--- title: "JustCall Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is JustCall the right Auto Dialer solution for you? Explore 225 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/157853/JustCall/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- JustCall 4.1 (225) [View alternatives](https://www.capterra.com/p/157853/JustCall/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of JustCall Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews Jk John k Chief Technology OfficerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The automated dialer is faster than the 8x8 system that we used previously and I can complete my list before the end of my shift.“ February 17, 2026 RP Ross P ownerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “After upgrading, we realized it did not contain the features we were looking for. When we emailed them 1 day after signing, they sent a lengthy email threatening their legal team to get involved after rendering 0 services.“ November 14, 2025 Zachary P Associate DirectorReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Based on this experience, I would sooner direct teams toward Batch Dialer or MoJo, where customer support and flexibility are far better aligned with modern SaaS expectations.“ January 28, 2026 RD Robert D VPCapital Markets, 11 - 50 employeesUsed the software for: Less than 6 months. “The reports they shared showed call activity during the free trial period — before the paid subscription even began — yet I was told this usage depleted my credits and prevented me from using the service I had just paid for.“ March 21, 2025 Jk John k Chief Technology OfficerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The integration with CRM is also nice as I do not have to do a lot of work for it to be integrated which is a huge relief.“ February 17, 2026 Jk John k Chief Technology OfficerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I hate that the reporting dashboard is rigid and I cannot rearrange items to view the information that I need.“ February 17, 2026 Jk John k Chief Technology OfficerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Overall, JustCall makes life easier for our sales team as we are no longer entering data twice per day.“ February 17, 2026 Zachary P Associate DirectorReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “I had a renewal of a subscription that was inactive for nearly 9 months, and when I cancelled and tried to get a refund afterwards, they told me no over 8 different communications.“ January 28, 2026 ## Showing most helpful reviews Showing 1-25 of 225 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sophia S. Administrative Assitant Used the software for: Less than 1 year ### ""Unlimited" Doesn't Mean Unlimited (And Sales Won't Tell You That)" July 23, 2026 1.0 Our experience was disappointing because the biggest issue wasn't the software—it was the lack of transparency. We made our business requirements clear before purchasing and relied on the information provided by the sales team. Discovering unexpected charges after porting our numbers felt like a bait-and-switch. I cannot recommend JustCall to businesses unless they receive written confirmation of exactly which calls are—and are not—covered under "unlimited." Pros The software itself generally worked as expected, and the interface was easy enough to navigate. The available features were sufficient for our team's needs once we got everything set up. Cons The sales process was misleading. I specifically asked about all potential fees and was told our calls would be unlimited except for international calling. The sales rep failed to disclose that toll-free inbound calls, external call forwarding, and other common business scenarios would incur additional credit charges, despite knowing our exact setup before we signed. Review Source Drew H. Partner Used the software for: Less than 1 year ### "Frustrating Compliance Process, Refusal to refund for services not rendered" April 14, 2026 1.0 The compliance process was overly lengthy and burdensome, taking over a month without resulting in service activation. Despite this, we were required to pay for a subscription up front, only to be informed at the end of the compliance process that we would not receive phone service. JustCall refused to refund the full amount, offering only a pro rata refund for the unused months. Additionally, the service was never used because we couldn't exit the compliance phase due to their strict requirements. Their process was disappointing: we incurred expenses for a service we never received, and, more importantly, they wasted a significant amount of our time without providing any service. Pros The user dashboard, user settings, and initial company configuration were user-friendly and easy to navigate. Review Source R Reviewer Chief Technology Officer Used the software for: 3-5 years ### "Finally there is a dialer that does not completely stink" February 20, 2026 5.0 Prior to this I had thousands of leads and we were using manual dialing to contact them. I was honest with you when I said that I wanted to quit my job prior to using the automated dialer. The automated dialer is faster than the 8x8 system that we used previously and I can complete my list before the end of my shift. Overall, JustCall makes life easier for our sales team as we are no longer entering data twice per day. Pros I am drinking cold coffee and at least the parallel dialer thing is working so I do not have to click on a hundred buttons. This thing will hit ten or fifteen lines at one time and the AI will dump me into a live call when someone finally answers the phone. I like the local presence feature as it has been a while since people have picked up their phones instead of ignoring me. The integration with CRM is also nice as I do not have to do a