# JustCall Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is JustCall the right Call Recording solution for you? Explore 225 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/157853/JustCall/reviews/?rel=nofollow&target=blank

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JustCall

4.1 (225)

[View alternatives](https://www.capterra.com/p/157853/JustCall/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated July 21st, 2026

# Reviews of JustCall

Ease of use

4.3

Customer Service

4.1

## Pros and Cons in Reviews

Jk

John k

Chief Technology OfficerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“The automated dialer is faster than the 8x8 system that we used previously and I can complete my list before the end of my shift.“

February 17, 2026

Jk

John k

Chief Technology OfficerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“I hate that the reporting dashboard is rigid and I cannot rearrange items to view the information that I need.“

February 17, 2026

Zachary P

Associate DirectorReal Estate, 11 - 50 employeesUsed the software for: 1-2 years.

“Based on this experience, I would sooner direct teams toward Batch Dialer or MoJo, where customer support and flexibility are far better aligned with modern SaaS expectations.“

January 28, 2026

Zachary P

Associate DirectorReal Estate, 11 - 50 employeesUsed the software for: 1-2 years.

“I had a renewal of a subscription that was inactive for nearly 9 months, and when I cancelled and tried to get a refund afterwards, they told me no over 8 different communications.“

January 28, 2026

Jk

John k

Chief Technology OfficerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“The integration with CRM is also nice as I do not have to do a lot of work for it to be integrated which is a huge relief.“

February 17, 2026

RP

Ross P

ownerConstruction, 2 - 10 employeesUsed the software for: 1-2 years.

“After upgrading, we realized it did not contain the features we were looking for. When we emailed them 1 day after signing, they sent a lengthy email threatening their legal team to get involved after rendering 0 services.“

November 14, 2025

Jk

John k

Chief Technology OfficerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“Overall, JustCall makes life easier for our sales team as we are no longer entering data twice per day.“

February 17, 2026

Drew H

PartnerAccounting, Self-employedUsed the software for: Less than 6 months.

“The compliance process was overly lengthy and burdensome, taking over a month without resulting in service activation.“

April 10, 2026

## Showing most helpful reviews

Showing 1-25 of 225 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Suzi L.  
Project Manager  
Semiconductors  
Used the software for: 1-2 years

### "Easy-to-use tool for placing calls from any location."

June 7, 2023

4.0

JustCall is a popular business phone system because of the extensive collection of functions it provides. The platform's user-friendliness, effectiveness in managing calls, capacity to integrate with other business tools, and quality of service have all been lauded. Some customers have complained about bugs and expensive plans, however this is not the case for everyone and may be attributable to different needs and usage patterns. In general, it would appear that JustCall is an effective and trustworthy company phone system.

Pros

It's convenient that JustCall lets us drop voicemails when we call and automates the majority of our text messages thanks to the platform's capabilities. In my day-to-day activities, I have been able to shave off a significant amount of time thanks to it.

Cons

For unknown reasons, some numbers may be blocked from dialing through JustCall. I have to manually dial the number when this occurs, but thankfully it does so infrequently.

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Ringover](https://www.capterra.com/p/169627/RingOver/)

because it is a program that is affordable, has very good features and is a very easy to use program.

Review Source

Response from SaaS Labs

June 20, 2023

Hi Suzi, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. You can follow our latest product updates here - https://justcall.io/updates/

KK

Kerry K.  
Sales Agent  
Real Estate  
Used the software for: 2+ years

### "JC Review KK"

July 24, 2025

5.0

Overall very good, very few technical issues and is a huge step up from the program I used previously.

Pros

It is easy to use and integrates well with other platforms. Overall in my experience it would be highly recommended.

Cons

I dont really have any cons that I can think of. Occassionally the app will continue ringing on my pc when I have answered a call from my cell phone and I have to close everything out to get it to stop.

Review Source

RP

Ross P.  
owner  
Construction  
Used the software for: 1-2 years

### "Avoid Justcall"

November 14, 2025

1.0

We were long time customers of justcall and decided to upgrade our account. After upgrading, we realized it did not contain the features we were looking for. When we emailed them 1 day after signing, they sent a lengthy email threatening their legal team to get involved after rendering 0 services. Unethical company and clearly desperate for money, wouldn't trust them ever again and went with a competitor after this experience.

