# Callcap Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Callcap Software - reviews, pricing plans, popular comparisons to other Call Recording products and more. Source: https://www.capterra.com/p/157861/Callcap/pricing --- # Callcap Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Callcap ## What is Callcap? Callcap is a nationwide call tracking and monitoring solution for companies looking to improve ROI, marketing effectiveness and staff performance. Our suite of products help our clients decrease their costs, train their employees, communicate effectively with existing clientele and measure new marketing ventures immediately with the use of call tracking phone numbers, recorded call evaluation services and other useful tools. Get a free 30-day trial today! ## What is Callcap used for? [Call Recording](https://www.capterra.com/call-recording-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/) Overall rating Based on 22 user reviews Reviews sentiment Positive 91% Neutral 9% Negative 0% Starting price $29 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Callcap?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.marchex.com&name=Callcap) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Callcap 4.6 (22) VS. [5.0 (807)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price $29 Usage Based, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (22) Ease Of Use 5.0 (807) Value For Money 4.8 (17) Value For Money 4.9 (732) Customer Service 4.5 (19) Customer Service 5.0 (737) ## Callcap alternatives [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month [4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month [4.2 (458)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/157861/Callcap/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Caller ID Identify the number and contact information of a caller before answering the phone Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording Record the audio of phone conversations for quality assurance purposes Callcap 23 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Identify the number and contact information of a caller before answering the phone Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Move files across different systems or networks Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Track and monitor a specific set of keywords Score a lead on their quality or likelihood to buy based on certain behaviors Observe and track the demand, usage, progress or quality of a system, product, or user Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Analyze and gain insights into data in real-time Receive data and information in real time Record live video calls to play later Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Get Advice We can help you find the software with the features you need. Features 4.3 (22) 4.3 Based on 22 reviews ## Pricing Value for money 4.8 (17) Free Trial Basic $29.00 Usage Based,Per Month Value for money 4.8 (17) 4.8 Based on 17 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (19) 4.5 Based on 19 reviews ## User reviews Overall rating 4.6 Based on 22 reviews Filter by rating 5(15) 4(5) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent VP Venu P. Manager Information Technology and Services ### "Easy to use and great customer service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 25, 2020 Pros The customer service was absolutely amazing. Cons There were no cons with this software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 27, 2020 Thank you so much for the review! We are thrilled you are enjoying the service. JR Josh R. CEO Real Estate ### "Wonderful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 6, 2020 Pros Callcap is easy to use, my team really benefits from it! Cons That we didn't start using sooner! I don't have any complaints! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 14, 2020 Thank you Josh for the review! AP Aleksandra P. Creative & Marketing Director Health, Wellness and Fitness ### "account representative doesn't take ownership of issues that clients have" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 December 24, 2019 Software is good. Account Representative doesn't put an effort to follow-up with us on requests. We are thinking to switch to different provider if service and customer support doesn't improve. Pros Software is good. It does what we were looking for. Cons I wish it had a better user interface . Alternatives considered [CallSource](https://www.capterra.com/p/181835/CallTrack/) Reasons for choosing Callcap we liked the product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CW Crystal W. Owner Health, Wellness and Fitness ### "Support Team Is Amazing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2019 \[SENSITIVE CONTENT HIDDEN\]and the team are very responsive and I will continue to use this service for a long time. Pros The ease of use is nice and the support team when issues due arise, is responsive and quick to help me get a solution. I can text my rep directly and that makes a big difference in todays lack of customer service issues! I highly recommend this service for it's affordability and ease of use. Cons Due to MMS restrictions it takes some knowledge to understand the number of characters you can use in each canned message. But it was all resolved immediately and the company gave me a nice credit to make up for the inconvenience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 14, 2020 Thank you Crystal. We love our support team and glad you do too! MP Marlaina P. Account Executive Marketing and Advertising ### "Provides Invaluable Information" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 19, 2019 Pros We assign a phone number to almost every product piece we do for a client. This gives us so much data for our Analytics Department. When a client may not "feel" a campaign did it's best, we are able to go in and measure the sales down the cash register. This is invaluable information. Anytime we have a problem, our rep is always quick to aid or provide an answer. Cons Once we have cancelled a phone number for a client, we are unable to go back in and listen to the calls years down the road. It would be nice if that data remained with the account, not necessarily the phone number. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 14, 2020 Thank you for your feedback Marlaina. We will talk about this with our devs to see what could be done in the future. Should you have anymore suggestions, feel free to send them to sales@callcap.com BG Brandy G. Office Manager Medical Practice ### "Works for us!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 17, 2019 We have never had an issue with this system. The staff is friendly and knowledgeable. We get our messages in a quick and efficient manor. Pros Callcap works great for our business. We run infomercials after business hours and they are there to answer the phone with a friendly voice and take a message for our staff to call the person back during business hours. Cons We have no issues to report with using this system. Reasons for choosing Callcap We wanted a live person answering the phone when people try to reach us after hours. We found that if people called our main office number and go the answering machine after hours they would hang up and not leave a message. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2019 Thank you Brandy! We love having you as a customer and being able to prove out our goals and give customers great value and return. We appreciate the review! LB larry b. president Professional Training & Coaching ### "Great system for quality control" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 December 17, 2019 Pros You can look up any incoming call. It's nice to be able to go back and review calls to help improve customer service. Cons It is a little slow sometimes to run when reviewing calls on website. It's hard to cue to different parts of phone call when using on mobile device. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 14, 2020 Thank you for your feedback Larry! The web interface is on our priority list to clean up for the year. Stay tuned! AG Alan G. President Construction ### "Excellent tool, could use some polish" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 December 17, 2019 The ability to text our customers from our main office number is great and we don't have to use our personal cell phones. Pros The ability to to text from our landline office number from anywhere. The web-based tool and app make it easy to text from anywhere. Cons Sending/receiving pictures is glitchy. Using the mobile app, it takes at least two attempts to start a new conversation. Also, once I've addressed a notification, I have to kill the app and reopen it for the notifications badge to go away. One the website, having to click the box to agree to the terms every time I log in is a hassle. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 14, 2020 Thank you Alan. These are the types of comments we like to hear. We certainly take these comments into consideration when building out our roadmap and working on things to provide our customers a better experience. Should you have anymore suggestions, feel free to send them to sales@callcap.com TS Tanya S. Owner Construction ### "Happy User" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 17, 2019 The level of customer service has definitely risen over the years and I'm always glad to do business with companies that have great customer service. Pros I like the availability of phone numbers and the tracking system best. Cons I don't like how the dashboard/format has changed so many times over the years. It is not very easy to navigate and this is where there is room for improvement. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 14, 2020 Thank you for your feedback Tanya. Our dashboard is high on our priority list this year and we hope to provide you an easier interface to make your ease of use better. SM Sharon M. Owner Music ### "Great tool to monitor employee phone conduct and effectiveness" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 16, 2019 I have had a great experience overall as I look at it as a training tool for my employees. Pros I enjoy being able to listen to calls that my employees are having so i can monitor how they interact with prospects. This allows me to train them further on areas they need improvement on in order to turn the prospect into a client. Plus I can play them back when they tell me they said something that they really didn't or didn't carry through with things they way they should have. I also like using it as a caller ID in case I need to call back if the call was missed. Another advantage, since we correspond after the fact with info we gather, is that if we aren't sure we heard an email or name correctly, then we can go back and listen to get the right info. Cons The evaluations. I tend to ignore them now because so many are evaluated wrong. I wasted more time having you guys correct them. Personally if it cost me less to not have the calls rated, I would prefer that. But I think I'm required to have some rated. Reasons for choosing Callcap Learned about it from Marty Fort and his group I belong to. It provided what I needed and didn't need to look any further. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 14, 2020 Thank you Sharon. Helping businesses turn their prospects into something more is what we pride ourselves on. We appreciate your review. [View all Reviews](https://www.capterra.com/p/157861/Callcap/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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