# Page 6 | JustCall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is JustCall the right Call Center solution for you? Explore 224 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157853/JustCall/reviews --- JustCall 4.1 (224) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 6 - Reviews of JustCall ## Showing most helpful reviews Showing 126-150 of 224 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Sales Development Representative Individual & Family Services Used the software for: 1-2 years ### "Great app!" May 7, 2019 4.0 Pros Allows me to make calls and track data. It also allows me to make texts! Cons Is kinda buggy from time to time. It's hard to make this work in a stable fashion daily. Review Source Response from SaaS Labs May 9, 2019 Thank you for sharing your feedback & review. Our engineering and product teams work 24/5 to ensure our users don't face any problems with the product but if you are coming across any specific bug repeatedly, please report that on our chat support and we will make sure that it gets resolved on priority. Also, you may consider subscribing to our product updates blog to keep yourself updated with all the new improvements that are going live in JustCall on almost daily/weekly basis. Link is https://justcall.io/updates DM Danielle M. Compliance and Finance Manager Real Estate Used the software for: Less than 6 months ### "Exhausting and Tedious" April 23, 2024 2.0 The Just Call support team are very responsive but can never do anything to help. The service is totally not suited to compliance checking and makes my job almost impossible. Pros The quality of the call recording seems good. Cons Finding the calls needed for compliance is ridiculously hard - you can't remove 5 second calls from the list, only the client name appears on the call window but only the number appears in the dashboard. There is no option for configuration for the company's needs in an overview and reporting is only one simple report. Review Source Response from SaaS Labs May 14, 2024 Thank you for your honest feedback, Danielle. We understand your frustration regarding the challenges you're facing with compliance checks. While we're glad the call recording quality is good, the current search and reporting features clearly fall short of your needs. We are working towards these issues and hope to deliver the best experience for our valued customers like you. SJ Sonja J. Customer Support Lead Food Production Used the software for: 6-12 months ### "JustCall Review" February 24, 2021 3.0 In my position, I am using JustCall to broadcast texts, send out individual text and answer/make phone calls. I would like for there to be more compatibility with other software so I am not needing to make CSV files every time I schedule a bulk text out. Overall, JustCall really helps connect with our customers. Pros I like how many things you can do on justcall. The range of options is great within one software platform. Cons It is SO glitchy. I have issues with incoming/outgoing calls all the time. I use the app on my phone and also on the computer, but either way customers tell me I sound spotty on the phone (noise goes in and out) when I am connected to wifi. I have to disconnect from my wifi and use my data in order for the calls to sound clear (no matter what wifi I am connected to). If you have more than one tab of JustCall open on your computer.... good luck to you. Review Source Response from SaaS Labs May 18, 2022 We're sorry to hear that you were not satisfied with your experience Sonja! Please reach out to help@justcall.io and someone from our team will be sure to resolve any troubles promptly. In the meantime, thank you for your candid feedback. We'll definitely take your thoughts into consideration as we continue to make our product the best solution possible. Aaron T. Business Development Manager Media Production Used the software for: 6-12 months ### "Using JustCall Daily" August 3, 2019 5.0 We are happy to be onboard and can see many years ahead using JustCall as our VoIP system. Pros Our team use JustCall daily as our main office lines are pushed into JustCall which handles our IVR, team number management and call recording. We use HubSpot office-wide and find that the intergration works perfectly which means our productivity has increased greatly using this platform. When minor issues arise the support team are extremely quick to fix which is a must for us in a digital space where clients rely on us over the phone for jobs. The entire user interface for backend management is simple to learn and easy to navigate. Cons Pricing for additional phone numbers & users can get a little costly. Review Source LM Lori M. Customer Support Agent Real Estate Used the software for: 1-2 years ### "Client review of JustCall" September 13, 2023 4.0 Exceptional Pros Ease of use and always on. The recorded calls and the ability to do voice and text. Cons Blocking of calls to certain areas. We get calls from all over and sometimes we can not call clients. Review Source Response from SaaS Labs January 5, 2024 Thank you for your honest feedback, Lori. Highly appreciated! Cheers! VP Valentina P. Coordinador Operaciones Wholesale Used the software for: 1-2 years ### "Excelente" July 20, 2023 4.0 Pros Me gusto mucho su interfas web es muy facil de utilizar. Cons Podria mejorarse su interfas movil ya que le falta ser mas intuitiva. Review Source MP Mark P. Marketing GSD Health, Wellness and Fitness Used the software for: 1-2 years ### "Great