Who Uses This Software?

We serve Small and Medium sized businesses which operate from multiple locations locally or globally.


Average Ratings

13 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
  • Pricing Details
    $25 to $50 per user per month. You get discount for annual plans.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ViralWoot
  • viralwoot.com/
  • Founded 2014
  • United States

About JustCall

JustCall is a cloud-based phone system that allows businesses to collect phone numbers from 58 countries and make them appear local digits to their clients. The system makes it possible for you to appear more local to your international customers and prospects, helping you build trust and gain their confidence. JustCall gives you the platform your need to manage your international customers in a unified location, communicate with them with a simple and straightforward solution.


Spotlight media placeholder

JustCall Features

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

JustCall Reviews Recently Reviewed!


The product I have been looking for

Jan 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: - Ease of use

- Calendar and scheduling mechanism

- Cheap calling rates to anywhere in the world

Cons: - The dialer could be a bit better

- Pricing is ok, but on a bit higher side

Overall: Working in an import/export industry, its always difficult to rely on skype or other voice calling apps that are dependent on internet for your daily international calls.

I will tell you an example - I am a price broker for a very famous UK based hotel chain and I operate from India. Skype was a good solution for me as I was able to make cheap calls to UK. However, when my business associates used to call me on my Indian landline or mobile number, it was very expensive for them (International standard calls are always expensive). With JustCall I got 3 numbers in my target countries (Spain, United States and United Kingdom) all mapped to my local Indian number. Just imagine the ease of calling any person in these 3 countries and be local to them as well, when they call you in return.

I was looking for a product like this and JustCall really helped me to take my business forward.

The pricing of the product is a bit higher as compared to competition, but let me tell you these guys have an awesome customer support. (They developed a small feature - a chrome extension just for me on request)

Recommendations to other buyers: - This company has potential to replace almost any other company that deals with communication in the market. All the best guys . You are already doing good :)

Vendor Response

by ViralWoot on January 09, 2017

Thank you Mr. Khurana for this detailed and useful feedback.

Your chrome extension idea was really good and our other users are also finding it useful. Thanks to users like you who are helping us with useful feedback and product feature ideas to make JustCall the best phone system for businesses.

Coming on the pricing side - yes, we are probably 10-15% on higher side in comparison to Skype but the kind of integrations and other features like public calendar that we provide, it ends up providing more value to your business than what Skype does.

Wish your business grows rapidly in 2017 :)

Good value product but reliability and quality issues

Nov 14, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Lots of features, SMS, Saved Replies, Mobile apps, Integrations

Cons: Call drops, audio drops, Android app problems, other reliability, lack of polish on the product, customer support

Vendor Response

by ViralWoot on November 20, 2018

Thank for the kind review. As I understand from your review, you faced issues with Call Drops & Audio Drop - we use Twilio in the background which works with some of the premium providers around the world. Usually Call Drops/Audio Drops are due to high jitter (which in turn is caused by inconsistent bandwidth available to call process). In such cases, we help our customers with QOS configuration of the internet router.

Regarding Android app, just yesterday we went live with our updated Android app which is lighter & faster than before. Hope you gave that a try.

We have 24/7 customer support. Still if you found something missing in our support - I'm really sorry for that. Please feel free to write directly to me at gaurav[at]justcall.io to share your experience so that I can take necessary actions to make sure no one faces any issues with our customer support.

Best,
Gaurav S.
CEO, JustCall

CRM Heaven

Dec 05, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: JustCall is a great tool for making calls that would require some sort of CRM follow-up. We use ours to track leads and then follow-up with them, using the CRM coupled software. It's not frills, and does the job.

Cons: The software can be buggy at times, but a quick restart solves the trick.

Vendor Response

by ViralWoot on December 06, 2018

Thank you for sharing your review.

We recently launched some interesting new features like SMS Bot, Auto Dialer, SMS Campaigns, SMS Scheduler, Voice Broadcast etc that will serve some niche use cases and help us differentiate from some of the other players in the market.

