--- title: "JustCall Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is JustCall the right AI Agents for Customer Support solution for you? Explore 225 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/157853/JustCall/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- JustCall 4.1 (225) [View alternatives](https://www.capterra.com/p/157853/JustCall/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of JustCall Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews Jk John k Chief Technology OfficerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The automated dialer is faster than the 8x8 system that we used previously and I can complete my list before the end of my shift.“ February 17, 2026 RP Ross P ownerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “After upgrading, we realized it did not contain the features we were looking for. When we emailed them 1 day after signing, they sent a lengthy email threatening their legal team to get involved after rendering 0 services.“ November 14, 2025 Zachary P Associate DirectorReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Based on this experience, I would sooner direct teams toward Batch Dialer or MoJo, where customer support and flexibility are far better aligned with modern SaaS expectations.“ January 28, 2026 RD Robert D VPCapital Markets, 11 - 50 employeesUsed the software for: Less than 6 months. “The reports they shared showed call activity during the free trial period — before the paid subscription even began — yet I was told this usage depleted my credits and prevented me from using the service I had just paid for.“ March 21, 2025 Jk John k Chief Technology OfficerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The integration with CRM is also nice as I do not have to do a lot of work for it to be integrated which is a huge relief.“ February 17, 2026 Jk John k Chief Technology OfficerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I hate that the reporting dashboard is rigid and I cannot rearrange items to view the information that I need.“ February 17, 2026 Jk John k Chief Technology OfficerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Overall, JustCall makes life easier for our sales team as we are no longer entering data twice per day.“ February 17, 2026 Zachary P Associate DirectorReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “I had a renewal of a subscription that was inactive for nearly 9 months, and when I cancelled and tried to get a refund afterwards, they told me no over 8 different communications.“ January 28, 2026 ## Showing most helpful reviews Showing 1-25 of 225 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aman K. Researcher Chemicals Used the software for: 1-2 years ### "JustCall Review: A Comprehensive and User-Friendly Communication Platform" March 3, 2023 4.0 JustCall is a highly regarded communication platform that offers a comprehensive set of features and functionalities for businesses. The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration with other business tools, and exceptional customer support. While some users have reported occasional glitches or bugs and high pricing plans, these issues have not been experienced by all users and may depend on individual requirements and experiences. Overall, JustCall appears to be a reliable and efficient communication platform for businesses. Pros JustCall is a highly favored communication platform for businesses due to its user-friendly interface, advanced call management functionalities, seamless integration with various business tools, and exceptional customer support. These features have been highly appreciated by users and contribute to the popularity of the platform. Cons I have experienced occasional technical issues and malfunctions with JustCall, which can cause inconvenience during usage. Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses. However, it should be noted that these issues are not universal and may vary based on individual user requirements and experiences. Review Source Response from Saas Labs May 6, 2023 Hi Aman, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. You can follow our latest product updates here - https://justcall.io/updates/ JS Josh S. IT Coordinator Legal Services Used the software for: 2+ years ### "Simple and efficient" March 24, 2025 4.0 Overall, it was a decent experience. With some improvements to the dashboard, it could be a great tool. Pros Easy to manage; can see the status of all users Cons The platform is not very intuitive; had issues navigating the dashboard Switched from [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) We use Zoom for nearly everything else; the integration is seamless Review Source RD Robert D. VP Capital Markets Used the software for: Less than 6 months ### "Absolutely terrible, if you value your time or dollars run as fast as you can away." March 21, 2025 1.0 I signed up for JustCall with the intent to evaluate the platform for my team of eight users. What followed was a frustrating and time-wasting experience that ultimately led me to abandon the service entirely. Despite upgrading to a Pro plan that advertised 1,000 included minutes, I was blocked from making calls due to a negative credit balance. The support team’s explanation was convoluted at best — citing a mix of free trial credit usage, unclear billing practices, and a requirement to maintain a minimum account balance, even just to access the bundled minutes. My questions were repeatedly sidestepped or answered with generic responses