Who Uses This Software?

We work with growing sales and support teams


Average Ratings

31 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
  • Pricing Details
    $25 to $50 per user per month. You get discount for annual plans.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • JustCall
  • justcall.io
  • Founded 2014
  • United States

About JustCall

JustCall is a cloud-based phone system that allows businesses to collect phone numbers from 58 countries and make them appear local digits to their clients. The system makes it possible for you to appear more local to your international customers and prospects, helping you build trust and gain their confidence. JustCall gives you the platform your need to manage your international customers in a unified location, communicate with them with a simple and straightforward solution.


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JustCall Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

JustCall Reviews Recently Reviewed!


Use Justcall daily, it's a robust solution

May 07, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It does the job with minimal fuss. We've had the odd glitch or unassigned phone line but generally speaking given the volume of calls we make it works fine.

It's extremely reliable when used in the chrome plugin, and integrates near-flawlessly with our CRM of choice, Pipedrive.

I can't speak to the cost, but our team is happy and management seems content at the cost per call.

Cons: Call Quality was a frequent issue on their end throughout the early usage. We frequently had complaints and their support team was pretty professional, didn't forget about us and eventually helped resolve the problem in the backend. It seemed to be the kind of issue that arose simply because we were the first users pushing particular niche, remote locations so there was some fixing to do but they got the job done after a couple of weeks of minor frustration.

Vendor Response

by JustCall on May 10, 2019

Hey Harrison,

Thank you so much for the review & kind words. Glad that your team & you are finding JustCall useful.

Regarding call quality, I totally understand how frustrating it can be when connection is not clear. And, as call quality is a function of numerous factors ranging from router, bandwidth consistency, audio device settings and so on, we try to be proactive with helping our users to adopt the best practices around using VoIP.

We recently released our support for Opus Codec that has enabled JustCall to handle calls even at very internet speed or shaky bandwidth availability. We are also adding some data-driven automated insights and actions to alert users about their local device environment that may be degrading the call quality. So, a lot of work going on around continuously improving customer experience at JustCall.

Thanks again.

Gaurav Sharma
CEO, JustCall.io

The product I have been looking for

Jan 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Ease of use

- Calendar and scheduling mechanism

- Cheap calling rates to anywhere in the world

Cons: - The dialer could be a bit better

- Pricing is ok, but on a bit higher side

Overall: Working in an import/export industry, its always difficult to rely on skype or other voice calling apps that are dependent on internet for your daily international calls.

I will tell you an example - I am a price broker for a very famous UK based hotel chain and I operate from India. Skype was a good solution for me as I was able to make cheap calls to UK. However, when my business associates used to call me on my Indian landline or mobile number, it was very expensive for them (International standard calls are always expensive). With JustCall I got 3 numbers in my target countries (Spain, United States and United Kingdom) all mapped to my local Indian number. Just imagine the ease of calling any person in these 3 countries and be local to them as well, when they call you in return.

I was looking for a product like this and JustCall really helped me to take my business forward.

The pricing of the product is a bit higher as compared to competition, but let me tell you these guys have an awesome customer support. (They developed a small feature - a chrome extension just for me on request)

Recommendations to other buyers: - This company has potential to replace almost any other company that deals with communication in the market. All the best guys . You are already doing good :)

Vendor Response

by JustCall on January 09, 2017

Thank you Mr. Khurana for this detailed and useful feedback.

Your chrome extension idea was really good and our other users are also finding it useful. Thanks to users like you who are helping us with useful feedback and product feature ideas to make JustCall the best phone system for businesses.

Coming on the pricing side - yes, we are probably 10-15% on higher side in comparison to Skype but the kind of integrations and other features like public calendar that we provide, it ends up providing more value to your business than what Skype does.

Wish your business grows rapidly in 2017 :)

Good value product but reliability and quality issues

Nov 14, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Lots of features, SMS, Saved Replies, Mobile apps, Integrations

Cons: Call drops, audio drops, Android app problems, other reliability, lack of polish on the product, customer support

Vendor Response

by JustCall on November 20, 2018

Thank for the kind review. As I understand from your review, you faced issues with Call Drops & Audio Drop - we use Twilio in the background which works with some of the premium providers around the world. Usually Call Drops/Audio Drops are due to high jitter (which in turn is caused by inconsistent bandwidth available to call process). In such cases, we help our customers with QOS configuration of the internet router.

Regarding Android app, just yesterday we went live with our updated Android app which is lighter & faster than before. Hope you gave that a try.

