# Page 4 | JustCall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is JustCall the right Auto Dialer solution for you? Explore 223 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157853/JustCall/reviews --- JustCall 4.1 (223) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of JustCall ## Showing most helpful reviews Showing 76-100 of 223 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AM Andrew M. Staff Team Leader Telecommunications Used the software for: 1-2 years ### "Just Call review " August 11, 2022 5.0 So far, this experience has been pleasant; we can set up our numbers, the toll-free, and the excellent connectivity. Pros Just call has helped us to manage our sales call and also to forward calls from inbound pool numbers and choose which one will determine the call, we can find calls quickly, and the call log will always be easy to locate a call by name or phone number, which is pretty helpful to see our sales leads Cons The call does not have a Zendesk integration, and because the sales team got calls over Just call and our Support team over ZD, we have found it hard to transfer the call between calling systems with a ticket Review Source Response from SaaS Labs August 29, 2022 Hey Andrew, Thank you for taking the time to leave us a review. We really appreciate your feedback and are pleased to hear that you're loving our product. JustCall does have Zendesk integration available and many of our customers use the integration. We would be glad to show you how the integration works. Can you please write us at help@justcall.io or use our live chat support to get on a call with our team :) JD Jd D. Owner Marketing and Advertising Used the software for: I used a free trial ### "Not the Service You are Looking for" February 15, 2023 1.0 Pros Was excited to do a free trial and integrate with Pipedrive. They have a integration built in the marketplace of pipedrive and felt like it was going to be a great solution for our communication needs Cons Support is terrible. Once you sign up for say a free trial, You have to verify email.....ok, Then you get 3 questions to answer via email. Answered those. Then the account needs to be reviewed by them before you can access. I am actually still waiting. Asked questions on the web chat.....no response. Sent Emails to the support email listed several times.....no response. So an absolute waste of my time. We are not talking hours, we are talking days. So with that said, I am still on a trial I cannot access. Also you cannot use Gmail or icloud email addresses when signing up. Absolutely absurd Reason for choosing JustCall Integration with Pipedrive, but now I believe we will go with Mighty Call (Support is Amazing). Plus we should be able to integrate the features we wanted via Zapier. Review Source Response from SaaS Labs February 17, 2023 Hi JD, I regret that you had to wait for your Account verification. I understand how frustrating it must have been for you. This isn't the quality of service we aim to provide. I believe there should have been a miscommunication we have no intention to keep you waiting and our support team ensures that no user/customer is left behind. Please note that I've escalated the issue with available details to our Senior Customer Support Manager, but I would require your email as we have no details to look into. We're looking to resolve this issue to your satisfaction at the earliest. KP Kevin P. BDM Information Technology and Services Used the software for: 2+ years ### "Easy to use and very good product. " August 31, 2023 5.0 Pros Easy to connect with customer for sales. Cons Customer service is not good. It's hard to get someone online and late on giving solution. Review Source Response from SaaS Labs January 5, 2024 Thanks for your kind words about our product, Kevin! We're thrilled to hear it's been easy for your sales connections. We're sorry to hear about the challenges with our customer service. We value your feedback and are actively working on improving our response times to provide better support. RH Randy H. Owner Financial Services Used the software for: 1-2 years ### "Randys point of view" September 12, 2023 3.0 Oveall I am getting good results from the Text blast. Everything else I really dont use much due to the expense but The bulk sms is the best option on this platform for me. Pros The Mass texting and the auto dialer. IT gets expensive but you just have to limit yourself to afford the fetures. Cons The cost is alot. I try my best to stay away from intergrating too muchand for using too man of the options that are available. The one thing I dont like is the cost per seat., I can only affrod one extra seat because it's 460 per seat. that is really way too expensive. I can't even hire a full 5 man staff. Reason for choosing JustCall The Bulk SMS Opton was vjeapr and more manageable. Review Source Response from SaaS Labs January 5, 2024 Thanks a bunch for sharing your honest thoughts with us! We've taken your feedback seriously. Our team constantly strives to keep our prices competitive within the industry while