that did not address my core concerns. The reports they shared showed call activity during the free trial period — before the paid subscription even began — yet I was told this usage depleted my credits and prevented me from using the service I had just paid for. Worse, the billing system lacked transparency. There was no way for me to track credit usage in real time, and the reports had to be manually exported by their internal team. It’s unacceptable to require customers to pay for something they can't monitor or verify on their own. After spending hours trying to get clarity and encountering more confusion than help, I’ve decided to move on. JustCall lost my business and any future potential for our team. I wouldn’t recommend this platform to anyone expecting a straightforward, well-supported, or transparent VoIP solution. Pros Unfortunately if there are any positives, they would not overshadow the absolutely terrible experience provided by this company. Cons The customer service was so deceptive and inconsistent I became convinced that they were engaged in a pattern of fraud or at the very least willful gross negligence. Review Source AL Angie L. Recruiter Oil & Energy Used the software for: 1-2 years ### "Efficient text messages company!" January 8, 2024 5.0 My overall experience for over a year has been good! I like JustCall a lot and I plant to continue to use it!! my business has been affected in a positive way thanks to JustCall! We have seen good results and financially has been affordable for us! Pros I like how convinient it is for me to reach out to candidates! I dont need to have a yearly plan just a monthly cost and I get charged for the text messages I use. Most of the texting companies offer yearly plans but according to my business I wouldnt need to text candidates all year around. Cons I would say, customer service should improve. Alternatives considered [TextCortex](https://www.capterra.com/p/236373/TextCortex-AI/)[DiscoverText](https://www.capterra.com/p/151927/DiscoverText/)[Text Request](https://www.capterra.com/p/167015/Text-Request/) Reason for choosing JustCall JustCall offers a variety of options according to our needs! Switched from [Grayscale](https://www.capterra.com/p/200491/Grayscale/) Grayscale only offers a yearly plan, which it was not convenient for us. Review Source Response from Saas Labs January 12, 2024 Wow, your feedback absolutely made our day, Angie! Your appreciation for JustCall's convenience and flexibility warms our hearts, and we're thrilled to hear it's helped your business thrive. We hear you loud and clear about customer service. We're constantly striving to improve and your feedback fuels our efforts to provide even better support. We're so happy to be a part of your success story and look forward to supporting your continued growth with JustCall! Cheers! SB Stefano B. VP Operations Retail Used the software for: 2+ years ### "Excellent solution and excellent customer support" July 26, 2023 5.0 I had numerous interactions with their customer support and I find it simply excellent. I had cases of them working with their developers to fix an issue we were experiencing with an integration. I also had them actually release an integration few weeks after I asked (our ATS). Lastly, they keep regularly and proactively updating about other things I asked. Their customer support is simply excellent, responsive and reliable. Pros Justcall integrates incredibly well with a large amount of other Saas. Their ability to thread Callcs, voicemail, SMS in a single conversation within several different CRMs is something that (incredibly?) remains something very unique. Most other solutions do voice but not texts and if they do texts it is only through their own dialer but info doesn't flow to the core Saas that originate the communication. With Justcall we have the ability to see all conversation regaridng of medium in a single place, be it a candidate conversation in our ATS or a support interaction in our CRM/ticketing system. It works and it work well. Cons They seem to be moving to new plans that include unlimited calls but for our user case that is not the best. I have relatively many users for a relatively low traffic so I prefer to keep paying phone traffic separately. Not an issue for us as we remain in the old plan, but something to assess. Most other solutions in the market beside Twilio will likely also have an unlimited calls options by the way. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[Aircall](https://www.capterra.com/p/184709/Aircall/) Pulling texts, voice, voicemail, missed calls in the same thread as part of integration with our systems. Review Source AQ Anthony Q. Customer Support Specialist Computer Software Used the software for: 6-12 months ### "Okay, but not the best solution" March 27, 2025 2.0 My overall experience has not been great Pros I feel that I have not experienced many things that I like very much about JustCall. The reports were a step up from our initial call solution (Aircall) Cons There are many things that I do not like about Justcall. Justcall does not have a queue based call structure, meaning the calls that come in that aren’t answered aren’t put in a queue that shows your missed calls. Another would be consistent issues with the software and my my microphone Switched from [Aircall](https://www.capterra.com/p/184709/Aircall/) Lack of reporting, as well as constant issues that required restarting our devices multiple times a day Review Source CC Craig C. Owner Accounting Used the