# Page 2 | Glassbox Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Glassbox the right Website Monitoring solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157868/Glassbox/reviews --- Glassbox 4.9 (54) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Glassbox ## Showing most helpful reviews Showing 26-50 of 54 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use cG chris G. UX Leader Telecommunications Used the software for: 2+ years ### "Better transactions with our customers" October 17, 2023 4.0 Pros I like the way Glassbox gives me the number and percentage of successful and unsuccessful transactions found in our systems in details. the numbers help us prioritize the important scope of our site to be optimized, improved and correct. It suggests well which part of our site is needing improvements and fixing so that there will be more site visit and transactions with our customers. Cons I think Glassbox could improve by having more options to customize reporting views and elements for funnel creation. Technically, the elements should be customizable in my access so that I can perform my analyses better. With better funneling, I could perform better and faster creation of my reports to my superiors. This insights will help us better or sites and operation. But, so far, the funnel creation really helps, I just hope there are better options to custom depending on the criteria we needed. Review Source ML Mabel L. Flight Attendant Airlines/Aviation Used the software for: 2+ years ### "Very easy to use" November 29, 2023 5.0 Pros the steps and actions that users go through are clearly stated on the side, which saves me time by going directly to the reported steps for review Cons Images are not captured properly sometimes in the recording, which could be confusing if that was an user's problem or a glassbox's problem. It'd be better to have this fixed so that I won't be distracted by these minors bugs :) Switched from [Fullstory](https://www.capterra.com/p/153721/FullStory/) FullStory was great for session replay but lacked the customer insights we required to get to the root cause of issues Review Source JS Jeff S. Director Product Management Financial Services Used the software for: 2+ years ### "Very deep insights" November 29, 2023 5.0 Pros The most powerful capability in Glassbox is the ability to view our customer sessions. the replay is very detailed with insights regarding their experience, which allows us to take action Cons We have experienced issues with performance and the time it takes us to recreate screens which is not trivial. Switched from [Contentsquare](https://www.capterra.com/p/161591/ContentSquare/) The cost of system maintenance in Contentsquare was very high compared to Glassbox. In addition, the level of customer journey insights is better with Glassbox Review Source PR Priya R. Project Manager Hospitality Used the software for: 2+ years ### "Get the customer experaince " June 19, 2023 5.0 The Glassbox overall have been very attentive to our requirements and we are having a long and productive relationship with them . there business insight team is always keen to support us with any requirements we might have Pros Glassbox provides me with an in-depth session replay where all event and API calls including customer events and attributes are visible in the order of which they happened during the session Cons Sessions often expire after a short period of 30 min which prevents us from replaying them right away. we need to re-log into the system again. and this can be annoying. Review Source DH Dustin H. Member & Remediation Support Explorer Financial Services Used the software for: 1-2 years ### "Step by Step Process !" March 23, 2023 5.0 The support and the business consulting have really helped us get the maximum out of this solution Pros I love the fact that we can see and break down long process and see the step by step of the customer Cons There is an issue with the auto logout - that automatically logs us out of the system with a time out Review Source JB Jamie B. Senior Business Strategist Financial Services Used the software for: 1-2 years ### "Very easy to use" May 3, 2023 5.0 We use Glassbox to identify the areas where our customers are encountering a poor or semi level experience and then we can fix it Pros Glassbox is very easy to use and we are able to get value from it very quickly Cons Having to log in each time. I do not like that. there is an issue that the system logs you out after a short time on non usage Review Source DM Daniel M. Customer Experience Sr Analyst Financial Services Used the software for: 1-2 years ### "Very powerful for mobile experience " September 2, 2023 5.0 The Glassbox team is very supportive of our requirements. Glassbox itself has turned into a mission-critical solution in our org Pros The ability to see what our clients are doing/interacting with in our mobile experience and our browser experrience Cons I think the latest updates are great...not sure where to improve at the moment Review Source MM Molly M. Customer Engagement Coordinator Retail Used the software for: 2+ years ### "Very easy solution to work with" April 20, 2023 5.0 Working with the Glassbox team has been great for us and is proving its value Pros I like how easy it is to view user's and all of their sessions to determine which struggles, and causes, and solutions. Cons load time of some of data, sometimes I need to view a session from a around few hours ago and it's not available yet, or not fully loaded Review Source YW Yash W. Product Manager Information Technology and Services Used the software for: 2+ years ### "very convenient for our product team" August 29, 2023 5.0 the team supporting us have been great in addressing any issue which occurs. Very happy working with the Glassbox team Pros The convenience of watching customer the customer experience being replicated to analyze the issue and save it for future review Cons Performance! The loading takes a lot of time and some time needs clicking on same link multiple times before I can actually get to a session Review Source JH Jennifer H. Insurance Sales Agent and Management Professional Insurance Used the software for: 2+ years ### "The site is very friendly to the end user" August 28, 2023 5.0 The team have been very supportive in terms of getting to know the solution and onboarding Pros The site is user friendly and I can easily find my way inside of application and am able to perform the tasks I have come for. I mainly use Glassbox for session replay and for seaching session struggles Cons Nothing comes to mind. The site is set up really well. I and perform and accomplish the playback and can findmy way around without. there was good training as well which helped me in getting started Review Source CC Calvin C. Director of Product Management Retail Used the software for: 2+ years ### "very impressive tool" June 7, 2023 5.0 Pros The fact that we can see where our customers are abandoning and understanding the reasons behind it . we can quickly find the struggle areas of customers