Regarding the restart to solve trick - due to Chrome's support for WebRTC we were depending upon Chrome for last 2 years. And, high RAM usage by Chrome at times causes issue with Audio packet transfer. But, we are launching our built-from-scratch new dialer that will get rid of this dependency. In last 2 months, we have re-wrote most of our APIs & achieved great success with load time.

Thanks again for the opportunity. And, we will surely work hard on making sure that all are interesting features are more visible to our users.

Loving it. We have increased our revenue thanks to JustCall.

Jan 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is a complete phone system. We can do anything we want with it - we can get phone numbers, we can make calls or receive calls, we have access to recordings, we can set up conference calls and what not.

There is nothing that I can complain about or that I don't like about JustCall.

Cons: I don't see any problems with JustCall. They are perfect for our company.

Overall: We have a distributed sales team for our social media marketing tool. It was getting difficult for us to manage our sales reps distributed in different countries and time zones so we gave JustCall a try and we immediately saw an increase in productivity.

Firstly, we got ourselves numbers in countries where we have the maximum number of customers i.e. US, UK and South Africa. Then, we used call distribution feature to make sure incoming calls get distributed to different sales reps in different timezones so that we are available almost around the clock.

We used SMS system to send over offers to our customers which saw great conversions.

The custom welcome message made us look more professional. Within two months of using JustCall, we grew revenue by 11.7% and our average ticket size also went up.

We are very happy with JustCall and the way they are launching new features so quickly.

More power to the JustCall team. I would highly recommend JustCall to any business which has a sales or support team.

Recommendations to other buyers: Justcall should have an affiliate or partner program.

Thanks Capterra and JustCall. Thanks a lot.

Jan 14, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - Easy to setup

- You can number in almost every prominent country around the world

- Public Calendar

- Desktop apps

Cons: - You have to pay for every team member you add.

Overall: I was going through the Internet, searching for a good telephony software for my small team. We are into trading business and for us calling our clients in different countries is very important.

One of my fellow partner was in Estonia and my team is based out of Australia.

While searching over the web, I stumbled upon Capterra (best telephony softwares 2017) and found JustCall.

We have been using JustCall for a month now, but experience has been good so far.

The good part is, CEO of the company replies to your queries directly. Makes you feel special.

Recommendations to other buyers: If you could bring up plans where in I can pay once for my complete team, it would be great :)

Vendor Response

by ViralWoot on January 14, 2017

Thank you for your kind words Noah.

Regarding our pricing, we will soon be shifting to bundle plans from per user plans. This will save you from making payments every time you add a new member.

Horrendous call quality and support

Nov 14, 2017
1/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Pros: Just call is quite cheap and easy to set up. The dashboard is user-friendly but it can be improved.

Cons: Call quality is heinous. Call drops almost everytime or the person on the other end is unable to hear. We've had so many customers who have claimed about the bad call quality and same was shared to just call support but it never got fixed. Their support is not even available 24X5 and only available via chat and email.

Overall: It had a good run for few months until we started encountering issues. it got so bad that we had to switch vendors.

Vendor Response

by ViralWoot on November 15, 2017

Hey! It will be great if you can share your contact information with us because upon checking our customer tickets for last 6 months - we don't see any ticket about such bad call quality issues.

We use premium voip provider Twilio and are hosted on Google Cloud.

We are available via chat & email 7 days a week. And, for premium plan customers - we even have dedicated account managers.

So, I'm sorry for the bad experience that you have shared but I can't recollect any such company that has left us because of call quality issues.

Beware: They will keep charging you even after you cancel

May 25, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I signed up hoping to use this software to call clients. The feature I was interested in was the "click to call" button they advertised that would be added next to every phone number in the browser, That feature just never worked. I canceled my subscription on January 18. It's May now and they are still charging my credit card.