Pros

the application had a lot of features that are similar to competitors in their industry, These features worked for the most part

Cons

Very aggressive sales process with lacking fulfillment team. They will try to pressure you with their legal team if something doesn't go your way

Review Source

Response from SaaS Labs

November 21, 2025

We're truly sorry to hear about your experience, Ross. I understand how frustrating this must have been, especially after being a long-time customer. We take all feedback seriously, and we genuinely regret that JustCall has been a source of frustration for you. This is not the experience we want anyone to have. We would love the chance to make things right. Could you please reach out to us directly at help@justcall.io with some more details about the issues you've been facing? Our team is standing by to work with you to troubleshoot the problems and improve your experience.

VB

Vanessa B.  
Coldcaller  
Automotive  
Used the software for: 6-12 months

### "User-Friendly JustCall"

October 15, 2024

5.0

I like how easy it is to use and never had problem with it so far.

Pros

It's really easy to use for a new user like me. The navigations are smooth and settings are easy to understand.

Cons

It's only when it sometimes lags, but it could be because of my internet connection, too.

Review Source

ACR

Ana Cecilia R.  
Estimator  
Construction  
Used the software for: Less than 6 months

### "Efficient and user friendly"

October 24, 2024

5.0

It's intuitive. I had no experience using a phone system online or doing customer service, and I could learn how to use it in no time.

Pros

It's an easy-to-use app that has several communication methods in one place. The call recording feature is also very helpful.

Cons

Sometimes it can be tricky to do 3 way calls, but other than that everything works great.

Review Source

VR

Verified Reviewer  
CEO  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Do not use. It's practically still in beta. "

October 22, 2022

2.0

I don't recommend JustCall for anybody serious about getting a good dialer. Just spend a few extra dollars per month and get something that works as advertised. Tons of broken/unreliable features, and they obviously know it. Most complaints get routed directly to DEVELOPERS, which is a sign of an unfinished product. This company is based in India, which is notorious for taking unfinished/unpolished SaaS to market too early. It's also why they ask for videos of everything, so they can constantly fix the next broken feature.Support is fast but mostly useless; they need a video so they can send it to a dev, and then tell you that nothing was ever broken 3 days later. So you're basically paying them to be their beta tester.This software is PURE trash for live transfers, especially if you want to track your stats relating to them. The feature is so poorly executed, that it should be removed. I spent almost a month on support calls with no resolution in the end. We couldn't even get the custom wait music to work. This is an unfinished product and cheaply made.

Pros

The ease of use, UI, speed of setup, and chat support were exceptional. There was always somebody to reach within 10 minutes via chat.

Cons

Marketed as a finished end-to-end product, but it's perpetually broken. It's practically still in beta. - Most of the features do not work in JustCall. - The Admin seat is full price, even if the admin makes no calls. Total waste of $$$.- You can't upload custom wait music in the Sales Dialer, and the wait music they provide by default is an awkward 4-second loop. - Transferring a call COMPLETELY breaks the reporting and analytics. If your business model relies on transferring DO NOT use this software.- Some of the support agents don't know the software that well. My onboarding person didn't guide the call properly, and I had to go through another onboarding session to get a simple question answered.- Anytime you have an issue, you'll be asked to reproduce it and create a video for it. I've never seen a software company do this so often. It's very inefficient, time-consuming, and unprofessional. It's what a BETA tester would ask, not a supposedly established SaaS company.- The software is unstable due to the poor network it's on; they try to gaslight you when you complain about dropped calls. I have a 400Mbps/20Mbps connection. That's fast. My agents have 40Mbps/5Mbps connections. We switched to PhoneBurner, which only needs a 5Mbps/5Mbps, and have been blazing through calls without fail.

Alternatives considered

[PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)

Reason for choosing JustCall

JustCall did not win my business, it lost it. I gave it a chance due to its cheap price, but in the end, JustCall was a waste of money. I regret the decision. I have switched to PhoneBurner, and it's been absolutely perfect for my business. Just pay the extra money and get PhoneBurner.

