# Page 6 | JustCall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is JustCall the right Auto Dialer solution for you? Explore 223 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157853/JustCall/reviews --- JustCall 4.1 (223) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of JustCall ## Showing most helpful reviews Showing 126-150 of 223 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director Computer Software Used the software for: 6-12 months ### "Changes the way you sell and manage" May 15, 2019 5.0 The customer service team are fabulous and flexible. They are consistently updating the software and understand each client will have slightly different needs. I have watched JustCall change the way salespeople work, for the better! Pros It visually integrates well with our CRM Easy to use in the CRM set up Being able to review calls, and see the call & SMS activities makes it easy to train staff as well as ensure the tasks are being completed. This also means we can review a conversation making our next call a more productive one. Cons I just which the Premium package was more cost effective for teams and there was an SMS template functionality Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[Toky](https://www.capterra.com/p/156115/Toky/)[Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Reason for choosing JustCall A far better in-depth integration with Pipedrive than all the others and the staff are willing to listen to feedback and continue to grow the software. Review Source Response from SaaS Labs May 16, 2019 Thank you so much for sharing your kind words and review. We do have SMS Template functionality. You can save text messages as templates and use them to reply quickly. Here is more information: https://justcall.io/updates/manage-saved-replies/ Hope this helps. Arnold K. Développeur logiciel Wholesale Used the software for: Less than 6 months ### "Une application qui simplifie la communication à distance" August 29, 2023 4.0 Pros L'outil est facile à prendre en main, interagit efficacement avec des plateformes comme Slack et l'équipe d'assistance est toujours prête à nous aider Cons Parfois, la voix se coupait à cause de quelques soucis de réseau. Mais sinon, c'est un outil assez facile à utiliser. Alternatives considered [PurelyHR](https://www.capterra.com/p/106836/PurelyHR-Time-Off/)[Thryv](https://www.capterra.com/p/156926/Thryv/) Review Source Response from SaaS Labs January 5, 2024 Thanks a ton for the positive feedback, Arnold! We're delighted to know the tool's been easy for you to learn and integrates well with platforms like Slack. We appreciate your understanding regarding occasional voice cutouts due to network issues. If you ever need assistance, our support team is here to help! Cheers! PK Prateek K. Founder & CEO Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "The product I have been looking for" January 10, 2017 5.0 Working in an import/export industry, its always difficult to rely on skype or other voice calling apps that are dependent on internet for your daily international calls. I will tell you an example - I am a price broker for a very famous UK based hotel chain and I operate from India. Skype was a good solution for me as I was able to make cheap calls to UK. However, when my business associates used to call me on my Indian landline or mobile number, it was very expensive for them (International standard calls are always expensive). With JustCall I got 3 numbers in my target countries (Spain, United States and United Kingdom) all mapped to my local Indian number. Just imagine the ease of calling any person in these 3 countries and be local to them as well, when they call you in return. I was looking for a product like this and JustCall really helped me to take my business forward. The pricing of the product is a bit higher as compared to competition, but let me tell you these guys have an awesome customer support. (They developed a small feature - a chrome extension just for me on request) Pros \- Ease of use - Calendar and scheduling mechanism - Cheap calling rates to anywhere in the world Cons \- The dialer could be a bit better - Pricing is ok, but on a bit higher side Review Source Response from SaaS Labs January 10, 2017 Thank you Mr. Khurana for this detailed and useful feedback. Your chrome extension idea was really good and our other users are also finding it useful. Thanks to users like you who are helping us with useful feedback and product feature ideas to make JustCall the best phone system for businesses. Coming on the pricing side - yes, we are probably 10-15% on higher side in comparison to Skype but the kind of integrations and other features like public calendar that we provide, it ends up providing more value to your