Cons: I signed up hoping to use this software to call clients. The feature I was interested in was the "click to call" button they advertised that would be added next to every phone number in the browser, That feature just never worked. I canceled my subscription on January 18. It's May now and they are still charging my credit card.

Vendor Response

by ViralWoot on November 20, 2018

Hey Bill,

There are two kinds of click to call buttons that we provide.

1. Click To Call button for CRM where every contact gets a click to call button that you click to make call. This one is activated by installing Chrome extension.

2. Click to Call button for website where you put a small javascript code and it shows button on website to make call. Visitors can make call directly to you from the button.

Both these buttons are available are different & activated in totally different ways. And, cater to different use cases. Looking like you confused our Click to Call button for CRM with website button.

Did you try asking for help with click to call for website button from our support staff? We provide 24/7 support & would have helped you with setting up the click to call button for your website - it takes 5 mins to setup a click to call button on website.

Regarding cancellation, your account was cancelled when you asked us to cancel.

Gaurav S.
CEO, JustCall

Feature Loaded Cloud Phone System

Feb 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to Setup - No new hardware Required, Call Recording, Call Scheduling, Unlimited Calling Plans

Overall: I took their trial plan and then switched to their Unlimited Plan all because of their features and support. I work for a financial services company and I need to make calls very frequently. I was looking for a pocket friendly phone system. I took their trial plan and the features they offered helped me to make and track all my calls from a single dashboard. You should pat yourselves on the back for your services and your company is most certainly on the right track! Kudos to you and your team!

Recommendations to other buyers: Great Features and best customer support !

Call Scheduling and tagging made life simpler

Jan 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Call Scheduling, Call tagging, voice call records, Reasonable call rates

Overall: Being a startup first difficulty was communicating with customers from different countries. JustCall made it easy to get numbers and make international calls at reasonable call rates. It is easy for me now to keep records of the calls made and scheduled calls.

I get a quick response from the support team of Justcall for a hassle free use of this product.

Helps me save time and money. Thumbs Up!

Great App for Communication

Jan 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: JustCall is a great app for communication. It offers a wide variety of features which helped me managed my sales team without nagging them. JustCall easily integrates wide other CRM tools which help in keeping a track of my calls to clients.

Vendor Response

by ViralWoot on January 09, 2017

Thank you Mr. Aman for your kind words and for taking out time to review our product. We are adding more integrations and useful on-site tools for businesses like yours.

Please check out our new feature: Public Calendar - this will let you schedule meetings or demo calls through your own beautiful scheduler.

JustCall.io

Jan 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Support.

Cons: Pricing is a bit complicated.

Overall: Me and my entire team are using this product for a while and the productivity, ROI we've gotten is amazing.

Recommendations to other buyers: Support of this product is great, so if anyone who is looking for issues being fixed ASAP. JustCall will be my first suggestion.

Made communication with clients easy!

Jan 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's hassle free and very easy to operate.

Cons: couldn't find anything disappointing till now.

Overall: Finally, I can sit in India and call my clients from International numbers, lovely features which saved a lot of my time and money.

Trying to cancel is a nightmare...

Dec 07, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: There is no opportunity to cancel the software online, only by email. The team are quite happy to sell the product via live chat, but ignore when you ask to cancel. Sent email to cancel, for it to only be ignored and money be taken from my Credit Card. Again, when querying this they simply ignore. AVOID at all costs as clearly like to rip off their service users if they ever no longer wish to use the service.

Overall: I signed up for a trial of the software and found it good but not fit for our purpose, so TRIED to cancel.

Vendor Response

by ViralWoot on November 20, 2018

You can cancel your account easily & no one ever faced any issue with that. You can cancel & leave JustCall anytime you want. Even we provide 24/7 support who can help you with that within minutes. Can you please share more information with me at gaurav@justcall.io

Thanks,
Gaurav S.
CEO, JustCall