--- title: "URBANTZ Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about URBANTZ Software - reviews, pricing plans, popular comparisons to other Route Planning products and more." source_url: "https://www.capterra.com/p/157778/URBANTZ/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # URBANTZ Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) URBANTZ ## What is URBANTZ? "Urbantz is a powerful, easily configurable route planning and delivery management platform for enterprises. Our happy customers include Bosch, Carrefour, England's National Health Service, FM Logistic, Siemens, Westwing, Home24, Postnord, Marley Spoon and many more. Smartly plan and dispatch deliveries and collections across your fleets and carriers. With our AI-powered dynamic route planner, it’s never been simpler to add your own business logic to the mix." ## What is URBANTZ used for? [Delivery Management](https://www.capterra.com/delivery-management-software/)[Route Planning](https://www.capterra.com/route-planning-software/)[Transportation Management](https://www.capterra.com/transportation-management-software/) Top alternative Featured Overall rating Based on 28 user reviews Reviews sentiment Positive 89% Neutral 11% Negative 0% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for URBANTZ?[Manage this product listing](https://www.g2.com/products/urbantz/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### URBANTZ 4.3 (28) VS. [4.7 (388)](https://www.capterra.com/p/131389/Elite-EXTRA/reviews/) Starting Price Contact vendor Starting Price $35 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (28) Ease Of Use 4.6 (28) Value For Money 4.1 (20) Value For Money 4.6 (27) Customer Service 4.4 (27) Customer Service 4.8 (27) ## URBANTZ alternatives [4.8 (57)](https://www.capterra.com/p/202055/eLogii/reviews/) Starting price $3000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [3.7 (38)](https://www.capterra.com/p/175186/Transportation-Management-and-Trucking-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars Highest Rated [Dropon](https://www.capterra.com/p/194624/Dropon/) [4.9 (28)](https://www.capterra.com/p/194624/Dropon/reviews/) Starting price $599.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194624/Dropon/) [Consignmate](https://www.capterra.com/p/242339/Consignmate/) [3.8 (5)](https://www.capterra.com/p/242339/Consignmate/#reviews) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 60% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/242339/Consignmate/) ## FAQs about URBANTZ Overview ### Which roles and teams benefit most from URBANTZ? URBANTZ is most used by logistics coordinators, operations managers, and transport teams managing delivery planning, carrier coordination, and last-mile execution. Project managers, IT transport product owners, and integration leaders support system rollout and process improvement, while directors and account managers monitor operational performance, service quality, and customer delivery commitments. Answer based on 28 reviews Overview ### What company size and industries is URBANTZ built for? URBANTZ is built for retail and logistics enterprises, while 68% of reviewers are small businesses and Logistics and Supply Chain is the top industry at 43%. It also serves enterprise organizations (25%) and transportation, trucking, and railroad companies (25%), with retail accounting for 11% of reviewers. Answer based on 28 reviews Features and Usability ### What are the key features of URBANTZ? URBANTZ offers 3PL management, dispatch management, and transportation management, along with route management and route optimization for delivery planning. Core tracking features include live driver tracking, shipment tracking, proof of delivery, geofencing, and GPS. It also includes workflow automation, alerts/notifications, reporting/analytics, and third-party integrations. Integrations ### Which third-party tools and platforms does URBANTZ integrate with? URBANTZ integrates with Oracle E-Business Suite, Order Manager for Microsoft Dynamics 365, SAP Enterprise Asset Management, and Salesforce Platform. These catalog integrations connect URBANTZ to enterprise resource planning, order management, asset management, and CRM environments, covering the main business systems listed for the product. Answer based on 9 reviews Getting Started and Support ### What training and onboarding options does URBANTZ offer? URBANTZ provides in person training, live online sessions, webinars, documentation, and videos. In person and live online options support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide on-demand walkthroughs for reviewing features and setup steps. Answer based on 1 reviews Getting Started and Support ### What customer support options does URBANTZ offer? URBANTZ provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe the support as helpful and effective, with smooth onboarding, well-managed POC setup, and responsive customer service that helps customers get started and follow deliveries in real time. Answer based on 3 reviews ## Features AI summary Based on 1,634 Route Planning reviews Capterra data shows that buyers of route planning software rank the following features as their top priorities: - **Delivery Tracking** (**54%** of reviewers rated this feature as critical) - **Mobile Access** (**58%**) - **Scheduling** (**53%**) URBANTZ supports all three features reviewers consider most important: **Delivery Tracking**, **Mobile Access**, and **Scheduling**. Together, these capabilities help businesses monitor deliveries in real time, keep drivers and staff connected from anywhere, and plan routes and time slots more efficiently, allowing teams to improve delivery visibility, coordinate daily operations, and stay on schedule. Delivery Tracking 4.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Mobile Access 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Scheduling 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Live Driver Tracking 3.4 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Track driver locations on a map in real time Dispatch Management 4.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed Reporting/Analytics 2.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data URBANTZ 86 features ### All Features - 3PL Management: Outsource and manage third party logistics - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Carrier Management: Find, compare, and select the most time/cost-effective freight carrier - Cash on Delivery: Allows users to record and manage cash payments upon delivery of goods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Cross Docking: Unload incoming material to outbound vehicles with little or no storage between - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Dispatch Management: Manage sending personnel and resources to a site as needed - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Driver ETA: Generate estimated arrival times for drivers to keep back office or customers informed - Driver Management: Track all personnel who operate company vehicles - EDI: Transfer of data from one computer system to another - Electronic Signature: Digitally sign online documents - Emergency Dispatch: Coordinate emergency medical response - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Fleet Management: Management of commercial motor vehicles for work-related purposes - Food Delivery Dispatching: Dispatch food deliveries - For Courier Services: Intended to be used by courier services - Fuel Management: Monitor fuel consumption and optimize fuel usage - Fuel Tracking: Monitor and track fuel consumption and costs - Geofencing: Virtual perimeter for a real-world geographic area - Geographic Maps: Visualize locations on a map - Geolocation: Determines the location of a device using GPS or an IP address - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Label Printing: Process of printing custom labels through various methods. - Live Driver Tracking: Track driver locations on a map in