lot of work for it to be integrated which is a huge relief. I was happy to find that the support technician was knowledgeable when my microphone stopped working. Cons The mobile app for iPhone is very buggy and I would not use it for anything serious. I hate that the reporting dashboard is rigid and I cannot rearrange items to view the information that I need. I also dislike how JustCall does not show the history of the calls that were placed to the same number as well as the disposition that we provided while I am in the call. At times the quality of the calls becomes choppy. Review Source R Reviewer Partner Used the software for: 3-5 years ### "Horrible Customer Service Bait & Switch" February 17, 2026 1.0 Pros No pros. Poor support, broken promises, and impossible to reach a real human. I do not recommend JustCall. Cons I’ve been a long-time customer of JustCall, but this experience has completely eroded my trust. I tried their AI agent, which handled calls poorly. I was promised a refund because of the issues, but once I followed up, I was effectively abandoned. There is no way to speak to a real person by phone—you’re routed to an AI agent and then disconnected. No escalation. No accountability. After multiple attempts to resolve this, the only way I could get a response from JustCall was by filing a chargeback. That should never be necessary for a paying customer, especially one who’s been with the company for years. Because of the lack of support and follow-through, I will be cancelling my services. I cannot recommend JustCall to businesses that need reliable call handling or responsive customer support. Review Source VR Verified Reviewer Associate Director Used the software for: 1-3 years ### "Money Hungry over Customer Satisfaction" February 9, 2026 1.0 I rarely leave negative reviews, but this experience warrants it. JustCall has made it very clear that they prioritize keeping customer money over customer experience or common-sense resolution. I had an account tied to an email that had been sunset. The account itself had been inactive for roughly 18 months and was not being used by my team. Upon logging in to formally cancel the subscription, I discovered that a recent renewal had gone through, resulting in nearly $2,000 in charges for a product that was not active or in use. I reached out to customer support to discuss the situation in good faith, expecting at least a conversation or partial resolution. Instead, I was met with an extremely rigid, policy-only response, with zero empathy, no willingness to review the inactivity, and no effort to find a fair outcome. The stance was essentially: policy is policy, regardless of circumstances. Having worked in tech sales and SaaS myself, I find this approach disappointing and outdated. Strong companies empower their teams to apply judgment and retain long-term customers — not hide behind black-and-white policies to deny reasonable refund requests. As a result of this experience: •We will not be returning to JustCall as our company continues to grow •I am sharing this experience so other teams can make an informed decision The only positive I can point to is their integration capabilities, which my team did like. Unfortunately, integrations alone do not outweigh subpar customer service and a poor customer-first mindset. I strongly recommend that anyone considering JustCall evaluate alternative dialers. Based on this experience, I would sooner direct teams toward Batch Dialer or MoJo, where customer support and flexibility are far better aligned with modern SaaS expectations. Buyer beware — if something goes wrong, do not expect flexibility or advocacy from their support team. Pros The integration to CRM was easy to setup and not the issue. Aside from that, it was a standard dialer similar to others Cons They prioritize money over customer experience. I had a renewal of a subscription that was inactive for nearly 9 months, and when I cancelled and tried to get a refund afterwards, they told me no over 8 different communications. They have 0 customer service priority and due to that, I recommend any other dialer. Review Source VR Verified Reviewer Skilled Trades Recruiter Used the software for: 3-5 years ### "Very convenient virtual phone for work" January 6, 2026 5.0 It still is one of the better dialers as compared to other products that I have experienced using. The user-interface and its friendliness is exceptional as compared to other phone apps. Pros Still one of the best dialers in terms of its convenience and user-friendliness. Mobile app and web add-on are very good. Cons There are instances that it still refreshes once in a while which is annoying for somebody like myself who works with it most of the time. Review Source R Reviewer Operations Manager Used the software for: Less than 1 year ### "JustCall for Small Business (10 employees)" November 26, 2025 4.0 Pros It's easy to use and there are alot of features. We find the transfer feature to be quite helpful, along with shared phone numbers and text (SMS) inboxes. It's super easy to add employees as well or buy a new phone number. They do have 2 factor authentication and google login which is helpful. The support documentation is helpful. Cons My least favorite thing about JustCall are the bugs and the phone service isn't always the most reliable. Review Source Kerry K. Sales Agent Used the software for: 3-5 years ### "JC Review KK" November 20, 2025 5.0 Overall very good, very few technical issues and is a huge step up from the program I used previously. Pros It is easy to use and integrates well with other platforms. Overall in my experience it would be highly recommended. Cons I dont really have any cons that I can think of. Occassionally the app will continue ringing on my pc when I have answered a call from my cell phone and I have to close everything