Review Source

Response from SaaS Labs

November 8, 2022

Hi, I regret that your experience with us has not met your expectations. Customer satisfaction is our top priority and this is not reflective of the experience we'd like you to have. Can you please share your email id or write to us at help@justcall.io so we can schedule a call with our product team to understand what went wrong with you and help your business with our product in the future?

VR

Verified Reviewer  
VP of Logistics  
Consumer Electronics  
Used the software for: I used a free trial

### "Can't port existing number"

September 30, 2020

2.0

Didn't get past the free trial, because we couldn't port our existing phone number.

Pros

It looked like there were going to be some great features, including transcribed voicemail, IVR and more.

Cons

We couldn't port our existing customer service phone number. The only option was to use a number that was sold through JustCall. We have our phone number printed on product manuals and packaging, so there is no way we could have gotten a new number. That eliminates a lot of potential users.

Alternatives considered

[Freshcaller](https://www.capterra.com/p/165078/Freshcaller/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)

Reason for choosing JustCall

I liked the features of JustCall more than the others, but the inability to port a phone number excluded us from continuing past our free trial.

Review Source

RD

Robert D.  
VP  
Capital Markets  
Used the software for: Less than 6 months

### "Absolutely terrible, if you value your time or dollars run as fast as you can away."

March 21, 2025

1.0

I signed up for JustCall with the intent to evaluate the platform for my team of eight users. What followed was a frustrating and time-wasting experience that ultimately led me to abandon the service entirely. Despite upgrading to a Pro plan that advertised 1,000 included minutes, I was blocked from making calls due to a negative credit balance. The support team’s explanation was convoluted at best — citing a mix of free trial credit usage, unclear billing practices, and a requirement to maintain a minimum account balance, even just to access the bundled minutes. My questions were repeatedly sidestepped or answered with generic responses that did not address my core concerns. The reports they shared showed call activity during the free trial period — before the paid subscription even began — yet I was told this usage depleted my credits and prevented me from using the service I had just paid for. Worse, the billing system lacked transparency. There was no way for me to track credit usage in real time, and the reports had to be manually exported by their internal team. It’s unacceptable to require customers to pay for something they can't monitor or verify on their own. After spending hours trying to get clarity and encountering more confusion than help, I’ve decided to move on. JustCall lost my business and any future potential for our team. I wouldn’t recommend this platform to anyone expecting a straightforward, well-supported, or transparent VoIP solution.

Pros

Unfortunately if there are any positives, they would not overshadow the absolutely terrible experience provided by this company.

Cons

The customer service was so deceptive and inconsistent I became convinced that they were engaged in a pattern of fraud or at the very least willful gross negligence.

Review Source

GH

Greg H.  
Sales  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "JustCall is not very functional "

March 12, 2025

2.0

Slow to respond when asking questions around changing the size of the dialpad box.

Pros

Only positive feature is brings up the name of the contact calling, from the PipeDrive CRM.

Cons

Dial Box size cannot be changed. Obstructs part of my CRM window.

Review Source

JN

Jay N.  
Installer  
Construction  
Used the software for: Less than 6 months

### "Just a call away"

May 27, 2025

3.0

Pros

I love the best clarity of keeping the call as good as a your cell phone.. great on text now or later options

Cons

I really don’t like that you have to pay for every add-on the costly is very expensive for this app!

Review Source

KT

Kyra T.  
Customer Success  
Consumer Services  
Used the software for: Less than 6 months

### "A Versatile Service"

October 1, 2019

3.0

JustCall's wide range of functionality has been invaluable to our team's productivity, and the flexibility they provide for modifying existing features and building new ones has been impressive. The interface could use an update.

Pros

JustCall has a wide range of functionality. Their name is a misnomer because they do so much more than "just call". The features we use the most are calling, call transferring, texting, and texting campaigns. JustCall integrates so nicely with Hubspot, which is a literal lifesaver for our team. You can also create saved text templates so you don't have to type out the same message if you're sending it multiple times a day. JustCall's support team is relatively responsive (chatbot on site) and can usually accommodate special requests for new features or modifications of current ones. This has been really nice for our team.

