# JustCall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is JustCall the right Auto Dialer solution for you? Explore 224 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157853/JustCall/reviews --- JustCall 4.1 (224) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of JustCall Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews Jk John k Chief Technology OfficerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The automated dialer is faster than the 8x8 system that we used previously and I can complete my list before the end of my shift.“ February 17, 2026 RP Ross P ownerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “After upgrading, we realized it did not contain the features we were looking for. When we emailed them 1 day after signing, they sent a lengthy email threatening their legal team to get involved after rendering 0 services.“ November 14, 2025 Zachary P Associate DirectorReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Based on this experience, I would sooner direct teams toward Batch Dialer or MoJo, where customer support and flexibility are far better aligned with modern SaaS expectations.“ January 28, 2026 Jk John k Chief Technology OfficerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I hate that the reporting dashboard is rigid and I cannot rearrange items to view the information that I need.“ February 17, 2026 Jk John k Chief Technology OfficerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The integration with CRM is also nice as I do not have to do a lot of work for it to be integrated which is a huge relief.“ February 17, 2026 Zachary P Associate DirectorReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “I had a renewal of a subscription that was inactive for nearly 9 months, and when I cancelled and tried to get a refund afterwards, they told me no over 8 different communications.“ January 28, 2026 Jk John k Chief Technology OfficerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Overall, JustCall makes life easier for our sales team as we are no longer entering data twice per day.“ February 17, 2026 Drew H PartnerAccounting, Self-employedUsed the software for: Less than 6 months. “The compliance process was overly lengthy and burdensome, taking over a month without resulting in service activation.“ April 10, 2026 ## Showing most helpful reviews Showing 1-25 of 224 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Suzi L. Project Manager Semiconductors Used the software for: 1-2 years ### "Easy-to-use tool for placing calls from any location." June 7, 2023 4.0 JustCall is a popular business phone system because of the extensive collection of functions it provides. The platform's user-friendliness, effectiveness in managing calls, capacity to integrate with other business tools, and quality of service have all been lauded. Some customers have complained about bugs and expensive plans, however this is not the case for everyone and may be attributable to different needs and usage patterns. In general, it would appear that JustCall is an effective and trustworthy company phone system. Pros It's convenient that JustCall lets us drop voicemails when we call and automates the majority of our text messages thanks to the platform's capabilities. In my day-to-day activities, I have been able to shave off a significant amount of time thanks to it. Cons For unknown reasons, some numbers may be blocked from dialing through JustCall. I have to manually dial the number when this occurs, but thankfully it does so infrequently. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Ringover](https://www.capterra.com/p/169627/RingOver/) because it is a program that is affordable, has very good features and is a very easy to use program. Review Source Response from SaaS Labs June 20, 2023 Hi Suzi, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. You can follow our latest product updates here - https://justcall.io/updates/ KK Kerry K. Sales Agent Real Estate Used the software for: 2+ years ### "JC Review KK" July 24, 2025 5.0 Overall very good, very few technical issues and is a huge step up from the program I used previously. Pros It is easy to use and integrates well with other platforms. Overall in my experience it would be highly recommended. Cons I dont really have any cons that I can think of. Occassionally the app will continue ringing on my pc when I have answered a call from my cell phone and I have to close everything out to get it to stop. Review Source RP Ross P. owner Construction Used the software for: 1-2 years ### "Avoid Justcall" November 14, 2025 1.0 We were long time customers of justcall and decided to upgrade our account. After upgrading, we realized it did not contain the features we were looking for. When we emailed them 1 day after signing, they sent a lengthy email threatening their legal team to get involved after rendering 0 services. Unethical company and clearly desperate for money, wouldn't trust them ever again and went with a competitor after this experience. Pros the application had a lot of features that are similar to competitors in their industry, These features worked for the most part