software for: I used a free trial ### "Not for a fit for new, small, or start up businesses " January 17, 2025 1.0 They gave the impression that they worked with all size of businesses, but after our experience, they don't support small startup businesses. I think the cost of the service is too high for a company that isn't already bringing in at least 7 figures a year. I just wish they would have told us first that they only really desired to work with medium to small size businesses. Pros The ability to do CRM like actions within the system and do SMS messaging. Itlooked like it an application that would provide what needed currently, as well as the type of features that we wanted to grow into. Cons My business partner and did three video calls with Just call to discuss and review the application, see if it would work our needs and learn how to use it. We must have spent in total a bit more than a half of a day's work so that we could review that the application would solve our problems and learn how to use it to do so. Well, not long into our trial, they sent us this message: We are writing to inform you that your JustCall account has been permanently closed. Our systems has detected usage linked to your JustCall account that violates our Terms and Conditions. As a result, your JustCall account has been closed, and you will not have any access to our services. Please note that this decision is final. If you believe this action was taken in error, you may contact us at help@justcall.io to reconsider our action. Well,it was a pretty nasty message of itself, but we figured we would give justcall a chance to explain themselves and fix it. I explained to them that I was in the process of transitioning from one business service to a similar one, had reserved my domain name but the new web site is currently in development. We need a phone number to put on our new website for our new business before we can plop the web site down on the domain. I explained that to them, but apparently that wasn't good enough, and they told us to move on. Alternatives considered [RingCentral Video](https://www.capterra.com/p/124580/RingCentral-Meetings/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing JustCall The features matched up with our goals of being able to hire others to help handle our phone calls, as well as getting a basic voip and new business phone #. Review Source SP Sergio P. IT Manager Marketing and Advertising Used the software for: 6-12 months ### "Loving the SMS Experience" October 1, 2024 5.0 Overall, we couldn’t be more pleased with the results. The SMS automation through Justcall has enhanced our ability to stay connected with our clients while saving us time and resources. At HIE, we're all about efficiency and customer satisfaction, and Justcall has proven to be the perfect tool to help us achieve both. Pros At HIE, we’ve recently integrated Justcall to automate our SMS flows, and the experience has been nothing short of transformative. Managing client communications can be time-consuming, but with Justcall, we've streamlined the entire process. The automation features have not only increased our efficiency but also allowed us to maintain a personal touch in every message. From scheduling follow-ups to handling bulk messages, Justcall has given us the flexibility to customize and optimize our communication strategy. The platform is intuitive and offers a range of features that cater to our specific needs. Plus, the analytics have been invaluable in helping us fine-tune our approach and maximize engagement. Cons One thing that’s a bit of a pain for us at HIE is trying to locate specific SMS messages. 😅 With so many people writing in, it can feel like finding a needle in a haystack! We love the automation Justcall provides, but when it comes to searching for a message, it’s a bit of a hassle—especially when you're juggling a ton of conversations. It’s like scrolling through an endless sea of texts! A more streamlined search feature would make a world of difference for us. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing JustCall Because of the sms solution, is flexible and integrates well with Zapier Review Source VR Verified Reviewer Director Computer Software Used the software for: 6-12 months ### "Changes the way you sell and manage" May 15, 2019 5.0 The customer service team are fabulous and flexible. They are consistently updating the software and understand each client will have slightly different needs. I have watched JustCall change the way salespeople work, for the better! Pros It visually integrates well with our CRM Easy to use in the CRM set up Being able to review calls, and see the call & SMS activities makes it easy to train staff as well as ensure the tasks are being completed. This also means we can review a conversation making our next call a more productive one. Cons I just which the Premium package was more cost effective for teams and there was an SMS template functionality Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[Toky](https://www.capterra.com/p/156115/Toky/)[Kixie PowerCall & SMS](https://www.capterra.com/p/135636/Kixie-PowerCall/) Reason for choosing JustCall A far better in-depth integration with Pipedrive than all the others and the staff are willing to listen to feedback and continue to grow the software. Review Source Response from Saas Labs May 16, 2019 Thank you so much for sharing your kind words and review. We do have SMS Template functionality. You can save text messages as templates and use them to reply