business than what Skype does. Wish your business grows rapidly in 2017 :) DB Devin B. CEO Financial Services Used the software for: 6-12 months ### "Affordable, functional option" July 31, 2019 5.0 Very solid. We have high call volume and a lot of leads. It does what's needed. Pros I really like the support, price and product. The combination is great. It's not as expensive as other option and does the job. Support works with you and is very prompt and effective. Cons Some of the reporting could be a little easier and show everyone but overall it works fine. For instance, I wish some views had more of a breakdown. That's about it. Alternatives considered [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Reason for choosing JustCall price and functionality. Met our needs. Switched from [Toky](https://www.capterra.com/p/156115/Toky/) I thought Toky was solid for the price but we needed something more robust with more responsive support. I haven't used Toky since Feb, so maybe they've changed their product now. They were one of the cheaper options which was good for us at an early stage. Review Source PB Paloma B. Sales Development Rep Marketing and Advertising Used the software for: 6-12 months ### "Easy to use! " September 1, 2023 5.0 It has been an amazing experience! I love that fact that everything its in one place. Pros All communication tools in one place, and very user-friendly Cons Chat support can take its time to respond once a concern/issue ahs been brought up. Review Source Response from SaaS Labs January 5, 2024 Thank you for your honest review, Paloma. Highly appreciated! Cheers! CD Connor D. CEO Marketing and Advertising Used the software for: Less than 6 months ### "The Best Dialer" April 1, 2024 5.0 Pros The sales dialer is extremely useful, we are able to dial about 40-50% more numbers and can effectively manage the leads we are calling as well. Cons A bit expensive but it makes up for how much we make using it. Its also kinda confusing when you first start using it. Review Source Response from SaaS Labs April 19, 2024 Thanks for the fantastic review, Connor! We're glad JustCall's sales dialer is helping you boost your productivity by 40-50% and streamline lead management. We acknowledge the cost might seem like a hurdle, but it's fantastic to hear it pays off for your team! Cheers! VR Verified Reviewer Sales Development Representative Individual & Family Services Used the software for: 1-2 years ### "Great app!" May 7, 2019 4.0 Pros Allows me to make calls and track data. It also allows me to make texts! Cons Is kinda buggy from time to time. It's hard to make this work in a stable fashion daily. Review Source Response from SaaS Labs May 9, 2019 Thank you for sharing your feedback & review. Our engineering and product teams work 24/5 to ensure our users don't face any problems with the product but if you are coming across any specific bug repeatedly, please report that on our chat support and we will make sure that it gets resolved on priority. Also, you may consider subscribing to our product updates blog to keep yourself updated with all the new improvements that are going live in JustCall on almost daily/weekly basis. Link is https://justcall.io/updates SJ Sonja J. Customer Support Lead Food Production Used the software for: 6-12 months ### "JustCall Review" February 24, 2021 3.0 In my position, I am using JustCall to broadcast texts, send out individual text and answer/make phone calls. I would like for there to be more compatibility with other software so I am not needing to make CSV files every time I schedule a bulk text out. Overall, JustCall really helps connect with our customers. Pros I like how many things you can do on justcall. The range of options is great within one software platform. Cons It is SO glitchy. I have issues with incoming/outgoing calls all the time. I use the app on my phone and also on the computer, but either way customers tell me I sound spotty on the phone (noise goes in and out) when I am connected to wifi. I have to disconnect from my wifi and use my data in order for the calls to sound clear (no matter what wifi I am connected to). If you have more than one tab of JustCall open on your computer.... good luck to you. Review Source Response from SaaS Labs May 18, 2022 We're sorry to hear that you were not satisfied with your experience Sonja! Please reach out to help@justcall.io and someone from our team will be sure to resolve any troubles promptly. In the meantime, thank you for your candid feedback. We'll definitely take your thoughts into consideration as we continue to make our product the best solution possible. Aaron T. Business Development Manager Media Production Used the software for: 6-12 months ### "Using JustCall Daily" August 3, 