--- title: "Callcap Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Callcap Software - reviews, pricing plans, popular comparisons to other Call Recording products and more." source_url: "https://www.capterra.com/p/157861/Callcap/" page_type: "product" language: "en" publication_date: "2026-10-29" --- # Callcap Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Callcap ## What is Callcap? Callcap is a nationwide call tracking and monitoring solution for companies looking to improve ROI, marketing effectiveness and staff performance. Our suite of products help our clients decrease their costs, train their employees, communicate effectively with existing clientele and measure new marketing ventures immediately with the use of call tracking phone numbers, recorded call evaluation services and other useful tools. Get a free 30-day trial today! ## What is Callcap used for? [Call Recording](https://www.capterra.com/call-recording-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 91% Neutral 9% Negative 0% Starting price $29 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Callcap?[Manage this product listing](https://www.g2.com/products/callcap-a-marchex-company-callcap/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Callcap 4.6 (22) VS. [4.7 (372)](https://www.capterra.com/p/208208/800-com/reviews/) Starting Price $29 Usage Based, Per Month Starting Price $149 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (22) Ease Of Use 4.7 (372) Value For Money 4.8 (17) Value For Money 4.6 (357) Customer Service 4.5 (19) Customer Service 4.7 (353) ## Callcap alternatives [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.2 (572)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/157861/Callcap/alternatives/) ## FAQs about Callcap Overview ### Which roles and teams benefit most from Callcap? Callcap is most used by business owners, presidents, and executive leaders who need visibility into incoming calls and lead handling. Sales teams track call outcomes and follow-up activity, while marketing teams assess campaign-generated calls. Office, legal, and practice administrators manage call records, routing, and customer communications. Answer based on 20 reviews Overview ### What company size and specific industries is Callcap built for? Callcap is designed for data-driven businesses of all sizes, including small businesses, mid-market companies, and larger enterprises. It serves customers in every industry, making it a fit for organizations that want to manage customer experience and call-related data across any sector. Features and Usability ### What are the key features of Callcap? Callcap offers call tracking and call monitoring as core features, along with call recording, call routing, IVR, and call reporting. It also includes real-time analytics, conversion tracking, ROI tracking, keyword tracking, CRM access, access controls/permissions, and SMS messaging for managing and measuring lead activity. Integrations ### Which third-party tools and platforms does Callcap integrate with? Callcap integrates with Google Ads, Google Analytics 360, Kenshoo Infinity Suite, and Salesforce Sales Cloud. These catalog integrations connect call tracking data with advertising, analytics, and CRM workflows, giving teams a clear view of campaign performance and lead activity across core marketing systems. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Callcap offer? Callcap provides in person training, live online sessions, webinars, and documentation. In person training supports direct instruction, live online sessions allow guided remote setup, webinars cover scheduled group learning, and documentation gives teams written reference material for reviewing features and steps. Answer based on 2 reviews Getting Started and Support ### What customer support options does Callcap offer? Callcap provides email/help desk, a knowledge base, phone support, 24/7 live rep, and chat. Users describe support as responsive and quick when issues come up, though one reviewer noted inconsistent follow-up from an account representative, suggesting service quality can vary by contact. Answer based on 5 reviews ## Features AI summary Based on 2,775 Call Recording reviews Capterra reviewers highlight these as the features buyers care about most when choosing call recording software: - **Recording** (**61%** of reviewers rated this feature as critical) - **Call Transcription** (**55%**) - **Conferencing** (**42%**) Callcap supports **Recording**, which covers the most-requested feature in this category. However, it does not include **Call Transcription** or **Conferencing**. Instead, it offers **Call Routing** (**52%**) and **Call Monitoring** (**44%**), which are also important to buyers comparing call recording tools. These features help businesses direct calls to the right agents and review live or recorded interactions, allowing teams to improve call handling and maintain service quality. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Caller ID Identify the number and contact information of a caller before answering the phone Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording Record the audio of phone conversations for quality assurance purposes Callcap 23 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Identify the number and contact information of a caller before answering the phone Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Move files across different systems or networks Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Track and monitor a specific set of keywords Score a lead on their quality or likelihood to buy based on certain behaviors Observe and track the demand, usage, progress or quality of a system, product, or user Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Analyze and gain insights into data in real-time Receive data and information in real time Record live video calls to play later Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Get Advice We can help you find the software with the features you need. Features 4.3 (22) 4.3 Based on 22 reviews ## Pricing Value for money 4.8 (17) Free Trial Basic $29.00 Usage Based,Per Month Value for money 4.8 (17) 4.8 Based on 17 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (19) 4.5 Based on 19 reviews ## User reviews Overall rating 4.6 Based on 22 reviews Filter by rating Counts reflect reviews available in this feed. 5(15) 4(5) 3(2) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Executive Assistant Used the software for: 3-5 years ### "Call May Be Monitored (by us)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2019 I would be remiss if I didn't mention just how important Callcap has become to our analytical findings. Because Callcap has been so easy to use, we have expanded our analytics department and have increased the amount of information that we are able to provide to our clients, resulting in better business strategies for them. I would also be remiss if I didn't give a shout out to our most excellent rep and technical support people, without whom, we would probably be stuck. So, thank you to \[SENSITIVE CONTENT HIDDEN\], our rep and \[SENSITIVE CONTENT HIDDEN\], technical support. Pros dDaniel Advertising is a full-service marketing agency. One