experience & great team" July 26, 2019 4.0 JustCall allows us to better manage our sales & customer relations operations. Everything is quite streamlined between our departments and our customers are happy. Pros Overall, it's quite easy to use and includes lots of features. It offers more than its competitors and the price you pay is quite fair. Additionally, their tech support & customer service team members are all very responsive and helpful. Cons JustCall is still a newer-ish company, so it doesn't have every feature one can imagine, and sometimes its way of integrating with other software isn't perfect. Over time, this is continually improving, however. Reason for choosing JustCall JustCall had everything we needed in a user-friendly package. The alternatives seemed to have too high of a learning curve & may have required advanced development, which we don't have the man-power to provide. Review Source NA Nimisha A. Head of Operations Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Customer Support, Loaded with Features" December 18, 2019 5.0 Our experience has been absolutely brilliant. The speed at which they release new features and improvements is unbelievable. Pros We use JustCall for handling patient phone calls. So, we really find the call distribution, IVR and voicemail feature useful. The most impressive thing about JustCall is their quick customer support response. We get our queries answered in minutes and they are always ready to walk the extra mile for you if required. Cons Nothing as of now. If there is any problem, customer support takes care of that. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Pricing, Ease of use and customer support Review Source Response from SaaS Labs May 18, 2022 Hi Nimisha, Thank you for sharing your feedback with us :) So happy to learn how JustCall features are able to make an impact on your business. Our support team is always striving to create a seamless experience for customers like you. If you don't want to miss out on the latest features and upgrades in the system, please feel free to explore our updates section: https://justcall.io/updates/ GM Grace M. Business Manager Construction Used the software for: Less than 6 months ### "I like using JustCall." March 19, 2024 4.0 Overall, my experience with just call has been positive. Pros The customer service representatives are helpful, polite and very attentive. You only have to wait a few minutes for assistance with most tickets. The price is right for the service and the interface is fairly intuitive. Cons The call logs board can be slow to sync. Review Source ND Nicholas D. Inside Sales Rep E-Learning Used the software for: Less than 6 months ### "Horrible Intergration, dashboard and applications are just slapped together" December 4, 2019 1.0 Function dialer made almost unusable by the crap software they've built around it. I vocally complain about JustCall dropping calls, crashing, or creating some fresh havok to my team daily. Software that's held together by duck tape and a prayer, this company won't last long without a massive technical overhaul. Oh, and there's no way to contact support from in-app. Pros I can select my own phone number, there's at attempt to add a "click to dial" button to every phone number in Chrome via a chrome extension. Cons Extension is rendered useless by the constant (literally one every 5 seconds) Chrome notifications that are impossible to turn off that your "macbook speakers are now connected". The SMS inbox is not refreshed live, and the notification bubble on their mobile app never updates so you have no clue if anyone has texted you back unless you manually refresh. The mobile app for making calls (what i use since the extension is impossible to use), will often freeze, meaning that I have to force close the app to hang up. It also crashes if you're on a call and receive a text. Review Source Response from SaaS Labs May 18, 2022 "We're sorry to hear that you were not satisfied with your experience. If you are still facing these issues, please raise a ticket here at help@justcall.io (or) contact our customer support. we will be there to help you throughout the journey. We'll definitely take your thoughts into consideration as we continue to make our product the best solution possible. Meanwhile, you can go through our help guides to learn more about our features: https://help.justcall.io/en/" AMT Ann Marie T. Team Leader Medical Practice Used the software for: Less than 6 months ### "Make your life easy with Just Call" September 12, 2023 4.0 It was excellent Pros We are using Just Call as our soft phone and we also love how everything is integrated from calls to recording and almost everything Cons I like everything about just call, so far it has been very helpful Reason for choosing JustCall It's user-friendly and customer support are very helpful Review Source Response from SaaS Labs January 5, 2024 You are amazing, Ann Marie! We are so grateful you took the time to review us! Much appreciated! Cheers MS Michelle S. Administrative assistant Recreational Facilities and Services Used the software for: 6-12 months ### "LPK Team JustCall Review" August 1, 2023 5.0 We mostly call our guests using JustCall. Although there are some areas that we are unable to contact, we always have an option to send message instead. Pros Very straightforward and easy to use. Call reception is very clear, and SMS functionality is very useful. Cons The message notification. Should at least have the option to pop