quickly. Here is more information: https://justcall.io/updates/manage-saved-replies/ Hope this helps. VR Verified Reviewer VP of Logistics Consumer Electronics Used the software for: I used a free trial ### "Can't port existing number" September 30, 2020 2.0 Didn't get past the free trial, because we couldn't port our existing phone number. Pros It looked like there were going to be some great features, including transcribed voicemail, IVR and more. Cons We couldn't port our existing customer service phone number. The only option was to use a number that was sold through JustCall. We have our phone number printed on product manuals and packaging, so there is no way we could have gotten a new number. That eliminates a lot of potential users. Alternatives considered [Freshcaller](https://www.capterra.com/p/165078/Freshcaller/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Reason for choosing JustCall I liked the features of JustCall more than the others, but the inability to port a phone number excluded us from continuing past our free trial. Review Source CH Chrissy H. Executive Assistant Construction Used the software for: Less than 6 months ### "A solution that works!" January 23, 2024 5.0 Pros After searching for a phone system that would provide ease of use while on the go, connect with our CRM, and reliably work, we finally found JustCall. JustCall has a fair pricing structure and a responsive help team. Cons There have been a few issues with the sync between JustCall and our CRM that have required the accounts to be de-synced and re-synced a few times. The information that pulls through is not as customizable as we would like. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) We had significant issues with Dialpad's reliability, problems syncing with our CRM, and the pricing structure was complicated and resulted in fluctuating bills. Review Source Response from Saas Labs January 30, 2024 Thank you for your review, Chrissy! It truly made our day! We appreciate your feedback and we are working towards offering seamless integration with your CRM. Cheers! LW Lloyd W. Director of Operations E-Learning Used the software for: 2+ years ### "It's doing well enough, but I wouldn't say I'm excited about it." September 8, 2023 3.0 It's been ok. We use it for our general sales call, customer support, as well as outreach campaigns. Pros Combination of both a general phone system, as well as outbound calling campaigns and predictive dialers. Justcall IQ also is very useful for sales training as well as call reviews. Cons Numerous users have connection issues. Audio cutting in/out during calls. Other similar services that require stable connections like zoom don't seem to have a problem when justcall does for some of our users. Support has been really slow lately... likely due to 10DLC, but it just means more downtime for me. Reason for choosing JustCall still deciding Review Source Response from Saas Labs January 5, 2024 Thanks for sharing your experience with us, Lloyd. We're glad to hear that JustCall AI has been useful for your sales training and call reviews. We're sorry to hear about the connection issues some users are facing. We understand the impact it can have, and we're actively working to improve this. Apologies for any delays in our support – we're on it and appreciate your patience. It's great to know you're utilizing JustCall for various aspects of your business. If you have any specific insights or if there's anything we can do to make your experience even better, feel free to reach out. Cheers! JH Jennifer H. Sales Development Manager Computer Software Used the software for: 2+ years ### "JustCall Review " July 26, 2023 4.0 Working with the folks at JustCall has been really positive. Their customer care team are extremely responsive and you don't find yourself hanging around on chats - they get back to you really quickly. I also like how positive the experience has been working their product team. We had a integration we wanted to another sales tool we were using and their team went out of their way to see if there was a work around and built out a solution over the weekend. Pros JustCall is easy to make calls with. You have the choice of the dialler on your browser, app or via a desk phone. It also works out from a number what the dialling code should be which when you have alot of calls to make is great for speed and ease of use. The voicemail drop is a nice feature - not the most intuitive feature to use and took a bit of reading to get set up but works nicely. Cons Some of the layouts and functionality feel a bit clunky and hard to read. There have been some improvements recently but feels a bit old fashioned. I really struggle getting the data I need from the analytics page it would be better to have a stronger managed package to CRMS to be able to read that data straight in those systems Alternatives considered [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Review Source CT Clint T. Chief Digital Officer E-Learning Used the software for: 2+ years ### "Efficient and Reliable Communication Solution for Our Academy" July 17, 2024 5.0 Our overall experience with JustCall has been excellent. The platform is easy to use, highly effective, and reliable. It has streamlined our communication efforts, making it easier to keep parents and students informed and engaged. The customer support team has been fantastic, always available to assist with any questions or issues. Pros JustCall has significantly improved our communication processes. The SMS and mass