5 / 5 1 review

Who Uses This Software?

Specifically designed and priced for small and medium sized businesses from any industry.

Average Ratings

1 Review
  • 5 / 5
  • 5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Version
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Evanto
  • evantodesk.com/
  • Founded 2014
  • United Kingdom

About EvantoDesk

Back in 2012 Simon Sewart was the founder of a small business with 18 employees that was struggling to respond quickly and efficiently to customer emails. Simon looked at all of the available help desk software on the market and quickly discovered that none of it had been built for SMEs; it was all too complicated to configure and use. EvantoDesk is simple help desk software designed specifically for SMEs; in many ways as powerful as enterprise software but without the complexities.

EvantoDesk Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

EvantoDesk Reviews Recently Reviewed!

Quality product yet good value

Jan 05, 2017
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not

Pros: It has a clean easy to use design and so we have barely needed to train our staff. The workflows save us time and the alerts to our email addresses ensure we can react quickly to new orders and replies to existing orders. Has given us confidence that we are on top of all orders now and so we feel confident as we are now expanding and opening a new branch in Bristol.

Cons: The ticket list can sometimes be slow to open. Some bugs were present when we started using it but in the past few weeks, we have not encountered any bugs so they must now be fixed.

Overall: EvantoDesk has really helped us manage our organic box orders and we are no longer missing any orders which used to happen when we used just email software. It has been easy to use and setup and the workflows have been really important in alerting us to new orders and responses. The design is a pleasure to use and as we grow we may use the other features such as live chat and possibly the help docs and forums. Customer support is just office hours but we haven't needed it too much. EvantoDesk has agreed to integrate with our online orders software and is friendly, professional people to deal with.

Recommendations to other buyers: For any small business where you have a general email address then paying a relatively small amount of money a month for a product like this is just a necessity. We now get back to customers quickly and it takes us less time to respond. We are just more professional and have definitely grown since using it and we think that is largely down to our much-improved customer service. We can't understand how we managed before (and as we missed orders and emails, I guess we didn't manage too well!).

Vendor Response

by Evanto on January 10, 2017

Thanks for the great feedback Luke. We've noticed that the ticket list can be slow to load occasionally. It's caused when the reports are being compiled and so only affects the list for 3-4 mins every hour however that's not acceptable and we're working on a fix - will be live shortly.