--- title: "Glassbox Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Glassbox Software - reviews, pricing plans, popular comparisons to other Web Analytics products and more." source_url: "https://www.capterra.com/p/157868/Glassbox/" page_type: "product" language: "en" --- # Glassbox Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Glassbox ## What is Glassbox? Glassbox is a cloud-based and on-premises digital experience analytics platform for web and mobile applications. It captures every user interaction across digital channels, giving businesses a complete view of how customers engage with their sites and apps. Teams use Glassbox to identify friction points, analyze customer journeys, and understand the root cause of drop-offs or errors. Core features include session replay, heatmaps, funnel analysis, crash analytics, and real-time dashboards. The platform uses AI to surface behavioral patterns and flag anomalies automatically, reducing the need for manual data analysis. It also connects experience data to business outcomes, helping teams prioritize improvements based on revenue impact. Glassbox is best suited for mid-size to large enterprises in e-commerce, financial services, travel, and telecommunications, particularly product, UX, and digital teams looking to improve online conversion and customer satisfaction. ## What is Glassbox used for? [Website Monitoring](https://www.capterra.com/website-monitoring-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Product Analytics](https://www.capterra.com/product-analytics-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 54 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Customer Experience / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Glassbox?[Manage this product listing](https://www.g2.com/products/glassbox/claim_requests/new?auto=true) Rating Breakdown 4.9 +− Features4.9 Value for Money4.9 Ease of Use4.9 Customer Service4.9 Rating Breakdown 4.9 Features4.9 Value for Money4.9 Ease of Use4.9 Customer Service4.9 ## Glassbox Reviewers Verdict Updated September 2026 AI summary - Glassbox fits organizations seeking to analyze and optimize digital customer journeys across web and mobile platforms. - Users most consistently value its detailed visualization of customer interactions, actionable journey insights, and accessible interface. - Teams gain practical value by pinpointing friction points and improving site performance based on real user behavior. - Buyers should weigh a few practical considerations: some users mention that filter and search functions can be unintuitive and occasionally slow. - Glassbox serves teams prioritizing customer experience analytics, though those needing advanced filtering or highly intuitive search may find limitations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Glassbox 4.9 (54) VS. [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (54) Ease Of Use 4.6 (57) Value For Money 4.9 (53) Value For Money 4.6 (48) Customer Service 4.9 (53) Customer Service 4.7 (40) ## Glassbox alternatives [4.5 (17)](https://www.capterra.com/p/172116/PageSense/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/) [4.8 (57)](https://www.capterra.com/p/236349/Microsoft-Clarity/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/236349/Microsoft-Clarity/) [Hotjar](https://www.capterra.com/p/163516/Hotjar/) [4.6 (545)](https://www.capterra.com/p/163516/Hotjar/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163516/Hotjar/) Highest Rated [Contentsquare](https://www.capterra.com/p/161591/ContentSquare/) [4.8 (124)](https://www.capterra.com/p/161591/ContentSquare/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161591/ContentSquare/) ## FAQs about Glassbox Overview ### Which roles and teams benefit most from Glassbox? Glassbox is most used by UX designers, product managers, digital analysts, and customer experience teams that need visibility into real user behavior. These roles use it to uncover friction points, validate design changes, analyze journeys, resolve service issues faster, and improve conversion, engagement, and overall digital experience performance. Answer based on 54 reviews Overview ### What company size and industries is Glassbox built for? Glassbox is built mainly for enterprises, which make up 85% of reviewers, with financial services leading at 33%. It is designed for banking, wealth, investment, insurance, travel, leisure, telecommunications, and retail, and reviewer use is concentrated in financial services, retail at 17%, and insurance at 9%. Answer based on 54 reviews Features and Usability ### What are the key features of Glassbox? Glassbox includes Core features for customer experience analysis such as session replay, user interaction tracking, and customer journey mapping. Reviewers also highlight Differentiator features like heatmaps, interaction maps, and funnel analysis for spotting friction, errors, drop-offs, and transaction issues across web and mobile journeys. Answer based on 25 reviews Overview ### How does Glassbox help improve customer experience? Glassbox helps teams spot customer friction quickly by showing journeys, drop-offs, errors, and page-level behavior in detail. Marketing, product, and digital experience teams use it to find rage clicks, dead clicks, and abandonment points, though some users find parts of navigation, date filtering, and journey analysis less intuitive. Answer based on 25 reviews Integrations ### Which third-party tools and platforms does Glassbox integrate with? Glassbox integrates with 4 third-party tools, including Adobe Target, Jira, QUOSA, and Qualtrics Customer Experience. These catalog integrations cover testing, project tracking, content management, and customer experience workflows. Answer based on 3 reviews Getting Started and Support ### How easy is it to onboard and train a team on Glassbox? Glassbox offers live online sessions, webinars, documentation, and videos to help teams get started. Everyday users can usually navigate playback and basic features fairly quickly, especially with initial training. Admins, newer users, and teams exploring deeper capabilities often need more time, clearer examples, and added guidance. Answer based on 10 reviews Getting Started and Support ### What customer support options does Glassbox offer, and how do users rate the experience? Glassbox offers email/help desk, FAQ/forum, a knowledge base, phone support, and 24/7 live support. Users generally describe the support experience as attentive, helpful, and closely involved during onboarding and implementation, with teams that understand requirements and address issues quickly, contributing to a positive long-term working relationship. Answer based on 19 reviews Features and Usability ### How good is Glassbox for session replay? Glassbox gives teams detailed session replay with event timelines, API calls, and customer actions for troubleshooting and journey analysis. Product, support, and engineering teams