2019 5.0 We are happy to be onboard and can see many years ahead using JustCall as our VoIP system. Pros Our team use JustCall daily as our main office lines are pushed into JustCall which handles our IVR, team number management and call recording. We use HubSpot office-wide and find that the intergration works perfectly which means our productivity has increased greatly using this platform. When minor issues arise the support team are extremely quick to fix which is a must for us in a digital space where clients rely on us over the phone for jobs. The entire user interface for backend management is simple to learn and easy to navigate. Cons Pricing for additional phone numbers & users can get a little costly. Review Source LM Lori M. Customer Support Agent Real Estate Used the software for: 1-2 years ### "Client review of JustCall" September 13, 2023 4.0 Exceptional Pros Ease of use and always on. The recorded calls and the ability to do voice and text. Cons Blocking of calls to certain areas. We get calls from all over and sometimes we can not call clients. Review Source Response from SaaS Labs January 5, 2024 Thank you for your honest feedback, Lori. Highly appreciated! Cheers! VP Valentina P. Coordinador Operaciones Wholesale Used the software for: 1-2 years ### "Excelente" July 20, 2023 4.0 Pros Me gusto mucho su interfas web es muy facil de utilizar. Cons Podria mejorarse su interfas movil ya que le falta ser mas intuitiva. Review Source MP Mark P. Marketing GSD Health, Wellness and Fitness Used the software for: 1-2 years ### "Great experience & great team" July 26, 2019 4.0 JustCall allows us to better manage our sales & customer relations operations. Everything is quite streamlined between our departments and our customers are happy. Pros Overall, it's quite easy to use and includes lots of features. It offers more than its competitors and the price you pay is quite fair. Additionally, their tech support & customer service team members are all very responsive and helpful. Cons JustCall is still a newer-ish company, so it doesn't have every feature one can imagine, and sometimes its way of integrating with other software isn't perfect. Over time, this is continually improving, however. Reason for choosing JustCall JustCall had everything we needed in a user-friendly package. The alternatives seemed to have too high of a learning curve & may have required advanced development, which we don't have the man-power to provide. Review Source NA Nimisha A. Head of Operations Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Customer Support, Loaded with Features" December 18, 2019 5.0 Our experience has been absolutely brilliant. The speed at which they release new features and improvements is unbelievable. Pros We use JustCall for handling patient phone calls. So, we really find the call distribution, IVR and voicemail feature useful. The most impressive thing about JustCall is their quick customer support response. We get our queries answered in minutes and they are always ready to walk the extra mile for you if required. Cons Nothing as of now. If there is any problem, customer support takes care of that. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Pricing, Ease of use and customer support Review Source Response from SaaS Labs May 18, 2022 Hi Nimisha, Thank you for sharing your feedback with us :) So happy to learn how JustCall features are able to make an impact on your business. Our support team is always striving to create a seamless experience for customers like you. If you don't want to miss out on the latest features and upgrades in the system, please feel free to explore our updates section: https://justcall.io/updates/ GM Grace M. Business Manager Construction Used the software for: Less than 6 months ### "I like using JustCall." March 19, 2024 4.0 Overall, my experience with just call has been positive. Pros The customer service representatives are helpful, polite and very attentive. You only have to wait a few minutes for assistance with most tickets. The price is right for the service and the interface is fairly intuitive. Cons The call logs board can be slow to sync. Review Source ND Nicholas D. Inside Sales Rep E-Learning Used the software for: Less than 6 months ### "Horrible Intergration, dashboard and applications are just slapped together" December 4, 2019 1.0 Function dialer made almost unusable by the crap software they've built around it. I vocally complain about JustCall dropping calls, crashing, or creating some fresh havok to my team daily. Software that's held together by duck tape and a prayer, this company won't last long without a massive technical overhaul. Oh, and there's no way to contact support from in-app. Pros I can select my own phone number, there's