--- title: "EvantoDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about EvantoDesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/157819/EvantoDesk/" page_type: "product" language: "en" --- # EvantoDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) EvantoDesk ## What is EvantoDesk? Simon Sewart was the founder of a small business (ClinicAppointments.com) with 18 employees that was struggling to respond quickly and efficiently to customer emails. Simon looked at all of the available help desk software on the market and quickly discovered that none of it had been built for SMEs; it was all too complicated to configure and use. EvantoDesk has been designed specifically for SMEs; in many ways as powerful as enterprise software but without the complexities. ## What is EvantoDesk used for? [Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for EvantoDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://evantodesk.com/&name=EvantoDesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### EvantoDesk 5.0 (3) VS. [4.4 (4,087)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $15 Per Feature, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.3 (3,611) Value For Money 5.0 (3) Value For Money 4.2 (2,666) Customer Service 4.7 (3) Customer Service 4.3 (2,774) ## EvantoDesk alternatives [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [4.5 (3,465)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [Milvus](https://www.capterra.com/p/202528/Milvus/) [4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Freshservice](https://www.capterra.com/p/132997/Freshservice/) [4.5 (771)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about EvantoDesk Overview ### What company size and specific industries is EvantoDesk built for? EvantoDesk is designed for small and medium-sized businesses across any industry. It is priced for organizations that need a support desk solution suited to SMB operations rather than large enterprise environments, making it relevant to companies in retail, services, technology, and other sectors. Features and Usability ### What are the key features of EvantoDesk? EvantoDesk offers ticket management, multi-channel communication, and call center management for handling support requests across email, chat, and social media. It also includes automated routing, alerts/escalation, SLA management, knowledge base management, self-service portal, workflow configuration, reporting/analytics, and API access for connected operations. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does EvantoDesk integrate with? EvantoDesk integrates with Mailchimp, Meta for Business, Twitter/X, and Zapier. These catalog integrations cover email marketing, social media, and automation connections, giving teams a small but focused set of third-party options for linking support workflows with common business tools. Getting Started and Support ### What training and onboarding options does EvantoDesk offer? EvantoDesk provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training and live online sessions support guided instruction, webinars present scheduled product guidance, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does EvantoDesk offer? EvantoDesk provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. These support channels give users several ways to find answers or contact support, with no reviewer feedback available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 5,070 Help Desk reviews Capterra data shows that buyers of help desk software rank the following features as their top priorities: - **Ticket Management** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**39%**) - **Service Level Agreement (SLA) Management** (**38%**) EvantoDesk supports all three features that reviewers consider most important: Ticket Management, Real-Time Notifications, and Service Level Agreement (SLA) Management. Together, these capabilities help businesses organize support requests, keep teams updated as issues change, and track response commitments, allowing teams to deliver more consistent and timely customer service. Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Customizable Branding Add customized logos and colors to align with company branding Data Import/Export Import and export data to and from software applications Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support EvantoDesk 18 features System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Add customized logos and colors to align with company branding Import and export data to and from software applications Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Engage in direct, instant messaging with customers, users, etc. Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track, manage, or resolve user requests and IT incidents/issues Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial Basic $15.00 Per Feature,Per Month Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent David B. Founding Executive Director Marketing and Advertising ### "Excellent support process enabler" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2018 We have been able to move away from using personal email addresses to handle support requests, to implementing one support email address (at our domain name) through which all requests flow. - Then, regardless of to whom each case is assigned, communications go back to the client from the same email address they contacted. And we have clear sight of how many tickets are still open and how long it takes us to resolve different requests etc - great for understanding where we should focus our own process/systems improvements Pros Enables one email address to be used for all types of request, which can then be quickly passed to the appropriate agent to resolve. - Makes sure that nothing 'falls between the cracks' of a rapidly growing business. Cons There were a couple of UX queries we had, but these were virtually instantly resolved by the team at Evantodesk Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Principal ### "Has all the features you need. We searched high and low for all these features." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 4, 2018 I literally looked for months for software that could handle everything I needed for my IT support company. Every time I thought we found it, basic features would be missing and support would never get back to me. I thought most of these should be included but EvantoDesk is the only one that had everything! Support have been VERY responsive getting back to us in minutes. Pros I literally looked for months for software that could handle everything I needed for my IT support company. Every time I thought we found it, basic features would be missing and support would never get back to me. I thought most of these should be included but EvantoDesk is the only one that had everything! Support have been VERY responsive getting back to us in minutes. Cons UI is a little "techy" but they are working on that. Still usable, it just would be better if redesigned for non-geeks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LH Luke H. Owner Food & Beverages ### "Quality product yet good value" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 5, 2017 EvantoDesk has really helped us manage our organic box orders and we are no longer missing any orders which used to happen when we used just email software. It has been easy to use and setup and the workflows have been really important in alerting us to new orders and responses. The design is a pleasure to use and as we grow we may use the other features such as live chat and possibly the help docs and forums. Customer support is just office hours but we haven't needed it too much. EvantoDesk has agreed to integrate with our online orders software and is friendly, professional people to deal with. Pros It has a clean easy to use design and so we have barely needed to train our staff. The workflows save us time and the alerts to our email addresses ensure we can react quickly to new orders and replies to existing orders. Has given us confidence that we are on top of all orders now and so we feel confident as we are now expanding and opening a new branch in Bristol. Cons The ticket list can sometimes be slow to open. Some bugs were present when we started using it but in the past few weeks, we have not encountered any bugs so they must now be fixed. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor January 10, 2017 Thanks for the great feedback Luke. We've noticed that the ticket list can be slow to load occasionally. It's caused when the reports are being compiled and so only affects the list for 3-4 mins every hour however that's not acceptable and we're working on a fix - will be live shortly. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.