Cons

JustCall's support team is based in India, and the language barrier can occasionally become an issue. Sometimes calls drop, the interface isn't super appealing, and the Chrome extension that allows you to easily text or call often has issues. Using the same account with more than one user is difficult at times, as notifications will only go to one user, and the notifications don't always update automatically so you have to refresh manually a lot.

Alternatives considered

[Aircall](https://www.capterra.com/p/184709/Aircall/)[Salesmsg](https://www.capterra.com/p/160386/Salesmsg/)

Reason for choosing JustCall

Price point, functionality, customer service.

Switched from

[Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)

Grasshopper has a limit on how many messages you can send an hour, which we capped out at very quickly. They also didn't have as much functionality as JustCall.

Review Source

Response from SaaS Labs

May 18, 2022

Hi Kyra, Thank you for taking the time to leave us a detailed review. We truly appreciate your feedback. We are thrilled to hear that you are enjoying the Justcall features and the HubSpot integration. Regarding the issues, Please mail us at help@justcall.io and we will be there to help you throughout.

RV

Ramona V.  
Office manager  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "It’s good but could be better "

January 24, 2024

4.0

When there is a concern it takes a long while to get help and they don’t get back to you with updates. New features are nice but there should be more

Pros

I like the ease and how they are constantly trying to upgrade what they do

Cons

Customer support is not always helpful and not always around

Switched from

[Call-tracking](https://www.capterra.com/p/179153/Call-tracking/)

Issues with mobile programming — this has it where the app works with not against

Review Source

Response from SaaS Labs

January 25, 2024

Thank you Ramona for your feedback. Appreciate it. We strive to be there for you whenever you need us, and we're truly sorry if that wasn't always the case. We're actively working to improve our response times and communication channels, so you can always reach a helpful representative quickly.

JN

Joanne N.  
Scheduling Manger  
Consumer Services  
Used the software for: Less than 6 months

### "Easy To Use For High Volumes"

April 18, 2024

4.0

Pros

Quick customer support, easy to use and the integrations works well that we use it with.

Cons

When creating a new message to a client it is not as easy as other platforms to see the message history. It is less efficient for us in this regard.

Switched from

[Salesmsg](https://www.capterra.com/p/160386/Salesmsg/)

Support was better with Justcall we used both platforms and switched everything over to Justcall now.

Review Source

Response from SaaS Labs

May 14, 2024

Thanks for the detailed review, Joanne! We're glad JustCall is handling your high call volumes with ease. Our fast support team and user-friendly interface are definitely what we strive for. We appreciate you highlighting the seamless integrations with your existing platforms. We understand your point about the message history review process. Our product team is constantly looking for ways to improve the user experience, and your feedback is valuable. We'll be sure to keep you updated on any improvements in this area. Thanks for switching to JustCall, and we're happy to have you on board! Cheers!

JD

James D.  
Studio Administrator  
Arts and Crafts  
Used the software for: 1-2 years

### "Just Call: A Review for Businesses"

September 5, 2023

5.0

I believe that my experience with Just Call is a roller coaster ride. There were times that my usage was at the lowest because of the conflicts and confusion I have encountered but there were times as well when it is easy to use.

Pros

One of the things that I love Just Call is the user-friendly interface. Moreover, I also like how it integrates with other websites just like Pipedrive (for the leads) and make.com (automation). Also, we suggested a feature last time that can mute the call while we get the credit card information of clients and it worked.

Cons

What I like least about Just Call is the unclear and misguiding instructions coming from their team members. The suggestions and instructions of the first member is different from the second one which makes the client confused. Also, there were times when I went back and forth many times with them about our business registrations but we still ended up being rejected despite following their instructions.