We have 24/7 customer support. Still if you found something missing in our support - I'm really sorry for that. Please feel free to write directly to me at gaurav[at]justcall.io to share your experience so that I can take necessary actions to make sure no one faces any issues with our customer support.

Best,
Gaurav S.
CEO, JustCall

Good call system

May 09, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really like being able to just click a button and be able to call someone without dialing manually, but it's good that it has both options.

Cons: Sometimes the software drops calls or has very bad reception.

Overall: Mostly it's good, but the problem with dropped calls and reception is frustrating.

Vendor Response

by JustCall on May 10, 2019

Thank you so much for sharing your feedback & review.

Regarding call quality, as it is a function of numerous factors ranging from bandwidth availability, bandwidth consistency, microphone settings, local device environment & so on, it will be great if you can report some phone calls from the call logs section so that we can pull out the carrier level and device level insights and figure out the root cause. Usually high jitter, low mos and incorrect microphone settings are the 3 main reasons that are responsible for degrading call quality in any VoIP solution.

Just two days back we started providing support for Opus codec which ensures better call quality even at lower speeds. I'm sure you will notice an improvement in your call quality going forward. Also, we recommend using our desktop apps and if you are using headphones, they should USB ones and not Bluetooth.

Thanks again.

Gaurav Sharma
CEO, JustCall

Changes the way you sell and manage

May 15, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It visually integrates well with our CRM

Easy to use in the CRM set up

Being able to review calls, and see the call & SMS activities makes it easy to train staff as well as ensure the tasks are being completed. This also means we can review a conversation making our next call a more productive one.

Cons: I just which the Premium package was more cost effective for teams and there was an SMS template functionality

Overall: The customer service team are fabulous and flexible. They are consistently updating the software and understand each client will have slightly different needs.

I have watched JustCall change the way salespeople work, for the better!

Vendor Response

by JustCall on May 16, 2019

Thank you so much for sharing your kind words and review.

We do have SMS Template functionality. You can save text messages as templates and use them to reply quickly. Here is more information: https://justcall.io/updates/manage-saved-replies/

Hope this helps.

Meh

May 10, 2019
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Ability to transfer within organization is good. use of alternate numbers

Cons: the app is awful. Takes forever to load voicemails. also sometimes calls dont go through and i get an email about a voicemail, so that no good either. Call quality can be suspect sometimes.

Overall: Think its a mediocre product, if it was not so laggy and buggy, it would be a much better toll

Vendor Response

by JustCall on May 13, 2019

Hello, thank you for sharing your feedback. We're really sorry that your JustCall experience hasn't been the best so far.

Regarding voicemail triggering for missed calls, have you reported any calls yet that we can look into?

We are building a very comprehensive call flow logging that will help our users track complete call flow and figure out why call didn't go through or any other behavior.

May I know which app are using? Web, Android or iOS? We take feedback very seriously so I will rally the right people in our engineering team to make sure your JustCall experience improves.

If you can share some of the important points that we should fix immediately, please share those directly with me and I will put them on our team's top priority list.

Best,
Gaurav Sharma
CEO, JustCall

CRM Heaven

Dec 05, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: JustCall is a great tool for making calls that would require some sort of CRM follow-up. We use ours to track leads and then follow-up with them, using the CRM coupled software. It's not frills, and does the job.

Cons: The software can be buggy at times, but a quick restart solves the trick.

Vendor Response

by JustCall on December 06, 2018

Thank you for sharing your review.

We recently launched some interesting new features like SMS Bot, Auto Dialer, SMS Campaigns, SMS Scheduler, Voice Broadcast etc that will serve some niche use cases and help us differentiate from some of the other players in the market.

Regarding the restart to solve trick - due to Chrome's support for WebRTC we were depending upon Chrome for last 2 years. And, high RAM usage by Chrome at times causes issue with Audio packet transfer. But, we are launching our built-from-scratch new dialer that will get rid of this dependency. In last 2 months, we have re-wrote most of our APIs & achieved great success with load time.

Thanks again for the opportunity. And, we will surely work hard on making sure that all are interesting features are more visible to our users.

Loving it. We have increased our revenue thanks to JustCall.

Jan 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a complete phone system. We can do anything we want with it - we can get phone numbers, we can make calls or receive calls, we have access to recordings, we can set up conference calls and what not.

There is nothing that I can complain about or that I don't like about JustCall.

Cons: I don't see any problems with JustCall. They are perfect for our company.

Overall: We have a distributed sales team for our social media marketing tool. It was getting difficult for us to manage our sales reps distributed in different countries and time zones so we gave JustCall a try and we immediately saw an increase in productivity.

