# Dialpad AI Meetings Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Dialpad AI Meetings Software - reviews, pricing plans, popular comparisons to other Video Conferencing products and more. Source: https://www.capterra.com/p/157843/UberConference --- # Dialpad AI Meetings Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dialpad AI Meetings ## What is Dialpad AI Meetings? Dialpad Ai Meetings is an HD video conferencing platform that lets you meet face-to-face with clients and colleagues wherever you are. One-click video conferencing, live Ai transcriptions, intelligent collaboration features, and advanced host controls ensure your meetings stay productive and personalized, on any device. ## What is Dialpad AI Meetings used for? [Meeting](https://www.capterra.com/meeting-software/)[Web Conferencing](https://www.capterra.com/web-conferencing-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/) Overall rating Based on 602 user reviews Reviews sentiment Positive 89% Neutral 8% Negative 2% Pros & cons Intuitive and accessible interface Reliable conferencing communication tool Frequent audio and mute problems Screen sharing performance issues Starting price $20 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dialpad AI Meetings?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://dialpad.com/&name=Dialpad AI Meetings) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dialpad AI Meetings 4.5 (602) VS. [### Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,027)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting Price $20 Per User, Per Month Starting Price $4 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (601) Ease Of Use 4.4 (11,004) Value For Money 4.4 (431) Value For Money 4.4 (6,742) Customer Service 4.3 (387) Customer Service 4.2 (6,493) ## Dialpad AI Meetings alternatives [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,585)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Highest Rated [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,565)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) [4.5 (12,113)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176572/Google-Hangouts/) [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) [4.4 (11,528)](https://www.capterra.com/p/163332/GoToMeeting/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163332/GoToMeeting/) [View all alternatives](https://www.capterra.com/p/157843/UberConference/alternatives/) ## FAQs about Dialpad AI Meetings Overview ### What problems does Dialpad AI Meetings solve? Dialpad AI Meetings solves remote coordination gaps, manual note-taking, and unreliable client conferencing by combining easy video calls, screen sharing, recordings, transcripts, and AI summaries with action items. Sales teams, distributed managers, educators, and customer-facing staff benefit most when running demos, recurring team meetings, and cross-office collaboration across time zones. Answer based on 339 reviews Overview ### Which roles and teams benefit most from Dialpad AI Meetings? Dialpad AI Meetings benefits executives, sales teams, project managers, and operations leaders who need accurate meeting records and faster follow-up. Engineering and consulting teams use it to capture decisions and action items, while marketing and office management rely on searchable summaries to coordinate stakeholders, reduce note-taking, and keep projects moving. Answer based on 569 reviews Overview ### What company size and industries is Dialpad AI Meetings built for? Dialpad AI Meetings is built for hybrid and virtual workplaces, with 77% of reviewers from small businesses and the top industries split between Computer Software at 11% and Information Technology and Services at 11%, followed by Marketing and Advertising at 10%. It also serves midsize businesses at 16% and enterprises at 7%. Answer based on 602 reviews Features and Usability ### What are the key features of Dialpad AI Meetings? Dialpad AI Meetings includes core conferencing features like conference calls, screen sharing, video conferencing, call recording, and scheduling. Its differentiators are AI Recaps and Summaries, searchable transcripts, and action item tracking. Reviewers also frequently mention browser-based joining, dedicated dial-in details, calendar sync, and an easy-to-use interface. Answer based on 197 reviews Pricing ### How much does it cost and what fees or limitations are included? Dialpad AI Meetings offers a free plan for up to 10 participants and 45-minute meetings, plus a Business plan at $20/user/month for up to 100 participants and 5-hour meetings. A free trial is available. Reviewers often call the free tier sufficient, but some found the 45-minute cap restrictive and the paid price a bit steep. Answer based on 130 reviews Integrations ### Which third-party tools and platforms does Dialpad AI Meetings integrate with? Dialpad AI Meetings integrates with 10 third-party tools, including Slack, Google Calendar, Gmail, Google Drive, Microsoft 365, Microsoft Outlook, Salesforce Platform, HubSpot CRM, Box, and Dropbox Business. These integrations span communication, scheduling, file storage, and CRM workflows used alongside meeting and collaboration tasks. Answer based on 38 reviews Getting Started and Support ### How easy is it to onboard and train a team on Dialpad AI Meetings? Dialpad AI Meetings is generally quick to onboard, with documentation and videos covering basic setup and meeting workflows. Reviewers describe everyday users, trainers, and clients as getting started fast, often with little or no training. Admins or teams using advanced features may need more time, and some report setup delays. Answer based on 16 reviews Getting Started and Support ### What customer support options does Dialpad AI Meetings offer, and how do users rate the experience? Dialpad AI Meetings offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as fast, attentive, and easy to reach, especially through chat, but some report unresolved technical issues, inconsistent guidance, and cases where responses were responsive yet not especially helpful. Answer based on 105 reviews ## Pros and Cons Intuitive and accessible interface 95% positive reviews out of 150 Most reviewers find ease of use