providing top-notch product offerings. Your insights are crucial in helping us refine and improve. Cheers! ND Nuri D. Manager Real Estate Used the software for: 6-12 months ### "Great App, Awesome Service" July 13, 2023 5.0 Love it, works great, would recommend it anytime. Pros Love the ability to do conference calls and call recordings. Really useful for training and monitoring. Cons Mobile notification could be improved. Sometimes phone notifications are delayed. I get notified on my phone for SMS messages that may have already been dealt with on the PC app. Switched from [AVOXI](https://www.capterra.com/p/178939/AVOXI-Genius/) some features were not yet available like texting on the app Review Source Response from SaaS Labs July 27, 2023 Hi Nuri, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. You can follow our latest product updates here - https://justcall.io/updates/ VR Verified Reviewer Sales Development Representative Marketing and Advertising Used the software for: Less than 6 months ### "Excellent!" September 7, 2023 4.0 It was good and excellent! Its easy to use and easy to understand all features Pros The Dashboard is easy to understand, predictive dialer is reliable and the app exactly is easy to use Cons Sometimes it is slow to connect to the person I'm calling, but once it connects, the call it's not affecting the call quality Review Source Response from SaaS Labs January 5, 2024 You are amazing! Thank you for your review. Much appreciated! Cheers! TT Ty T. COO Financial Services Used the software for: 1-2 years ### "Game Changer" October 11, 2022 5.0 We have absolutely loved using Justcall and it has allowed us to grow our business tremendously. Pros The way JustCall integrated with Zoho made it a no brainer for us. I know a few different phone systems "integrate" with Zoho but not like this. Cons I don't love that we constantly have to pay for more texts and more minutes. I wish there was a way to just include that in the plan. Reason for choosing JustCall Setup support and crm functionality Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Cost kept changing and it was not functioning properly with our CRM. Their support was not super helpful. Review Source Response from SaaS Labs November 8, 2022 Hi Ty, Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you're enjoying our product. With respect to the feedback could you kindly explain this in detail over a mail? Thank you. CH Chrissy H. Executive Assistant Construction Used the software for: Less than 6 months ### "A solution that works!" January 23, 2024 5.0 Pros After searching for a phone system that would provide ease of use while on the go, connect with our CRM, and reliably work, we finally found JustCall. JustCall has a fair pricing structure and a responsive help team. Cons There have been a few issues with the sync between JustCall and our CRM that have required the accounts to be de-synced and re-synced a few times. The information that pulls through is not as customizable as we would like. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) We had significant issues with Dialpad's reliability, problems syncing with our CRM, and the pricing structure was complicated and resulted in fluctuating bills. Review Source Response from SaaS Labs January 30, 2024 Thank you for your review, Chrissy! It truly made our day! We appreciate your feedback and we are working towards offering seamless integration with your CRM. Cheers! MM Morell M. Admin Assistant Real Estate Used the software for: Less than 6 months ### "Experienced on JustCall" July 21, 2023 5.0 It was an absolute experience than having a different platforms. Pros Calls are routed to the right department. And it absolutely has a detailed report. Even you can track a recording anytime. Can be installed on phones too. Cons Sometimes is lagging. When all users are active. Review Source Response from SaaS Labs July 27, 2023 Hi Morell, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. MZ Manuel Z. Inbound sales specialist Telecommunications Used the software for: Less than 6 months ### "Simple call app" September 1, 2023 4.0 It's okay, not the best phone app but I can see they are making updates and constantly developing it which will eventually have all the features one would require. Pros It's easy to make calls and input the number you are calling.Also it always informs you the time zone of the client you are calling Cons I really don't like the filter for the call logs, there is none. You have to go back page per page, you can't search a specific number, email or date. Review Source Response from SaaS Labs January 5, 2024 Thanks a bunch for sharing your experience, Manuel! We're thrilled you find it easy to make calls and appreciate the time zone feature. We hear you about the call logs filter and understand the inconvenience. We're actively working on updates to enhance this aspect and provide a smoother experience. Your understanding and feedback mean a lot to us. If there's anything specific you'd like to see or discuss, we're all ears. Cheers! Alexander D. Student Success Team Lead E-Learning Used the software for: 6-12 months ### "JustCall Integrates well with our CRM/Hubspot but spotty call quality. " March 22, 2022 3.0 I would say that it is mixed. We haven't found a system we liked better yet. Pros I like how well JustCall integrates with our CRM which is Hubspot. It tracks every call, records, each call, and records each text to a contact. That makes sales training super easy. Cons I have had some problems with the call quality. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Review Source Response from SaaS Labs May 6, 2022 Hello Alexander, Thanks for taking the time to review our product. We are glad that you like the JustCall+Hubspot integration. It is so unfortunate that you had problems with call quality which will soon be forwarded as a complaint to the product team. In the meantime, if you face the issue again please raise a ticket here at help@justcall.io (or) contact our customer support. we will be there to help you throughout the journey. RV Ramona V. Office manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "It’s good but could be better " January 24, 2024 4.0 When there is a concern it takes a long while to get help and they don’t get back to you with updates. New features are nice but there should be more Pros I like the ease and how they are constantly trying to upgrade what they do Cons Customer support is not always helpful and not always around Switched from [Call-tracking](https://www.capterra.com/p/179153/Call-tracking/) Issues with mobile programming — this has it where the app works with not against Review Source Response from SaaS Labs January 25, 2024 Thank you Ramona for your feedback. Appreciate it. We strive to be there for you whenever you need us, and we're truly sorry if that wasn't always the case. We're actively working to improve our response times and communication channels, so you can always reach a helpful representative quickly. DM David M. CEO Airlines/Aviation Used the software for: 1-2 years ### "Tight integration with Copper and Zapier" July 26, 2019 5.0 We rely 100% on JustCall now. We had used Aircall previously and in another life, we used Skype. JustCall is the most complete solution for our tech stack and setup. Their support team is a key to ongoing satisfaction and prices are reasonable given the functionality provided. Pros We selected JustCall because of its native integration with Copper CRM. We have found that also integrates easily with Zapier and the team does have a range of other native integrations that are useful. Since using JustCall we have found the Support team to be very responsive, available and effective in their support. The Support is 10/10. What we also like is that JustCall is always releasing new features. Not all of them are applicable to our use case but it shows that the team is proactive and on the ball. Cons We implemented JustCall early on and at the time it was a bit buggy which was frustrating. However the Support response was very fast and attentive and the team would work out practical solutions. We find the app very stable now. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Switched from [Aircall](https://www.capterra.com/p/184709/Aircall/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) JustCall has better integration with Copper CRM Review Source HH Harrison H. SDR Information Technology and Services Used the software for: 6-12 months ### "Use Justcall daily, it's a robust solution" May 7, 2019 4.0 Pros It does the job with minimal fuss. We've had the odd glitch or unassigned phone line but generally speaking given the volume of calls we make it works fine. It's extremely reliable when used in the chrome plugin, and integrates near-flawlessly with our CRM of choice, Pipedrive. I can't speak to the cost, but our team is happy and management seems content at the cost per call. Cons Call Quality was a frequent issue on their end throughout the early usage. We frequently had complaints and their support team was pretty professional, didn't forget about us and eventually helped resolve the problem in the backend. It seemed to be the kind of issue that arose simply because we were the first users pushing particular niche, remote locations so there was some fixing to do but they got the job done after a couple of weeks of minor frustration. Review Source Response from SaaS Labs May 10, 2019 Hey Harrison, Thank you so much for the review & kind words. Glad that your team & you are finding JustCall useful. Regarding call quality, I totally understand how frustrating it can be when connection is not clear. And, as call quality is a function of numerous factors ranging from router, bandwidth consistency, audio device settings and so on, we try to be proactive with helping our users to adopt the best practices around using VoIP. We recently released our support for Opus Codec that has enabled JustCall to handle calls even at very internet speed or shaky bandwidth availability. We are also adding some data-driven automated insights and actions to alert users about their local device environment