--- title: "URBANTZ Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about URBANTZ Software - reviews, pricing plans, popular comparisons to other Route Planning products and more." source_url: "https://www.capterra.com/p/157778/URBANTZ/" page_type: "product" language: "en" --- # URBANTZ Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) URBANTZ ## What is URBANTZ? "Urbantz is a powerful, easily configurable route planning and delivery management platform for enterprises. Our happy customers include Bosch, Carrefour, England's National Health Service, FM Logistic, Siemens, Westwing, Home24, Postnord, Marley Spoon and many more. Smartly plan and dispatch deliveries and collections across your fleets and carriers. With our AI-powered dynamic route planner, it’s never been simpler to add your own business logic to the mix." ## What is URBANTZ used for? [Delivery Management](https://www.capterra.com/delivery-management-software/)[Route Planning](https://www.capterra.com/route-planning-software/)[Transportation Management](https://www.capterra.com/transportation-management-software/) Top alternative Featured Overall rating Based on 28 user reviews Reviews sentiment Positive 89% Neutral 11% Negative 0% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for URBANTZ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.urbantz.com/&name=URBANTZ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### URBANTZ 4.3 (28) VS. [4.7 (55)](https://www.capterra.com/p/202055/eLogii/reviews/) Starting Price Contact vendor Starting Price $3000 per user, per month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (28) Ease Of Use 4.7 (28) Value For Money 4.1 (20) Value For Money 4.6 (27) Customer Service 4.4 (27) Customer Service 4.9 (27) ## URBANTZ alternatives [3.7 (38)](https://www.capterra.com/p/175186/Transportation-Management-and-Trucking-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars Highest Rated [Dropon](https://www.capterra.com/p/194624/Dropon/) [4.9 (28)](https://www.capterra.com/p/194624/Dropon/reviews/) Starting price $549.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Detrack](https://www.capterra.com/p/188592/Detrack/) [4.7 (97)](https://www.capterra.com/p/188592/Detrack/reviews/) Starting price $26.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Consignmate](https://www.capterra.com/p/242339/Consignmate/) [3.8 (5)](https://www.capterra.com/p/242339/Consignmate/#reviews) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 60% of reviewers rated it above 4 stars ## FAQs about URBANTZ Overview ### Which roles and teams benefit most from URBANTZ? URBANTZ is most used by logistics managers, operations leaders, project managers, and integration or IT teams coordinating last-mile delivery. Supply chain and account teams use it to improve dispatch visibility, partner coordination, and service performance, while executives rely on it for operational oversight, scalability, and data-driven delivery planning. Answer based on 28 reviews Overview ### What company size and industries is URBANTZ built for? URBANTZ is built for retail and logistics enterprises, but most reviewers come from small businesses at 68%, with logistics and supply chain leading industries at 43%. It also serves enterprise teams at 25%, especially in transportation, trucking, and railroad at 25%, plus retail organizations at 11%. Answer based on 28 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of URBANTZ? URBANTZ offers route management, route optimization, dispatch management, and live driver tracking for transportation operations. It also includes shipment tracking, delivery tracking, proof of delivery, barcode scanning, digital and electronic signature capture, customer portals, reporting and analytics, and workflow automation. Integrations ### Which third-party tools and platforms does URBANTZ integrate with? URBANTZ integrates with Oracle E-Business Suite, Order Manager for Microsoft Dynamics 365, SAP Enterprise Asset Management, and Salesforce Platform. These connections cover ERP, order management, asset management, and CRM workflows, giving URBANTZ support for four third-party platforms from its official catalog. Answer based on 9 reviews Getting Started and Support ### What training and onboarding options does URBANTZ offer? URBANTZ provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars offer group learning sessions, documentation serves as written reference material, and videos provide visual walkthroughs for reviewing features and setup steps. Answer based on 1 reviews Getting Started and Support ### What customer support options does URBANTZ offer? URBANTZ provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Reviewers describe the support as helpful and effective, noting smooth onboarding, well-managed POC setup, and a customer service team that responds well to business needs. Answer based on 3 reviews ## Features AI summary Based on 1,613 Route Planning reviews Capterra data shows that buyers of route planning software rank the following features as their top priorities: - **Delivery Tracking** (**55%** of reviewers rated this feature as critical) - **Mobile Access** (**58%**) - **Scheduling** (**53%**) URBANTZ supports all three features that reviewers rate most important: **Delivery Tracking**, **Mobile Access**, and **Scheduling**. Together, these capabilities help businesses monitor deliveries in real time, keep drivers and staff connected from any location, and plan routes and time slots more efficiently, allowing teams to improve coordination and complete deliveries with greater consistency. Delivery Tracking 4.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Mobile Access 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Scheduling 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Route Optimization 3.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Finding the most optimal routes for drivers based on various factors and constraints Live Driver Tracking 3.4 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Track driver locations on a map in real time Dispatch Management 4.