--- title: "Dialpad AI Meetings Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Dialpad AI Meetings Software - reviews, pricing plans, popular comparisons to other Video Conferencing products and more." source_url: "https://www.capterra.com/p/157843/UberConference/" page_type: "product" language: "en" --- # Dialpad AI Meetings Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dialpad AI Meetings ## What is Dialpad AI Meetings? Video conferencing shouldn't be a standalone tool bolted onto everything else. Dialpad AI Meetings unifies video conferencing with calling, messaging, and Agentic AI in one platform, so meetings generate live transcripts, summaries, and action items instead of just a recording. Every session feeds a compounding intelligence layer built on 775M+ AI recaps and counting, governed by Dialpad's Guardian layer for secure, enterprise-grade operations, video conferencing built for connected intelligence, not just face-to-face calls. ## What is Dialpad AI Meetings used for? [Meeting](https://www.capterra.com/meeting-software/)[Web Conferencing](https://www.capterra.com/web-conferencing-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/) Top alternative Featured Overall rating Based on 602 user reviews Reviews sentiment Positive 89% Neutral 8% Negative 2% Pros & cons Intuitive and simple interface Effective conferencing capabilities Frequent audio and mute problems Screen sharing performance issues Starting price $20 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dialpad AI Meetings?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://dialpad.com/&name=Dialpad AI Meetings) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dialpad AI Meetings 4.5 (602) VS. [4.7 (24,196)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $20 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (601) Ease Of Use 4.6 (11,127) Value For Money 4.4 (431) Value For Money 4.5 (6,847) Customer Service 4.3 (387) Customer Service 4.4 (6,601) ## Dialpad AI Meetings alternatives [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,150)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,675)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) [4.5 (12,171)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176572/Google-Hangouts/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,694)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [View all alternatives](https://www.capterra.com/p/157843/UberConference/alternatives/) ## FAQs about Dialpad AI Meetings Overview ### What problems does Dialpad AI Meetings solve? Dialpad AI Meetings solves remote communication gaps, scattered meeting follow-up, and the admin burden of note-taking by combining reliable conferencing, searchable transcripts, AI summaries, and extracted action items. Distributed teams, sales reps, managers, trainers, and client-facing staff benefit most when coordinating across offices, time zones, and recurring meetings. Answer based on 339 reviews Overview ### Which roles and teams benefit most from Dialpad AI Meetings? Dialpad AI Meetings benefits executives, sales teams, project managers, and operations staff who need accurate meeting records and follow-up. Founders and CEOs use it to capture decisions, account executives and managers track client conversations, and technical and marketing teams rely on transcripts, summaries, and action items to stay aligned. Answer based on 569 reviews Overview ### What company size and industries is Dialpad AI Meetings built for? Dialpad AI Meetings is built for the hybrid and virtual workplace, with strongest adoption among small businesses at 77% and the highest industry share in Computer Software and Information Technology and Services at 11% each. It also serves midsize businesses at 16%, enterprises at 7%, and Marketing and Advertising at 10%. Answer based on 602 reviews Features and Usability ### What are the key features of Dialpad AI Meetings? Dialpad AI Meetings includes core conferencing features like conference calls, video conferencing, screen sharing, and call recording, plus host controls for managing participants. A key differentiator is AI meeting recaps with searchable transcripts and action item tracking. Calendar sync, dedicated dial-in access, and browser-based joining support routine meeting management. Answer based on 197 reviews Pricing ### How much does it cost and what fees or limitations are included? Dialpad AI Meetings starts with a free plan for up to 10 participants and 45-minute meetings, plus a free trial. The Business plan costs $20/user/month and raises limits to 100 participants and five-hour meetings with transcripts. Reviewers often call the free tier enough for basic needs, though the 45-minute cap can be frustrating. Answer based on 130 reviews Integrations ### Which third-party tools and platforms does Dialpad AI Meetings integrate with? Dialpad AI Meetings integrates with 10 third-party tools and platforms, including Slack, Google Calendar, Gmail, Google Drive, Microsoft 365, Microsoft Outlook, Salesforce Platform, HubSpot CRM, Dropbox, and Box. These integrations span messaging, email and calendars, cloud storage, and CRM systems commonly used in business workflows. Answer based on 38 reviews Getting Started and Support ### How easy is it to onboard and train a team on Dialpad AI Meetings? Dialpad AI Meetings is generally quick to onboard, with documentation and videos available for basic setup and daily use. Reviewers say most team members, especially frequent meeting participants and trainers, learn it fast or need little training. Admins and users adopting advanced features, recordings, or call settings may need more time. Answer based on 16 reviews Getting Started and Support ### What customer support options does Dialpad AI Meetings offer, and how do users rate the experience? Dialpad AI Meetings offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as fast, attentive, and easy to reach, especially through live chat, though some report inconsistent follow-through, unhelpful troubleshooting, and unresolved technical issues. Answer based on 105 reviews Security ### How does Dialpad AI Meetings handle data security and access control? Dialpad AI Meetings uses call locking to keep meetings secure and private, plus screen and window sharing options that help protect sensitive content. Reviewers also describe it as secure for business meetings and screen sharing, though some report browser security warnings, secure-browser instability, and concerns that open conference links may