisation, augmentation des volumes importante Review Source Response from URBANTZ November 17, 2021 Thanks for the review Stéphane, it's great you feel that we were able to take on board your biggest needs and help deliver that during the implementation phase. As you noted, the platform is always evolving and getting better. Thanks for your suggestion on how we can further develop the management of user roles. I'll share this feedback with our product team, All the best, Urbantz team PH Pierre H. COO Logistics and Supply Chain Used the software for: 6-12 months ### "Un solution SaaS en soutien des opérations de livraison du dernier kilomètre, même à vélo" October 29, 2021 4.0 Urbantz est le maillot principal de notre écosystème opérationnel et permet de piloter l'intégralité de notre activité de livraison depuis un unique plateforme. L'intégration entre différentes instances Urbantz nous permet également de collaborer efficacement avec nos clients également clients du service. Pros Un scope fonctionnel très complet (Ex. scan de code-barres pour le picking, tri, la livraison) Un bon outil de visualisation en mode tactique (ligne du temps, carte, par client, par hub etc...) Une API et des Webhooks bien documentés et fort utiles pour intégrer à un écosystème complexe Un excellent support technique, disponible, efficace et compétent. Suffisamment rare pour être noté. Cons La mise en oeuvre nécessite un petit accompagnement qui s'explique en partie par la richesse fonctionnelle de l'outil. Les fonctionnalités de reporting / KPIs sont très élémentaires et nécessitent de passer par un outil tiers. La granularité des informations conservées est parfois un peu limitée (route suivie en réalité vs. route prévue, distance par stop, etc...) Planification des coursiers (shift) / du matériel (inventaire) un peu limitée Switched from [Onfleet](https://www.capterra.com/p/142633/Onfleet/) Scope fonctionnel trop limité (scan de code-bare), notion de tournée comme objet dans le modèle de données. Review Source Response from URBANTZ November 16, 2021 Thanks for your kind review Pierre, we're glad you're enjoying Urbantz and find that the technical support we provide brings value. As you noted, the richness of the features means that implementation can be daunting, but that's why our customer success team is on hand to help with onboarding. Thanks for your comments on areas where you feel functionality will be improved, we'll make sure to share these with our product team. All the best, Urbantz team SL Sylvain L. Directeur des Opérations Transportation/Trucking/Railroad Used the software for: 2+ years ### "Agilité d'Urbantz" March 26, 2021 5.0 Urbantz nous a permis de démarrer assez facilement des clients et notre entreprise. L'accompagnement des équipes supports et la mise en place d'un POC est bien maitrisée et efficace. Pros Les qualités principales d'Urbantz sont l'agilité de la plateforme et la puissance de l'optimisateur de tournée. Les fonctionnalités du last mile sont également trèus intuitives et necessitent peu ou pas de formatino des livreurs . Urbantz permet une traçabilité de l'ensemble de la chaine de distribution,t un pilotage optimal de la qualité de service et une maitrise de l'expérience client. Cons La personnalisation des KPI et tableau de bord pour un suivi encore plus performant au niveau opérationnel Reason for choosing URBANTZ Pour l'agilité du produit et sa complétude . Les produits alternatifs ne sont pas aussi complet , il faut assembler multiples briques de TMS WMS Optimisateur de tournées , interface client , appli last mile .. De plus les technologies récentes utilisées sont plus facile à déployer dans nos organisations . Review Source Response from URBANTZ November 1, 2021 Thanks for your generous feedabck Sylvain. It's great to see you mentioning the agility of the platform and the power of the optimisation algorithms. As you noted, our aim is to provide complete traceability of the entire distribution chain in the last mile. On your point about KPIs and dashboards, thanks for sharing your thoughts. This is an area of the platform we're actively working to improve. Keep an eye on your emailfor roadmap updates as we move forwards, All the best, Urbantz team FV Felix V. Operations Manager Food & Beverages Used the software for: 6-12 months ### "Super Routenplanung und Top Kundenservice" November 3, 2021 4.0 Von der Sales-, über die Konfigurationsphase bis in den Live-Betrieb wurden wir bisher immer absolut top betreut und alle Mitarbeitenden von Urbantz mit denen wir in Kontakt standen, waren immer sehr professionell. Pros Urbantz integriert neben einer schnellen und effizienten Routenplanung, Features wie Kundenkommunikation auf Bestellebene, individualisierte