Reason for choosing JustCall

Not Applicable

Review Source

Response from SaaS Labs

January 5, 2024

Thanks a bunch for sharing your thoughts, James! We're thrilled you love the user-friendly interface and how seamlessly we integrate with Pipedrive and make.com. It's fantastic to hear our team successfully implemented the call muting feature you suggested. We're sorry about the confusion caused by conflicting instructions – that's not the experience we aim for. We're actively addressing this to provide clearer guidance in the future. Your feedback means a lot, and we're committed to making your journey smoother. If there's anything specific you'd like to discuss or improve, we're here for you. Cheers!

MF

Matthew F.  
Managing Partner  
Financial Services  
Used the software for: 2+ years

### "Unauthorised charging and short refunds. Locked out of account with credits bought and paid for. "

July 29, 2023

1.0

A nightmare! I lost weeks of time and thousands in generally predictable income. I wish I would have got hands on earlier. The thousands spent without first hand dealing with them. I wish I did it years ago. I am excited to cut costs and work with a company that does not allow there staff to act like this.

Pros

for the 4 times I got to use it the mass text. And even though I never got a chance to use it the AI bot sounds interesting but. Other then that I liked looking for a new company that will respect all levels of business not just what it looks like at face value.

Cons

CUSTOMER SERVICE! Rude and condescending. repackaged standard offers as ways of trying to fit a categoric failure. I felt like I was being pitched by cons. and the con was horrible at cons.

Reason for choosing JustCall

I seen teams and individuals create and use accounts. Truth be told it was being used before I had gotten into this company as far as I did. But I had no need or interest of ever using it. Now that I have I am glad I did real eye opener for me. I will be talking to the owner partner about all of this at lunch on sunday. Who knows

Review Source

IGC

Iris Gerald C.  
RNS Carpet Cleaning  
Telecommunications  
Used the software for: 1-2 years

### "Just A Click "

June 21, 2024

5.0

More confident to provide data and info to the customer and client.

Pros

Friendly user tool, everything you need are in there, with Just A Click

Cons

The adjustment or rewinding call, lol (suggestion instead of circle, make it straight lol)

Review Source

VR

Verified Reviewer  
Revenue Operations Specialists  
Banking  
Used the software for: 6-12 months

### "JustCall for SMS and Hubspot"

June 15, 2023

3.0

Pretty okay, for the price if you really are looking for SMS I think it would make sense just don't expect an A+ product

Pros

We mostly got JustCall for the SMS features which worked as intended. The Hubspot integration into the workflows was great.

Cons

Call quality, calls occasionally would drop and it wasn't the easiest to setup. A lot of complaints from reps on ease of use.

Alternatives considered

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Reason for choosing JustCall

Price

Switched from

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)

Price and SMS

Review Source

Response from SaaS Labs

June 20, 2023

Hi there, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. Thank you for taking the time to share this with us. It means a lot to our team.

MC

Mark C.  
Sales and Admin  
Construction  
Used the software for: 2+ years

### "Thank you "

July 27, 2023

5.0

Pros

Easy to use like the app feature to where we can attach documents as needed

Cons

none that I can not complain at the moment

Review Source

Response from SaaS Labs

August 8, 2023

Hi Mark, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team.

VR

Verified Reviewer  
COO  
Consumer Services  
Used the software for: 1-2 years

### "Disapponting"

March 3, 2023

2.0

Looking for another provider. I only use it because it does SMS.

Pros

It does the basics well.Poor bulk sms opt out policies. basically don't use it.

Cons

buggy, stops working. text lags. Hard to use via desktop, mobil app has limited functionality

Review Source

Response from SaaS Labs

March 7, 2023

Hi there, I understand how frustrating it must have been for you. This isn't the quality of service we aim to provide. To help us fix this, I would request your email id so that I can take this up with the concerned department and get back to you at the earliest. I can fix the issue for you, so you can able leverage JustCall's SMS feature for your business. Note: For faster responses please reach out to the support team through live chat.

AM

Andrew M.  
Staff Team Leader  
Telecommunications  
Used the software for: 1-2 years

### "Just Call review "

August 11, 2022

5.0

So far, this experience has been pleasant; we can set up our numbers, the toll-free, and the excellent connectivity.

