# Glassbox Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Glassbox Software - reviews, pricing plans, popular comparisons to other Website Monitoring products and more. Source: https://www.capterra.com/p/157868/Glassbox --- # Glassbox Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Glassbox ## What is Glassbox? Record, replay & analyse web & mobile app sessions to understand what customers/visitors do your digital channels and why. ## What is Glassbox used for? [Website Monitoring](https://www.capterra.com/website-monitoring-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Product Analytics](https://www.capterra.com/product-analytics-software/) Top alternative Featured Overall rating Based on 54 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Glassbox?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.glassboxdigital.com/&name=Glassbox) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Glassbox 4.9 (54) VS. [4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (54) Ease Of Use 4.6 (56) Value For Money 4.9 (53) Value For Money 4.6 (47) Customer Service 4.9 (53) Customer Service 4.7 (39) ## Glassbox alternatives [4.5 (17)](https://www.capterra.com/p/172116/PageSense/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/) [4.8 (56)](https://www.capterra.com/p/236349/Microsoft-Clarity/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/236349/Microsoft-Clarity/) [Hotjar](https://www.capterra.com/p/163516/Hotjar/) [4.6 (539)](https://www.capterra.com/p/163516/Hotjar/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163516/Hotjar/) [Smartlook](https://www.capterra.com/p/164713/Smartlook/) [4.7 (136)](https://www.capterra.com/p/164713/Smartlook/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164713/Smartlook/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Conversion Tracking 5.0 (24) 54.17% of 24 reviewers that rated this feature as important or highly important Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Performance Metrics 4.9 (17) 52.94% of 17 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Alerts/Notifications 4.9 (15) 80.00% of 15 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Activity Tracking 4.9 (14) 78.57% of 14 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Heatmaps 4.9 (14) 85.71% of 14 reviewers that rated this feature as important or highly important A visual display that uses a color spectrum to show how visitors interact with areas of a web page Customer Journey Mapping 4.9 (12) 25.00% of 12 reviewers that rated this feature as important or highly important Visualize and analyze customer experience across all touchpoints and channels Glassbox 72 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Test the availability of websites and/or browsers Track and analyse user behavior within a system or network Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads A report showing what actions customers perform Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Customize contracts and forms to collect specific information Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps Tracks metrics that provide insight into how a user interacts with any interface or product A chronological record of actions or occurrences within a network, software, or process Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Actual floor locations and directions with the virtual floor map to reflect a realistic view of the floor during the virtual tour Software is used for working on online pages Method of analysis that visualizes the series of events that lead towards a defined goal. Visualize locations on a map A visual display that uses a color spectrum to show how visitors interact with areas of a web page Mapping model in which the network map is organized and visualized as a tree-like structure Shows where users' cursors move while navigating a website Superimposing two or more images Manage and track all disruptions and incidents Identify and respond to unexpected problems or failures (ie. "negative events") Record and follow the progress of every issue Access software remotely via mobile devices Collect information from multiple sources Monitor networks, websites, or other assets across multiple locations Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Notifying as a warning or reminder of a potential or imminent hazard Run diagnostic tests at predetermined times Capture what is happening on a computer screen Mapping/visual representation of exactly where users stop scrolling and leave website pages Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Allow users to access multiple services after entering their login credentials once Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Monitor or audit historical and current transactions to analyze customer account activities Review data from past periods to reveal recurring tendencies and predict future performance Track the availability time for a designated network or website over a given period of time Monitor user activity through engagement methods Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track visitors and purpose of visits Track and analyze information regarding website visitors An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.9 (54) 4.9 Based on 54 reviews ## Pricing Value for money 4.9 (53) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.9 (53) 4.9 Based on 53 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Adobe Analytics](https://www.capterra.com/p/202871/Adobe-Analytics/)[ Qualtrics LTI](https://www.capterra.com/p/241799/Qualtrics-LTI/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (53) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (53) 4.9 Based on 53 reviews ## User reviews Overall rating 4.9 Based on 54 reviews Filter by rating 5(51) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SS Shiran S. Tech Ops Financial Services ### "detailed and organized" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2024 Pros I really love the fact that things are very detailed and organized so I can search and find what I need quickly. the display is very nice and modern. I also love the ability to search with different criteria to be more specific. Cons Love using your platform! Just a heads up, making the interface more user-friendly, keeping data super private, and adding cool analytics would make it even better. Also, if it could handle more stuff at once, show real-time stats, and customer support was quicker, that'd be awesome! Switched from [Contentsquare](https://www.capterra.com/p/161591/ContentSquare/) Its not a solution which was good for our industry, to many issues with supporting PII and trusting the data (many sessions were not there) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. XL xinzi l. Manager, eCommerce Conversion Rate Health, Wellness and Fitness ### "Session Recordings" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2024 Pros The session recordings are very helpful and assist us in understanding the friction points of our customers Cons It would be good if Glassbox were able to improve its heat maps so that they looked more useable Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KM Kurian M. Customer Service Insurance ### "Observe and