allow uninvited access. Answer based on 17 reviews ## Pros and Cons Intuitive and simple interface 95% positive reviews out of 151 Most users report ease of use, with minimal training needed and a straightforward, user-friendly interface. Frequent audio and mute problems 71% negative reviews out of 48 Most reviewers find recurring audio glitches, echo, and muting difficulties disrupt conversations and meeting flow. Effective conferencing capabilities 95% positive reviews out of 55 Most reviewers describe conferencing communication as reliable, with clear audio and accessible tools for virtual meetings. Screen sharing performance issues 73% negative reviews out of 45 Most users report screen sharing lag, delays, and freezes, especially with slow internet or multiple participants. Robust remote team collaboration 100% positive reviews out of 37 Most reviewers indicate team collaboration is seamless, supporting remote work, cross-location meetings, and easy group communication. Connectivity instability concerns 59% negative reviews out of 44 Some users report connection issues, dropped calls, and sensitivity to network changes, impacting meeting reliability. ## Features AI summary Based on 9,763 Video Conferencing reviews Capterra reviewers say these are the video conferencing features buyers care about most: - **Two-Way Audio & Video** (**65%** of reviewers rated this feature as critical) - **Chat/Messaging** (**64%**) - **Meeting Management** (**52%**) Dialpad AI Meetings supports all three top-priority features: **Two-Way Audio & Video**, **Chat/Messaging**, and **Meeting Management**. With coverage across each of these key areas, the product gives teams a single place to host live conversations, communicate during meetings, and keep sessions organized from start to finish, helping businesses improve collaboration, reduce meeting friction, and keep work moving forward. Two-Way Audio & Video 4.8 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Presenter can see and hear participants and vice versa Chat/Messaging 5.0 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Two Way Audio & Video 4.8 (17) 47.06% of 17 reviewers that rated this feature as important or highly important Presenter can see and hear participants and vice versa. Scheduling 5.0 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Screen Sharing 4.7 (18) 50.00% of 18 reviewers that rated this feature as important or highly important Digitally share screen view with others Mobile Access 4.8 (21) 52.38% of 21 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Dialpad AI Meetings 32 features ### All Features - Action Item Tracking: Track the status of discussed/agreed tasks - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Availability Indicator: Indication whether a resource is available or protected from allocation - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Desktop/Browser Sharing: Share screens of either your computer's desktop or your browser tab with another computer - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Host Controls: Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Online Voice Transmission: Transmit voice and other information digitally - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Real Time Screen Sharing: Share your screen with a third party to enable them to see what changes/actions are being performed as they happen - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Recording: Record live video calls to play later - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Sharing: Digitally share screen view with others - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Conferencing: Connect with meeting participants remotely over video - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard --- Get Advice We can help you find the software with the features you need. Features 4.3 (601) 4.3 Based on 601 reviews ## Pricing Value for money 4.4 (431) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/157843/UberConference/pricing/) Free $0.00 It includes: - 10 Participants Max - Free Unlimited Video Meetings - Meet for up to 45 Minutes - Screen Sharing - Unlimited Call Recordings Business $20.00 Per User,Per Month It includes: - 100 Participants Max - Auto-Dial Out to Participants - Custom Hold Music - Meet for up to 5 Hours - Recording Transcripts - Unlimited Video Recordings Value for money 4.4 (431) 4.4 Based on 431 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/)[ Box](https://www.capterra.com/p/148766/Box/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (387) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (387) 4.3 Based on 387 reviews ## User reviews Overall rating 4.5 Based on 602 reviews Filter by rating 5(359) 4(178) 3(50) 2(9) 1(6) Mentioned topic Sorted by most recent JD Josh D. Leadership Transportation/Trucking/Railroad ### "Very Impressed" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 April 17, 2026 Overall, Dialpad AI Meetings seems like a strong productivity tool with real business value if used correctly. The biggest strengths are automated notes, meeting summaries, action items, and better visibility into conversations without needing managers in every call. Pros Automatic meeting summaries & action items Instead of scrambling to take notes, the platform creates recaps and follow-up items automatically. That’s one of the biggest real-world productivity wins. Real-time transcription during meetings Live transcripts make it easier to follow conversations, especially in fast meetings, remote calls, or when reviewing details afterward. Cons Automatic meeting summaries & action items Instead of scrambling to take notes, the platform creates recaps and follow-up items automatically. That’s one of the biggest real-world productivity wins. Real-time transcription during meetings Live transcripts make it easier to follow conversations, especially in fast meetings, remote calls, or when reviewing details afterward. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Representative Accounting ### "Awesome experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2026 The "Big Picture" Sentiment The best way to describe Dialpad is "AI-native." Unlike competitors who added AI as a plugin later, Dialpad feels like it was built around the transcript. The Vibe: It turns a meeting from a "point-in-time event" into a "searchable asset." Reliability: For voice, it’s top-tier. For heavy video/screen sharing, it’s a solid "B+." Pros The "Ghostwriter" (AI Recaps & Summaries) This is consistently the #1 favorite. Instead of scribbling notes, the AI (powered by DialpadGPT) creates a highly accurate summary of the meeting. Why it's great: It automatically extracts action items (e.g., "\[sensitive content hidden\] will send the proposal by Friday") and provides a searchable transcript. It saves about 10–15 minutes of admin work per meeting. Cons The "Robotic" Transcription Errors While the AI is great, it isn’t perfect. The Issue: It can struggle with heavy accents, technical jargon, or people talking over each other. Review Tip: You might mention that you occasionally have to spend time "cleaning up" the automated summary because the AI misinterpreted a specific product name or industry term. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Nick F. CFO Information Technology and Services ### "Worst Company we have ever dealt with. Do not purchase! " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 6, 2026 It may be the worst company I have dealt with. I have been managing business systems as an executive for 20+ years and I am not sure I have ever had as bad of an experience. The software did not work as designed, they kept claiming things would change. We ended our contract in writing, within terms, they continued to collect money post term. We emailed and escalated to the team and they acknowledged they messed up but they cannot figure out a way to reimburse us. I even escalated this to their \[sensitive content hidden\] who never responded to me nor acknowledged my email. I would 100% look elsewhere for your phone and Meeting needs. Pros Nothing, technology was clunky and didn't work. Account management is a distaster. The call reporting was not good. There is a lag when you would make calls and customers would hang up. Cost us thousands of dollars in our outbound sales department. Cons Their account management is horrible, we ended contract properly and they still can't figure out. We have been asking for a refund for 6+ months for fees they took out post cancellation. Do not do business with them. Nothing seems to get them to care. Switched from [MiContact Center Business](https://www.capterra.com/p/214930/MiCloud-Contact-Center-Business/) Wanted a soft phone product that integrated into Salesfroce. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OD Olga D. Pharmacist Hospital & Health Care ### "Review from regular user" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 9, 2026 Overall, it's a reliable system, with limited downtime. It integrates well with other systems, such as Salesforce, and offers a comprehensive team chat option that beats other popular team chats. Pros I liked the overall feel of the platform and user interface - it's easy to use and works reliably most of the time. Cons Since the needed use consisted of multiple outbound leads calling, I wish it would offer more efficient predictive dialing. Switched from [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) The team that I contract with decided to make the switch to integrate with Salesforce and streamline services. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Brenda M. CMA Law Practice ### "Poly Dialpad " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2025 Pros I like how I'm able to see the call being transcribed in real time. It really makes a difference being able to look back at what the caller was saying. Cons Doing conference calls is difficult at times. I would like to see more people added to the quick search when transferring calls to VM. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LE Lauren E. Attorney Legal Services ### "Conferencing calls made easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2025 Great. Having a dial-in number is convenient and simplifies things. I also like that you can log-in into the website and add numbers to call. Pros This product is great for folks who need conference calls. I am often involved in calls where the attorneys have to conference and then call the Court. I just circulate the call-in number and then add in the Court through the website once everyone is on the line. Cons The only issue is that you cannot hear what is going on when you dial out from the computer so I just assume no one answered if no one joins the call after so long. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LN Luda N. Claim adjuster Insurance ### "Dialpad important part of my job" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2025 In general my experience with Dialpad is positive. I like it better than regular phone. There is a lot of option to help for better customer service Pros Nice software to for connection with customers. Security on a high level. It's nice to be able have a phone call records what should transfer you to transcript, summarising, key word and investigation question. Good to be able record greeting and schedule your business hours and auto voice massage Cons Sime time it has some issue with connection. When try to call you do not listen your customers and need restart Dialpad Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Stefano C. Logistics Manager Transportation/Trucking/Railroad ### "A Great Web Meeting Solution For Business " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 30, 2024 Pros With this product, handling business meetings is easy and the software is very secure. It makes both communication and also team collaborations a breeze. Cons It has not disappointed us yet. It always delivered. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SG Steve G. Non Executive Director Religious Institutions ### "My Review of Dialpad AI Meetings" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 8, 2024 Pros It has been seamless to conduct audio and video calls with Dialpad AI Meetings which offers DOLBY voice and HD video quality. Cons It requires internet connection to use Dialpad AI Meetings since it is cloud-based. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DR Divesh R. Children Mentor Education Management ### "My Experience with Dialpad AI Meetings" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2024 Real-time team collaboration and video conferencing. Pros I am able to effectively connect with my fellow mentors across the globe via audio and video calls with the help of Dialpad AI Meetings. Cons Every aspect works lit for me when using Dialpad AI Meetings. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/157843/UberConference/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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