out to get it to stop. Review Source R Reviewer owner Used the software for: 1-3 years ### "Avoid Justcall" November 19, 2025 1.0 We were long time customers of justcall and decided to upgrade our account. After upgrading, we realized it did not contain the features we were looking for. When we emailed them 1 day after signing, they sent a lengthy email threatening their legal team to get involved after rendering 0 services. Unethical company and clearly desperate for money, wouldn't trust them ever again and went with a competitor after this experience. Pros the application had a lot of features that are similar to competitors in their industry, These features worked for the most part Cons Very aggressive sales process with lacking fulfillment team. They will try to pressure you with their legal team if something doesn't go your way Review Source Aman K. Researcher Used the software for: 1-3 years ### "JustCall Review: A Comprehensive and User-Friendly Communication Platform" March 14, 2023 4.0 JustCall is a highly regarded communication platform that offers a comprehensive set of features and functionalities for businesses. The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration with other business tools, and exceptional customer support. While some users have reported occasional glitches or bugs and high pricing plans, these issues have not been experienced by all users and may depend on individual requirements and experiences. Overall, JustCall appears to be a reliable and efficient communication platform for businesses. Pros JustCall is a highly favored communication platform for businesses due to its user-friendly interface, advanced call management functionalities, seamless integration with various business tools, and exceptional customer support. These features have been highly appreciated by users and contribute to the popularity of the platform. Cons I have experienced occasional technical issues and malfunctions with JustCall, which can cause inconvenience during usage. Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses. However, it should be noted that these issues are not universal and may vary based on individual user requirements and experiences. Review Source Josh S. IT Coordinator Used the software for: 3-5 years ### "Simple and efficient" March 26, 2025 4.0 Overall, it was a decent experience. With some improvements to the dashboard, it could be a great tool. Pros Easy to manage; can see the status of all users Cons The platform is not very intuitive; had issues navigating the dashboard Review Source R Reviewer VP Used the software for: Less than 1 year ### "Absolutely terrible, if you value your time or dollars run as fast as you can away." May 15, 2025 1.0 I signed up for JustCall with the intent to evaluate the platform for my team of eight users. What followed was a frustrating and time-wasting experience that ultimately led me to abandon the service entirely. Despite upgrading to a Pro plan that advertised 1,000 included minutes, I was blocked from making calls due to a negative credit balance. The support team’s explanation was convoluted at best — citing a mix of free trial credit usage, unclear billing practices, and a requirement to maintain a minimum account balance, even just to access the bundled minutes. My questions were repeatedly sidestepped or answered with generic responses that did not address my core concerns. The reports they shared showed call activity during the free trial period — before the paid subscription even began — yet I was told this usage depleted my credits and prevented me from using the service I had just paid for. Worse, the billing system lacked transparency. There was no way for me to track credit usage in real time, and the reports had to be manually exported by their internal team. It’s unacceptable to require customers to pay for something they can't monitor or verify on their own. After spending hours trying to get clarity and encountering more confusion than help, I’ve decided to move on. JustCall lost my business and any future potential for our team. I wouldn’t recommend this platform to anyone expecting a straightforward, well-supported, or transparent VoIP solution. Pros Unfortunately if there are any positives, they would not overshadow the absolutely terrible experience provided by this company. Cons The customer service was so deceptive and inconsistent I became convinced that they were engaged in a pattern of fraud or at the very least willful gross negligence. Review Source Angie S. Recruiter Used the software for: 1-3 years ### "Efficient text messages company!" January 9, 2024 5.0 My overall experience for over a year has been good! I like JustCall a lot and I plant to continue to use it!! my business has been affected in a positive way thanks to JustCall! We have seen good results and financially has been affordable for us! Pros I like how convinient it is for me to reach out to candidates! I dont need to have a yearly plan just a monthly cost and I get charged for the text messages I use. Most of the texting companies offer yearly plans but according to my business I wouldnt need to text candidates all year around. Cons I would say, customer service should improve. Review Source Stefano B. VP Operations Used the software for: 3-5 years ### "Excellent solution and excellent customer support" July 27, 2023 5.0 I had numerous interactions with their customer support and I find it simply excellent. I had cases of them working with their developers to fix an issue we were experiencing with an integration. I also had them actually release an integration few weeks after I asked (our ATS). Lastly, they keep regularly and proactively updating about other things I asked. Their customer support is simply excellent, responsive and reliable. Pros Justcall integrates incredibly well with a large