at attempt to add a "click to dial" button to every phone number in Chrome via a chrome extension. Cons Extension is rendered useless by the constant (literally one every 5 seconds) Chrome notifications that are impossible to turn off that your "macbook speakers are now connected". The SMS inbox is not refreshed live, and the notification bubble on their mobile app never updates so you have no clue if anyone has texted you back unless you manually refresh. The mobile app for making calls (what i use since the extension is impossible to use), will often freeze, meaning that I have to force close the app to hang up. It also crashes if you're on a call and receive a text. Review Source Response from SaaS Labs May 18, 2022 "We're sorry to hear that you were not satisfied with your experience. If you are still facing these issues, please raise a ticket here at help@justcall.io (or) contact our customer support. we will be there to help you throughout the journey. We'll definitely take your thoughts into consideration as we continue to make our product the best solution possible. Meanwhile, you can go through our help guides to learn more about our features: https://help.justcall.io/en/" AMT Ann Marie T. Team Leader Medical Practice Used the software for: Less than 6 months ### "Make your life easy with Just Call" September 12, 2023 4.0 It was excellent Pros We are using Just Call as our soft phone and we also love how everything is integrated from calls to recording and almost everything Cons I like everything about just call, so far it has been very helpful Reason for choosing JustCall It's user-friendly and customer support are very helpful Review Source Response from SaaS Labs January 5, 2024 You are amazing, Ann Marie! We are so grateful you took the time to review us! Much appreciated! Cheers MS Michelle S. Administrative assistant Recreational Facilities and Services Used the software for: 6-12 months ### "LPK Team JustCall Review" August 1, 2023 5.0 We mostly call our guests using JustCall. Although there are some areas that we are unable to contact, we always have an option to send message instead. Pros Very straightforward and easy to use. Call reception is very clear, and SMS functionality is very useful. Cons The message notification. Should at least have the option to pop up on desktop if a new notification is received. Review Source Response from SaaS Labs August 8, 2023 Hi Michelle, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. You can follow our latest product updates here - https://justcall.io/updates/ Ethan E. Agent Commercial Retail Used the software for: 1-2 years ### "JustCall: un logiciel de téléphonie" December 25, 2023 4.0 Pros JustCall est un logiciel de gestion des appels téléphoniques qui permet de gérer le centre d'appel d'une entreprise, d'enregistrer des appels, de contrôler et de suivre les emails de la société. Cons JustCall ne présente pas de soucis pour mon usage. Review Source Response from SaaS Labs January 5, 2024 Thank you for your review, Ethan! Highly appreciate it. LM LeeAnn M. VP of Operations Information Technology and Services Used the software for: 6-12 months ### "JustCall- Review" August 5, 2019 3.0 Pros The support team is flexible and allows us to troubleshoot problems quickly. Cons The Salesforce integration is inflexible and difficult to work with. Headsets and audio sources have given us huge issues. We have had to make multiple adjustments and buy various different headsets until we found one that will work with the system to provide great sound quality. Alternatives considered [Twilio Flex](https://www.capterra.com/p/223888/Twilio-Flex/) Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Limited functionality and poor sound quality. I was asked to switch once I started at Agworld. However, after the fact I realize we were not running the Salesforce integration and that is what limited our functionality. Review Source VR Verified Reviewer Sales Assistant Consumer Services Used the software for: 6-12 months ### "Good call system" May 9, 2019 4.0 Mostly it's good, but the problem with dropped calls and reception is frustrating. Pros I really like being able to just click a button and be able to call someone without dialing manually, but it's good that it has both options. Cons Sometimes the software drops calls or has very bad reception. Review Source Response from SaaS Labs May 10, 2019 Thank you so much for sharing your feedback & review. Regarding call quality, as it is a function of numerous factors ranging from bandwidth availability, bandwidth consistency, microphone settings, local device environment & so on, it will be great if you can report some phone calls from the call logs section so that we can pull out the carrier level and device