Firstly, we got ourselves numbers in countries where we have the maximum number of customers i.e. US, UK and South Africa. Then, we used call distribution feature to make sure incoming calls get distributed to different sales reps in different timezones so that we are available almost around the clock.

We used SMS system to send over offers to our customers which saw great conversions.

The custom welcome message made us look more professional. Within two months of using JustCall, we grew revenue by 11.7% and our average ticket size also went up.

We are very happy with JustCall and the way they are launching new features so quickly.

More power to the JustCall team. I would highly recommend JustCall to any business which has a sales or support team.

Recommendations to other buyers: Justcall should have an affiliate or partner program.

Call center software with text automation abilities

May 07, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Text automation abilities with Zapier and Hubspot saves me a ton of time and connects me with more customers

Cons: Probably how we have it set up, but if someone calls our 888 number, it will not tell me the name or number of the person calling, but rather says the 888 number is ringing

Overall: I enjoy this app - makes me a more efficient salesperson than dialing my cell. It links right up to slack and hubspot and can notify my team when we're getting texts or have missed calls.

Vendor Response

by JustCall on May 08, 2019

Thank you so much for leaving a review and we are glad that you are finding JustCall useful so far.

Coming to the point mentioned in Cons section, this can easily be sorted by using Inbound Call Caller ID feature. You can ping us on our support chat & one of our team members will help you with the same.

Great app!

May 07, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Allows me to make calls and track data. It also allows me to make texts!

Cons: Is kinda buggy from time to time. It's hard to make this work in a stable fashion daily.

Vendor Response

by JustCall on May 09, 2019

Thank you for sharing your feedback & review. Our engineering and product teams work 24/5 to ensure our users don't face any problems with the product but if you are coming across any specific bug repeatedly, please report that on our chat support and we will make sure that it gets resolved on priority.

Also, you may consider subscribing to our product updates blog to keep yourself updated with all the new improvements that are going live in JustCall on almost daily/weekly basis. Link is https://justcall.io/updates

Justcall - ease of use

May 07, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of application makes it simple to master and just get on with the real job.

Cons: Maybe too simple at times when I wanted something more.

Overall: Excellent overall experience. Easy to use and gets the job done.

Vendor Response

by JustCall on May 09, 2019

Hey Andrew, thank you for sharing your feedback. Glad that you are like it so far.

Coming to your feedback, we would love to hear about your requirements and see if we can build that for you. Just ping us on our chat support and our engineers will take it forward from there.

There are numerous features that we have built & keep building for our users. You can subscribe to our updates blog to be the first one to know about these updates: https://justcall.io/updates

Honest Review

May 07, 2019
3/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: Straight forward to use and simple. Messaging is nice to have but isn't used much.

Cons: Call quality is poor, calls drop regularly especially when transferring, caller information does not populate quickly sometimes never.

Vendor Response

by JustCall on May 08, 2019

Thank you for the honest review. Call quality is factor of numerous factors, QOS (static bandwidth allocation to audio packets transfer) & your computer system's current load state being most important reasons.Also, we work with the best backend providers.

We recently released Opus Codec support that has enabled us to support calling even with slower internet speeds and lower bandwidth availability.

If you continue to face poor call quality issue, please feel free to ping us on our live chat support and one of our support engineers will get on a call with you to find out the reason for the same.

Thanks Capterra and JustCall. Thanks a lot.

Jan 14, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Easy to setup

- You can number in almost every prominent country around the world

- Public Calendar

- Desktop apps

Cons: - You have to pay for every team member you add.

Overall: I was going through the Internet, searching for a good telephony software for my small team. We are into trading business and for us calling our clients in different countries is very important.

One of my fellow partner was in Estonia and my team is based out of Australia.

While searching over the web, I stumbled upon Capterra (best telephony softwares 2017) and found JustCall.

We have been using JustCall for a month now, but experience has been good so far.

The good part is, CEO of the company replies to your queries directly. Makes you feel special.

Recommendations to other buyers: If you could bring up plans where in I can pay once for my complete team, it would be great :)

Vendor Response

by JustCall on January 14, 2017

Thank you for your kind words Noah.

Regarding our pricing, we will soon be shifting to bundle plans from per user plans. This will save you from making payments every time you add a new member.

You simply 'JustCall' press the number and it calls for YOU

May 07, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like i don't have to dial numbers, i don't have to copy and paste all the time.

Just press the little JustCall symbol and you are calliung who you need to speak too.

Also when a client calls in I know who it is and can open their profile with one simple click on the Just Call Dialler.