that may be degrading the call quality. So, a lot of work going on around continuously improving customer experience at JustCall. Thanks again. Gaurav Sharma CEO, JustCall.io Pascal A. Gestion de clientèle Accounting Used the software for: 1-2 years ### "Logiciel téléphonique " October 19, 2023 5.0 Pros Très facile à prendre en main et s'associe avec slack plateformeLa distribution d'appel est très sécurisé Cons La possibilité en intégration confortableLa fuite des appels qui me dérange Review Source Response from SaaS Labs January 5, 2024 Hello Pascal, Thank you for your honest feedback. Highly appreciated! We understand your concern about the possibility of comfortable integration and the reported issue of call leakage. Your input is invaluable, and we are actively addressing these areas to enhance your experience. If you have any further details or suggestions to share, please feel free to reach out to us. Your satisfaction is paramount, and we appreciate your ongoing support. Cheers! DO Darie O. Reservations Manager Hospitality Used the software for: Less than 6 months ### "Great phone service and support!" September 23, 2022 5.0 I've used JustCall in a previous company and recommended it as a business consultant for this client when upgrading their reservations system. I love the quick response with customer service and the wonderful customer support agents. They will work diligently to solve any problems you have, every time! Pros It's easy to install and get up and running and very user friendly. Cons We use this with ONE user only, so a lot of the other integrations and options clutter the dashboard. Reason for choosing JustCall Nextiva was the first option, however once the sale was made, there was zero follow up to help get it set up. Never used it once and was charged and had to go through a long refund process. With Ring Central, I never used this, just decided to go back to JustCall after Nextiva, as I am familiar with how it works overall and knew the customer support was exceptional. Review Source Response from SaaS Labs October 6, 2022 Hi Darie, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. You can follow our latest product updates here - https://justcall.io/updates/ CO Celeste O. Customer Support lead Printing Used the software for: 1-2 years ### "Great phone and SMS service for small businesses" July 26, 2019 5.0 Absolutely excellent - they're a pleasure to work with and it's been a breeze using their service. Pros The thing I like most about using JustCall is how helpful and responsive their support team is whenever we have a question or run into an issue. They really care about their users getting the most value from their service and resolving any rare issues we've encountered. That alone would be enough to keep us using JustCall for as long as our company needs a phone service. Cons It isn't always a perfect fit for what our company wants - but out of the available options we researched, JustCall did tick the most boxes and has been the best fit for us so far based on what our phone and sms needs have been. Reason for choosing JustCall I don't recall what other products we considered, but JustCall's Helpscout integration and affordable rates were the primary reasons we went with them. Our experiences with their support team and suggestions to help make it an even better fit for us were also essential in our decision making process. Review Source AaL Amadou alassane L. Écrire une critique Computer Software Used the software for: Less than 6 months ### "Meilleurs " November 11, 2022 4.0 J'ai une grande et très bonne expérience avec JustCall, je fais un travail de réglementation et après chaque service on me paye. Pros La distribution d'appel a le plus d'impact tout ce transmet d'une façon très rapide. C'est un logiciel facile à manipuler et l'intégration avec le métier est très bonne. Cons Ce que j'ai moins aimé dans ce logiciel c'est la fuite des appels si celui -ci est bien enregistré le travail serait sublime. C'est un logiciel très maniable et l'intégration confortable. Alternatives considered [Logiciel Marketing](https://www.capterra.com/p/179157/Logiciel-Marketing/) Reason for choosing JustCall Parce-que JustCall était l'application qui répondait le plus à ma demande et c'est sans doute le meilleurs application du monde. Review Source Response from SaaS Labs January 3, 2023 Hi Amadou Alassane, Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you're enjoying our product. With respect to the feedback could you kindly explain this in detail over a mail? Please share details about the issue at help@justcall.io and we'll get back to you at the earliest. SM Sebastian M. Ing. Sistemas Information Technology and Services Used the software for: 2+ years ### "Es justo lo que buscan" July 18, 2023 5.0 Pros me gusta porque nunca se queda trabajo, cumple con su funcion al 100% Cons La unica queja que tengo es que los valores para numeros adicionales son altos. Review Source Response from SaaS Labs July 27, 2023 Hi Sebastian, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. Thank