# JustCall Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about JustCall Software - reviews, pricing plans, popular comparisons to other Call Recording products and more. Source: https://www.capterra.com/p/157853/JustCall --- # JustCall Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) JustCall ## What is JustCall? JustCall’s Call Recording software makes every conversation a learning opportunity. Review past calls to spot key takeaways, refine outreach, and stay compliant. Play recordings directly from synced CRM profiles like Salesforce and HubSpot. Use them for hands-on training and coaching so your team delivers consistent, high-quality service. Managers get a clear view of conversations with resolution tracking and performance insights, making it easier to coach and improve outcomes. Trusted by 6,000+ businesses worldwide, JustCall helps you turn customer calls into lasting growth. ## What is JustCall used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Telephony](https://www.capterra.com/telephony-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Top alternative Featured Overall rating Based on 224 user reviews Reviews sentiment Positive 80% Neutral 9% Negative 11% Pros & cons Intuitive and accessible interface Effortless onboarding and configuration Unreliable call handling and transfers Complex and costly pricing structure Starting price $29 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for JustCall?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.saaslabs.co/&name=JustCall) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### JustCall 4.1 (224) VS. [4.4 (18,772)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $29 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (224) Ease Of Use 4.0 (18,107) Value For Money 4.1 (189) Value For Money 4.0 (12,795) Customer Service 4.1 (200) Customer Service 4.1 (14,026) ## JustCall alternatives [4.4 (4,077)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.5 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/157853/JustCall/alternatives/) ## Who uses JustCall? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and accessible interface 86% positive reviews out of 37 Most users indicate the user interface is straightforward, easy to navigate, and supports both desktop and mobile use. Unreliable call handling and transfers 40% negative reviews out of 62 Some users report dropped calls, lag, transfer issues, and slow syncing hinder efficient call management and communication. Erinn B Client Service Specialist II, 51 - 200 employees. "A few downsides to just call I think we have is not being able to transfer a call directly to a voicemail." Effortless onboarding and configuration 100% positive reviews out of 24 Most users describe setup as fast, simple, and adaptable, making onboarding and integration with other tools seamless. Complex and costly pricing structure 47% negative reviews out of 45 Some users say pricing is confusing, expensive for add-ons, and lacks transparency, especially for small businesses. Craig C Owner, 2 - 10 employees. "I think the cost of the service is too high for a company that isn't already bringing in at least 7 figures a year." Comprehensive communication platform features 91% positive reviews out of 23 Most users report features cover diverse business needs, offer robust analytics, and streamline communication tasks efficiently. Frequent technical glitches and bugs 71% negative reviews out of 31 Most users report recurring bugs, unreliable features, and connectivity problems disrupt workflow and require inconvenient workarounds. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Recording 4.5 (63) 77.78% of 63 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Routing 4.2 (48) 66.67% of 48 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Center Management 4.3 (44) 68.18% of 44 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Monitoring 4.4 (30) 66.67% of 30 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Computer Telephony Integration 4.3 (27) 70.37% of 27 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Contact Management 3.7 (27) 51.85% of 27 reviewers that rated this feature as important or highly important Manage, organize, and store contact information JustCall 116 features Send and receive text messages to communicate with clients or prospects in real-time Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Screen and filter calls that get sent to voicemail inboxes/answering machines Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Record audio and/or video System that automatically dials calls A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Dials outbound calls automatically Use AI to convert voice into text automatically A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Each call is assigned a score based on predetermined criteria, such as the quality of the call or the likelihood of conversion. View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Voice conversion to text Transfers live calls to other agents Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. Schedules callback times Identify the number and contact information of a caller before answering the