Cons: Sometimes on incoming calls i lose the dialler and it's on the page I was on when i answered but in a call I can remote into a customer and then i find it hard to put them on hold as i need to find the screen the dialler is on.

Overall: Amazing!! Easy!! it's the Future!!

Vendor Response

by JustCall on May 08, 2019

Thank you so much for sharing your thoughts on JustCall.

Coming to your Incoming calls related to experience, we received similar feedback from some of our other customers as well so we suggested them to use our Desktop apps. Our desktop apps are easier to use when you switching b/w tabs on your browser. Hope this helps.

Quick to setup, more integrations available for free than the competition

May 14, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: All the available plugins and api functionality. A lot of third party developers have resources and guides on how to integrate with most of the business apps and databases we use.

Cons: No a fan of the UI myself but, negligible. Probably because I come from using java based programs to setup systems.

Overall: Great, found an easy solution for sales agents to make calls just by clicking a link sent to their IM programs.

The automated texting solution that hits almost every spot

May 07, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: JustCall is easy to use and set up. With it's app, email notifications, and ability to integrate with some third party apps, it's been our go to solution for almost a year.

Cons: Ideally, you should have some more 3rd party integrations. Currently, I'm using a PlusThis integration to connect JustCall to Infusionsoft. The problem there is that I'm unable to format my texts (with line breaks) as I'd like.

Overall: 9/10.

Vendor Response

by JustCall on May 08, 2019

Hey Rahim, thank you so much for sharing your JustCall experience. We keep on building new integrations as per our customer requests,

Now that you have mentioned this here, we have already shared this with our engineering team. They will reachout to you to understand your usecase better and provide you the required integration.

Going forward, whenever you think of any such useful integration, just ping us on our chat and we will take it forward.

Best cloud system for the money

May 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great call quality no matter the Country. Very easy to use and integrate into the daily functions of our office. Call clarity is top as well. Even calls to South Africa have no trouble

Cons: So far so good. At this juncture there is nothing that I dont like other then not being able to type the Country code in from the App.

Overall: Great Service. Thank you for keeping us connected. The text feature is super nice as well

Horrendous call quality and support

Nov 14, 2017
1/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Pros: Just call is quite cheap and easy to set up. The dashboard is user-friendly but it can be improved.

Cons: Call quality is heinous. Call drops almost everytime or the person on the other end is unable to hear. We've had so many customers who have claimed about the bad call quality and same was shared to just call support but it never got fixed. Their support is not even available 24X5 and only available via chat and email.

Overall: It had a good run for few months until we started encountering issues. it got so bad that we had to switch vendors.

Vendor Response

by JustCall on November 15, 2017

Hey! It will be great if you can share your contact information with us because upon checking our customer tickets for last 6 months - we don't see any ticket about such bad call quality issues.

We use premium voip provider Twilio and are hosted on Google Cloud.

We are available via chat & email 7 days a week. And, for premium plan customers - we even have dedicated account managers.

So, I'm sorry for the bad experience that you have shared but I can't recollect any such company that has left us because of call quality issues.

Beware: They will keep charging you even after you cancel

May 25, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I signed up hoping to use this software to call clients. The feature I was interested in was the "click to call" button they advertised that would be added next to every phone number in the browser, That feature just never worked. I canceled my subscription on January 18. It's May now and they are still charging my credit card.

Cons: I signed up hoping to use this software to call clients. The feature I was interested in was the "click to call" button they advertised that would be added next to every phone number in the browser, That feature just never worked. I canceled my subscription on January 18. It's May now and they are still charging my credit card.

Vendor Response

by JustCall on November 20, 2018

Hey Bill,

There are two kinds of click to call buttons that we provide.

1. Click To Call button for CRM where every contact gets a click to call button that you click to make call. This one is activated by installing Chrome extension.

2. Click to Call button for website where you put a small javascript code and it shows button on website to make call. Visitors can make call directly to you from the button.

Both these buttons are available are different & activated in totally different ways. And, cater to different use cases. Looking like you confused our Click to Call button for CRM with website button.

Did you try asking for help with click to call for website button from our support staff? We provide 24/7 support & would have helped you with setting up the click to call button for your website - it takes 5 mins to setup a click to call button on website.

Regarding cancellation, your account was cancelled when you asked us to cancel.

Gaurav S.
CEO, JustCall

Feature Loaded Cloud Phone System

Feb 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to Setup - No new hardware Required, Call Recording, Call Scheduling, Unlimited Calling Plans

Overall: I took their trial plan and then switched to their Unlimited Plan all because of their features and support. I work for a financial services company and I need to make calls very frequently. I was looking for a pocket friendly phone system. I took their trial plan and the features they offered helped me to make and track all my calls from a single dashboard. You should pat yourselves on the back for your services and your company is most certainly on the right track! Kudos to you and your team!

