# Bookwhen Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bookwhen the right Scheduling solution for you? Explore 179 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157881/Bookwhen/reviews --- Bookwhen 4.9 (179) [View alternatives](https://www.capterra.com/p/157881/Bookwhen/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Bookwhen Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews AM Aries M Sales and Customer SupportRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “Overall, Bookwhen definitely simplifies our booking process.“ June 10, 2024 AM Aries M Sales and Customer SupportRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “I would say that having a wide range of features can be a little overwhelming for some users, especially for a company like us with just simple booking needs.“ June 10, 2024 JS Jo S Fitness InstructorHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “The staff are fantastic.“ May 21, 2024 AH Adam H DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Very hard to switch classes for the user“ November 5, 2024 CE Ceri E Parent and Baby Wellbeing Specialist, Hypnobirthing Educator and Infant Massage & Yoga teacherHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “The customer service is responsive, swift and efficient and it just makes bookings, ticketing and scheduling so much easier.“ July 27, 2022 PR Patricia R Marketing ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “The CLASS PASS feature was great at first but the way it was built on the page is annoying. If students click their preferred class pass it doesn't lead them to a page showing only which classes are applicable, it just leads you back to the main page.“ May 27, 2021 Lee M DirectorMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “Once you know what you're doing, it's a great product - but it definitely needs some work on the user interface to add calendar links and to be able to cancel booking easily.“ May 27, 2022 HC Hazel C Pilates instructorHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “The one problem I had with the software (no class swaps) is now fixed.“ December 9, 2022 ## Showing most helpful reviews Showing 1-25 of 179 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Clare C. Customer Success Specialist Computer Software Used the software for: 2+ years ### "A great little booking tool and all for free!" March 21, 2018 4.0 Helps us to stay organised when customers book in with us for webinars, consultations and online training sessions. Pros It has a simple interface where you can customise your event(s) and take multiple bookings or limit to just one booking per customer. We use it to allow customers to book in for online webinars, consultations and training sessions. We don't need to take any payment so I haven't used that part of the service. It must be simple to use, as I've never had to reach out to their support team or even online documentation - it's all pretty self explanatory once you've had a poke around to familiarise yourself first. Cons It used to look a little dated but they recently got everyone on the old version to update to the new version (still free - yay) and it looks better now. It would be nice if you could customise the public facing page a little more, but for a free package, I'm not complaining! Review Source Response from Bookwhen March 26, 2018 Thanks for the review, Clare! Great that you're over on the new system now, hope you're enjoying it! AH Adam H. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great Value for simple bookings" November 5, 2024 5.0 Great system for simple class bookings. Can be slightly complicated initially setting everything up, but once up and running, it does the job well. Pros Excellent value and easy to use. Very responsive support team Cons Very hard to switch classes for the user Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reason for choosing Bookwhen Price essentially and too many features we didn’t need Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Too labour intensive being a manual process Review Source VR Verified Reviewer Marketing Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great platform for small studios but lacking in features" May 27, 2021 3.0 Pros Setting up classes is quite easy, especially with the featuring of repeating weekly and being able to click which days applicable. All our students love the automatic reminder emails 1 day and 1 hour before the class. You can also attach your own Zoom account which will automatically create zoom access codes. Checkout is also a breeze since you can pay via credit card directly. PayPal also receives the payment in real time. Cons I don't like the fact that the zoom codes are automatically sent to the students whether or not they have settled the payment already. If they paid via Credit Card then that's okay, but if you also accept payments offline such as via Bank Deposit, GCASH, etc., this is bothersome. The booking page is VERY plain and has 1 static look. Basically, it will just list down ALL your available classes and dates in ONE column. The most you can do is have button filters at the top of the page that will filter it depending on the class but again, it will just be in ONE list. Booking multiple classes is tiresome since students will need to click each date and add to the cart one by one. There should be a better way of choosing dates. The CLASS PASS feature was great at first but the way it was built on the page is annoying. If students click their preferred class pass it doesn't lead them to a page showing only which classes are applicable, it just leads you back to the main page. This makes our bounce rate really high. Review Source CL Claire L. Owner Sports Used the software for: 1-2 years ### "I bloomin' love Bookwhen! " November 5, 2019 5.0 1\. I am saving myself a ton of time (literally hours each week) on bookings, cancellations, transfers and waiting lists. 