# Page 3 | JustCall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is JustCall the right Call Recording solution for you? Explore 224 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157853/JustCall/reviews --- JustCall 4.1 (224) [View alternatives](https://www.capterra.com/p/157853/JustCall/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 18th, 2026 # Page 3 - Reviews of JustCall ## Showing most helpful reviews Showing 51-75 of 224 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JD James D. Studio Administrator Arts and Crafts Used the software for: 1-2 years ### "Just Call: A Review for Businesses" September 5, 2023 5.0 I believe that my experience with Just Call is a roller coaster ride. There were times that my usage was at the lowest because of the conflicts and confusion I have encountered but there were times as well when it is easy to use. Pros One of the things that I love Just Call is the user-friendly interface. Moreover, I also like how it integrates with other websites just like Pipedrive (for the leads) and make.com (automation). Also, we suggested a feature last time that can mute the call while we get the credit card information of clients and it worked. Cons What I like least about Just Call is the unclear and misguiding instructions coming from their team members. The suggestions and instructions of the first member is different from the second one which makes the client confused. Also, there were times when I went back and forth many times with them about our business registrations but we still ended up being rejected despite following their instructions. Reason for choosing JustCall Not Applicable Review Source Response from SaaS Labs January 5, 2024 Thanks a bunch for sharing your thoughts, James! We're thrilled you love the user-friendly interface and how seamlessly we integrate with Pipedrive and make.com. It's fantastic to hear our team successfully implemented the call muting feature you suggested. We're sorry about the confusion caused by conflicting instructions – that's not the experience we aim for. We're actively addressing this to provide clearer guidance in the future. Your feedback means a lot, and we're committed to making your journey smoother. If there's anything specific you'd like to discuss or improve, we're here for you. Cheers! MF Matthew F. Managing Partner Financial Services Used the software for: 2+ years ### "Unauthorised charging and short refunds. Locked out of account with credits bought and paid for. " July 29, 2023 1.0 A nightmare! I lost weeks of time and thousands in generally predictable income. I wish I would have got hands on earlier. The thousands spent without first hand dealing with them. I wish I did it years ago. I am excited to cut costs and work with a company that does not allow there staff to act like this. Pros for the 4 times I got to use it the mass text. And even though I never got a chance to use it the AI bot sounds interesting but. Other then that I liked looking for a new company that will respect all levels of business not just what it looks like at face value. Cons CUSTOMER SERVICE! Rude and condescending. repackaged standard offers as ways of trying to fit a categoric failure. I felt like I was being pitched by cons. and the con was horrible at cons. Reason for choosing JustCall I seen teams and individuals create and use accounts. Truth be told it was being used before I had gotten into this company as far as I did. But I had no need or interest of ever using it. Now that I have I am glad I did real eye opener for me. I will be talking to the owner partner about all of this at lunch on sunday. Who knows Review Source HJ Hamlet J. CEO Construction Used the software for: Less than 6 months ### "We tested 12 companies. JustCall won our business." October 26, 2022 5.0 We tested Google Voice, DialPad, Wix Phone, Ooma, GrassHopper, FreshDesk, Nextiva, Verizon OneTalk, Zoom, RingCentral, Kixie, and JustCall. It was the most feature-rich service. JustCall won us over because of all their features. Their customer service has been fantastic. I'm very happy overall with the service. Pros We LOVE the SMS after business hours auto-responder feature, the SMS scheduled send feature, and the SMS saved replies feature. This saves us so much time, you have no idea. I also like that their SMS is formatted (so it honors line breaks). Also like that you can do MMS photos and video (except in group messages). Custom music on hold is also very very cool. Their customer service is also fantastic and they actually follow up with you on bug reports, questions, suggestions, etc. They also even added a few features for us on request (i.e. sync phone contacts on the iOS app). Cons the cost is a little more than the competitors, but the service is worth it, we felt. The group SMS lacks MMS capability. The call quality is not HD. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[Google Voice](https://www.capterra.com/p/210592/Voice/)[Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reason for choosing JustCall All the others were lacking at least one of the main features we were looking for, namely SMS saved replies, MMS, SMS out-of-biz-hours auto-reply. JustCall having SMS schedule send was a thrilling bonus that we weren't even expecting. Review Source Response from SaaS Labs November 8, 2022 Hi Hamlet! It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. You can follow our latest product updates here - https://justcall.io/updates/ VR Verified Reviewer CEO Marketing and Advertising Used the software for: Less than 6 months ### "Do not use. It's practically still in beta. " October 22, 2022 2.0 I don't recommend JustCall for anybody serious about getting a good dialer. Just spend a few extra dollars per month and get something that works as advertised. Tons of broken/unreliable features, and they obviously know it. Most complaints get routed directly to DEVELOPERS, which is a sign of an unfinished product. This company is based in India, which is notorious for taking unfinished/unpolished SaaS to market too early. It's also why they ask for videos of everything, so they can constantly fix the next broken feature.Support is fast but mostly useless; they need a video so they can send it to a dev, and then tell you that nothing was ever broken 3 days later. So you're basically paying them to be their beta tester.This software is PURE trash for live transfers, especially if you want to track your stats relating to them. The feature is so poorly executed, that it should be removed. I spent almost a month on support calls with no resolution in the end. We couldn't even get the custom wait music to work. This is an unfinished product and cheaply made. Pros The ease of use, UI, speed of setup, and chat support were exceptional. There was always somebody to reach within 10 minutes via chat. Cons Marketed as a finished end-to-end product, but it's perpetually broken. It's practically still in beta. - Most of the features do not work in JustCall. - The Admin seat is full price, even if the admin makes no calls. Total waste of $$$.- You can't upload custom wait music in the Sales Dialer, and the wait music they provide by default is an awkward 4-second loop. - Transferring a call COMPLETELY breaks the reporting and analytics. If your business model relies on transferring DO NOT use this software.- Some of the support agents don't know the software that well. My onboarding person didn't guide the call properly, and I had to go through another onboarding session to get a simple question answered.- Anytime you have an issue, you'll be asked to reproduce it and create a video for it. I've never seen a software company do this so often. It's very inefficient, time-consuming, and unprofessional. It's what a BETA tester would ask, not a supposedly established SaaS company.- The software is unstable due to the poor network it's on; they try to gaslight you when you complain about dropped calls. I have a 400Mbps/20Mbps connection. That's fast. My agents have 40Mbps/5Mbps connections. We switched to PhoneBurner, which only needs a 5Mbps/5Mbps, and have been blazing through calls without fail. Alternatives considered [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) Reason for choosing JustCall JustCall did not win my business, it lost it. I gave it a chance due to its cheap price, but in the end, JustCall was a waste of money. I regret the decision. I have switched to PhoneBurner, and it's been absolutely perfect for my business. Just pay the extra money and get PhoneBurner. Review Source Response from SaaS Labs November 8, 2022 Hi, I regret that your experience with us has not met your expectations. Customer satisfaction is our top priority and this is not reflective of the experience we'd like you to have. Can you please share your email id or write to us at help@justcall.io so we can schedule a call with our product team to understand what went wrong with you and help your business with our product in the future? Aman K. Researcher Chemicals Used the software for: 1-2 years ### "JustCall Review: A Comprehensive and User-Friendly Communication Platform" March 3, 2023 4.0 JustCall is a highly regarded communication platform that offers a comprehensive set of features and functionalities for businesses. The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration with other business tools, and exceptional customer support. While some users have reported occasional glitches or bugs and high pricing plans, these issues have not been experienced by all users and may depend on individual requirements and experiences. Overall, JustCall appears to be a reliable and efficient communication platform for businesses. Pros JustCall is a highly favored communication platform for businesses due to its user-friendly interface, advanced call management functionalities, seamless integration with various business tools, and exceptional customer support. These features have been highly appreciated by users and contribute to the popularity of the platform. Cons I have experienced occasional technical issues and malfunctions with JustCall, which can cause inconvenience during usage. Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses. However, it should be noted that these issues are not universal and may vary based on individual user requirements and experiences. Review Source Response from SaaS Labs May 6, 2023 Hi Aman, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. You can follow our latest product updates here - https://justcall.io/updates/ JG Judah G. Director of Operations Financial Services Used the software for: 1-2 years ### "Solid system with reasonable rates" July 26, 2023 4.0 Very good. Strong support and quick responses. Straightforward features are easy to use and manage. Pros Easy to set up and manage. Simple dashboard with straightforward features. Cons Calls randomly drop. Contacts aren't always saved after adding them. Minimum of 3 seats for certain tiers. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing JustCall More straightforward portal and better pricing with no minimum seats. Switched from [Aircall](https://www.capterra.com/p/184709/Aircall/) Aircall was too expensive and lacked basic features for the tier I was in, which JustCall included at a better price. Aircall also had contracts with 12 months being the minimum, JustCall is month to month, which is ideal for us. Review Source Response from SaaS Labs August 8, 2023 Hi Judah, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. With respect to the contacts not reflecting on account, could you kindly explain this in detail over a mail? Please share details about the issue at help@justcall.io and we'll get back to you at the earliest. Thank you for taking the time to share this with us. It means a lot to our team. LRR Luis Rene R. Community Partnerships Information Technology and Services Used the software for: 2+ years ### "JustCall helps scale your business" March 20, 2024 4.0 IT's decent, we can stand the hiccups for the advantages the overall system brings. JustCall Customer Service and support is exceptional. Live chat, follow ups and sometimes even phone call to discuss in detail has been a factor for us to remain with JC. Other companies didn't provide live support across 3 continents and JC assist us 24/7. Pros JustCall allowed us to grow into other countries while maintaining a centralised control of the numbers, billing, recordings, training while syncing all our contacts from our CRM across 3 countries into our call centers for our customer success team. If we didn't have this tool, it would be a massive headache to have local numbers, coordinate people with onboarding/offboarding who join or left the company, etc. Cons Sometimes the quality of the calls drops and there's a lag. 2 out of 10 calls we have an issue with. Review Source VR Verified Reviewer Revenue Operations Specialists Banking Used the software for: 6-12 months ### "JustCall for SMS and Hubspot" June 15, 2023 3.0 Pretty okay, for the price if you really are looking for SMS I think it would make sense just don't expect an A+ product Pros We mostly got JustCall for the SMS features which worked as intended. The Hubspot integration into the workflows was great. Cons Call quality, calls occasionally would drop and it wasn't the easiest to setup. A lot of complaints from reps on ease of use. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing JustCall Price Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Price and SMS Review Source Response from SaaS Labs June 20, 2023 Hi there, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. Thank you for taking the time to share this with us. It means a lot to our team. OM Oscar M. Analista IT Information Technology and Services Used the software for: 2+ years ### "Cambia la forma de venta" August 28, 2023 5.0 Pros Visualmente, se integra muy bien con su CRM. Fácil de usar en la configuración de su CRM. La capacidad de revisar llamadas y ver las llamadas y su actividad de SMS facilita la capacitación de los empleados y garantiza que se completen las tareas . También significa que puedes revisar tus conversaciones para realizar tu próxima llamada. más productivo. Cons Lo único que sé es que el plan premium para equipos es más económico y tiene la función Plantillas de SMS. Review Source Response from SaaS Labs January 5, 2024 Your review made our day, Oscar. Thank you for taking the time to review us :) Highly appreciated! Cheers! JM Jill M. Program Success Manager E-Learning Used the software for: 1-2 years ### "Errors/glitches make JustCall difficult to use" March 19, 2024 3.0 Frustrating. If a couple things were fixed it would be easy to use and really helpful in my day to day work. But right now, I have to use work arounds that take time. I asked JustCall support about the audio problems and the Hubspot intregration/Chrome Extension and they told me that it was my computer. I literally got a new computer and am still experiencing these issues. Pros The ability to call and text my students directly from a JustCall number means I am not using my personal phone number. Calls and texts usually go through fine and the call quality is fine. Cons The integration with Hubspot does not work. Instead of being able to open the dialer directly with my students number already pre-populated. I have to open the Justcall dashboard, then open the dialer, then find my students number, and copy paste it into the dialer. Also if I have the dialer open, it will mess up the audio or a Zoom call or other video I am playing (Youtube for example.) Review Source LB Lance B. CEO Construction Used the software for: 1-2 years ### "GREAT VOIP" March 25, 2024 5.0 Overall great product for the cost. For the most part wouldn't change anything. Pros Love the fact that the transfering and inside calling works great. However we have had a few issues with transferring calls. Cons transferring calls feature sometimes does not work. The time it takes to assign a call is too consuming be easier if could block assign. Reason for choosing JustCall seemed to be what we were looking for after reviewing. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) they were horrible to work with anytime there was an issue they would not take responsibility to resolve it. Review Source Response from SaaS Labs April 19, 2024 Thanks for the review, Lance! We're happy JustCall's overall value and internal calling features are a hit, and appreciate you highlighting the seamless transfers. We're glad you made the switch from Dialpad and appreciate your trust in JustCall! Have a great day, Cheers! JJ Joseph J. COO Hospital & Health Care Used the software for: Less than 6 months ### "Best Customer Service Out There" July 1, 2022 4.0 Good but not great on product. Great every time on customer service. Pros Software is fairly easy to use, but I went with these guys for customer service. Period. They respond so quickly, no matter how small the problem. I love that and need that with my team. Cons The interface is a little clunky (like the IVR), and we have had some glitches here and there. It would also be very nice for administrators to be able to edit their user's settings. Alternatives considered [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Reason for choosing JustCall They were unresponsive. I liked their product but their team was not on the ball with communication. If you can't email me back when I'm trying to buy your product then what the heck do you want me to expect of the service! Switched from [Aircall](https://www.capterra.com/p/184709/Aircall/) We used Aircall and it was a bit expensive and seriously bad with customer support. Making me do login to a separate support site to submit and track tickets? Really?! Review Source Response from SaaS Labs July 6, 2022 Hai Joseph, Thank you so much for sharing your JustCall experience. Our support teams are always striving to ensure a seamless experience for your business. Regarding the technical glitches you can contact our support team anytime they will be ready to help you out! Also, next time whenever you face any glitches please feel free to write us at help@justcall.io for our product team to look into it! DL David L. Owner Education Management Used the software for: 6-12 months ### "Integrates well with most CRMs" August 11, 2019 4.0 We use AgileCRM and although they integrate with Twilio, there's no mobile option, and I'm on the go a lot. We needed to be able to answer at the desk and on the go at the same time. By not using the telephony features in Agile, we are able to go with their cheapest plain, which saves money. JC integrates pretty will, although there's no way to do automated sms campaigns from Agile via JC. The integration allows us to look at the customer history which also displays emails, notes, deals and anything else we want. We used to have to search many places to see conversations, but now we can just look at the history in Agile since it includes phone calls and texts. Pros JC is very versatile in that it offers the ability to make calls from an app, cell phone or desktop. This allows us to quickly switch from one platform to another. It also integrates pretty will with our CRM which means we can see call and texting information along with other client history. Cons The call quality is subpar, but acceptable, especially from the app. They say that my internet is too slow, but I never had these issues with my previous provider. However, I've found a way around this, and that is to forward to a Google Voice number rather than ring the app. This way, it isn't using my LTE signal. Luckily, the main people answering calls are stationary and on strong wifi, so it's not a huge problem for me as the owner. However, we still have random glitches where we'll answer and no one is there or we try to answer and it doesn't work. But this only happens maybe once per week, so again, not a huge deal. We put up with these things because there isn't a good alternative if we want to continue. integrating the phone with out CRM. Switched from [3CX](https://www.capterra.com/p/158704/3CX/) We wanted to integrate our phone with our CRM Review Source MF Michael F. Director of Operations Automotive Used the software for: 1-2 years ### "My Honest Experience With JC" July 21, 2023 5.0 Pros I love the ease of use, customer support and also templates. The system is easy to onboard and easier to develop with. Cons Subcategorizing of templates would be preferred. Rarely there are issues which prevent us from calling but usually corrected within 30 minutes. Review Source Response from SaaS Labs July 27, 2023 Hi Michael, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. Glad you loved our onboarding and also the templates to be used in your customer interaction. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. RR Rod R. Sales Health, Wellness and Fitness Used the software for: 1-2 years ### "Its does the job" August 15, 2023 4.0 Pros I like the bulk texting, I wish it was a bit easier to schedule stuff out for bulk also but it does the job. Cons It is slow, If I am sending text 20 at a time it can take 3 or 4 mins to do it and if one doesn't send it stops everything else after that Review Source Response from SaaS Labs January 5, 2024 Thanks for sharing your thoughts, Rod! Glad to hear you like the bulk texting feature. We hear you on the scheduling aspect and acknowledge the speed issue. We're actively working to make it more efficient for you. If you have more insights or suggestions, feel free to drop us a line. Appreciate your feedback! GS Greg S. Proprietor Marketing and Advertising Used the software for: Less than 6 months ### "best crm" September 15, 2022 5.0 Benefits have been ease and time saving which means i can focus less on admin tasks and more on money making tasks associated with a telemarketing campaign Pros Simple and easy to use no tech skill need and allows me to do what other systems and processes would take hours to do. Cons Having to constantly top up credit and going through so much money on a shoe string Reason for choosing JustCall Customer service Value for money Simple easy to use system Review Source Response from SaaS Labs October 6, 2022 Hi Greg, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. You can follow our latest product updates here - https://justcall.io/updates/ VR Verified Reviewer owner Construction Used the software for: 2+ years ### "Avoid JustCall company" November 3, 2023 1.0 Pros The situation we ended up in after we stopped using them, denied all positive Cons We asked JustCall to cancel the subscription after we moved to a different service. Not only they did not make a refund, but 2 months later, after our subscription they decided to do a $609.30 back charge without even informing us. No mater the quality of the service they provide, they act like scammer, so just avoid them. Review Source Response from SaaS Labs January 5, 2024 We sincerely apologize for any inconvenience you may have experienced with our service. Our utmost priority is to understand the issue thoroughly and assist you in the most effective manner possible. Kindly share your feedback with us by writing to feedback@justcall.io. Rest assured, we are committed to resolving the issue promptly and ensuring a positive experience for you. Thank you for your understanding, and we appreciate the opportunity to address your concerns. tM tom M. Director Retail Used the software for: 2+ years ### "Pricing structures no longer align with my business use, customer support has gone downhill" May 21, 2024 4.0 I have been using them since December 2017, then suddenly changed their pricing plan structures. They automatically placed me on a plan that is 271% higher cost than I had been on and think that that is acceptable and aligned to "market standards" to do this without my consent when they have a plan more closely matching the previous price I was paying. Thats a goodbye from me for 6 years as a loyal customer Pros I was never a high user of the platform but it worked as required including features such as hours of operation and ease to add additional numbers Cons Pricing structures don't work for my business use anymore and the customer support has significantly gotten worse to a point it is not viable to rely on them for my business anymore Review Source Response from SaaS Labs May 30, 2024 Thank you for sharing your feedback with us, Tom. We sincerely regret that you feel this way. Regarding the pricing plan, we have been actively communicating the changes to our pricing structure since its introduction in August 2023. Notifications were sent via email well in advance of the migration, ensuring that all customers had ample opportunity to select the plan that best suits their needs. Please know that you still have the flexibility to adjust your plan according to your requirements. We are also diligently addressing the concerns related to customer support and are committed to improving your experience with us. JW Jacob W. Sales Rep Packaging and Containers Used the software for: 1-2 years ### "JustCall is Just Covenient" June 23, 2024 5.0 Pros Ease of use and the ability to make and take calls anywhere. Cons No cons for us. It works as expected and the app is user friendly. Review Source Response from SaaS Labs June 28, 2024 Wow.. thank you for a great review, Jacob! Appreciate it JD Jd D. Owner Marketing and Advertising Used the software for: I used a free trial ### "Not the Service You are Looking for" February 15, 2023 1.0 Pros Was excited to do a free trial and integrate with Pipedrive. They have a integration built in the marketplace of pipedrive and felt like it was going to be a great solution for our communication needs Cons Support is terrible. Once you sign up for say a free trial, You have to verify email.....ok, Then you get 3 questions to answer via email. Answered those. Then the account needs to be reviewed by them before you can access. I am actually still waiting. Asked questions on the web chat.....no response. Sent Emails to the support email listed several times.....no response. So an absolute waste of my time. We are not talking hours, we are talking days. So with that said, I am still on a trial I cannot access. Also you cannot use Gmail or icloud email addresses when signing up. Absolutely absurd Reason for choosing JustCall Integration with Pipedrive, but now I believe we will go with Mighty Call (Support is Amazing). Plus we should be able to integrate the features we wanted via Zapier. Review Source Response from SaaS Labs February 17, 2023 Hi