phone Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Control the name and number that appears on outbound caller ID Communicate using direct chat or messages within the system Leave comments and notes on documents for others to view Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Protect sensitive data for digital privacy Defines specific deal parameters to negotiate and secure deals Send automated marketing emails based on user actions over a predetermined period Access names, contact information, and roles of employees in a centralized repository Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more For Cloud-based phone system that sends and receives calls via the internet. Federal Trade Commission (FCC) compliance Compliant with HIPAA, which sets standards for sensitive patient data protection A call center that primarily receives calls, typically customer service focused Identify which applications need to exchange data and enable these data connections Track interaction history by documenting conversations for contacts Make international audio and/or video calls Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Store information about leads or contacts and track, manage and nurture them throughout the sales process Manage contacts across multiple mailing lists Agents choose who to call and when Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Sending/receiving messages with multimedia content like images, audio, or video over a cellular network Access software remotely via mobile devices Unique word that contains letters or numbers that identifies specific campaigns Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Two-way actions and communication between multiple users in real time Process and analyze human language in text or audio form Record the audio of phone conversations for quality assurance purposes Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Transmit voice and other information digitally A call center that primarily makes calls, typically sales focused Telephone system that allows users to connect internally as well as place and receive external phone calls Organize and manage the accomplishments and development of employees or performance of applications or systems System automatically dials the next number on the contact list after the previous call ends System calls multiple numbers at once and connects the agent to the first number that answers Streamlining repetitive tasks and activities through automated and predefined workflows Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Active monitoring of systems, applications, or networks Active reporting of data and metrics Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Send individual or bulk text messages at predetermined times Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Enables the connectivity to send and receive calls over the internet Send promotional campaigns or transactional messages via text messages Send messages via SMS Allow customers/users to submit support queries and service requests Create and manage surveys Create and administer polls and surveys Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Presenter can see and hear participants and vice versa Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (224) 4.1 Based on 224 reviews ## Pricing Value for money 4.1 (189) Free Trial [View pricing plan details](https://www.capterra.com/p/157853/JustCall/pricing/) Team $29.00 Per User,Per Month It includes: - Local number in 70+ countries - Unlimited outbound & Inbound minutes - Unlimited AI transcription minutes - Messaging suite (SMS, MMS & WhatsApp) - AI-powered call summary & transcription - Toll-free numbers - 100+ integrations - CRM systems & help desk tools - IVR / Call menus - Call queues - WhatsApp messaging - Team analytics - Team performance analytics & reporting - API access & workflows - AI voice agent (add-on) - AI Review Assist (Add-on) Pro $49.00 Per User,Per Month It includes: - All features of Team+ - Advanced analytics & reporting - User groups and Roles & Permissions - Sales Dialer - Auto, Predictive & Dynamic Dialers - Bulk SMS & SMS workflows - Live call monitoring (listen, whisper & barge) - Queue callback - Intelligent routing - Salesforce integration Pro Plus $89.00 Per User,Per Month It includes: - Everything in Pro & - Multi-channel AI-notetaker - SMS Co-pilot - Coaching comments - Real-time agent assist lite - AI-powered script compliance lite - AI call scoring - Custom & standard moments - Sentiment analysis Value for money 4.1 (189) 4.1 Based on 189 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (200) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (200) 4.1 Based on 200 reviews ## User reviews Overall rating 4.1 Based on 224 reviews Filter by rating 5(109) 4(70) 3(20) 2(12) 1(13) Mentioned topic Sorted by most recent Drew H. Partner Accounting ### "Frustrating Compliance Process, Refusal to refund for services not rendered" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 10, 2026 The compliance process was overly lengthy and burdensome, taking over a month without resulting in service activation. Despite this, we were required to pay for a subscription up