texting features are particularly beneficial, allowing us to efficiently reach out to parents and students with important updates. The platform's user-friendly interface and excellent customer support are also standout features. Cons There is little to dislike about JustCall. However, it would be great to see more advanced message personalization features in future updates. Reason for choosing JustCall We chose JustCall over other alternatives because of its comprehensive feature set, ease of use, and excellent customer support. The pricing was also competitive, offering great value for the features provided. Review Source LRR Luis Rene R. Community Partnerships Information Technology and Services Used the software for: 2+ years ### "JustCall helps scale your business" March 20, 2024 4.0 IT's decent, we can stand the hiccups for the advantages the overall system brings. JustCall Customer Service and support is exceptional. Live chat, follow ups and sometimes even phone call to discuss in detail has been a factor for us to remain with JC. Other companies didn't provide live support across 3 continents and JC assist us 24/7. Pros JustCall allowed us to grow into other countries while maintaining a centralised control of the numbers, billing, recordings, training while syncing all our contacts from our CRM across 3 countries into our call centers for our customer success team. If we didn't have this tool, it would be a massive headache to have local numbers, coordinate people with onboarding/offboarding who join or left the company, etc. Cons Sometimes the quality of the calls drops and there's a lag. 2 out of 10 calls we have an issue with. Review Source MC Mark C. Sales and Admin Construction Used the software for: 2+ years ### "Thank you " July 27, 2023 5.0 Pros Easy to use like the app feature to where we can attach documents as needed Cons none that I can not complain at the moment Review Source Response from Saas Labs August 8, 2023 Hi Mark, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. VR Verified Reviewer COO Consumer Services Used the software for: 1-2 years ### "Disapponting" March 3, 2023 2.0 Looking for another provider. I only use it because it does SMS. Pros It does the basics well.Poor bulk sms opt out policies. basically don't use it. Cons buggy, stops working. text lags. Hard to use via desktop, mobil app has limited functionality Review Source Response from Saas Labs March 7, 2023 Hi there, I understand how frustrating it must have been for you. This isn't the quality of service we aim to provide. To help us fix this, I would request your email id so that I can take this up with the concerned department and get back to you at the earliest. I can fix the issue for you, so you can able leverage JustCall's SMS feature for your business. Note: For faster responses please reach out to the support team through live chat. GS Greg S. Proprietor Marketing and Advertising Used the software for: Less than 6 months ### "best crm" September 15, 2022 5.0 Benefits have been ease and time saving which means i can focus less on admin tasks and more on money making tasks associated with a telemarketing campaign Pros Simple and easy to use no tech skill need and allows me to do what other systems and processes would take hours to do. Cons Having to constantly top up credit and going through so much money on a shoe string Reason for choosing JustCall Customer service Value for money Simple easy to use system Review Source Response from Saas Labs October 6, 2022 Hi Greg, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. You can follow our latest product updates here - https://justcall.io/updates/ tM tom M. Director Retail Used the software for: 2+ years ### "Pricing structures no longer align with my business use, customer support has gone downhill" May 21, 2024 4.0 I have been using them since December 2017, then suddenly changed their pricing plan structures. They automatically placed me on a plan that is 271% higher cost than I had been on and think that that is acceptable and aligned to "market standards" to do this without my consent when they have a plan more closely matching the previous price I was paying. Thats a goodbye from me for 6 years as a loyal customer Pros I was never a high user of the platform but it worked as required including features such as hours of operation and ease to add additional numbers Cons Pricing structures don't work for my business use anymore and the customer support has significantly gotten worse to a point it is not viable to rely on them for my business anymore Review Source Response from Saas Labs May 30, 2024 Thank you for sharing your feedback with us, Tom. We sincerely regret that you feel this way. Regarding the pricing plan, we have been actively communicating the changes to our pricing structure since its introduction in August 2023. Notifications were sent via email well in advance of the migration, ensuring that all customers had ample opportunity to select the plan that best suits their needs. Please know that you still have the flexibility to adjust your plan according to your requirements. We are also diligently addressing the concerns related to customer support and are committed to improving your experience with us. ZAS Zeanna Alexis S. Engagement Medical Practice Used the software for: 1-2 years ### "Useful Easy Value for your money!" July 16, 2024 5.0 Perfect! It has been an enjoyable experience especially when I was just starting out Pros Its user friendly interface and that it tracks everything. Cons