important, highlighting straightforward setup, minimal training, and user-friendly navigation. Frequent audio and mute problems 71% negative reviews out of 48 Most users comment audio and mute issues create confusion, interruptions, and difficulties maintaining clear communication during meetings. Reliable conferencing communication tool 95% positive reviews out of 55 Most reviewers indicate conferencing communication offers clear audio, easy connectivity, and effective interaction for business meetings. Screen sharing performance issues 73% negative reviews out of 45 Most users report screen sharing lag disrupts presentations, especially with poor internet, causing delays and frustration. Remote team collaboration platform 100% positive reviews out of 37 Most reviewers describe team collaboration as seamless, enabling easy communication and coordination for remote and distributed teams. Unstable connection reliability 59% negative reviews out of 44 Some users report connection issues, including dropped calls and instability, often linked to fluctuating internet quality. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 4.8 (21) 52.38% of 21 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Video Conferencing 4.7 (19) 52.63% of 19 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video Screen Sharing 4.7 (18) 50.00% of 18 reviewers that rated this feature as important or highly important Digitally share screen view with others Two Way Audio & Video 4.8 (17) 47.06% of 17 reviewers that rated this feature as important or highly important Presenter can see and hear participants and vice versa. Presentation Streaming 4.6 (16) 43.75% of 16 reviewers that rated this feature as important or highly important Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Real-Time Chat 4.8 (16) 43.75% of 16 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Dialpad AI Meetings 32 features Track the status of discussed/agreed tasks Dashboard to view the status of ongoing processes, identify current incidents and track past activities Manage attendance for classes, shifts, meetings, or events Indication whether a resource is available or protected from allocation Synchronize with other calendars to view mutual availability and schedules Facilitate virtual conferences that connect multiple people remotely Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Share screens of either your computer's desktop or your browser tab with another computer Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Transmit voice and other information digitally Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Share your screen with a third party to enable them to see what changes/actions are being performed as they happen Engage in direct, instant messaging with customers, users, etc. Record live video calls to play later Plan availability and assign specific time slots for tasks and resources Digitally share screen view with others Presenter can see and hear participants and vice versa. Presenter can see and hear participants and vice versa Connect with meeting participants remotely over video Allows multiple users to simultaneously annotate on a digital whiteboard Get Advice We can help you find the software with the features you need. Features 4.3 (601) 4.3 Based on 601 reviews ## Pricing Value for money 4.4 (431) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/157843/UberConference/pricing/) Free $0.00 It includes: - 10 Participants Max - Free Unlimited Video Meetings - Meet for up to 45 Minutes - Screen Sharing - Unlimited Call Recordings Business $20.00 Per User,Per Month It includes: - 100 Participants Max - Auto-Dial Out to Participants - Custom Hold Music - Meet for up to 5 Hours - Recording Transcripts - Unlimited Video Recordings Value for money 4.4 (431) 4.4 Based on 431 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/)[ Box](https://www.capterra.com/p/148766/Box/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (387) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (387) 4.3 Based on 387 reviews ## User reviews Overall rating 4.5 Based on 602 reviews Filter by rating 5(359) 4(178) 3(50) 2(9) 1(6) Mentioned topic Sorted by most recent JD Josh D. Leadership Transportation/Trucking/Railroad ### "Very Impressed" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 April 17, 2026 Overall, Dialpad AI Meetings seems like a strong productivity tool with real business value if used correctly. The biggest strengths are automated notes, meeting summaries, action items, and better visibility into conversations without needing managers in every call. Pros Automatic meeting summaries & action items Instead of scrambling to take notes, the platform creates recaps and follow-up items automatically. That’s one of the biggest real-world productivity wins. Real-time transcription during meetings Live transcripts make it easier to follow conversations, especially in fast meetings, remote calls, or when reviewing details afterward. Cons Automatic meeting summaries & action items Instead of scrambling to take notes, the platform creates recaps and follow-up items automatically. That’s one of the biggest real-world productivity wins. Real-time transcription during meetings Live transcripts make it easier to follow conversations, especially in fast meetings, remote calls, or when reviewing details afterward. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Representative Accounting ### "Awesome experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2026 The "Big Picture" Sentiment The best way to describe Dialpad is "AI-native." Unlike competitors who added AI as a plugin later, Dialpad feels like it was built around the transcript. The Vibe: It turns a meeting from a "point-in-time event" into a "searchable asset." Reliability: For voice, it’s top-tier. For heavy video/screen sharing, it’s a solid "B+." Pros The "Ghostwriter" (AI Recaps & Summaries) This is consistently the #1 favorite. Instead of scribbling notes, the AI (powered by DialpadGPT) creates a highly accurate summary of the meeting. Why it's great: It automatically extracts action items (e.g., "\[sensitive content hidden\] will send the proposal by Friday") and provides a searchable transcript. It saves about 10–15 minutes of admin work per meeting. Cons The "Robotic" Transcription Errors While the AI is great, it isn’t perfect. The Issue: It can struggle with heavy accents, technical jargon, or people talking over each other. Review Tip: You might mention that you occasionally have to spend time "cleaning up" the automated summary because the AI misinterpreted a specific product name or industry term. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Nick F. CFO Information Technology and Services ### "Worst Company we have ever dealt with. Do not purchase! " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 6, 2026 It may be the worst company I have dealt with. I have been managing business systems as an executive for 20+ years and I am not sure I have ever had as bad of an experience. The software did not work as designed, they kept claiming things would change. We ended our contract in writing, within terms, they continued to collect money post term. We emailed and escalated to the team and they acknowledged they messed up but they cannot figure out a way to reimburse us. I even escalated this to their \[sensitive content hidden\] who never responded to me nor acknowledged my email. I would 100% look elsewhere for your phone and Meeting needs. Pros Nothing, technology was clunky and didn't work. Account management is a distaster. The call reporting was not good. There is a lag when you would make calls and customers would hang up. Cost us thousands of dollars in our outbound sales department. Cons Their account management is horrible, we ended contract properly and they still can't figure out. We have been asking for a refund for 6+ months for fees they took out post cancellation. Do not do business with them. Nothing seems to get them to care. Switched from [MiContact Center Business](https://www.capterra.com/p/214930/MiCloud-Contact-Center-Business/) Wanted a soft phone product that integrated into Salesfroce. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OD Olga D. Pharmacist Hospital & Health Care ### "Review from regular user" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 9, 2026 Overall, it's a reliable system, with limited downtime. It integrates well with other systems, such as Salesforce, and offers a comprehensive team chat option that beats other popular team chats. Pros I liked the overall feel of the platform and user interface - it's easy to use and works reliably most of the time. Cons Since the needed use consisted of multiple outbound leads calling, I wish it would offer more efficient predictive dialing. Switched from [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) The team that I contract with decided to make the switch to integrate with Salesforce and streamline services. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Brenda M. CMA Law Practice ### "Poly Dialpad " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2025 Pros I like how I'm able to see the call being transcribed in real time. It really makes a difference being able to look back at what the caller was saying. Cons Doing conference calls is difficult at times. I would like to see more people added to the quick search when transferring calls to VM. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LE Lauren E. Attorney Legal Services ### "Conferencing calls made easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2025 Great. Having a dial-in number is convenient and simplifies things. I also like that you can log-in into the website and add numbers to call. Pros This product is great for folks who need conference calls. I am often involved in calls where the attorneys have to conference and then call the Court. I just circulate the call-in number and then add in the Court through the website once everyone is on the line. Cons The only issue is that you cannot hear what is going on when you dial out from the computer so I just assume no one answered if no one joins the call after so long. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LN Luda N. Claim adjuster Insurance ### "Dialpad important part of my job" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2025 In general my experience with Dialpad is positive. I like it better than regular phone. There is a lot of option to help for better customer service Pros Nice software to for connection with customers. Security on a high level. It's nice to be able have a phone call records what should transfer you to transcript, summarising, key word and investigation question. Good to be able record greeting and schedule your business hours and auto voice massage Cons Sime time it has some issue with connection. When try to call you do not listen your customers and need restart Dialpad Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Stefano C. Logistics Manager Transportation/Trucking/Railroad ### "A Great Web Meeting Solution For Business " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 30, 2024 Pros With this product, handling business meetings is easy and the software is very secure. It makes both communication and also team collaborations a breeze. Cons It has not disappointed us yet. It always delivered. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SG Steve G. Non Executive Director Religious Institutions ### "My Review of Dialpad AI Meetings" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 8, 2024 Pros It has been seamless to conduct audio and video calls with Dialpad AI Meetings which offers DOLBY voice and HD video quality. Cons It requires internet connection to use Dialpad AI Meetings since it is cloud-based. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DR Divesh R. Children Mentor Education Management ### "My Experience with Dialpad AI Meetings" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2024 Real-time team collaboration and video conferencing. Pros I am able to effectively connect with my fellow mentors across the globe via audio and video calls with the help of Dialpad AI Meetings. Cons Every aspect works lit for me when using Dialpad AI Meetings. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/157843/UberConference/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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