up on desktop if a new notification is received. Review Source Response from SaaS Labs August 8, 2023 Hi Michelle, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. You can follow our latest product updates here - https://justcall.io/updates/ Ethan E. Agent Commercial Retail Used the software for: 1-2 years ### "JustCall: un logiciel de téléphonie" December 25, 2023 4.0 Pros JustCall est un logiciel de gestion des appels téléphoniques qui permet de gérer le centre d'appel d'une entreprise, d'enregistrer des appels, de contrôler et de suivre les emails de la société. Cons JustCall ne présente pas de soucis pour mon usage. Review Source Response from SaaS Labs January 5, 2024 Thank you for your review, Ethan! Highly appreciate it. MR Manikandan R. Business Development Executive Computer Software Used the software for: Less than 6 months ### "Best tool for doing cold calling around world" April 2, 2024 5.0 It is very good till now and we are planning to stay with them for a long time Pros Easy to use UI, We can get data on the number of calls made, the quality of the conversation, we had increased quality of our calls and increased getting more leads. Cons Calling is like how you make a call on WhatsApp, there is a little 1-2 second delay in the response. Apart from that, i don't think we have an issue with Justcall Review Source Response from SaaS Labs April 19, 2024 We're stoked that JustCall's user-friendly interface, call data insights, and improved call quality are helping you generate more leads. We're thrilled you're happy with JustCall and plan to stick around for the long haul. Our team is always innovating, so stay tuned for exciting updates! Thank you for your review, Manikandan! Appreciate it. Cheers! LM LeeAnn M. VP of Operations Information Technology and Services Used the software for: 6-12 months ### "JustCall- Review" August 5, 2019 3.0 Pros The support team is flexible and allows us to troubleshoot problems quickly. Cons The Salesforce integration is inflexible and difficult to work with. Headsets and audio sources have given us huge issues. We have had to make multiple adjustments and buy various different headsets until we found one that will work with the system to provide great sound quality. Alternatives considered [Twilio Flex](https://www.capterra.com/p/223888/Twilio-Flex/) Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Limited functionality and poor sound quality. I was asked to switch once I started at Agworld. However, after the fact I realize we were not running the Salesforce integration and that is what limited our functionality. Review Source VR Verified Reviewer Sales Assistant Consumer Services Used the software for: 6-12 months ### "Good call system" May 9, 2019 4.0 Mostly it's good, but the problem with dropped calls and reception is frustrating. Pros I really like being able to just click a button and be able to call someone without dialing manually, but it's good that it has both options. Cons Sometimes the software drops calls or has very bad reception. Review Source Response from SaaS Labs May 10, 2019 Thank you so much for sharing your feedback & review. Regarding call quality, as it is a function of numerous factors ranging from bandwidth availability, bandwidth consistency, microphone settings, local device environment & so on, it will be great if you can report some phone calls from the call logs section so that we can pull out the carrier level and device level insights and figure out the root cause. Usually high jitter, low mos and incorrect microphone settings are the 3 main reasons that are responsible for degrading call quality in any VoIP solution. Just two days back we started providing support for Opus codec which ensures better call quality even at lower speeds. I'm sure you will notice an improvement in your call quality going forward. Also, we recommend using our desktop apps and if you are using headphones, they should USB ones and not Bluetooth. Thanks again. Gaurav Sharma CEO, JustCall aR ana R. owner Facilities Services Used the software for: 6-12 months ### "overall ok, but should be better" May 2, 2024 3.0 well its going ok, but sholud be better, for example our phone calls doesnt have the recording option and we are trying to contact them a week for that and no response, also the app in the phone the time and dates are wrong , and never update to the right time or right date, i think for the price i am paying should be worth work everyhting and the should contact us fast for the solution Pros just because its easy to understand how to use, its simple Cons no recording calls for me and dates and time no updated, showing up wrong Review Source Response from SaaS Labs May 30, 2024 Hi Ana, Thank you for your review. We are very sorry you had to go through this experience. Our support team is notified and they will definitely get back to you with a solution soon. Thanks for your patience. NG Noni G. Operations Head Financial Services Used the software for: Less than 6 months ### "Justcall: A good way to reach your customers" March 30, 2024 4.0 Pros 1\. Ease of use 2. Loved the auto-dialling and predictive dialling feature 3. Dashboard system makes it simple to track Cons 1\. Sometimes the dashboard numbers malfunction. 