value the visibility into errors and failed transactions, though some users mention login timeouts, replay performance issues, limited retention, and occasional recording gaps. Answer based on 16 reviews Features and Usability ### How does Glassbox track user interactions? Glassbox shows how users interact across web and mobile experiences through session views, filters, interaction maps, and journey analysis. Product, UX, and analytics teams use it to debug issues, research drop-offs, and review behavior by scenario, though some users want easier maps, clearer search tools, faster screen rendering, and longer history. Answer based on 14 reviews ## Features AI summary Based on 1,850 Web Analytics reviews Capterra data shows that buyers of website monitoring software rank the following features as their top priorities: - **Real-Time Notifications** (**60%** of reviewers rated this feature as critical) - **Server Monitoring** (**59%**) - **Alerts/Notifications** (**62%**) Glassbox supports all three of the features reviewers rate most important: **Real-Time Notifications**, **Server Monitoring**, and **Alerts/Notifications**. Together, these capabilities help businesses detect issues quickly, keep track of server health, and respond to incidents faster, allowing teams to maintain site performance and reduce downtime. Real-Time Notifications 4.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Server Monitoring 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Real-Time Monitoring 4.9 (12) 66.67% of 12 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Conversion Tracking 5.0 (24) 54.17% of 24 reviewers that rated this feature as important or highly important Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Performance Metrics 4.9 (17) 52.94% of 17 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Alerts/Notifications 4.9 (15) 80.00% of 15 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Glassbox 74 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Availability Testing: Test the availability of websites and/or browsers - Behavioral Analytics: Track and analyse user behavior within a system or network - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Conversion Rate Optimization: Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases) - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - Customer Activity Tracking: A report showing what actions customers perform - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Embeddable Widget: Allows you to easily add interactive elements to your website or blog with a simple embed code. - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Floor Plans & Maps: Actual floor locations and directions with the virtual floor map to reflect a realistic view of the floor during the virtual tour - For Websites: Software is used for working on online pages - Funnel Analysis: Method of analysis that visualizes the series of events that lead towards a defined goal. - Geographic Maps: Visualize locations on a map - Heatmaps: A visual display that uses a color spectrum to show how visitors interact with areas of a web page - Hierarchical Mapping: Mapping model in which the network map is organized and visualized as a tree-like structure - Hover Maps: Shows where users' cursors move while navigating a website - Image Overlay: Superimposing two or more images - Incident Management: Manage and track all disruptions and incidents - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - Mobile Access: Access software remotely via mobile devices - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Location Monitoring: Monitor networks, websites, or other assets across multiple locations - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Scheduled Testing: Run diagnostic tests at predetermined times - Screen Activity Recording: Capture what is happening on a computer screen - Scroll Maps: Mapping/visual representation of exactly where users stop scrolling and leave website pages - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Single Sign On: Allow users to access multiple services after entering their login credentials once - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Uptime Reporting: Track the availability time for a designated network or website over a given period of time - User Interaction Tracking: Monitor user activity through engagement methods - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Visitor Tracking: Track visitors and purpose of visits - Website Analytics: Track and analyze information regarding website visitors - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.9 (54) 4.9 Based on 54 reviews ## Pricing Value for money 4.9 (53) ### Starting price Free trial not available Value for money 4.9 (53) 4.9 Based on 53 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ Adobe Target](https://www.capterra.com/p/238886/Adobe-Target/)[ Qualtrics Customer Experience](https://www.capterra.com/p/215292/Data-Mapping-Software/)[ QUOSA](https://www.capterra.com/p/233893/QUOSA/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (53) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (53) 4.9 Based on 53 reviews ## User reviews Overall rating 4.9 Based on 54 reviews Filter by rating 5(51) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SS Shiran S. Tech Ops Financial Services ### "detailed and organized" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2024 Pros I really love the fact that things are very detailed and organized so I can search and find what I need quickly. the display is very nice and modern. I also love the ability to search with different criteria to be more specific. Cons Love using your platform! Just a heads up, making the interface more user-friendly, keeping data super private, and adding cool analytics would make it even better. Also, if it could handle more stuff at once, show real-time stats, and customer support was quicker, that'd be awesome! Switched from [Contentsquare](https://www.capterra.com/p/161591/ContentSquare/) Its not a solution which was good for our industry, to many issues with supporting PII and trusting the data (many sessions were not there) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. XL xinzi L. Manager, eCommerce Conversion Rate Health, Wellness and Fitness ### "Session Recordings" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2024 Pros The session recordings are very helpful and assist us in understanding the friction points of our customers Cons It would be good if Glassbox were able to improve its heat maps so that they looked more useable Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KM Kurian M. Customer Service Insurance ### "Observe and analyze" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2024 Pros I like the ability to observe and analyze the internal workings of my application . its very beneficial in debugging , optimising performance and understanding the user interactions . Also very