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed URBANTZ 86 features ### All Features - 3PL Management: Outsource and manage third party logistics - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Carrier Management: Find, compare, and select the most time/cost-effective freight carrier - Cash on Delivery: Allows users to record and manage cash payments upon delivery of goods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Cross Docking: Unload incoming material to outbound vehicles with little or no storage between - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Dispatch Management: Manage sending personnel and resources to a site as needed - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Driver ETA: Generate estimated arrival times for drivers to keep back office or customers informed - Driver Management: Track all personnel who operate company vehicles - EDI: Transfer of data from one computer system to another - Electronic Signature: Digitally sign online documents - Emergency Dispatch: Coordinate emergency medical response - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Fleet Management: Management of commercial motor vehicles for work-related purposes - Food Delivery Dispatching: Dispatch food deliveries - For Courier Services: Intended to be used by courier services - Fuel Management: Monitor fuel consumption and optimize fuel usage - Fuel Tracking: Monitor and track fuel consumption and costs - Geofencing: Virtual perimeter for a real-world geographic area - Geographic Maps: Visualize locations on a map - Geolocation: Determines the location of a device using GPS or an IP address - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Label Printing: Process of printing custom labels through various methods. - Live Driver Tracking: Track driver locations on a map in real time - Live Tracking: Allow customers to track their order and keep them updated when the status changes. - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Mileage Tracking: Log miles driven for tax deduction or reimbursement purposes - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Signature Capture: Capture signatures via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Package Tracking: Track the parcel or consignment delivery status - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Proof of Delivery: Capture photos, signatures, customer IDs, GPS coordinates or other information to act as proof of delivery - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Tasks: Set the frequency of a task's occurrence - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Returns Management: Track and facilitate returns of products sold - Route History: Track past routes to better plan and optimize repeat trips - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Scheduling: Track and manage the scheduling of tasks - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transportation Management: Organize and track the physical movement of goods from one location to another - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.1 (28) 4.1 Based on 28 reviews ## Pricing Value for money 4.1 (20) ### Starting price Free trial not available Value for money 4.1 (20) 4.1 Based on 20 reviews ## Integrations [ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Oracle E-Business Suite](https://www.capterra.com/p/214932/Oracle-E-Business-Suite/)[ SAP Enterprise Asset Management](https://www.capterra.com/p/10010817/SAP-Enterprise-Asset-Management/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (27) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (27) 4.4 Based on 27 reviews ## User reviews Overall rating 4.3 Based on 28 reviews Filter by rating 5(10) 4(15) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent EK Engin K. Marketingleiter Transportation/Trucking/Railroad ### "Zufriedenheit!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 9, 2023 Unser Unternehmen hat durch Urbantz Zeit gewonnen. Ich plane alles viel schneller und effektiver. Pros Mit gefällt am meisten das Urbantz unsere Routenplanung vereinfacht hat.Ich kann unsere Fahrer besser Planen. Die Kundenbetreuung ist optimal. Cons Von meiner Seite gibt es keinen Nachteil. Die Software ist Fehlerfrei. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KL karine L. logistic coordinator Logistics and Supply Chain ### "toujours en formation sur l'outil" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 October 3, 2022 l'autonomie du client pour sa prise de RDV, l'obsolescence du logiciel entreprise Pros le suivi et la preuve de livraison l' enquête de qualité Cons les manipulations pour corriger les destinations (lourds : codes postaux, créneaux, TDS...) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 31, 2022 Thanks for the feedback Karine. Indeed, the Urbantz platform is always improving and our customer success managers are happy to talk through any new features and functionality with you, should your team require training etc. All the best CC Christian C. Manager logistique Wholesale ### "Mon avis" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 27, 2022 Très bon contact. Réponse très rapide. La personne de référence change trop souvent. Pros Le client a la possibilité de suivre sa livraison Le suivi des livraisons en interne Cons La création du fichier et l'importation de celui ci Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 6, 2022 Thanks for the review Christian! It's great that you find the platform to be of high quality and easy to use. We are so pleased to see that you would recommend it to others as well! KD Kjell D. Project Manager Logistics and Supply Chain ### "Urbantz, Easy to use in last mile" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 26, 2022 easy to use for dispatch and planning, userfriendly for drivers Pros Dashboard overview is clear , driver app is usage friendly Cons task view max 1 week view export max 1 month not working well in Edge Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 31, 2022 Thanks for your feedback, we're glad your team finds it easy to use for last mile management. Regarding export functionality, Urbantz manages incredibly large datasets so even manipulating 1 month's worth of data in spreadsheet software such as Excel can be a challenge if your operation has a high number of deliveries. That's why we offer the possibility for customers to retrieve all their data from the platform so it can be fed into their ERP or BI system. In this way, you can integrate your last mile delivery data with other customer information. We've also developed an Insights module that provides reports you can use to evaluate delivery activity across a variety of metrics, compare performance across hubs, carriers etc. All the best. JD Jonas D. Logisitcs Director Logistics and Supply Chain ### "Flexible and quick round processing" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 23, 2022 Fro quick crearion of rounds, correct planning and overall easy of use I would keep on using Urbantz Pros Quick creation and calculation of rounds Cons Needs a lot of refreshing and updates. Every now and then the system falls out. Alternatives considered [Descartes Aljex](https://www.capterra.com/p/215165/Descartes-Aljex/) Reasons for choosing URBANTZ More flexible, faster. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 6, 2022 Thanks for your review Jonas, it's great that you find the platform quick. Regarding platform updates, it's really important to us at Urbantz that we continue to evolve our solution so that it better meets our customers' needs. It's true that we are regularly updating the platform and we hope you and your teams see the benefits of these updates in terms of improved stability, efficiency and new features. We try to ensure that most of the updates are not forced so that each user can accept them at a time that suits them. We're working hard to identify the best ways to introduce new features without interrupting your work. Please let your CSM know if you think there are ways that we can do this better. Feedback like yours helps us to make our solution better and it's always appreciated. AS Anthony S. Logistiek Coördinator Logistics and Supply Chain ### "Urbantz - Easypost" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 23, 2022 Pros \- Optimisation of routes - Statistics about performances - Live tracking of drivers - ease of use of the application Cons \- There are many possibilities within Urbantz but it takes a while to match the possibilities with the needs of the company Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 6, 2022 Thanks for the review Anthony. It's great that you find the application easy to use and the route optimisation effective. Indeed, there are many possibilities to configure the Urbantz platform in different ways. We pride ourselves on the fact that we can support an extremely vast range of use cases for enterprise delivery operations. We're always striving to improve our onboarding processes for customers to make that matching of possibilities and needs as efficient as possible. And of course we're adding plenty of new features as well. Please reach out to your CSM if you'd like to see how we're changing the platform in ways that can better support your use case! FT Fabien T. Head of integration developments Retail ### "A bumpy road for integration" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 September 22, 2022 In the end, final functionality is correctly delivered to the client and users, but the setup and integration process has been very difficult because of numerous trials and errors Pros Feature set is quite large and complete, with options for a lot of use cases Cons Integration with our systems has been made very difficult by hazardous management of the APIs versions and documentation. We had multiple occurences of service calls not compliying to the decalred contract interfaces, causing bugs and preventing delivery for some of our clients. To make things worse, APIs and it's documentation aren't versionned, and changes aren't documented nor notified to the developpers Also, external carrieres integration is lacking maturity and poorly "abstracted", leading to more developpements and integration on our sides when onboarding new carriers Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 31, 2022 Hi Fabien, we're glad you value the breadth of features provided by the Urbantz platform and feel it can support a multitude of use cases. Thanks for your feedback, it helps our product team and engineers to make the Urbantz platform better. I've passed on your comments. All the best AN Anonymous User BD Manager Retail ### "Overall good product " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 22, 2022 Pros Route planning, software is quite easy to use for driver side. Cons No traffic influence considered in route planning. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 6, 2022 Thanks for your review! We're glad your drivers find the software intuitive. Regarding the factors involved in route planning, we do take into account traffic forecasts when calculating routes. If you believe traffic is consistently heavier than what our algorithms suggest, we can ensure more conservative route planning by lowering the anticipated speed of your vehicles within the Urbantz platform. Our CSM and support team would be happy to help in setting that up. OM Olivier M. responsable d'exploitation Logistics and Supply Chain ### "Urbantz" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 10, 2021 l'utilité d'Urbantz c'est qu'on évolue avec son temps, c'est à dire une nouvelle façon de livrer en supprimant le maximum de papier (les BL par exemple) Pros Urbantz est très facile à utiliser, la fonction "Annonce" est très ludique Cons la programmation des pauses des chauffeurs qui reste à revoir car non fonctionnelle Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 17, 2021 Thanks for the review Olivier, We're glad you find the platform easy to use and that it has evolved in the direction that brings value to you by helping you to further digitalise your delivery operation. Thanks for the feedback on scheduling driver breaks. Please open a ticket with our support team if you're having an issue and they will be able to look into it then escalate to the relevant parties if a fix is required. All the best, Urbantz team KV Kay V. Process engineer Transportation/Trucking/Railroad ### "Review urbantz" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 8, 2021 Pros T&T and communication with end customers Cons Planning capabilities and planning insights Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 17, 2021 Thanks for the review Kay, Having the ability to control communication with customers is one of the strengths of our platform. Please feel free to give your customer success manager more information on where you feel planning capabilities and insights could be improved - this feedback is how we improve the product, All the best, Urbantz team [View all Reviews](https://www.capterra.com/p/157778/URBANTZ/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.