Who Uses This Software?

Companies wishing to upgrade from traditional phone systems. Telebroad provides reliable cloud communication systems to all industries at a fraction of the cost of traditional phone lines.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • TeleBroad
  • acd.telebroad.com/
  • United States

About ACD panel

Telebroad's ACD Panel provides your call center administrator with powerful management and supervision tools, allowing for real time handling of overflow and heavy volumes. Built-in algorithms facilitate efficient calls distribution while drag and drop functionality gives easy manual control when needed. Additional tools include detailed reports, call logs, and advanced management of queues and agents. Customized alerts always keep you informed about scenarios that require immediate attention.


ACD panel Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

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