Pros

Just call has helped us to manage our sales call and also to forward calls from inbound pool numbers and choose which one will determine the call, we can find calls quickly, and the call log will always be easy to locate a call by name or phone number, which is pretty helpful to see our sales leads

Cons

The call does not have a Zendesk integration, and because the sales team got calls over Just call and our Support team over ZD, we have found it hard to transfer the call between calling systems with a ticket

Review Source

Response from SaaS Labs

August 29, 2022

Hey Andrew, Thank you for taking the time to leave us a review. We really appreciate your feedback and are pleased to hear that you're loving our product. JustCall does have Zendesk integration available and many of our customers use the integration. We would be glad to show you how the integration works. Can you please write us at help@justcall.io or use our live chat support to get on a call with our team :)

KP

Kevin P.  
BDM  
Information Technology and Services  
Used the software for: 2+ years

### "Easy to use and very good product. "

August 31, 2023

5.0

Pros

Easy to connect with customer for sales.

Cons

Customer service is not good. It's hard to get someone online and late on giving solution.

Review Source

Response from SaaS Labs

January 5, 2024

Thanks for your kind words about our product, Kevin! We're thrilled to hear it's been easy for your sales connections. We're sorry to hear about the challenges with our customer service. We value your feedback and are actively working on improving our response times to provide better support.

MT

Mike T.  
Owner  
Commercial Real Estate  
Used the software for: Less than 6 months

### "Nickles and Dimes"

April 24, 2024

5.0

Meh. Switched to SMRTPhone which, for my purposes, is much more integrated and user friendly. It is far more cost effective that Just Call. Sadly, the product was OK, but they really need to come up with other options for Solopreneurs. Say, a charge for ala cart integrations.

Pros

The system and phone app work well. Call quality was good.

Cons

Advertises that it integrates with various CRMs. That is only true at the second level of service which requires two users. As an individual user that was a waste of money, but I tried it until I found that to get FULL integration with my CRM (Podio), I had to upgrade once more to the third level and pay for multiple users. I cancelled. Service was OK, though not sure they really kept close track or understood all my questions. The las person I spoke to before cancelling, tried to argue with me about what I experienced. That was pretty pathetic.

Reason for choosing JustCall

I ended up cancelling Just Call. It was a toss-up on the surface between it and SMRTPhone. I made the wrong choice and ended up back to SMRTPhone.

Review Source

Response from SaaS Labs

May 14, 2024

We are very sorry you had to go through these issues, Mike! Its definitely not the experience we hope to offer. Apologies! We're glad you found a solution that works well for you with SMRTPhone. We wish you the best of luck in your endeavors.

VR

Verified Reviewer  
Sales Development Representative  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Excellent!"

September 7, 2023

4.0

It was good and excellent! Its easy to use and easy to understand all features

Pros

The Dashboard is easy to understand, predictive dialer is reliable and the app exactly is easy to use

Cons

Sometimes it is slow to connect to the person I'm calling, but once it connects, the call it's not affecting the call quality

Review Source

Response from SaaS Labs

January 5, 2024

You are amazing! Thank you for your review. Much appreciated! Cheers!

MM

Morell M.  
Admin Assistant  
Real Estate  
Used the software for: Less than 6 months

### "Experienced on JustCall"

July 21, 2023

5.0

It was an absolute experience than having a different platforms.

Pros

Calls are routed to the right department. And it absolutely has a detailed report. Even you can track a recording anytime. Can be installed on phones too.

Cons

Sometimes is lagging. When all users are active.

Review Source

Response from SaaS Labs

July 27, 2023

Hi Morell, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team.

TG

Terri G.  
Grants Administrator and Trauma Programs Coordinator  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "JustCall - Fantastic Organizational Communication Tool"

April 26, 2024

5.0

Pros

Our organization captures all phone communication through JustCall's integration with our CRM. The integration allows me to call or text contacts directly from the CRM without typing in a number. This is a true timesaver! Additionally, JustCall's reliability is impressive. Calls are clear and never dropped.

Cons

If JustCall could create, save, and share texting templates to send to contacts quickly, it would be near perfect!

Review Source

Response from SaaS Labs

May 14, 2024

Thanks a bunch, Terri for these amazing words. It truly made our day! Cheers!

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