Who Uses This Software?

We're experts at helping data-driven businesses provide exceptional customer experiences. We serve customers in every industry.


Average Ratings

7 Reviews
  • 5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Callcap
  • www.callcap.com/
  • Founded 2001
  • United States

About Callcap

Callcap is a nationwide call tracking and monitoring solution for companies looking to improve ROI, marketing effectiveness and staff performance. Our suite of products help our clients decrease their costs, train their employees, communicate effectively with existing clientele and measure new marketing ventures immediately with the use of call tracking phone numbers, recorded call evaluation services and other useful tools.


Callcap Features

  • Analytics
  • Campaign Personalization
  • Customer Segmentation
  • Engagement Monitoring
  • Lead Nurturing
  • Lead Scoring
  • Progress Tracking
  • Prospecting Tools
  • Target Account Identification
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad Hoc Reports
  • Benchmarking
  • Budgeting & Forecasting
  • Dashboard
  • Data Analysis
  • Data Visualization
  • Key Performance Indicators
  • OLAP
  • Performance Metrics
  • Predictive Analytics
  • Profitability Analysis
  • Strategic Planning
  • Trend / Problem Indicators
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Employee Directory
  • IVR / Voice Recognition
  • Mobile Access
  • Virtual Call Center
  • Web Conferencing
  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording
  • Call Recording
  • Call Routing
  • Caller Identification
  • Campaign Management
  • Conversion Tracking
  • CRM
  • IVR / Voice Recognition
  • Keyword Tracking
  • Data Discovery
  • Data Visualization
  • High Volume Processing
  • Predictive Analytics
  • Regression Analysis
  • Sentiment Analysis
  • Statistical Modeling
  • Text Analytics
  • Activity Monitoring
  • Browsing History
  • Email Monitoring
  • Keystroke Recording
  • Productivity Analysis
  • Remote Control
  • Screen Activity Recording
  • Time & Attendance
  • Time Tracking
  • A/B Testing
  • Campaign Management
  • Channel Attribution
  • Customer Journey Mapping
  • Dashboard
  • Performance Metrics
  • Predictive Analytics
  • ROI Tracking
  • Social Media Metrics
  • Website Analytics
  • Attribution Modeling
  • Audience Segmentation
  • Conversion Tracking
  • Cross-Channel Attribution
  • Customer Journey Mapping
  • Multi-Touch Attribution
  • Predictive Analytics
  • ROI Tracking
  • Bandwidth Monitoring
  • Baseline Manager
  • Diagnostic Tools
  • Internet Usage Monitoring
  • IP Address Monitoring
  • Real Time Analytics
  • Resource Management
  • Server Monitoring
  • SLA Monitoring
  • Uptime Monitoring
  • Web Traffic Reporting
  • Access Control
  • Compliance Reporting
  • Exceptions Management
  • File Integrity Monitoring
  • Intrusion Detection System
  • Log Management
  • Patch Management
  • PCI Assessment
  • Policy Management

Callcap Reviews Recently Reviewed!


Call record great for training and review of message, text or recording.

Jul 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It captures every call, records conversation, and captures phone number of caller. Support was responsive and fixed while we spoke.

Cons: After hours, we were missing an 'office is Closed message', so the silence was recorded as well.

No other issues were noticed as a weak link.

Overall: When we get a call, the entire conversation is recorded as well as the phone number of the caller. This allows us to go back and call those who got us after hours. Also reviewed calls are used to train sales reps to improve phone skills during business hours. Dashboard allows us to review all calls and find info we didn't note during call. Helps us capture after hours interest in the vehicle designated in the reported email.

Vendor Response

by Callcap on July 25, 2018

Thank you for taking the time to leave this excellent review, Ray! We really appreciate your business.

Valuable system for monitoring phone calls and performance

Feb 07, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Callcap comes in handy for me on an everyday basis. I love how I can record conversations to revert back to later on in time. That aspect can really help drive sales. From a management perspective you can hear your employees conversation to assure quality.

Cons: Could be a tad bit easier and user friendly. Overall it is what you pay for and I cannot say that would hold me back from recommending this software.

Overall: Recording phone calls to listen to again at a later time.

Vendor Response

by Callcap on February 08, 2018

Conrad, thank you for your review of us! At Callcap, we strive to ensure the best customer experience possible. Please let us know if we can assist in any way.

Happy new user

Mar 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Has everything I need to get the information necessary to improve my staffs phone etiquette and increase closing percentage

Cons: There is no App!

Overall: Experience is great, but I really think you should have an app at this point to make the mobile experience much more user friendly instead of having to log into the site on mobile.

Recommendations to other buyers: Develop an App!

Vendor Response

by Callcap on March 15, 2017

Thank you for the great feedback, Michael! We're always looking to enhance our customer experience, and an app is something we're considering!

Using Callcap for a quality customer experience.

Feb 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Being a lean company, it's difficult for us to afford a system that will allow us to review and monitor calls. But since customers are our lifeblood, it's important to make sure we are taking care of them best as we can. Callcap let's us do that while at the same time letting me focus on growing the business.

Vendor Response

by Callcap on March 16, 2017

Thanks for the great review, Dan!

Install was quick, easy and smooth; personnel knowledgeable and courteous.

Jul 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So far, I have found the software is very user friendly and I was able to quickly access the information needed.

Cons: Our firm is new to use the software installed. At this time, we do not have any no cons to submit.

Vendor Response

by Callcap on July 18, 2018

Thank you for your kind words, Beth. We really appreciate you taking the time to share your experience!

Callcap Usage

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have worked with one of the customer service representatives, and all communication has been great :) Her follow through was exceptional, and she was so easy to work . We will continue to use the service, as it has brought in several customers. She worked very quickly to update our list of customers that did asked to be removed, and provided us with an updated list.

Vendor Response

by Callcap on March 16, 2017

Thank you for the great feedback, Tammy!

New review

Mar 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We are new but the experience so far has been satisfactory. Nothing knocked my socks off but there have not been any issues.

Vendor Response

by Callcap on March 16, 2017

Thank you for your feedback, Julie! We offer frequent calibration calls with all of our customers. This is to ensure you're maximizing the full benefits of our products. We're glad that you're off to a great start!