level insights and figure out the root cause. Usually high jitter, low mos and incorrect microphone settings are the 3 main reasons that are responsible for degrading call quality in any VoIP solution. Just two days back we started providing support for Opus codec which ensures better call quality even at lower speeds. I'm sure you will notice an improvement in your call quality going forward. Also, we recommend using our desktop apps and if you are using headphones, they should USB ones and not Bluetooth. Thanks again. Gaurav Sharma CEO, JustCall NG Noni G. Operations Head Financial Services Used the software for: Less than 6 months ### "Justcall: A good way to reach your customers" March 30, 2024 4.0 Pros 1\. Ease of use 2. Loved the auto-dialling and predictive dialling feature 3. Dashboard system makes it simple to track Cons 1\. Sometimes the dashboard numbers malfunction. 2. Calls get dropped 3. Choppy call quality even with a decent internet connection Review Source Response from SaaS Labs April 19, 2024 We're happy to hear you find JustCall easy to use and value features like auto-dialing, predictive dialing, and the easy-to-track dashboard. We love the Dialers too :) However, we understand your frustration with occasional dashboard malfunctions, dropped calls, and choppy call quality. These issues can definitely disrupt your workflow. We will work towards resolving these issues and providing you a great experience. Have a great day. Cheers! DS David S. Owner Retail Used the software for: 6-12 months ### "Great alternative to landline and other VOIP services" August 16, 2019 5.0 It was a simple change from my business landline phone to JustCall. They helped get the number ported and everything went well. They keep making great updates to the software and it is easy to setup and use. Pros It is a feature-rich calling and texting platform with lots of bells and whistles. Integrates with our CRM software seamlessly. Cons I haven't found anything as of yet. It has met my expectations and then some. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing JustCall CRM Integration Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Cost Review Source Response from SaaS Labs May 18, 2022 "Hi David, We appreciate you taking the time to tell us how we're doing. Every bit of feedback goes a long way! We're glad you're enjoying the tool so far. To get the most out of JustCall, do check out our help guide: https://help.justcall.io/en/" CB Carissa B. Human Resources Manager Marketing and Advertising Used the software for: 1-2 years ### "5 star review" March 25, 2024 5.0 Pros My company likes that you can record calls and listen to the playbacks for training purposes. Cons 3 way calling takes a little more work to set-up unlike 3 way calling from your cell phone so this was my companies least favorite feature but you can make 3 way calls by creating a conference for all attendees who need to be on the call together. Review Source Response from SaaS Labs April 19, 2024 Thats awesome! Thanks a lot for your review, Carissa. Cheers! VR Verified Reviewer Senior Account Executive Computer Software Used the software for: Less than 6 months ### "Just call to integrate notes into PipeDrive" September 6, 2019 4.0 I would give it a 7 for overall rating. Simply because I think the team behind can do so much more with the PD integration especially with contacts that are duplicated which causes some calls that are made from a deal open is saved in another because it detects that deal instead of the other. Pros Huge pro for JustCall is its integration capability with PipeDrive. Linking the notes on calls that took place via JustCall to PD cuts the job in half. Cons It is probably the delay and lag in the software at times. Notes don't come up right away in the PD link. Not sure if its a JustCall issue or PipeDrive because there are occasions where the notes were saved in JustCall but does not show in the deal on PD where the call was made from. Review Source Response from SaaS Labs May 18, 2022 Hello, Thank you for taking the time to leave us a review. We really appreciate your feedback and are thrilled to hear that you're enjoying using our Pipedrive integration! Do check out the link below for recent updates and workflow automation we intend to give through integrations.: https://justcall.io/updates/ CJ Colin J. Operations Manager Sports Used the software for: 1-2 years ### "JustCall" September 5, 2023 5.0 Valuable resource Pros Ease of transfer and outbound text communication Cons Some features are hard to find and begin implementation Review Source Response from SaaS Labs January 5, 2024 Thank you for your review, Colin! Highly appreciated! Cheers! Talk to a Capterra advisor for free and get results within 15 minutes.