useful in viewing the understanding user experience and see the users actual interaction with the application and flow through the different pages and end to end flow in the user session for analsyis and troubleshooting . Cons I have felt from my usage of glassbox , the below improvements will provide a better experience and helpful in troubleshooting and debugging . A better Dashboard which provide more overview of the user experience and teh errors they would have seen while accessing teh application and the response times and user experience which they have when they use the application . Also a better error analysis page with more features which provide more recording sessions of users which have seen 500 /600 errors or specific application errors . Also better performance whicle accessing teh recordings . Switched from [Contentsquare](https://www.capterra.com/p/161591/ContentSquare/) The error analysis wasn't strong enough, a lot was going under our radar Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JS Justin S. Senior Digital Marketing Manager Retail ### "smooth and intuitive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2024 Pros I have to say that I like the fact the user experience is smooth and intuitive. it really makes things easy for understanding how our customers are navigating through our site Cons Some of the filter and search functions are a little opaque. They could be more user friendly Switched from [Contentsquare](https://www.capterra.com/p/161591/ContentSquare/) We found that although very visually appealing, we had troubles in trusting the data. many sessions were missing and many customer struggles were missed. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VH Victoria H. Digital Content Editor Financial Services ### "Love the Augmented Journey Map" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2024 Pros I like seeing the heatmap data and the augmented journey maps the best. I like that you can extract data into a spreadsheet and that the data Glassbox provides adds to my data analysis from Adobe Analytics it doesn't just replicate it. Flows are easier to use here. Cons I think there is a great opportunity for you to improve by providing a a quick and easy way to download and share the interaction maps as Jpgs. I can't be the only one that uses these in presentations. Being able to similar but not identical webpage interaction maps side by side would also be great. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NL natasha L. UX Designer Retail ### "Great Tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2023 Pros The ability to be able to directly fix any issues from a users perspective as opposed to guessing where drop offs are. I also like the filtering options to be able to directly gauge conversion/any issues from a specific scenario Cons The interface is sometimes quite confusing, as there is a lot of hoops to jump through to get desired data. Some of the terminology is not abundantly clear to people who are coming to it fresh with no experience, and I'd like the option for more live demonstration to help me decipher what information I need an fthe best way to get it Switched from [Contentsquare](https://www.capterra.com/p/161591/ContentSquare/) The level of detail we are able to get and act upon in Glassbox is much better from what Contnetsquare had to offer us Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AZ Alex Z. Production Services Team Leader Financial Services ### "Very straightforward" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2023 Pros A I appreciate Glassbox for its straightforward user interface. It's exceptionally simple, making it accessible even to users who are not familiar with it, as they can easily understand what to do. Furthermore, the session recording feature in Glassbox has exceeded my expectations. While I've previously worked with other third-party vendors for session recording, Glassbox stands out by providing exactly what we need, and its handling of background requests is exceptional. Cons I believe it would enhance the user experience if Glassbox introduced a dark mode, considering that the current UI is quite bright and predominantly white. Additionally, within the session recording feature, there appear to be some spam or irrelevant requests that could potentially be muted or filtered. Lastly, there seems to be an issue with deep linking, as when I receive a link to a specific tab in Glassbox and click it without prior login, it redirects me to the login page. After successfully logging in, instead of taking me directly to the tab from the link, it directs me to the main page. Switched from [Contentsquare](https://www.capterra.com/p/161591/ContentSquare/) Glassbox is a very easy tool to use compared to the management required from Contentsqaure Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AM Andrew M. VP Digital Stratgey Insurance ### "Get closer to our users" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2023 Pros The ability to get closer to the actual user experience than any other reporting/analytics/feedback tools. Cons I'm a relatively new user, and many elements of the interface don't seem to be intuitive. It's a bit overwhelming. but this may may be an issue of training Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ML Mabel L. Flight Attendant Airlines/Aviation ### "Very easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 29, 2023 Pros the steps and actions that users go through are clearly stated on the side, which saves me time by going directly to the reported steps for review Cons Images are not captured properly sometimes in the recording, which could be confusing if that was an user's problem or a glassbox's problem. It'd be better to have this fixed so that I won't be distracted by these minors bugs :) Switched from [Fullstory](https://www.capterra.com/p/153721/FullStory/) FullStory was great for session replay but lacked the customer insights we required to get to the root cause of issues Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CS charbel S. Manager Digital Advanced Analytics Telecommunications ### "Good for driving CX" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2023 Pros The most positive quality of Glassbox is it's fully integrated session replay to analytics. This gives us the insights we need to perfect our customer journey in the website Cons The reports are too basic, and we need to configure them so that they provide us with the details we require Switched from [Contentsquare](https://www.capterra.com/p/161591/ContentSquare/) Glassbox AI-driven insights were able to highlight why our users were acting the way they were. With Contentsquare we had to configure these insights Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/157868/Glassbox/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Pendo vs Glassbox](https://www.capterra.com/compare/151951-157868/Pendo-Platform-vs-Glassbox)