such as rage clicks and dead clicks and this helps us make our site better for them. Cons The tool itself is complicated and if it were made more simple that would be helpful. its difficult to tell where to go and start with on the application and figure out your plan for the day Review Source SK Samantha K. Advertising Sales Banking Used the software for: 1-2 years ### "Application which simply works" August 28, 2023 5.0 On an overall basis I have had a very positive exp with Glassbox - great team support and understanding of our objectives Pros The visibility to research the technology our clients use so that we can actually see what our customers are seeing. This provides us with the relevant information we require to make the chanegs to our website and have it better serve our customers Cons More extended periods for being able to view interactions. More than 30 days are needed for research purposes. The current time limit we have is insufficient to meet our business requirements Review Source AM Anna M. Product Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great in providing alerts" May 8, 2023 5.0 Pros The exposure maps - scroll depth and fold line Cons Providing alert/error feedback more. For example, if I enter a date range which is too big, I'm not told that specifically. It just says a generic message. Review Source CS Craig S. Digital/Technical Product Manager Financial Services Used the software for: 1-2 years ### "We can see the customer stuggles" April 30, 2023 5.0 The Glassbox team has been committed to us seeing value in the solution and has been with us during the onboarding and implementation. I Pros The most important aspect for our organization is that we can see where the users are struggling and what needs to be fixed on our website Cons It would be helpful if the reporting would be accessible via a right click for a deeper drill down Review Source dP dhruvi P. UX/UI Designer Financial Services Used the software for: 2+ years ### "Great deal on infomation" June 14, 2023 5.0 Glassbox helps us keep our site health and as a result our customer's experience in check. Pros There are many pros about Glassbox but what I like best is the insights is provides on sessions where customers don't complete their transactions. We can see the insights which tell us what kind of errors there are Cons The color contrast is something which is wanting and I would be happy if that could be improved on Review Source cA corina A. Web Content Administrator Construction Used the software for: 2+ years ### "Building a better site" July 13, 2023 5.0 Pros The fact that we can see where our customers are spending their time and where they are struggling. This lets us make a better experience for them so that they keep on returning Cons the retention of the session in the storage is limited to thirty days and we cant see information and replay sessions beyond that time period Review Source VH Victoria H. Digital Content Editor Financial Services Used the software for: 2+ years ### "Love the Augmented Journey Map" January 28, 2024 5.0 Pros I like seeing the heatmap data and the augmented journey maps the best. I like that you can extract data into a spreadsheet and that the data Glassbox provides adds to my data analysis from Adobe Analytics it doesn't just replicate it. Flows are easier to use here. Cons I think there is a great opportunity for you to improve by providing a a quick and easy way to download and share the interaction maps as Jpgs. I can't be the only one that uses these in presentations. Being able to similar but not identical webpage interaction maps side by side would also be great. Review Source rK rahul K. Project Manager Insurance Used the software for: 2+ years ### "Graphical representation" October 14, 2023 5.0 Pros The Graphical representation has been useful for us to understand those areas of friction for our customers Cons Once date filter range is set - we see performance issue in loading the page Review Source xL xinzi L. Manager, eCommerce Conversion Rate Health, Wellness and Fitness Used the software for: 1-2 years ### "Session Recordings" January 28, 2024 5.0 Pros The session recordings are very helpful and assist us in understanding the friction points of our customers Cons It would be good if Glassbox were able to improve its heat maps so that they looked more useable Review Source RK Rachel K. UX Designer Government Administration Used the software for: 2+ years ### "The UI is very strong" July 11, 2023 5.0 We are very happy with the support and services we get from the Glassbox team and this tool is being used more and more in our org Pros The Glassbox User Interface is very simple and easy to understand, and we can quickly engage with it and accomplish what we need to do Cons When using the Glassbox reports there have been some issue with missing sessions . so we could see the data in our reports but were unable to link to the sessions Review Source AM Andrew M. VP Digital Stratgey Insurance Used the software for: 2+ years ### "Get closer to our users" November 29, 2023 5.0 Pros The ability to get closer to the actual user experience than any other reporting/analytics/feedback tools. Cons I'm a relatively new user, and many elements of the interface don't seem to be intuitive. It's a bit overwhelming. but this may may be an issue of training Review Source ZC Zoe C. Senior Digital Executive Health, Wellness and Fitness Used the software for: 1-2 years ### "Accurate session replay and seach" March 23, 2023 5.0 Glassbox have been very helpful in helping us to advance our business and support our customers Pros The Glassbox filters ifor searching for the session replays are so precise so I can really zoom in on what I need to look at Cons The UI sometimes has issues and is not responsive enough to our needs Review Source OL Ofir L. NOC Engineer Financial Services Used the software for: 2+ years ### "watching customer sessions" November 27, 2023 5.0 Pros i like the option of watching customer sessions, it provides me a lot of info. i would like it to show more logs Cons i think you are great. somtimes i feel like the search area or the filter section is not so friendly Review Source DH David H. Program Manager Insurance Used the software for: 1-2 years ### "Great and Valuable Session Replay" May 4, 2023 5.0 A very strong and beneficial relationship with the Glassbox team ! Pros I have found the session replay very powerfull and works to our needs Cons increase the reporting beyond the 8 consecutive day date range - Review Source BC Bertha C. Product Designer at OneMain Financial Services Used the software for: 1-2 years ### "The Session Replay are solid !" February 27, 2023 5.0 We really love working with this solutions it has helped provide our customers with a better experience Pros The ability to replay the sessions and see precisely the kind of issues and technical problems customers may be having with our site Cons I would be very happy if Glassbox would provide some videos on the more advanced features Review Source Similar Products Featured