front, only to be informed at the end of the compliance process that we would not receive phone service. JustCall refused to refund the full amount, offering only a pro rata refund for the unused months. Additionally, the service was never used because we couldn't exit the compliance phase due to their strict requirements. Their process was disappointing: we incurred expenses for a service we never received, and, more importantly, they wasted a significant amount of our time without providing any service. Pros The user dashboard, user settings, and initial company configuration were user-friendly and easy to navigate. Cons The compliance process was overly lengthy and burdensome, taking over a month without resulting in service activation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 28, 2026 Thanks for sharing this, Drew. We are really sorry the compliance process stalled and that the refund side of things has been so frustrating. Paying for a service you couldn't actually use is a bad experience, and we want to make it right. Please reach out to us at support@justcall.io so we can personally look into this for you. JK John k. Chief Technology Officer Information Technology and Services ### "Finally there is a dialer that does not completely stink" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 17, 2026 Prior to this I had thousands of leads and we were using manual dialing to contact them. I was honest with you when I said that I wanted to quit my job prior to using the automated dialer. The automated dialer is faster than the 8x8 system that we used previously and I can complete my list before the end of my shift. Overall, JustCall makes life easier for our sales team as we are no longer entering data twice per day. Pros I am drinking cold coffee and at least the parallel dialer thing is working so I do not have to click on a hundred buttons. This thing will hit ten or fifteen lines at one time and the AI will dump me into a live call when someone finally answers the phone. I like the local presence feature as it has been a while since people have picked up their phones instead of ignoring me. The integration with CRM is also nice as I do not have to do a lot of work for it to be integrated which is a huge relief. I was happy to find that the support technician was knowledgeable when my microphone stopped working. Cons The mobile app for iPhone is very buggy and I would not use it for anything serious. I hate that the reporting dashboard is rigid and I cannot rearrange items to view the information that I need. I also dislike how JustCall does not show the history of the calls that were placed to the same number as well as the disposition that we provided while I am in the call. At times the quality of the calls becomes choppy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 28, 2026 Thanks for the review, John. Glad the parallel dialer is saving you from those extra clicks and that our team got your mic back on track. We are working on the mobile app and making the reporting less rigid. Your notes on the live-call view are with our product team now. Hope the next cup of coffee stays hot. Appreciate you sticking with us for two years. AH Angie H. Partner Legal Services ### "Horrible Customer Service Bait & Switch" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 9, 2026 Pros No pros. Poor support, broken promises, and impossible to reach a real human. I do not recommend JustCall. Cons I’ve been a long-time customer of JustCall, but this experience has completely eroded my trust. I tried their AI agent, which handled calls poorly. I was promised a refund because of the issues, but once I followed up, I was effectively abandoned. There is no way to speak to a real person by phone—you’re routed to an AI agent and then disconnected. No escalation. No accountability. After multiple attempts to resolve this, the only way I could get a response from JustCall was by filing a chargeback. That should never be necessary for a paying customer, especially one who’s been with the company for years. Because of the lack of support and follow-through, I will be cancelling my services. I cannot recommend JustCall to businesses that need reliable call handling or responsive customer support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 28, 2026 Hi there, thanks for reaching out and sharing your feedback. We are sorry to hear about the frustration regarding your renewal and the experience you had with our support team. Dealing with charges on an account that has been inactive is understandably stressful, especially when it feels like the response you received was too rigid. While we are glad to hear the CRM integration worked well for your team, it is clear the service side of things did not meet that same standard. We aim to lead with empathy and common sense, and it is disappointing to know we missed the mark in your case. We would like to take another look at your account to see how we can reach a better resolution. Please reach out to us at support@justcall.io so we can personally look into this for you. AU Anonymous User Associate Director Real Estate ### "Money Hungry over Customer