Cons Very aggressive sales process with lacking fulfillment team. They will try to pressure you with their legal team if something doesn't go your way Review Source Response from SaaS Labs November 21, 2025 We're truly sorry to hear about your experience, Ross. I understand how frustrating this must have been, especially after being a long-time customer. We take all feedback seriously, and we genuinely regret that JustCall has been a source of frustration for you. This is not the experience we want anyone to have. We would love the chance to make things right. Could you please reach out to us directly at help@justcall.io with some more details about the issues you've been facing? Our team is standing by to work with you to troubleshoot the problems and improve your experience. VB Vanessa B. Coldcaller Automotive Used the software for: 6-12 months ### "User-Friendly JustCall" October 15, 2024 5.0 I like how easy it is to use and never had problem with it so far. Pros It's really easy to use for a new user like me. The navigations are smooth and settings are easy to understand. Cons It's only when it sometimes lags, but it could be because of my internet connection, too. Review Source EB Erinn B. Client Service Specialist II Accounting Used the software for: 1-2 years ### "JustCall overall good product" July 19, 2024 4.0 Pros I like justcall because anyone on our team can login to the browser and see which team member is on the line and see who they are on the line with. We also utilize the fax feature which is convenient to have all on one login. We also use the texting feature a lot with our clients which makes it easier to communicate with certain clients and it is through the business number and anyone on our team can reply/ see the messages which is helpful. It also records the calls that way you or a coworker can go back and listen to conversation. It also links to HubSpot and tracks any communications which we also utilize and is convenient to have all communications in one spot. There are a few things I have asked on customer support normally answers fast if you have any issues and follow up always. We use this app Everday as our main source of communication besides emails. We also are able to schedule the lines to be ring only during our office hours which is also very convenient. Cons A few downsides to just call I think we have is not being able to transfer a call directly to a voicemail. This would be a nice feature for when someone is on the line already or just can't take the call at that moment instead of it ringing to their line. Another thing I think with the faxes is that it doesn't send you a confirmation of the fax once sent. Review Source RD Robert D. VP Capital Markets Used the software for: Less than 6 months ### "Absolutely terrible, if you value your time or dollars run as fast as you can away." March 21, 2025 1.0 I signed up for JustCall with the intent to evaluate the platform for my team of eight users. What followed was a frustrating and time-wasting experience that ultimately led me to abandon the service entirely. Despite upgrading to a Pro plan that advertised 1,000 included minutes, I was blocked from making calls due to a negative credit balance. The support team’s explanation was convoluted at best — citing a mix of free trial credit usage, unclear billing practices, and a requirement to maintain a minimum account balance, even just to access the bundled minutes. My questions were repeatedly sidestepped or answered with generic responses that did not address my core concerns. The reports they shared showed call activity during the free trial period — before the paid subscription even began — yet I was told this usage depleted my credits and prevented me from using the service I had just paid for. Worse, the billing system lacked transparency. There was no way for me to track credit usage in real time, and the reports had to be manually exported by their internal team. It’s unacceptable to require customers to pay for something they can't monitor or verify on their own. After spending hours trying to get clarity and encountering more confusion than help, I’ve decided to move on. JustCall lost my business and any future potential for our team. I wouldn’t recommend this platform to anyone expecting a straightforward, well-supported, or transparent VoIP solution. Pros Unfortunately if there are any positives, they would not overshadow the absolutely terrible experience provided by this company. Cons The customer service was so deceptive and inconsistent I became convinced that they were engaged in a pattern of fraud or at the very least willful gross negligence. Review Source GH Greg H. Sales Mechanical or Industrial Engineering Used the software for: 1-2 years ### "JustCall is not very functional " March 12, 2025 2.0 Slow to respond when asking questions around changing the size of the dialpad box. Pros Only positive feature is brings up the name of the contact calling, from the PipeDrive CRM. Cons Dial Box size cannot be changed. Obstructs part of my CRM window. Review Source JN Jay N. Installer Construction Used the software for: Less than 6 months ### "Just a call away" May 27, 2025 3.0 Pros I love the best clarity of keeping the call as good as a your cell phone.. great on text now or later options Cons I really don’t like that you have to pay for every add-on the costly is very expensive for this app! Review Source ACR Ana Cecilia R. Estimator Construction Used the software for: Less than 6 months ### "Efficient and user friendly" October 24, 2024 5.0 It's intuitive. I had no experience using a phone system online or doing customer service, and I could learn how to use it in no time. Pros It's an easy-to-use app that has several communication methods in one place. The call recording feature is also very helpful. Cons Sometimes it can be tricky to do 3 way calls, but other than that everything works great. Review Source VR Verified Reviewer Sales Development Representative Information Technology and Services Used the software for: 6-12 months ### "It is a company that listens to the needs of its users" July 17, 2024 5.0 It is a good telephony solution, it comes with integration to different CRMs, making it easier to record information and maintain control over the number of contacts. You have the ability to listen to your calls and view data such as the number of calls per day Pros Whenever I need assistance with an error or bug within the platform, they try to resolve it in the best way possible. It is easy to use, practical, and very intuitive I have used their AI integration a few times since it is part of a more expensive plan, but it offers several advantages and conveniences for call summaries and note-taking, as well as various interesting data points. Cons The support team is from another country, and it is only possible to communicate with them in English. Despite this, communication is often complicated because none of them are native English speakers, so I sometimes feel that they don't understand what I mean or that they respond with things unrelated to my request Review Source JG Judah G. Director of Operations Financial Services Used the software for: 1-2 years ### "Solid system with reasonable rates" July 26, 2023 4.0 Very good. Strong support and quick responses. Straightforward features are easy to use and manage. Pros Easy to set up and manage. Simple dashboard with straightforward features. Cons Calls randomly drop. Contacts aren't always saved after adding them. Minimum of 3 seats for certain tiers. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing JustCall More straightforward portal and better pricing with no minimum seats. Switched from [Aircall](https://www.capterra.com/p/184709/Aircall/) Aircall was too expensive and lacked basic features for the tier I was in, which JustCall included at a better price. Aircall also had contracts with 12 months being the minimum, JustCall is month to month, which is ideal for us. Review Source Response from SaaS Labs August 8, 2023 Hi Judah, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. With respect to the contacts not reflecting on account, could you kindly explain this in detail over a mail? Please share details about the issue at help@justcall.io and we'll get back to you at the earliest. Thank you for taking the time to share this with us. It means a lot to our team. JJ Joseph J. COO Hospital & Health Care Used the software for: Less than 6 months ### "Best Customer Service Out There" July 1, 2022 4.0 Good but not great on product. Great every time on customer service. Pros Software is fairly easy to use, but I went with these guys for customer service. Period. They respond so quickly, no matter how small the problem. I love that and need that with my team. Cons The interface is a little clunky (like the IVR), and we have had some glitches here and there. It would also be very nice for administrators to be able to edit their user's settings. Alternatives considered [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Reason for choosing JustCall They were unresponsive. I liked their product but their team was not on the ball with communication. If you can't email me back when I'm trying to buy your product then what the heck do you want me to expect of the service! Switched from [Aircall](https://www.capterra.com/p/184709/Aircall/) We used Aircall and it was a bit expensive and seriously bad with customer support. Making me do login to a separate support site to submit and track tickets? Really?! Review Source Response from SaaS Labs July 6, 2022 Hai Joseph, Thank you so much for sharing your JustCall experience. Our support teams are always striving to ensure a seamless experience for your business. Regarding the technical glitches you can contact our support team anytime they will be ready to help you out! Also, next time whenever you face any glitches please feel free to write us at help@justcall.io for our product team to look into it! CH Chrissy H. Executive Assistant Construction Used the software for: Less than 6 months ### "A solution that works!" January 23, 2024 5.0 Pros After searching for a phone system that would provide ease of use while on the go, connect with our CRM, and reliably work, we finally found JustCall. JustCall has a fair pricing structure and a responsive help team. Cons There have been a few issues with the sync between JustCall and our CRM that have required the accounts to be de-synced and re-synced a few times. The information that pulls through is not as customizable as we would like. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) We had significant issues with Dialpad's reliability, problems syncing with our CRM, and the pricing structure was complicated and resulted in fluctuating bills. Review Source Response from SaaS Labs January 30, 2024 Thank you for your review, Chrissy! It truly made our day! We appreciate your feedback and we are working towards offering seamless integration with your CRM. Cheers! ZAS Zeanna Alexis S. Engagement Medical Practice Used the software for: 1-2 years ### "Useful Easy Value for your money!" July 16, 2024 5.0 Perfect! It has been an enjoyable experience especially when I was just starting out Pros Its user friendly interface and that it tracks everything. Cons Maybe the SMS feature on the browser is a little slow so I use the dialer to send texts much faster Review Source KW Kayla W. Franchise Owner Retail Used the software for: 2+ years ### "JustCall is Helpful" July 16, 2024 4.0 Pros I love the reports, integration with HubSpot, and call recording. Cons Cumbersome to use- especially call search options. Review Source HV Haleigh V. Customer Service Lead Retail Used the software for: 1-2 years ### "We love JustCall" July 17, 2024 5.0 Pros Yow easy it is to use! We are able to be in contact with our customers without any worry. Cons It can be laggy at times and refuse to respond. Review Source AR Alejandra R. Sales development represenative Writing and Editing Used the software for: Less than 6 months ### "Really Good tool" July 16, 2024 5.0 Pros Ease of Use: Intuitive interface that's easy to navigate. Call Quality: High-quality voice calls with minimal latency. Features like call scheduling and SMS automation save time. . Cons Could be more modern and visually appealing. Review Source JD James D. Studio Administrator Arts and Crafts Used the software for: 1-2 years ### "Just Call: A Review for Businesses" September 5, 2023 5.0 I believe that my experience with Just Call is a roller coaster ride. There were times that my usage was at the lowest because of the conflicts and confusion I have encountered but there were times as well when it is easy to use. Pros One of the things that I love Just Call is the user-friendly interface. Moreover, I also like how it integrates with other websites just like Pipedrive (for the leads) and make.com (automation). Also, we suggested a feature last time that can mute the call while we get the credit card information of clients and it worked. Cons What I like least about Just Call is the unclear and misguiding instructions coming from their team members. The suggestions and instructions of the first member is different from the second one which makes the client confused. Also, there were times when I went back and forth many times with them about our business registrations but we still ended up being rejected despite following their instructions. Reason for choosing JustCall Not Applicable Review Source Response from SaaS Labs January 5, 2024 Thanks a bunch for sharing your thoughts, James! We're thrilled you love the user-friendly interface and how seamlessly we integrate with Pipedrive and make.com. It's fantastic to hear our team successfully implemented the call muting feature you suggested. We're sorry about the confusion caused by conflicting instructions – that's not the experience we aim for. We're actively addressing this to provide clearer guidance in the future. Your feedback means a lot, and we're committed to making your journey smoother. If there's anything specific you'd like to discuss or improve, we're here for you. Cheers! VR Verified Reviewer Revenue Operations Specialists Banking Used the software for: 6-12 months ### "JustCall for SMS and Hubspot" June 15, 2023 3.0 Pretty okay, for the price if you really are looking for SMS I think it would make sense just don't expect an A+ product Pros We mostly got JustCall for the SMS features which worked as intended. The Hubspot integration into the workflows was great. Cons Call quality, calls occasionally would drop and it wasn't the easiest to setup. A lot of complaints from reps on ease of use. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing JustCall Price Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Price and SMS Review Source Response from SaaS Labs June 20, 2023 Hi there, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. Thank you for taking the time to share this with us. It means a lot to our team. JM Jill M. Program Success Manager E-Learning Used the software for: 1-2 years ### "Errors/glitches make JustCall difficult to use" March 19, 2024 3.0 Frustrating. If a couple things were fixed it would be easy to use and really helpful in my day to day work. But right now, I have to use work arounds that take time. I asked JustCall support about the audio problems and the Hubspot intregration/Chrome Extension and they told me that it was my computer. I literally got a new computer and am still experiencing these issues. Pros The ability to call and text my students directly from a JustCall number means I am not using my personal phone number. Calls and texts usually go through fine and the call quality is fine. Cons The integration with Hubspot does not work. Instead of being able to open the dialer directly with my students number already pre-populated. I have to open the Justcall dashboard, then open the dialer, then find my students number, and copy paste it into the dialer. Also if I have the dialer open, it will mess up the audio or a Zoom call or other video I am playing (Youtube for example.) Review Source MF Michael F. Director of Operations Automotive Used the software for: 1-2 years ### "My Honest Experience With JC" July 21, 2023 5.0 Pros I love the ease of use, customer support and also templates. The system is easy to onboard and easier to develop with. Cons Subcategorizing of templates would be preferred. Rarely there are issues which prevent us from calling but usually corrected within 30 minutes. Review Source Response from SaaS Labs July 27, 2023 Hi Michael, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. Glad you loved our onboarding and also the templates to be used in your customer interaction. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. GS Greg S. Proprietor Marketing and Advertising Used the software for: Less than 6 months ### "best crm" September 15, 2022 5.0 Benefits have been ease and time saving which means i can focus less on admin tasks and more on money making tasks associated with a telemarketing campaign Pros Simple and easy to use no tech skill need and allows me to do what other systems and processes would take hours to do. Cons Having to constantly top up credit and going through so much money on a shoe string Reason for choosing JustCall Customer service Value for money Simple easy to use system Review Source Response from SaaS Labs October 6, 2022 Hi Greg, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. You can follow our latest product updates here - https://justcall.io/updates/ AM Andrew M. Staff Team Leader Telecommunications Used the software for: 1-2 years ### "Just Call review " August 11, 2022 5.0 So far, this experience has been pleasant; we can set up our numbers, the toll-free, and the excellent connectivity. Pros Just call has helped us to manage our sales call and also to forward calls from inbound pool numbers and choose which one will determine the call, we can find calls quickly, and the call log will always be easy to locate a call by name or phone number, which is pretty helpful to see our sales leads Cons The call does not have a Zendesk integration, and because the sales team got calls over Just call and our Support team over ZD, we have found it hard to transfer the call between calling systems with a ticket Review Source Response from SaaS Labs August 29, 2022 Hey Andrew, Thank you for taking the time to leave us a review. We really appreciate your feedback and are pleased to hear that you're loving our product. JustCall does have Zendesk integration available and many of our customers use the integration. We would be glad to show you how the integration works. Can you please write us at help@justcall.io or use our live chat support to get on a call with our team :) RH Randy H. Owner Financial Services Used the software for: 1-2 years ### "Randys point of view" September 12, 2023 3.0 Oveall I am getting good results from the Text blast. Everything else I really dont use much due to the expense but The bulk sms is the best option on this platform for me. Pros The Mass texting and the auto dialer. IT gets expensive but you just have to limit yourself to afford the fetures. Cons The cost is alot. I try my best to stay away from intergrating too muchand for using too man of the options that are available. The one thing I dont like is the cost per seat., I can only affrod one extra seat because it's 460 per seat. that is really way too expensive. I can't even hire a full 5 man staff. Reason for choosing JustCall The Bulk SMS Opton was vjeapr and more manageable. Review Source Response from SaaS Labs January 5, 2024 Thanks a bunch for sharing your honest thoughts with us! We've taken your feedback seriously. Our team constantly strives to keep our prices competitive within the industry while providing top-notch product offerings. Your insights are crucial in helping us refine and improve. Cheers! VR Verified Reviewer Sales Development Representative Marketing and Advertising Used the software for: Less than 6 months ### "Excellent!" September 7, 2023 4.0 It was good and excellent! Its easy to use and easy to understand all features Pros The Dashboard is easy to understand, predictive dialer is reliable and the app exactly is easy to use Cons Sometimes it is slow to connect to the person I'm calling, but once it connects, the call it's not affecting the call quality Review Source Response from SaaS Labs January 5, 2024 You are amazing! Thank you for your review. Much appreciated! Cheers! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.