of the unique features that we offer clients is ANALYTICS. As part of the analytic package, we listen to and review each phone call that comes in on the dedicated tracking line, and provide a summary of all calls to the client. This is a great tool for them, and for us. Callcap (unlike some other call tracking companies whom I will not name) has the greatest ease of use. The product seemed to have been designed with this function in mind. Unlike some other call tracking companies, Callcap allows users to listen and type a summary of the call in the notes section, which will then pull to an Excel spreadsheet. Additionally, users can access call records for up to 2 years, just in case they need to. Cons If I had to change anything about Callcap, it would be the way that the Excel spreadsheet looks when it is pulled, which is very hideous. It takes effort on our end to beautify the report so that it is (a) easy to read, (b) not ugly, and (c) fits easily on a page or two. Even though it isn't a huge amount of effort to beautify the reports, having the reports pull as client-ready straight from the software would be immensely gratifying and would save us time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Great tool to monitor employee phone conduct and effectiveness" 5.0 December 17, 2019 I have had a great experience overall as I look at it as a training tool for my employees. Pros I enjoy being able to listen to calls that my employees are having so i can monitor how they interact with prospects. This allows me to train them further on areas they need improvement on in order to turn the prospect into a client. Plus I can play them back when they tell me they said something that they really didn't or didn't carry through with things they way they should have. I also like using it as a caller ID in case I need to call back if the call was missed. Another advantage, since we correspond after the fact with info we gather, is that if we aren't sure we heard an email or name correctly, then we can go back and listen to get the right info. Cons The evaluations. I tend to ignore them now because so many are evaluated wrong. I wasted more time having you guys correct them. Personally if it cost me less to not have the calls rated, I would prefer that. But I think I'm required to have some rated. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Donna Y. practice administrator Used the software for: Less than 1 year ### "it was a great decision" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 15, 2022 Pros easy accessibility to the calls. Great for training and coaching. Cons I would say nothing. It was a great decision Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Manager Used the software for: 3-5 years ### "Works for us!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 18, 2019 We have never had an issue with this system. The staff is friendly and knowledgeable. We get our messages in a quick and efficient manor. Pros Callcap works great for our business. We run infomercials after business hours and they are there to answer the phone with a friendly voice and take a message for our staff to call the person back during business hours. Cons We have no issues to report with using this system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Account Executive Used the software for: 3-5 years ### "Best Overall: Fast and Reliable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2019 I have evaluated many different call tracking software and have found that CallCap is the best overall. Pros The speed, support and reliability is second to none. Cons I would like the ability to integrate the software with other API's. Google Data Studio, HubSpot, etc. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: Less than 1 year ### "Excellent tool, could use some polish" 4.0 December 18, 2019 The ability to text our customers from our main office number is great and we don't have to use our personal cell phones. Pros The ability to to text from our landline office number from anywhere. The web-based tool and app make it easy to text from anywhere. Cons Sending/receiving pictures is glitchy. Using the mobile app, it takes at least two attempts to start a new conversation. Also, once I've addressed a notification, I have to kill the app and reopen it for the notifications badge to go away. One the website, having to click the box to agree to the terms every time I log in is a hassle. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Happy User" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 17, 2019 The level of customer service has definitely risen over the years and I'm always glad to do business with companies that have great customer service. Pros I like the availability of phone numbers and the tracking system best. Cons I don't like how the dashboard/format has changed so many times over the years. It is not very easy to navigate and this is where there is room for improvement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Marketing/Analyst Used the software for: 3-5 years ### "Amazing Resource" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2019 Marketing tracking has become much easier - especially with being able to report on revenue per lead source. Pros Ease of use is amazing - no hangups when going from a PC to a mobile device to view calls or data. Real time reporting and notifications are great. Cons I wish I could customize the reporting for some things we track. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Account Executive Used the software for: 3-5 years ### "Provides Invaluable Information" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 20, 2019 Pros We assign a phone number to almost every product piece we do for a client. This gives us so much data for our Analytics Department. When a client may not "feel" a campaign did it's best, we are able to go in and measure the sales down the cash register. This is invaluable information. Anytime we have a problem, our rep is always quick to aid or provide an answer. Cons Once we have cancelled a phone number for a client, we are unable to go back in and listen to the calls years down the road. It would be nice if that data remained with the account, not necessarily the phone number. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CW Crystal W. Owner Used the software for: Less than 1 year ### "Support Team Is Amazing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 25, 2019 \[SENSITIVE CONTENT HIDDEN\]and the team are very responsive and I will continue to use this service for a long time. Pros The ease of use is nice and the support team when issues due arise, is responsive and quick to help me get a solution. I can text my rep directly and that makes a big difference in todays lack of customer service issues! I highly recommend this service for it's affordability and ease of use. Cons Due to MMS restrictions it takes some knowledge to understand the number of characters you can use in each canned message. But it was all resolved immediately and the company gave me a nice credit to make up for the inconvenience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/157861/Callcap/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.