JD, I regret that you had to wait for your Account verification. I understand how frustrating it must have been for you. This isn't the quality of service we aim to provide. I believe there should have been a miscommunication we have no intention to keep you waiting and our support team ensures that no user/customer is left behind. Please note that I've escalated the issue with available details to our Senior Customer Support Manager, but I would require your email as we have no details to look into. We're looking to resolve this issue to your satisfaction at the earliest. RH Randy H. Owner Financial Services Used the software for: 1-2 years ### "Randys point of view" September 12, 2023 3.0 Oveall I am getting good results from the Text blast. Everything else I really dont use much due to the expense but The bulk sms is the best option on this platform for me. Pros The Mass texting and the auto dialer. IT gets expensive but you just have to limit yourself to afford the fetures. Cons The cost is alot. I try my best to stay away from intergrating too muchand for using too man of the options that are available. The one thing I dont like is the cost per seat., I can only affrod one extra seat because it's 460 per seat. that is really way too expensive. I can't even hire a full 5 man staff. Reason for choosing JustCall The Bulk SMS Opton was vjeapr and more manageable. Review Source Response from SaaS Labs January 5, 2024 Thanks a bunch for sharing your honest thoughts with us! We've taken your feedback seriously. Our team constantly strives to keep our prices competitive within the industry while providing top-notch product offerings. Your insights are crucial in helping us refine and improve. Cheers! MT Mike T. Owner Commercial Real Estate Used the software for: Less than 6 months ### "Nickles and Dimes" April 24, 2024 5.0 Meh. Switched to SMRTPhone which, for my purposes, is much more integrated and user friendly. It is far more cost effective that Just Call. Sadly, the product was OK, but they really need to come up with other options for Solopreneurs. Say, a charge for ala cart integrations. Pros The system and phone app work well. Call quality was good. Cons Advertises that it integrates with various CRMs. That is only true at the second level of service which requires two users. As an individual user that was a waste of money, but I tried it until I found that to get FULL integration with my CRM (Podio), I had to upgrade once more to the third level and pay for multiple users. I cancelled. Service was OK, though not sure they really kept close track or understood all my questions. The las person I spoke to before cancelling, tried to argue with me about what I experienced. That was pretty pathetic. Reason for choosing JustCall I ended up cancelling Just Call. It was a toss-up on the surface between it and SMRTPhone. I made the wrong choice and ended up back to SMRTPhone. Review Source Response from SaaS Labs May 14, 2024 We are very sorry you had to go through these issues, Mike! Its definitely not the experience we hope to offer. Apologies! We're glad you found a solution that works well for you with SMRTPhone. We wish you the best of luck in your endeavors. VR Verified Reviewer Sales Development Representative Marketing and Advertising Used the software for: Less than 6 months ### "Excellent!" September 7, 2023 4.0 It was good and excellent! Its easy to use and easy to understand all features Pros The Dashboard is easy to understand, predictive dialer is reliable and the app exactly is easy to use Cons Sometimes it is slow to connect to the person I'm calling, but once it connects, the call it's not affecting the call quality Review Source Response from SaaS Labs January 5, 2024 You are amazing! Thank you for your review. Much appreciated! Cheers! TT Ty T. COO Financial Services Used the software for: 1-2 years ### "Game Changer" October 11, 2022 5.0 We have absolutely loved using Justcall and it has allowed us to grow our business tremendously. Pros The way JustCall integrated with Zoho made it a no brainer for us. I know a few different phone systems "integrate" with Zoho but not like this. Cons I don't love that we constantly have to pay for more texts and more minutes. I wish there was a way to just include that in the plan. Reason for choosing JustCall Setup support and crm functionality Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Cost kept changing and it was not functioning properly with our CRM. Their support was not super helpful. Review Source Response from SaaS Labs November 8, 2022 Hi Ty, Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you're enjoying our product. With respect to the feedback could you kindly explain this in detail over a mail? Thank you. MM Morell M. Admin Assistant Real Estate Used the software for: Less than 6 months ### "Experienced on JustCall" July 21, 2023 5.0 It was an absolute experience than having a different platforms. Pros Calls are routed to the right department. And it absolutely has a detailed report. Even you can track a recording anytime. Can be installed on phones too. Cons Sometimes is lagging. When all users are active. Review Source Response from SaaS Labs July 27, 2023 Hi Morell, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. 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