Recommendations to other buyers: Great Features and best customer support !

Just Call!

Jun 07, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: it helps me with our business, it is much easy to use.

Cons: something the ringtone is out and it makes agents freak out

Call Scheduling and tagging made life simpler

Jan 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Call Scheduling, Call tagging, voice call records, Reasonable call rates

Overall: Being a startup first difficulty was communicating with customers from different countries. JustCall made it easy to get numbers and make international calls at reasonable call rates. It is easy for me now to keep records of the calls made and scheduled calls.

I get a quick response from the support team of Justcall for a hassle free use of this product.

Helps me save time and money. Thumbs Up!

Great App for Communication

Jan 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: JustCall is a great app for communication. It offers a wide variety of features which helped me managed my sales team without nagging them. JustCall easily integrates wide other CRM tools which help in keeping a track of my calls to clients.

Vendor Response

by JustCall on January 09, 2017

Thank you Mr. Aman for your kind words and for taking out time to review our product. We are adding more integrations and useful on-site tools for businesses like yours.

Please check out our new feature: Public Calendar - this will let you schedule meetings or demo calls through your own beautiful scheduler.

Great

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It works and doesn't give me any problems

Cons: Sometimes calls wont come through, but that's to be expected

Overall: Cool

Vendor Response

by JustCall on May 13, 2019

Thank you so much David for the kind words and sharing your review.

Glad that you are finding JustCall useful so far :)

It's okay

May 15, 2019
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: JustCall helps us with our call routing for support and sales. It works well enough.

Cons: It's not ideal, but I feel like most software that does this is not great. So it's pretty par for the course.

JustCall.io

Jan 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Support.

Cons: Pricing is a bit complicated.

Overall: Me and my entire team are using this product for a while and the productivity, ROI we've gotten is amazing.

Recommendations to other buyers: Support of this product is great, so if anyone who is looking for issues being fixed ASAP. JustCall will be my first suggestion.

You get what you pay for

May 30, 2019
2/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very affordable product since the company is still young - great first entryway into a call service.

Cons: very poor call quality/connectivity, leading to a lot of dropped calls, support team remote and small

Vendor Response

by JustCall on May 31, 2019

Hey Julie,

Thank you for sharing your feedback & review. We work with one of the best providers in the market to ensure that you are using best in market VoIP infra for your calls. But call quality depends a lot on local factors as well like Jitter, Consistent bandwidth access, Device, Microphone settings etc.

If you can report few calls from the call logs, we will be able to get the carrier and device insights to figure out the exact reason behind poor call quality.

Made communication with clients easy!

Jan 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's hassle free and very easy to operate.

Cons: couldn't find anything disappointing till now.

Overall: Finally, I can sit in India and call my clients from International numbers, lovely features which saved a lot of my time and money.

Just Call Review

May 07, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: How easy it is to use. Its very simple and is super smooth.

Cons: how you have to share, saved messages with other phone

Overall: overall just call is one the easiest dialers to use.

Trying to cancel is a nightmare...

Dec 07, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: There is no opportunity to cancel the software online, only by email. The team are quite happy to sell the product via live chat, but ignore when you ask to cancel. Sent email to cancel, for it to only be ignored and money be taken from my Credit Card. Again, when querying this they simply ignore. AVOID at all costs as clearly like to rip off their service users if they ever no longer wish to use the service.

Overall: I signed up for a trial of the software and found it good but not fit for our purpose, so TRIED to cancel.

Vendor Response

by JustCall on November 20, 2018

You can cancel your account easily & no one ever faced any issue with that. You can cancel & leave JustCall anytime you want. Even we provide 24/7 support who can help you with that within minutes. Can you please share more information with me at gaurav@justcall.io

Thanks,
Gaurav S.
CEO, JustCall

I'm a fan!

May 10, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: I like the platform and think it is a worthy investment for any sales development team. My only recommendation would be to add a cadence component so you keep track of your email/call cadence. I also find the load time for my calls to be a little slow.

Cons: I wish the user-interface was a little bit more defined color wise. Like with a darker background to make it more visually interesting and help guide the eye.

Vendor Response

by JustCall on May 13, 2019

Thank you so much for sharing your review and for the kind words.

At the same time, we are sad that your JustCall experience is not yet the best. So, if you can share some of the important things that we should immediately work on, I can assure you that those will be taken up on priority.

Best,
Gaurav Sharma
CEO, JustCall