Maybe the SMS feature on the browser is a little slow so I use the dialer to send texts much faster Review Source KW Kayla W. Franchise Owner Retail Used the software for: 2+ years ### "JustCall is Helpful" July 16, 2024 4.0 Pros I love the reports, integration with HubSpot, and call recording. Cons Cumbersome to use- especially call search options. Review Source Alexander D. Student Success Team Lead E-Learning Used the software for: 6-12 months ### "JustCall Integrates well with our CRM/Hubspot but spotty call quality. " March 22, 2022 3.0 I would say that it is mixed. We haven't found a system we liked better yet. Pros I like how well JustCall integrates with our CRM which is Hubspot. It tracks every call, records, each call, and records each text to a contact. That makes sales training super easy. Cons I have had some problems with the call quality. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Review Source Response from Saas Labs May 6, 2022 Hello Alexander, Thanks for taking the time to review our product. We are glad that you like the JustCall+Hubspot integration. It is so unfortunate that you had problems with call quality which will soon be forwarded as a complaint to the product team. In the meantime, if you face the issue again please raise a ticket here at help@justcall.io (or) contact our customer support. we will be there to help you throughout the journey. HH Harrison H. SDR Information Technology and Services Used the software for: 6-12 months ### "Use Justcall daily, it's a robust solution" May 7, 2019 4.0 Pros It does the job with minimal fuss. We've had the odd glitch or unassigned phone line but generally speaking given the volume of calls we make it works fine. It's extremely reliable when used in the chrome plugin, and integrates near-flawlessly with our CRM of choice, Pipedrive. I can't speak to the cost, but our team is happy and management seems content at the cost per call. Cons Call Quality was a frequent issue on their end throughout the early usage. We frequently had complaints and their support team was pretty professional, didn't forget about us and eventually helped resolve the problem in the backend. It seemed to be the kind of issue that arose simply because we were the first users pushing particular niche, remote locations so there was some fixing to do but they got the job done after a couple of weeks of minor frustration. Review Source Response from Saas Labs May 10, 2019 Hey Harrison, Thank you so much for the review & kind words. Glad that your team & you are finding JustCall useful. Regarding call quality, I totally understand how frustrating it can be when connection is not clear. And, as call quality is a function of numerous factors ranging from router, bandwidth consistency, audio device settings and so on, we try to be proactive with helping our users to adopt the best practices around using VoIP. We recently released our support for Opus Codec that has enabled JustCall to handle calls even at very internet speed or shaky bandwidth availability. We are also adding some data-driven automated insights and actions to alert users about their local device environment that may be degrading the call quality. So, a lot of work going on around continuously improving customer experience at JustCall. Thanks again. Gaurav Sharma CEO, JustCall.io CO Celeste O. Customer Support lead Printing Used the software for: 1-2 years ### "Great phone and SMS service for small businesses" July 26, 2019 5.0 Absolutely excellent - they're a pleasure to work with and it's been a breeze using their service. Pros The thing I like most about using JustCall is how helpful and responsive their support team is whenever we have a question or run into an issue. They really care about their users getting the most value from their service and resolving any rare issues we've encountered. That alone would be enough to keep us using JustCall for as long as our company needs a phone service. Cons It isn't always a perfect fit for what our company wants - but out of the available options we researched, JustCall did tick the most boxes and has been the best fit for us so far based on what our phone and sms needs have been. Reason for choosing JustCall I don't recall what other products we considered, but JustCall's Helpscout integration and affordable rates were the primary reasons we went with them. Our experiences with their support team and suggestions to help make it an even better fit for us were also essential in our decision making process. Review Source SM Scott M. Business Development Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Scott from Quote Factory" August 7, 2023 4.0 Overall, I think it's a great product for the price point Pros JustCall is easy enough to use -- occasionally have issues with delays but might be due to internet bandwidth. We have an integration to our CRM that seems to work well. Cons routing inbound calls -- when someone calls into our direct line, there is a good way to route the calls to appropriate parties. Also the integration to Close seems to only be one way from JC > Close Review Source Response from Saas Labs January 5, 2024 Thanks for the feedback, Scott! Glad to hear JustCall is working well for you. We understand the challenges with inbound call routing and the one-way integration to Close. We're actively looking into these to enhance your experience. Appreciate your positive perspective on the overall product. If you ever need assistance, we're here! Cheers Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.