amount of other Saas. Their ability to thread Callcs, voicemail, SMS in a single conversation within several different CRMs is something that (incredibly?) remains something very unique. Most other solutions do voice but not texts and if they do texts it is only through their own dialer but info doesn't flow to the core Saas that originate the communication. With Justcall we have the ability to see all conversation regaridng of medium in a single place, be it a candidate conversation in our ATS or a support interaction in our CRM/ticketing system. It works and it work well. Cons They seem to be moving to new plans that include unlimited calls but for our user case that is not the best. I have relatively many users for a relatively low traffic so I prefer to keep paying phone traffic separately. Not an issue for us as we remain in the old plan, but something to assess. Most other solutions in the market beside Twilio will likely also have an unlimited calls options by the way. Review Source R Reviewer Customer Support Specialist Used the software for: Less than 1 year ### "Okay, but not the best solution" March 28, 2025 2.0 My overall experience has not been great Pros I feel that I have not experienced many things that I like very much about JustCall. The reports were a step up from our initial call solution (Aircall) Cons There are many things that I do not like about Justcall. Justcall does not have a queue based call structure, meaning the calls that come in that aren’t answered aren’t put in a queue that shows your missed calls. Another would be consistent issues with the software and my my microphone Review Source R Reviewer Owner Used the software for: I used a free trial ### "Not for a fit for new, small, or start up businesses " January 20, 2025 1.0 They gave the impression that they worked with all size of businesses, but after our experience, they don't support small startup businesses. I think the cost of the service is too high for a company that isn't already bringing in at least 7 figures a year. I just wish they would have told us first that they only really desired to work with medium to small size businesses. Pros The ability to do CRM like actions within the system and do SMS messaging. Itlooked like it an application that would provide what needed currently, as well as the type of features that we wanted to grow into. Cons My business partner and did three video calls with Just call to discuss and review the application, see if it would work our needs and learn how to use it. We must have spent in total a bit more than a half of a day's work so that we could review that the application would solve our problems and learn how to use it to do so. Well, not long into our trial, they sent us this message: We are writing to inform you that your JustCall account has been permanently closed. Our systems has detected usage linked to your JustCall account that violates our Terms and Conditions. As a result, your JustCall account has been closed, and you will not have any access to our services. Please note that this decision is final. If you believe this action was taken in error, you may contact us at help@justcall.io to reconsider our action. Well,it was a pretty nasty message of itself, but we figured we would give justcall a chance to explain themselves and fix it. I explained to them that I was in the process of transitioning from one business service to a similar one, had reserved my domain name but the new web site is currently in development. We need a phone number to put on our new website for our new business before we can plop the web site down on the domain. I explained that to them, but apparently that wasn't good enough, and they told us to move on. Review Source Sergio H. IT Manager Used the software for: Less than 1 year ### "Loving the SMS Experience" October 7, 2024 5.0 Overall, we couldn’t be more pleased with the results. The SMS automation through Justcall has enhanced our ability to stay connected with our clients while saving us time and resources. At HIE, we're all about efficiency and customer satisfaction, and Justcall has proven to be the perfect tool to help us achieve both. Pros At HIE, we’ve recently integrated Justcall to automate our SMS flows, and the experience has been nothing short of transformative. Managing client communications can be time-consuming, but with Justcall, we've streamlined the entire process. The automation features have not only increased our efficiency but also allowed us to maintain a personal touch in every message. From scheduling follow-ups to handling bulk messages, Justcall has given us the flexibility to customize and optimize our communication strategy. The platform is intuitive and offers a range of features that cater to our specific needs. Plus, the analytics have been invaluable in helping us fine-tune our approach and maximize engagement. Cons One thing that’s a bit of a pain for us at HIE is trying to locate specific SMS messages. 