# Perfect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Perfect the right Home Health Care solution for you? Explore 74 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157859/Perfect/reviews --- Perfect 3.9 (74) [View alternatives](https://www.capterra.com/p/157859/Perfect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Perfect Ease of use 4.0 Customer Service 4.2 ## Pros and Cons in Reviews AM Alexandre M DoctorHigher Education, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “Sometime I notice some bug in the app.“ May 6, 2022 ## Showing most helpful reviews Showing 1-25 of 74 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dan H. Adjunct Faculty Physical Therapy Higher Education Used the software for: 1-2 years ### "I cant comment on cost as I have no idea I am a field user. Generally a good-great product" June 2, 2018 4.0 Pros fairly fast servers for web based software. quick access to specific documentation types by clicking on calendar Cons inability to copy previous data and auto fill plotting visits only allows for one type at a time Using Chrome browser can have hurdles which is sad as more chrome books are popular Review Source JXC Jose X C. President/CEO Hospital & Health Care Used the software for: 2+ years ### "THIS IS THE CLOSEST THING YOU CAN GET TO "PERFECT", FOR HOME CARE APPLICATION - REGARDLESS OF SIZE" September 26, 2017 5.0 As Executive Officer of the organization, the software provides me a wealth of corridors to view a wider perspective of the overall affairs of the agency, no matter where I am. The executive dashboard is most certainly an essential tool that I use on a regular basis. Pros LET ME COUNT THE WAYS: INNOVATION: This software is dauntless in their quest to make the system work better- Everyday APPLICATION: The software provider is extremely generous with customizing the system to accommodate the unique needs of each agency they support- even for small organizations like mine. SEAMLESS TRANSITION: Transfer of data from the previous provider is handled thoroughly by their dedicated transition team- Painless! SUPPORT: The ongoing support you get, is second only to none, & they always do it with pure enthusiasm (you can tell by their demeanor when you talk to them on the phone). And you can always count on them giving you an update of your concern. Cons There are still links in the system(like any)- but then again they always work relentlessly to rectify it, just don't be timid to call them out. The Eastern US sector can actually benefit from an augmented morning tech support resource. Review Source VR Verified Reviewer Financial Controller Hospital & Health Care Used the software for: 1-2 years ### "Save your money" November 28, 2018 2.0 Overall, I wouldn't really recommend Perfect. Tech support is nice, but ineffective. It is too expensive for the loss in productivity caused by the lagging and counter-intuitive processes required to chart correctly. Pros The best thing about this software was the option for a mobile app that allows clinicians and patients to electronically sign route sheets. I also initially liked the idea of customizable reports to track documentation and approvals. However, after using the product, the mobile app is riddled with glitches, is difficult to use, and signatures usually do not come out correctly (if a patient has wiggly hands, the signature will not stick). The reports are also not as customizable as we had initially hoped for (limited filters, having to run multiple reports in order to achieve a singular goal, inaccurate numbers and charts overlooked). Cons The software is very slow and full of glitches. It often crashes, or takes so long to load that it just freezes up. Tech support does try to address the issues as they come, but a lot of complaints result in the usual 'user error' and nothing is resolved. Route sheets do print with notes upon invoicing, but they are often split between pages. A correction on this is a special request and will actually cost customers money. The software is also very difficult for clinicians to navigate, as it is not the most intuitive product on the market. Review Source VR Verified Reviewer Medical Office Administrator Used the software for: 6-12 months ### "Customer service was top notch" May 30, 2018 4.0 Pros Ability to maintain focus on patients in the main menues, being able to multi task if need be in a busy office this is crucial Cons The photo attachment system for wound care other than that i have no real other complaints, the whole software was good Review Source VR Verified Reviewer Assistant Director of Nursing- HR director Used the software for: Less than 6 months ### "perfect is a great product for home health professionals " June 4, 2018 5.0 its hard to use Pros copying of notes is easy, all information is in one format , easy to see visits, scheduling patients is easy in calendar form Cons This software needs a lot of training to get to use it easily. this is not user friendly at all , your integration of use is harder that the previous software we were using. the old software was so user friendly you can learn on your own. while your software was hard to use and would need hours of training. Review Source VR Verified Reviewer Occupational Therapist Hospital & Health Care Used the software for: 6-12 months ### "Perfect Review from OT" October 9, 2018 3.0 Dislike it. Pros Accessing notes from calendar is relatively simple Cons The fact that you can’t access other required documents from your note is a waste of time. For Evals for example, we need to complete orders as well. It would be nice to have this feature be completed as part of the note so that we don’t have to finish the note, go find orders, and write a completely separate document. The user face is WAY to complicated and there is SO much stuff on the screen. Very hard to navigate. It would also be nice to have multiple documents open at once. Occasionally we like to cross reference notes or look up info from the SOC. Review Source VR Verified Reviewer Physical Therapist Assistant Used the software for: 1-2 years ### "Been using note-e-fied for documentation over the last year with multiple Home Health companies" May 29, 2018 4.0 Again it helps to document and is easy to plot visits which helps when getting things done for work. Pros Ease of use, good customer support, overall ease to plot visits and document notes, ability to communicate on messenger Cons Sometimes it can be a little confusing finding what documents go in which folder, or finding whats needed when clicking on the calendar Review Source VR Verified Reviewer Occupational Therapist Hospital & Health Care Used the software for: 1-2 years ### "Home care user" September 28, 2018 4.0 Worked appropriately Pros Simple navigation, easy communication ability, visually appealing Cons Not as commonly used among healthcare providers so I used it less often and therefore more prevalence in general amongst providers would have given me more chances to use it Review Source VR Verified Reviewer Nurse Hospital & Health Care Used the software for: 6-12 months ### "Intuitive navigation" May 30, 2018 4.0 Pros Relatively easy navigation, mobile app and desktop site work well together, customizable dashboard and notes are nice feature Cons Tech support / customer service is courteous and friendly, and issues get resolved. However, it is often not immediate. Review Source VR Verified Reviewer Office Coordinator Medical Practice Used the software for: Less than 6 months ### "Perfect - A Review" September 28, 2018 4.0 Pros The interface is nice and intuitive. The features are better suited for my duties than our previous software. Cons The instant messaging system can sometimes be cluttered, and more can be done in that area. Review Source SO Sharon O. Office Manager HH Hospital & Health Care Used the software for: 2+ years ### "User-friendly" October 9, 2018 4.0 Pros User-friendly, easy to navigate. Easy to understand and learn. Cons too many steps to add/edit information about patient when it can be edited directly Review Source JP JR P. Coordinator Used the software for: 1-2 years ### "What I love about the software is the Ease of Use and User Friendly Functions" May 29, 2018 5.0 Pros What I love about the software is the Ease of Use and User Friendly Functions. I can easily find the ones I am looking for Cons I dont think I have anything negative about the software except the page loading when I navigate from one screen to another Review Source SH Shannon H. Field nurs Medical Practice Used the software for: 1-2 years ### "Perfect not so perfect" October 5, 2018 3.0 Tech support is not avail on weekends. Never recieved call back from them Pros The app setup appearance is easy on the eyes. Is fairly simple to chart with in the field. Cons Its hard to use. Cant change meds on app. Review Source RP Rommel P. administrator Hospital & Health Care Used the software for: 1-2 years ### "Great!!" September 21, 2017 5.0 ease of use Pros Customizable forms and reports mobile app for foolproof verification of visit ease of pushing documents to doctors for signatures Cons extra charge for fax capability Review Source RA Raizsa A. VP/Operations Manager Hospital & Health Care Used the software for: 1-2 years ### "TECHNICAL ISSUES" October 5, 2018 4.0 Pros ease of use .. Cons recent technical difficulties; complicated medication profile update system Review Source NT Nate