Satisfaction" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 28, 2026 I rarely leave negative reviews, but this experience warrants it. JustCall has made it very clear that they prioritize keeping customer money over customer experience or common-sense resolution. I had an account tied to an email that had been sunset. The account itself had been inactive for roughly 18 months and was not being used by my team. Upon logging in to formally cancel the subscription, I discovered that a recent renewal had gone through, resulting in nearly $2,000 in charges for a product that was not active or in use. I reached out to customer support to discuss the situation in good faith, expecting at least a conversation or partial resolution. Instead, I was met with an extremely rigid, policy-only response, with zero empathy, no willingness to review the inactivity, and no effort to find a fair outcome. The stance was essentially: policy is policy, regardless of circumstances. Having worked in tech sales and SaaS myself, I find this approach disappointing and outdated. Strong companies empower their teams to apply judgment and retain long-term customers — not hide behind black-and-white policies to deny reasonable refund requests. As a result of this experience: •We will not be returning to JustCall as our company continues to grow •I am sharing this experience so other teams can make an informed decision The only positive I can point to is their integration capabilities, which my team did like. Unfortunately, integrations alone do not outweigh subpar customer service and a poor customer-first mindset. I strongly recommend that anyone considering JustCall evaluate alternative dialers. Based on this experience, I would sooner direct teams toward Batch Dialer or MoJo, where customer support and flexibility are far better aligned with modern SaaS expectations. Buyer beware — if something goes wrong, do not expect flexibility or advocacy from their support team. Pros The integration to CRM was easy to setup and not the issue. Aside from that, it was a standard dialer similar to others Cons They prioritize money over customer experience. I had a renewal of a subscription that was inactive for nearly 9 months, and when I cancelled and tried to get a refund afterwards, they told me no over 8 different communications. They have 0 customer service priority and due to that, I recommend any other dialer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 28, 2026 Hi there, thanks for reaching out and sharing your feedback. We are sorry to hear about the frustration regarding your renewal and the experience you had with our support team. Dealing with charges on an account that has been inactive is understandably stressful, especially when it feels like the response you received was too rigid. While we are glad to hear the CRM integration worked well for your team, it is clear the service side of things did not meet that same standard. We aim to lead with empathy and common sense, and it is disappointing to know we missed the mark in your case. We would like to take another look at your account to see how we can reach a better resolution. Please reach out to us at support@justcall.io so we can personally look into this for you. AU Anonymous User Skilled Trades Recruiter Human Resources ### "Very convenient virtual phone for work" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 25, 2025 It still is one of the better dialers as compared to other products that I have experienced using. The user-interface and its friendliness is exceptional as compared to other phone apps. Pros Still one of the best dialers in terms of its convenience and user-friendliness. Mobile app and web add-on are very good. Cons There are instances that it still refreshes once in a while which is annoying for somebody like myself who works with it most of the time. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) I changed jobs and the new one happens to use JustCall Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC Kelly C. Operations Manager Construction ### "JustCall for Small Business (10 employees)" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 20, 2025 Pros It's easy to use and there are alot of features. We find the transfer feature to be quite helpful, along with shared phone numbers and text (SMS) inboxes. It's super easy to add employees as well or buy a new phone number. They do have 2 factor authentication and google login which is helpful. The support documentation is helpful. Cons My least favorite thing about JustCall are the bugs and the phone service isn't always the most reliable. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Lack of reports and features for our team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 28, 2025 Hi Kelly, Thank you so much for taking the time to share your experience. We’re glad to hear you’re finding value in features like shared inboxes, number management, and our transfer tools. It's great to know setup has been smooth for your team. We appreciate your note on areas that could be stronger. We’re always working behind the scenes to make things more reliable and seamless, and feedback like yours helps us stay focused on what matters. If there’s ever anything specific you’d like help with or report, our support team’s always happy to take a closer look. We’re here to make JustCall work better for you every day. Thanks, Team JustCall RP Ross P. owner Construction ### "Avoid Justcall" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 14, 2025 We were long time customers of justcall and decided to upgrade our account. After upgrading, we realized it did not contain the features we were looking for. When we emailed them 1 day after signing, they sent a lengthy email threatening their legal team to get involved after rendering 0 services. Unethical company and clearly desperate for money, wouldn't trust them ever again and went with a competitor after this experience. Pros the application had a lot of features that are similar to competitors in their industry, These features worked for the most part Cons Very aggressive sales process with lacking fulfillment team. They will try to pressure you with their legal team if something doesn't go your way Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 21, 2025 We're truly sorry to hear about your experience, Ross. I understand how frustrating this must have been, especially after being a long-time customer. We take all feedback seriously, and we genuinely regret that JustCall has been a source of frustration for you. This is not the experience we want anyone to have. We would love the chance to make things right. Could you please reach out to us directly at help@justcall.io with some more details about the issues you've been facing? Our team is standing by to work with you to troubleshoot the problems and improve your experience. KK Kerry K. Sales Agent Real Estate ### "JC Review KK" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 24, 2025 Overall very good, very few technical issues and is a huge step up from the program I used previously. Pros It is easy to use and integrates well with other platforms. Overall in my experience it would be highly recommended. Cons I dont really have any cons that I can think of. Occassionally the app will continue ringing on my pc when I have answered a call from my cell phone and I have to close everything out to get it to stop. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JN Jay N. Installer Construction ### "Just a call away" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 May 27, 2025 Pros I love the best clarity of keeping the call as good as a your cell phone.. great on text now or later options Cons I really don’t like that you have to pay for every add-on the costly is very expensive for this app! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YG Yoel G. Sales Manager Publishing ### "Very goood!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 3, 2025 My overall experience with JustCall was positive. It’s a user-friendly cloud phone system that streamlined our communication with clients and allowed easy tracking of interactions. Pros What I liked most about JustCall was its seamless integration with CRMs like Salesforce and HubSpot, which made it easy to log calls, texts, and notes automatically. Cons What I liked least about JustCall was the occasional call quality issues and dropped connections, especially during peak hours. Additionally, the reporting dashboard, while helpful, lacked some depth and customization options compared to other VoIP tools. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/157853/JustCall/reviews/) Popular comparisons [Salesforce Sales Cloud vs JustCall](https://www.capterra.com/compare/61368-157853/Salesforce-vs-JustCall)[Zendesk Suite vs JustCall](https://www.capterra.com/compare/157853-164283/JustCall-vs-Zendesk)[LiveAgent vs JustCall](https://www.capterra.com/compare/102188-157853/LiveAgent-vs-JustCall)[LiveChat vs JustCall](https://www.capterra.com/compare/62194-157853/LiveChat-vs-JustCall)[Freshdesk vs JustCall](https://www.capterra.com/compare/124981-157853/Freshdesk-vs-JustCall)[Bitrix24 vs JustCall](https://www.capterra.com/compare/113540-157853/Bitrix24-vs-JustCall)[Tidio vs JustCall](https://www.capterra.com/compare/144040-157853/Tidio-Chat-vs-JustCall)[Zoho Desk vs JustCall](https://www.capterra.com/compare/157853-169505/JustCall-vs-Zoho-Desk)[Intercom vs JustCall](https://www.capterra.com/compare/134347-157853/Intercom-vs-JustCall) [Superchat vs JustCall](https://www.capterra.com/compare/157853-210968/JustCall-vs-Superchat)[Gladly vs JustCall](https://www.capterra.com/compare/156723-157853/Gladly-vs-JustCall)[Salesforce Service Cloud vs JustCall](https://www.capterra.com/compare/136189-157853/Salesforce-vs-JustCall)[NiCE CXone vs JustCall](https://www.capterra.com/compare/134775-157853/inContact-Call-Center-Software-vs-JustCall)[Genesys Cloud CX vs JustCall](https://www.capterra.com/compare/157853-179417/JustCall-vs-Genesys-Cloud)[ZIWO vs JustCall](https://www.capterra.com/compare/157853-171265/JustCall-vs-ZIWO)[UJET vs JustCall](https://www.capterra.com/compare/157853-164070/JustCall-vs-UJET)[Talkdesk vs JustCall](https://www.capterra.com/compare/132852-157853/Talkdesk-vs-JustCall)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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