😅 With so many people writing in, it can feel like finding a needle in a haystack! We love the automation Justcall provides, but when it comes to searching for a message, it’s a bit of a hassle—especially when you're juggling a ton of conversations. It’s like scrolling through an endless sea of texts! A more streamlined search feature would make a world of difference for us. Review Source VR Verified Reviewer Director Used the software for: Less than 1 year ### "Changes the way you sell and manage" May 16, 2019 5.0 The customer service team are fabulous and flexible. They are consistently updating the software and understand each client will have slightly different needs. I have watched JustCall change the way salespeople work, for the better! Pros It visually integrates well with our CRM Easy to use in the CRM set up Being able to review calls, and see the call & SMS activities makes it easy to train staff as well as ensure the tasks are being completed. This also means we can review a conversation making our next call a more productive one. Cons I just which the Premium package was more cost effective for teams and there was an SMS template functionality Review Source VR Verified Reviewer VP of Logistics Used the software for: I used a free trial ### "Can't port existing number" October 9, 2020 2.0 Didn't get past the free trial, because we couldn't port our existing phone number. Pros It looked like there were going to be some great features, including transcribed voicemail, IVR and more. Cons We couldn't port our existing customer service phone number. The only option was to use a number that was sold through JustCall. We have our phone number printed on product manuals and packaging, so there is no way we could have gotten a new number. That eliminates a lot of potential users. Review Source R Reviewer Executive Assistant Used the software for: Less than 1 year ### "A solution that works!" January 31, 2024 5.0 Pros After searching for a phone system that would provide ease of use while on the go, connect with our CRM, and reliably work, we finally found JustCall. JustCall has a fair pricing structure and a responsive help team. Cons There have been a few issues with the sync between JustCall and our CRM that have required the accounts to be de-synced and re-synced a few times. The information that pulls through is not as customizable as we would like. Review Source Lloyd W. Director of Operations Used the software for: 3-5 years ### "It's doing well enough, but I wouldn't say I'm excited about it." September 11, 2023 3.0 It's been ok. We use it for our general sales call, customer support, as well as outreach campaigns. Pros Combination of both a general phone system, as well as outbound calling campaigns and predictive dialers. Justcall IQ also is very useful for sales training as well as call reviews. Cons Numerous users have connection issues. Audio cutting in/out during calls. Other similar services that require stable connections like zoom don't seem to have a problem when justcall does for some of our users. Support has been really slow lately... likely due to 10DLC, but it just means more downtime for me. Review Source JH Jennifer H. Sales Development Manager Used the software for: 3-5 years ### "JustCall Review " July 28, 2023 4.0 Working with the folks at JustCall has been really positive. Their customer care team are extremely responsive and you don't find yourself hanging around on chats - they get back to you really quickly. I also like how positive the experience has been working their product team. We had a integration we wanted to another sales tool we were using and their team went out of their way to see if there was a work around and built out a solution over the weekend. Pros JustCall is easy to make calls with. You have the choice of the dialler on your browser, app or via a desk phone. It also works out from a number what the dialling code should be which when you have alot of calls to make is great for speed and ease of use. The voicemail drop is a nice feature - not the most intuitive feature to use and took a bit of reading to get set up but works nicely. Cons Some of the layouts and functionality feel a bit clunky and hard to read. There have been some improvements recently but feels a bit old fashioned. I really struggle getting the data I need from the analytics page it would be better to have a stronger managed package to CRMS to be able to read that data straight in those systems Review Source Clint T. Chief Digital Officer Used the software for: 3-5 years ### "Efficient and Reliable Communication Solution for Our Academy" July 18, 2024 5.0 Our overall experience with JustCall has been excellent. The platform is easy to use, highly effective, and reliable. It has streamlined our communication efforts, making it easier to keep parents and students informed and engaged. The customer support team has been fantastic, always available to assist with any questions or issues. Pros JustCall has significantly improved our communication processes. The SMS and mass texting features are particularly beneficial, allowing us to efficiently reach out to parents and students with important updates. The platform's user-friendly interface and excellent customer support are also standout features. Cons There is little to dislike about JustCall. However, it would be great to see more advanced message personalization features in future updates. Review Source R Reviewer Community Partnerships Used the software for: 3-5 years ### "JustCall helps scale your business" March 21, 2024 4.0 IT's decent, we can stand the hiccups for the advantages the overall system brings. JustCall Customer Service and support is exceptional. Live chat, follow ups and sometimes even phone call to discuss in detail has been a factor for us to remain with JC. Other companies didn't provide live support across 3 continents and JC assist us 24/7. Pros JustCall allowed us to grow into other countries while maintaining a centralised control of the numbers, billing, recordings, training while syncing all our contacts from our CRM across 3 countries into our call centers for our customer success team. If we didn't have this tool, it would be a massive headache to have local numbers, coordinate people with onboarding/offboarding who join or left the company, etc. Cons Sometimes the quality of the calls drops and there's a lag. 2 out of 10 calls we have an issue with. Review Source Mark C. Sales and Admin Used the software for: 3-5 years ### "Thank you " July 31, 2023 5.0 Pros Easy to use like the app feature to where we can attach documents as needed Cons none that I can not complain at the moment Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.