Who Uses This Software?

restaurants, cafes and food industry


Average Ratings

10 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online

Vendor Details

  • Waiterio
  • www.waiterio.com
  • Founded 2013
  • United Kingdom

About Waiterio

Waiterio Restaurant POS is the fastest way to handle restaurants' orders. Waiterio makes the life of waiters and cooks easier. Orders of customers can be taken in seconds. The kitchen receive the orders as soon as the waiters take them. Waiterio is an affordable and easy-to-use Point of Sale (POS). It's perfect for every restaurant, bar, coffee shop, pub, pizzeria and Bistro. Waiterio is a fully functional POS system.


Waiterio Features

  • Delivery Management
  • Gift Card Management
  • Online Ordering
  • Order Management
  • Separate Checks
  • Split Checks
  • Supports Loyalty Program
  • Table Management
  • Tips Management

Waiterio Reviews Recently Reviewed!


Mind-blowing app, user friendly, easily understandable

May 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This app was really good, it was easily understandable and flexible. I really appreciate the way they created the app, I have used it along with 10 waiters and 5 chefs it didn't hang at all, the response was too fast. The idea of the app was good especially when the order is ready it will give notifications on our mobile which was mindblowing.

Cons: I didn't find anything wrong with this app, it was really easy to use and we also had tutorials where it explains how to use it. There is nothing wrong with.

Capterra-loader

Waiterio made my life so easy!

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's very useful. I and my staff really enjoy our new POS system. Our waiters can take orders easily and as soon as they enter the order to the system our chefs start showing their cooking skills. Thanks to Waiterio our waiters can spend much more time with our customers. It's also so easy to take payments! Besides having very convenient operational benefits, Waiterio also helps me to do my administrative works. Plus, it helped me get a new vision for my restaurant, now I can clearly see ( with number) my best selling items, so that I can update my menu regularly. Price/ performance is really really good. I can recommend Waiterio to any restaurant owner who wants to grow their business.

Cons: Nothing so far. I really enjoy all the benefits of Waiterio. It's so useful and it's so obvious that they considered all needs of the restaurant owners. Thanks!

Very usefull

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: i can use it in many terminals and it's easy to use, it has make us work faster and effective, it's very recommendable, and it's good that have many languages

Cons: when customers want to add some products it's hard to know what it was, it would be better if it could be other colors

user friendly, compact mode

Mar 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the completely compact mode and its purely made for restaurant and coffee shop based, easy to track inventory and updates

Cons: they need to improve on crm based customer history and push mail settings rest all done professional

Overall: good in billing software, especially in restaurant and coffee shop as well as bar, its user friendly and end user can operate with out training

Love it

Oct 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The design is really fresh and simple, the organisation of the app makes it easy to use, ease of use

Cons: It is hard to draw the tables on the menu: the fact that you have to add horizontally and vertically

Nice waiterio .... but i am having trouble communicating printer bleutooth ... i do not understand t

Aug 05, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Nice waiterio .... but i am having trouble communicating printer bleutooth ... i do not understand to make such connection ... thanks

Cons: Nice waiterio .... but i am having trouble communicating printer bleutooth ... i do not understand to make such connection ... thanks

The apps is gr8...

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: full and rich feature application... easy to customize and easy to use... recommended for daily use and for long time use...

Cons: for 3rd country the price is ...
if we rate it in Indonesian Rupiah it will be to much...
specially for small timers starter...

Overall: Very, very, very great POS app...

Very useful for my restaurant

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This app is very clear, easy to use, efficient (and cheap!). I also like the fact that it's available in my language (french)

Overall: efficiency, time saving. I had some problems at the beginning setting up the thermal printer but the customer support helped me to solve everything.

I LOVE IT, Simple, usefull, Resolve a lot of my "sales tracking" problems

Jul 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What easy is to use it, to create the menu and the sales report, its great that all the people who should have knowledge of the order, if they only have a smatphone they can now what the order is.

Cons: That I can not print my receipts if it isn't using a special printer, we are a small restaurant which is starting and we cannot afford that kind of printers yet!

Overall: Practicity

Vendor Response

by Waiterio on July 22, 2017

Hi Daniela! Thanks a lot for your review! :D You can download the Windows or MAC OS X verison of Waiterio from www.waiterio.com/downloads. The laptop version supports printing with inkjet printers setting the printer type to Computer Driver. I recommend you though to purchase a thermal printer on Ebay or Amazon. You can read our guide about purchasing a thermal printer here: https://www.waiterio.com/documentation/which-printer-should-i-buy

Very Good support

Jun 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We are currently trying out waiterio for a client that runs a small cafe and B & B and are very pleased. Especially with the fast and helpful support that are very attentive and immediately starts working on a patch when we found a bug in iOS (not unexpected) to work around. Very good functions and over all a very useful program.

Cons: Pricing for the second level (first paid upgrade) might be a very steep for some organizations. In Sweden izettle is a very common payment solution that you currently operate independently so you need products and prices to coexist in two different systems but for small businesses this is probably not a big issue.

Overall: Easy to tell kitchen staff what to do, how and when. Less risk of messing up orders.