analyze" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2024 Pros I like the ability to observe and analyze the internal workings of my application . its very beneficial in debugging , optimising performance and understanding the user interactions . Also very useful in viewing the understanding user experience and see the users actual interaction with the application and flow through the different pages and end to end flow in the user session for analsyis and troubleshooting . Cons I have felt from my usage of glassbox , the below improvements will provide a better experience and helpful in troubleshooting and debugging . A better Dashboard which provide more overview of the user experience and teh errors they would have seen while accessing teh application and the response times and user experience which they have when they use the application . Also a better error analysis page with more features which provide more recording sessions of users which have seen 500 /600 errors or specific application errors . Also better performance whicle accessing teh recordings . Switched from [Contentsquare](https://www.capterra.com/p/161591/ContentSquare/) The error analysis wasn't strong enough, a lot was going under our radar Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Justin S. Senior Digital Marketing Manager Retail ### "smooth and intuitive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2024 Pros I have to say that I like the fact the user experience is smooth and intuitive. it really makes things easy for understanding how our customers are navigating through our site Cons Some of the filter and search functions are a little opaque. They could be more user friendly Switched from [Contentsquare](https://www.capterra.com/p/161591/ContentSquare/) We found that although very visually appealing, we had troubles in trusting the data. many sessions were missing and many customer struggles were missed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VH Victoria H. Digital Content Editor Financial Services ### "Love the Augmented Journey Map" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2024 Pros I like seeing the heatmap data and the augmented journey maps the best. I like that you can extract data into a spreadsheet and that the data Glassbox provides adds to my data analysis from Adobe Analytics it doesn't just replicate it. Flows are easier to use here. Cons I think there is a great opportunity for you to improve by providing a a quick and easy way to download and share the interaction maps as Jpgs. I can't be the only one that uses these in presentations. Being able to similar but not identical webpage interaction maps side by side would also be great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NL natasha l. UX Designer Retail ### "Great Tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2023 Pros The ability to be able to directly fix any issues from a users perspective as opposed to guessing where drop offs are. I also like the filtering options to be able to directly gauge conversion/any issues from a specific scenario Cons The interface is sometimes quite confusing, as there is a lot of hoops to jump through to get desired data. Some of the terminology is not abundantly clear to people who are coming to it fresh with no experience, and I'd like the option for more live demonstration to help me decipher what information I need an fthe best way to get it Switched from [Contentsquare](https://www.capterra.com/p/161591/ContentSquare/) The level of detail we are able to get and act upon in Glassbox is much better from what Contnetsquare had to offer us Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AZ Alex Z. Production Services Team Leader Financial Services ### "Very straightforward" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2023 Pros A I appreciate Glassbox for its straightforward user interface. It's exceptionally simple, making it accessible even to users who are not familiar with it, as they can easily understand what to do. Furthermore, the session recording feature in Glassbox has exceeded my expectations. While I've previously worked with other third-party vendors for session recording, Glassbox stands out by providing exactly what we need, and its handling of background requests is exceptional. Cons I believe it would enhance the user experience if Glassbox introduced a dark mode, considering that the current UI is quite bright and predominantly white. Additionally, within the session recording feature, there appear to be some spam or irrelevant requests that could potentially be muted or filtered. Lastly, there seems to be an issue with deep linking, as when I receive a link to a specific tab in Glassbox and click it without prior login, it redirects me to the login page. After successfully logging in, instead of taking me directly to the tab from the link, it directs me to the main page. Switched from [Contentsquare](https://www.capterra.com/p/161591/ContentSquare/) Glassbox is a very easy tool to use compared to the management required from Contentsqaure Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Andrew M. VP Digital Stratgey Insurance ### "Get closer to our users" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2023 Pros The ability to get closer to the actual user experience than any other reporting/analytics/feedback tools. Cons I'm a relatively new user, and many elements of the interface don't seem to be intuitive. It's a bit overwhelming. but this may may be an issue of training Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Mabel L. Flight Attendant Airlines/Aviation ### "Very easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 29, 2023 Pros the steps and actions that users go through are clearly stated on the side, which saves me time by going directly to the reported steps for review Cons Images are not captured properly sometimes in the recording, which could be confusing if that was an user's problem or a glassbox's problem. It'd be better to have this fixed so that I won't be distracted by these minors bugs :) Switched from [Fullstory](https://www.capterra.com/p/153721/FullStory/) FullStory was great for session replay but lacked the customer insights we required to get to the root cause of issues Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CS charbel s. Manager Digital Advanced Analytics Telecommunications ### "Good for driving CX" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2023 Pros The most positive quality of Glassbox is it's fully integrated session replay to analytics. This gives us the insights we need to perfect our customer journey in the website Cons The reports are too basic, and we need to configure them so that they provide us with the details we require Switched from [Contentsquare](https://www.capterra.com/p/161591/ContentSquare/) Glassbox AI-driven insights were able to highlight why our users were acting the way they were. With Contentsquare we had to configure these insights Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/157868/Glassbox/reviews/) Popular comparisons [Pendo vs Glassbox](https://www.capterra.com/compare/151951-157868/Pendo-Platform-vs-Glassbox)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)