real time - Live Tracking: Allow customers to track their order and keep them updated when the status changes. - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Mileage Tracking: Log miles driven for tax deduction or reimbursement purposes - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Signature Capture: Capture signatures via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Package Tracking: Track the parcel or consignment delivery status - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Proof of Delivery: Capture photos, signatures, customer IDs, GPS coordinates or other information to act as proof of delivery - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Tasks: Set the frequency of a task's occurrence - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Returns Management: Track and facilitate returns of products sold - Route History: Track past routes to better plan and optimize repeat trips - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Scheduling: Track and manage the scheduling of tasks - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transportation Management: Organize and track the physical movement of goods from one location to another - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.1 (28) 4.1 Based on 28 reviews ## Pricing Value for money 4.1 (20) ### Starting price Free trial not available Value for money 4.1 (20) 4.1 Based on 20 reviews ## Integrations [ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Oracle E-Business Suite](https://www.capterra.com/p/214932/Oracle-E-Business-Suite/)[ SAP Enterprise Asset Management](https://www.capterra.com/p/10010817/SAP-Enterprise-Asset-Management/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (27) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (27) 4.4 Based on 27 reviews ## User reviews Overall rating 4.3 Based on 28 reviews Filter by rating Counts reflect reviews available in this feed. 5(10) 4(15) 3(3) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful ED Eduardo D. Managing Partner Used the software for: 1-3 years ### "Superior standard features and high speed of implementation" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 March 12, 2019 Aftr checking and testing many competing products, we selected Urbantz as the most suitable for our client business needs. People we have worked with has been very responsive. We could manage several go-lives in 2-3 months after having selected this solution. Pros It really works according to product specifications and features published in the website. Standard features are superior to competitors' offering. Product is in constant evolution. A standard way to add specific client information and use it in business rules that can be maintained by the client without jeopardizing upgrades. Client requests always become part of the standard product instead of starting parallel client versions. All clients are on the same platform and version. Implementation can be as quick as client connects to Urbantz standard APIs. In our case, it took 2 months to move from the first design workshop to the first go-live. Cons Product cost is high. Communication & support could be easily improved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jonas D. Logisitcs Director Used the software for: 3-5 years ### "Flexible and quick round processing" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 2, 2022 Fro quick crearion of rounds, correct planning and overall easy of use I would keep on using Urbantz Pros Quick creation and calculation of rounds Cons Needs a lot of refreshing and updates. Every now and then the system falls out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Project Manager Used the software for: 3-5 years ### "Urbantz, Easy to use in last mile" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 27, 2022 easy to use for dispatch and planning, userfriendly for drivers Pros Dashboard overview is clear , driver app is usage friendly Cons task view max 1 week view export max 1 month not working well in Edge Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Process engineer Used the software for: Less than 1 year ### "Review urbantz" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 11, 2021 Pros T&T and communication with end customers Cons Planning capabilities and planning insights Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Logistiek Coördinator Used the software for: 1-3 years ### "Urbantz - Easypost" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 26, 2022 Pros \- Optimisation of routes - Statistics about performances - Live tracking of drivers - ease of use of the application Cons \- There are many possibilities within Urbantz but it takes a while to match the possibilities with the needs of the company Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Head of integration developments Used the software for: 3-5 years ### "A bumpy road for integration" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 October 2, 2022 In the end, final functionality is correctly delivered to the client and users, but the setup and integration process has been very difficult because of numerous trials and errors Pros Feature set is quite large and complete, with options for a lot of use cases Cons Integration with our systems has been made very difficult by hazardous management of the APIs versions and documentation. We had multiple occurences of service calls not compliying to the decalred contract interfaces, causing bugs and preventing delivery for some of our clients. To make things worse, APIs and it's documentation aren't versionned, and changes aren't documented nor notified to the developpers Also, external carrieres integration is lacking maturity and poorly "abstracted", leading to more developpements and integration on our sides when onboarding new carriers Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Project Manager Used the software for: Less than 1 year ### "Frederic H. Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 29, 2021 Urbantz has deeply modernized our brand reputation. The Urbantz teams are really committed, professional and conscientious. Pros Intuitive and pleasant user interface Quick integration with flexible APIs Cons APIs could still be improved on some features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Julien B. IS Urban Logistics Manager Used the software for: 1-3 years ### "Friendly and efficient last mile delivery platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 23, 2021 Good experience both with the platform and the Urbantz team, from sales team to customer success and project teams. Pros Architecture of the platform, easy integrations thanks to APIs Fast rollout capabilities of the platform in new cities and countries Easy to use for drivers, dispatchers and customers Availability of the platform Cons Embedded reporting capabilities Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer BD Manager Used the software for: Less than 1 year ### "Overall good product " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 27, 2022 Pros Route planning, software is quite easy to use for driver side. Cons No traffic influence considered in route planning. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Co-founder and Technical Officer Used the software for: Less than 1 year ### "Best software for last mile delivery so far" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 23, 2021 You can customize the software based on your need. The software is very flexible and Urbantz has a very good customer support. Pros The software is very simple to implement, its daily use is very intuitive and its functionalities allow us to offer the best experience to our customers. Cons Some features such as the integration of relay points during the rounds need to be improved in order to enhance the software and address all the issues of last mile delivery. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/157778/URBANTZ/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.