Brandingmöglichkeiten und KPI-Auswertungen der Fahrerperformance. Cons Urbantz bietet viele Möglichkeiten doch sind nicht immer alle notwendig. In manchen Bereichen hätte uns ein schlankeres Setup gereicht. Switched from [Onfleet](https://www.capterra.com/p/142633/Onfleet/) Onfleet bietet aber einer gewissen Größe keine zuverlässige automatisierte Routenplanung. Review Source Response from URBANTZ November 17, 2021 Hi Felix thanks for the kind review! We're glad that you recognise Urbantz to be a high quality product with a rich feature set. We try to strike a delicate balance between providing customers with the level of configuration to cater to any specific use case or delivery flow and keeping the tool easy to use. By nature of the level of customisation you can achieve with Urbantz, there are certainly preferences that can be configured. We'll take your feedback on board and continue looking for ways to only expose these advanced setup options at the right moments. All the best, Urbantz team MD Maxence D. Chef de projet Stratégie & Innovation Logistics and Supply Chain Used the software for: 6-12 months ### "Un outil complexe et cher mais qui offre de grandes possibilités" October 29, 2021 5.0 Globalement l'expérience que nous avons avec Urbantz est bonne : le support est efficace et une fois la plateforme en main, elle est facilement utilisable. Les particularités de l'outil nous ont permis d'offrir à nos clients une livraison personnalisée qui respecte les contraintes de chacun. Pros J'apprécie particulièrement la liberté qu'offre Urbantz en terme de personnalisation. Le logiciel me permet un paramétrage fin en séparant le flux et les processus de livraison par client, tout en offrant aux livreurs une interface facilement compréhensible et instinctive. Cons Une fois l'outil pris en main il est très complet, mais peut rapidement faire peur à une première approche. Pour comprendre parfaitement les possibilités de l'outil il faut du temps et beaucoup de tests. Ce qui est d'autant plus vrai quand on cherche à être autonome dans l'utilisation et le paramétrage. Enfin et sans surprise, Urbantz est une solution couteuse (plus que le reste du marché), et il faut pouvoir rentabiliser un tel investissement. Reason for choosing URBANTZ Pour ses possibilités et la liberté de paramétrage qu'il offrait. Review Source Response from URBANTZ November 16, 2021 Thanks for the review Maxence, we hope that by handling the complexity, Urbantz ultimately makes your life easier. Freedom of customisation is a key tenet of our philosophy. We know that no two of our customers are the same and each has different use cases, constraints and requirements. While that does mean there are a lot of features and configuration options to tap into, we understand it can seem daunting for new users. That's why we're actively growing our customer success and support teams, so you always have the strategic and technical resource available to you. All the best, Urbantz team mL matthieu L. Directeur Projet, IT et finance Transportation/Trucking/Railroad Used the software for: 2+ years ### "retour d'expérience" November 5, 2021 5.0 L'outil a fortement amélioré la traçabilité avec la possiblité d'avoir des réponses fines (via arbres de décisions) de nos livreurs. Pros L'ergonomie du dashboard pour nos utilisateurs La capacité de l'équipe projet d'urbantz de s'adapter à nos besoins, nos spécificités Cons pas de point faible sur la version en ligne. En amélioration nous sommes convaincus qu'un outil de gestion du stock compléterai parfaitement cet outil. Review Source Response from URBANTZ November 17, 2021 Thanks for the review Matthieu, indeed the Urbantz platform was built from the ground up to shape itself to your spefic needs and constraints - not the other way around. We're glad you feel that the tool has helped you improve traceability of your deliveries and there are no obvious weak spots in the offering and will certainly take on board your idea for additional functionality! All the best, Urbantz team kL karine L. logistic coordinator Logistics and Supply Chain Used the software for: 6-12 months ### "toujours en formation sur l'outil" October 3, 2022 4.0 l'autonomie du client pour sa prise de RDV, l'obsolescence du logiciel entreprise Pros le suivi et la preuve de livraison l' enquête de qualité Cons les manipulations pour corriger les destinations (lourds : codes postaux, créneaux, TDS...) Review Source Response from URBANTZ October 31, 2022 Thanks for the feedback Karine. Indeed, the Urbantz platform is always improving and our customer success managers are happy to talk through any new features and functionality with you, should your team require training etc. All the best CC Christian