you for taking the time to share this with us. It means a lot to our team. SM Scott M. Business Development Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Scott from Quote Factory" August 7, 2023 4.0 Overall, I think it's a great product for the price point Pros JustCall is easy enough to use -- occasionally have issues with delays but might be due to internet bandwidth. We have an integration to our CRM that seems to work well. Cons routing inbound calls -- when someone calls into our direct line, there is a good way to route the calls to appropriate parties. Also the integration to Close seems to only be one way from JC > Close Review Source Response from SaaS Labs January 5, 2024 Thanks for the feedback, Scott! Glad to hear JustCall is working well for you. We understand the challenges with inbound call routing and the one-way integration to Close. We're actively looking into these to enhance your experience. Appreciate your positive perspective on the overall product. If you ever need assistance, we're here! Cheers KH Klodian H. Production technician Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Pc telephone " February 28, 2023 5.0 Awesome experience. Pros User interface, easy to use. A lot of useful features. Cons Loved it, one of the best softwares for call centers. Review Source Response from SaaS Labs March 7, 2023 Hi Klodian, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. You can follow our latest product updates here - https://justcall.io/updates/ VR Verified Reviewer Co-Founder & COO Internet Used the software for: 1-2 years ### "Good value product but reliability and quality issues" November 14, 2018 3.0 Pros Lots of features, SMS, Saved Replies, Mobile apps, Integrations Cons Call drops, audio drops, Android app problems, other reliability, lack of polish on the product, customer support Review Source Response from SaaS Labs November 20, 2018 Thank for the kind review. As I understand from your review, you faced issues with Call Drops & Audio Drop - we use Twilio in the background which works with some of the premium providers around the world. Usually Call Drops/Audio Drops are due to high jitter (which in turn is caused by inconsistent bandwidth available to call process). In such cases, we help our customers with QOS configuration of the internet router. Regarding Android app, just yesterday we went live with our updated Android app which is lighter & faster than before. Hope you gave that a try. We have 24/7 customer support. Still if you found something missing in our support - I'm really sorry for that. Please feel free to write directly to me at gaurav\[at\]justcall.io to share your experience so that I can take necessary actions to make sure no one faces any issues with our customer support. Best, Gaurav S. CEO, JustCall GG Genesis G. Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "Just Call Review" March 3, 2023 5.0 Pros Ideal for businesses of all sizes, from small startups to large enterprises. With wide range of features such as call recording, call forwarding and voicemail. And excellent customer support. Cons The software can sometimes lag or crash, causing disruptions in communication and limited reporting Review Source Response from SaaS Labs March 7, 2023 Hi Genesis, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. You can follow our latest product updates here - https://justcall.io/updates/ KP Kathleen P. COO Real Estate Used the software for: 6-12 months ### "Good function with great customer service" September 29, 2022 4.0 Pros Customer service is very responsive and accepts suggestions Cons The system is still a bit clunky and could use better integration Alternatives considered [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Reason for choosing JustCall Price Switched from [CallRail](https://www.capterra.com/p/141829/CallRail/)[CTM](https://www.capterra.com/p/152004/Call-tracking-software/) Needed a reliable way to handle stop messages Review Source Response from SaaS Labs October 6, 2022 Hi Kathleen, Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you're enjoying our product. With respect to the feedback, could you kindly explain this in detail over a mail? Please share details about the issue at help@justcall.io and we'll get back to you at the earliest. PC Peter C. Appliance Repair Consumer Services Used the software for: Less than 6 months ### "Good product" September 12, 2023 4.0 It was great but we had connectivity issues with our receptionist in the Phillipines. If it weren't for that, we would continue using this program. Pros I liked how easy it was to set up. Everything was mostly self explanatory. Cons That there were connectivity issues and a few problems when we first started. Reason for choosing JustCall Because there were better options with justcall Review Source Response from SaaS Labs January 5, 2024 Thank you for your honest feedback, Peter! Much appreciated. We value your feedback and we are working towards it. Thank you for your continued support. Cheers! Talk to a Capterra advisor for free and get results within 15 minutes.