T. President Used the software for: 6-12 months ### "Our business provides remote coding and QA services for home health agencies." May 29, 2018 4.0 Pros Very easy to perform quality reviews. Software is intuitive and documentation is easy to find. However, we only use the system to enter dx codes and do a review of the OASIS, so our use is relatively limited. Cons We don't have any specific issues with the software. Again, we are limited in the use of the software as our focus of work revolves around reviewing documentation, providing dx codes, and making recommendation for correction on OASIS answers. We just wished more of our customers used Perfect. Review Source MC Michael C. VP Used the software for: Less than 6 months ### "Thus far its been great working with Perfect software." September 22, 2017 5.0 Pros The best part about Perfect is the administrative and the back office information. Great for running reports. Makes it easier for budgeting. Getting help from the software team on how to maneuver the software and also update the software as needed. Cons Some work on some of the pages. Some information does not populate to some pages that should be! In some cases , it does populate but not easily found. Generally speaking its an efficient software. Review Source JH JENNIFER H. Office manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "This system has been very easy to use, Navigation throughout the software is simple." September 21, 2017 5.0 Pros Very simple to use. Easy to navigate, Customer Service reps are nice. They have been very helpful during our transition. Cons I think there can be improvement on the Insurance TAC so that there are no visits left uncounted for. Review Source RE Renee E. Intake Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "A lot of Issues, missing a lot " September 28, 2018 2.0 I have realized ZERO benefits of Perfect. It's hard to communicate with support staff, there is a lot of issues with the software from beginning to end. Pros I don't like anything about it. There is not one thing nice I can say about the software Cons it is missing a lot of functionality I've seen in other agency software. It's very hard to navigate. Always issues with eligibility checks. I don't like anything about it. Review Source WO William O. Office Manager Used the software for: Less than 6 months ### "Useful for day to day, easy to search, all of the info readily available." May 29, 2018 3.0 Pros Big data very helpful for answering questions on the fly with a simple login. Would like to see some menus to hide to access if more info were necessary. Cons Too much information to process and weed through sometimes to find simple answers. Can be overwhelming to log in and try to get through the clinical and administrative tasks as they seem blurred together. Review Source PD Priya D. Lvn Hospital & Health Care Used the software for: Less than 6 months ### "Lvn" October 5, 2018 2.0 Pros Organized patient information. Easy way to communicate with disciplines Cons Network is always down. Very slow. Doesn't save work at times. Review Source NA Nenita A. Bookkeeper/Billing Used the software for: Less than 6 months ### "dependable and reliable" September 18, 2017 5.0 Pros this software has an answer to all the quetions and needs of the company especially day to day reports that has to be generated everytime Cons the data presented on the screen is overwhelming to the eyes, you really have to acquaint yourself first which data you are going to zero in Review Source RJ ReX J. LVN Hospital & Health Care Used the software for: I used a free trial ### "Perfect! Just Perfect!" September 28, 2018 5.0 Pros It’s the ease of use... it makes it easy for user to understand.... Cons None at this time. I will update once I find something... Review Source SD Steven D. chaplain Hospital & Health Care Used the software for: Less than 6 months ### "Most of the software is pretty good. It seems to have lots of different features and lots of reports" May 29, 2018 4.0 It is web based and I like that. Pros I like that I can create any kind of report that I need and that I can add as many contacts as I need. Cons Customer support is overseas in the Philippines and it sometimes takes a while for them to get back to me. Review Source GF Gennalyn F. Clinical Coordinator Medical Practice Used the software for: Less than 6 months ### "Clinical Coordinator " October 5, 2018 5.0 Pros The software is very well structured and straightforward Cons I cannot think of anything I do not like about the software Review Source Similar Products Featured ## Related categories [Home Health Care](https://www.capterra.com/home-health-care-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.