C. Manager logistique Wholesale Used the software for: 1-2 years ### "Mon avis" September 27, 2022 4.0 Très bon contact. Réponse très rapide. La personne de référence change trop souvent. Pros Le client a la possibilité de suivre sa livraison Le suivi des livraisons en interne Cons La création du fichier et l'importation de celui ci Review Source Response from URBANTZ October 6, 2022 Thanks for the review Christian! It's great that you find the platform to be of high quality and easy to use. We are so pleased to see that you would recommend it to others as well! CB Cécile B. Cheffe de projets Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Avis d'utilisatrice Urbantz " March 29, 2021 5.0 Pros Urbantz est essentiel pour notre entreprise car il garantit que nos clients obtiennent ce qu'ils ont commandé, nous sommes en mesure de suivre où se trouvent nos chauffeurs en temps réel, de donner au client une heure d'arrivée estimée et d'avoir un retour d'expérience clients. Leurs Support est vraiment rapide et efficace. Ils sont ouvert aux spécifiques et cela est très important. Cons Quelques nouvelles idées nous viennent souvent et Urbantz les etudies toujours, une autre idée est de pouvoir suivre les kilomètres parcourus par camions. Reason for choosing URBANTZ Tout simplement génial. cela nous a aidés à grandir facilement. Review Source Response from URBANTZ November 1, 2021 Thanks for the review Cécile, as a mission-critical system, we understand what it means when customers like you put your faith in us to work together to improve your last mile. Your support is what makes it possible for us to develop an agile platform and, as you say, we always love to hear your ideas for improvements we can make. Please keep them coming! All the best, Urbantz team OM Olivier M. responsable d'exploitation Logistics and Supply Chain Used the software for: 6-12 months ### "Urbantz" November 10, 2021 4.0 l'utilité d'Urbantz c'est qu'on évolue avec son temps, c'est à dire une nouvelle façon de livrer en supprimant le maximum de papier (les BL par exemple) Pros Urbantz est très facile à utiliser, la fonction "Annonce" est très ludique Cons la programmation des pauses des chauffeurs qui reste à revoir car non fonctionnelle Review Source Response from URBANTZ November 17, 2021 Thanks for the review Olivier, We're glad you find the platform easy to use and that it has evolved in the direction that brings value to you by helping you to further digitalise your delivery operation. Thanks for the feedback on scheduling driver breaks. Please open a ticket with our support team if you're having an issue and they will be able to look into it then escalate to the relevant parties if a fix is required. All the best, Urbantz team CL Christian L. Managing Director Consumer Services Used the software for: 1-2 years ### "A recommander" March 24, 2021 5.0 URBANTZ est un bon outil, nous l'utilisons quotidiennement. A l'écoute des améliorations à apporter et ils sont très réactifs Pros Nombreuses fonctionnalités (que d'autres n'ont pas); URBANTZ est à l'écoute de ses clients, optimisations efficaces, suivi chauffeur Cons Quelques soucis techniques (bugs et indisponibilités); heureusement de courte durée! Reason for choosing URBANTZ Plus de fonctionnalités et utilisation plus claire (suivi chauffeurs entre autres) Review Source Response from URBANTZ March 25, 2021 We're happy you're happy with Urbantz, Christian! We continue to improve and strive to prevent any technical issue. Thanks for pointing out our pros and cons. Listening to partners like yourself, is what turned our software into a real asset for enterprises. Thank you for your feedback. MA Mourad A. Pdg Logistics and Supply Chain Used the software for: 2+ years ### "ltm" November 4, 2021 5.0 Expérience satisfaisante Pros Pour l’Optimisation et traçabilité de nos flux Cons Module Prise de rdv devrait être amélioré. Pas assez intuitif Reason for choosing URBANTZ Adapté à nos besoins et activités. Review Source Response from URBANTZ November 17, 2021 Thanks for the review Mourad, seeing all those gold stars put a big smile on our faces! And thanks for the suggestion about the appointment module, I'll share your feedabck with our product team. Have a great day, All the best, Urbantz team EK Engin K. Marketingleiter Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Zufriedenheit!" May 9, 2023 5.0 Unser Unternehmen hat durch Urbantz Zeit gewonnen. Ich plane alles viel schneller und effektiver. Pros Mit gefällt am meisten das Urbantz unsere Routenplanung vereinfacht hat.Ich kann unsere Fahrer besser Planen. Die Kundenbetreuung ist optimal. Cons Von meiner Seite gibt es keinen Nachteil. Die Software ist Fehlerfrei. Review Source Similar Products Featured