2. Calls get dropped 3. Choppy call quality even with a decent internet connection Review Source Response from SaaS Labs April 19, 2024 We're happy to hear you find JustCall easy to use and value features like auto-dialing, predictive dialing, and the easy-to-track dashboard. We love the Dialers too :) However, we understand your frustration with occasional dashboard malfunctions, dropped calls, and choppy call quality. These issues can definitely disrupt your workflow. We will work towards resolving these issues and providing you a great experience. Have a great day. Cheers! WA Wylde A. Solar Concierge Utilities Used the software for: 6-12 months ### "JustWhat You Need" May 3, 2024 5.0 Wonderful! I will be using JustCall over the next year with a smile! Pros It's fast and easy to use! I make all the calls that I want without an issue. Cons Sometimes it crashes, especially when I dial a bad number or the like, but it's so fast it fires back up in a fraction of a second. Review Source Response from SaaS Labs May 30, 2024 Thank you for your great review, Wylde. Appreciate it. Noted on the app crashing! We will definitely work on that issue. Thanks! DS David S. Owner Retail Used the software for: 6-12 months ### "Great alternative to landline and other VOIP services" August 16, 2019 5.0 It was a simple change from my business landline phone to JustCall. They helped get the number ported and everything went well. They keep making great updates to the software and it is easy to setup and use. Pros It is a feature-rich calling and texting platform with lots of bells and whistles. Integrates with our CRM software seamlessly. Cons I haven't found anything as of yet. It has met my expectations and then some. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing JustCall CRM Integration Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Cost Review Source Response from SaaS Labs May 18, 2022 "Hi David, We appreciate you taking the time to tell us how we're doing. Every bit of feedback goes a long way! We're glad you're enjoying the tool so far. To get the most out of JustCall, do check out our help guide: https://help.justcall.io/en/" CB Carissa B. Human Resources Manager Marketing and Advertising Used the software for: 1-2 years ### "5 star review" March 25, 2024 5.0 Pros My company likes that you can record calls and listen to the playbacks for training purposes. Cons 3 way calling takes a little more work to set-up unlike 3 way calling from your cell phone so this was my companies least favorite feature but you can make 3 way calls by creating a conference for all attendees who need to be on the call together. Review Source Response from SaaS Labs April 19, 2024 Thats awesome! Thanks a lot for your review, Carissa. Cheers! BB Brandy B. Client Experience Coordinator Law Practice Used the software for: Less than 6 months ### "JustCall Review" May 23, 2024 4.0 Pros The ease in using JustCall for my team is great. Cons I do not like that I do not know how to complete full integrations with my CRM. I do not like that I am not provided with a user guide and can not have my questions answered quickly. Review Source Response from SaaS Labs May 30, 2024 Thank you for your honest review, Brandy. Appreciate it. With regards to integration with CRMs (or any other resource assistance), our Help Center is loaded with all the info that you would need. Additionally, you can always reach out to our support team and we'd love to help you out. Cheers! VR Verified Reviewer Senior Account Executive Computer Software Used the software for: Less than 6 months ### "Just call to integrate notes into PipeDrive" September 6, 2019 4.0 I would give it a 7 for overall rating. Simply because I think the team behind can do so much more with the PD integration especially with contacts that are duplicated which causes some calls that are made from a deal open is saved in another because it detects that deal instead of the other. Pros Huge pro for JustCall is its integration capability with PipeDrive. Linking the notes on calls that took place via JustCall to PD cuts the job in half. Cons It is probably the delay and lag in the software at times. Notes don't come up right away in the PD link. Not sure if its a JustCall issue or PipeDrive because there are occasions where the notes were saved in JustCall but does not show in the deal on PD where the call was made from. Review Source Response from SaaS Labs May 18, 2022 Hello, Thank you for taking the time to leave us a review. We really appreciate your feedback and are thrilled to hear that you're enjoying using our Pipedrive integration! Do check out the link below for recent updates and workflow automation we intend to give through integrations.: https://justcall.io/updates/ CJ Colin J. Operations Manager Sports Used the software for: 1-2 years ### "JustCall" September 5, 2023 5.0 Valuable resource Pros Ease of transfer and outbound text communication Cons Some features are hard to find and begin implementation Review Source Response from SaaS Labs January 5, 2024 Thank you for your review, Colin! Highly appreciated! Cheers! MZ Melinda Z. Director Logistics and Supply Chain Used the software for: Less than 6 months ### "Easy to use, robust system." September 9, 2022 5.0 Some easy features, the rest unexplored, seems very robust and does the job. Pros Best things are the call recordings and the call analytics. Cons Hard to understand the full functions of the system in one go. Review Source Response from SaaS Labs September 15, 2022 Hi Melinda, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. You can follow our latest product updates here - https://justcall.io/updates/ ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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