2. I have definitely made more money using Bookwhen than doing the old paper / cash method. I set Bookwhen up so that all payments are taken in advance. This eliminates any risk of someone turning up $5 short, or forgetting their wallet. It also eliminates me having to remember who owes me what. Having it all automated means the money just lands in my account. I literally love Bookwhen and hope they never get sold to someone else or change anything!! Pros Where do I begin with the pros of this software? There are so many! I run a tiny yoga studio and I am the only teacher. This software manages all the bookings, provides a waiting list option, allows me to offer ten-passes, multi-class discounts and promo codes. It lets me have more than one schedule (e.g. I have one for my regular classes; one for a retreat; and one for some special workshops. The great thing about this is that e.g. the workshops are only open to a select group of advanced students, so all the other students don't even see that on the schedule). It also allows the students themselves to cancel or transfer their bookings, which saves me a ton of time... Before I opened the studio, I had thought about going old-school and using text message / physical ten-passes / cash payments. Thank god I didn't do that. The amount of cancellations and transfers that people do would have meant that I spent my entire life remembering whether Betty was coming on Tuesday, or if Bob wanted to come on Thursday if there was a spot, and did Marion say that she would let me know about Saturday. I also love that it integrates with Stripe, which is very easy to use. Added to that, the customer service is exceptional. There is an easy to use chat button, and whilst it is not manned 24/7, I always get a response by their next working day. The response always answers my question and the customer service agent is always polite (even when I am probably asking a dumb question). Cons There are a couple of slightly clunky features. Everything does do as it should, but occasionally it takes you a moment to figure out what to press to make it happen. However, the Bookwhen support team is so responsive and really open to suggestions about how to make it better. Alternatives considered [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Bookwhen I chose Bookwhen because of its simplicity and its price. It is excellent value for money. Subsequent to choosing Bookwhen, I have been harrassed by phone and email from one of the other major providers, hassling me to switch to them. I had to threaten them with legal action to make them stop calling me. My experience with Bookwhen is in complete contrast with the hard-sell methods employed by this other large and well-known provider. Review Source Response from Bookwhen November 7, 2019 Hi Claire, thank you so much for leaving such an honest and detailed review. We really appreciate you taking the time and this will be hugely useful to anyone looking for a new booking system! Hopefully one day we can provide instant live chat support in Australia :-) Really great to have you on board! - Jenny RB Rick B. Instructor Sports Used the software for: 6-12 months ### "Excellent product that meets all of our needs" May 15, 2021 5.0 We required a booking system to help us manage restrictions and limitations that we had to put in place for COVID. However, having used the system for several months now, we're confident that once restrictions end we'll continue using Bookwhen. It's just a nice simple system, that ticks every box. Speaking as a professional web developer, it's incredibly rare that I find a system that just works, has a good user experience, or has all of the features you'd expect, and to tick all three of those boxes makes me incredibly pleased! Pros We needed software that allowed us to manage bookings and limit the number of spaces that could be booked, primarily due to COVID restrictions. During lockdowns we kept this system in place for our online sessions, which integrated beautifully with our Zoom account. The system was easy to set up and get started with, especially compared to the other solutions I found. Cons There's nothing that I can say is a negative for Bookwhen, in fact it keeps surprising me with the features it has, it just overall fits our needs. I guess the only thing I could say is that the 'Customers' section could have more customisation, we tend to get people booking and ultimately end up with duplicate names tied to the same email account, however that's likely more our own setup of Bookwhen. Alternatives considered [BookingLive](https://www.capterra.com/p/122429/BookingLive/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Bookwhen I tried several companies other than those listed above, and each either didn't meet our needs, or was just insanely difficult to setup and manage. I'm a web developer, and one of the needs I had was that this had to be easy to use so that my less tech-savvy colleague could easily set things up and manage it. After trialling Bookwhen, the ease of setup and management, coupled with the fact that it met our needs fully, it was a solid choice for us. Review Source AO Andrea O. Perinatal Yoga Teacher Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for a small business!" November 10, 2019 4.0 My overall experience is positive. Bookings have increased, admin time has decreased and the chat support provided by BookWhen has been quick to resolve issues. Pros For me the greatest advantage is that it has given me more time. Doing all the bookings myself and the emails back and forth and trying to workout payment methods was very time consuming. Now I receive fewer emails to respond to with most customers just booking on and choosing to pay online. I feel that bookings have also increased since having the BookWhen system. Cons I'm not very good with using technology and it's taken me a bit of time to get my head around how to set up the BookWhen features and use them. I find that for me it's often a lot of trial and error. However, I do frequently go to the support section to read the articles which are most often quite helpful. I do wish that the forms section was more sophisticated. I tried using attachments for my forms - however customers rarely print them off and bring them to class. Paper forms is something I'd really like to get rid of. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Bookwhen Mindbody had more features than I needed and is expensive - seemed more suitable for larger business. I really liked the forms feature of Vagaro - and that nearly swayed me; but it also had a cost that I felt I couldn't justify for my very small business. Bookwhen covered everything I needed for my small business and at a reasonable cost. Review Source Response from Bookwhen December 20, 2019 Hi Andrea, thank you so much for leaving us such an honest review! It's nice to learn you've got less admin and more bookings since using Bookwhen :-) We're sorry to hear it took you a while to get up to speed - do make the most of our support team, as we're always happy to help out! Regarding your forms, we'd love to chat further to see if it would be a possibility to recreate your form file as booking fields instead. Please do get in touch if this is still an issue. Best wishes, Jenny KN Kat N. Owner and teacher Education Management Used the software for: 2+ years ### "Awesome solution to class tickets with good support & very good pricing" February 23, 2021 5.0 I am so delighted every day we found Bookwhen. We were using Mindbody before and paying over £200 month, now we are paying £23 a month for a better less complicated booking system. It's so easy to upload courses, add extra dates etc. The support is very good and fast email response, they even offer to call me when I'm really stuck Pros The class passes is a great system, enabling students to bulk buy then use up as they go. The discount codes are good. the schedule is so easy to link up to our website. I LOVE that students can easily see how many spaces are left on a course Cons The only thing I struggle with is the discount codes have to be either for tickets or class passes, I wish they could be used on either. It also doesn't have gift cards facility but actually this is fine because we use GiftUP, a separate app widget on our site to sell the cards, then as people buy them we add the generated code into Bookwhen as a discount code Alternatives considered [BookingLive](https://www.capterra.com/p/122429/BookingLive/) Reason for choosing Bookwhen Booking Live didn't have one of the key features we needed, unfortunately I can't remember what it was now! It was also more expensive Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) It was sooo expensive! £208 a month I think Review Source EV Elena V. Manager Entertainment Used the software for: Less than 6 months ### "Exceptional customer service, support and fantastic product - these guys have everything covered. " May 26, 2022 5.0 Pros The simplicity for the end user and the simplification of our in-house processes. It has completely transformed and taken away so many issues that we had with our previous WordPress plug-ins, and it appears that every angle has been considered so that just about everything you need has been thought of. On top of that the customer service and support are exceptional, and a standard to aspire to, as are the detailed how-to guides that will answer just about everything you can think of. Cons Nothing significant really. I initially didn't find the booking page that attractive, but once it had been customised and set up I changed my mind about that. I would have liked to have customised the filter button colours to our brand colours as well. I also would have liked a work-around for when someone has booked already but goes back to add a child or an adult later and it doesn't allow them because of the duplicate booking. Alternatives considered [Corsizio](https://www.capterra.com/p/148885/Corsizio/)[Pembee](https://www.capterra.com/p/228928/Pembee/) Reason for choosing Bookwhen The simplicity for the end user. It also had all the features that we required straight away. The knowledge of the sales team was excellent and their confidence in answering our questions immediately gave us confidence in the product and reassurance that in the event of any issues we would have support. Review Source RS Ruth S. Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Simple to set up, affordable, great features, great customer support. Ticks all the boxes for me!" January 31, 2020 5.0 I've been using Bookwhen for a week now and I'm struggling to find something I don't like about it after having spent weeks searching for affordable software that actually does what I need. I'm loving it! Pros A price that is affordable for my small freelance business, ease of use with some really great features such a several ticket types/earlybird options, multiple locations for classes/events, showing how many spaces are still available for each ticket type, very quick and helpful support. I also love that I can embed the calendar onto my website's 'What's On' page and clients book directly from there. Highly recommended! Thank you BookWhen!!! Cons Yet to find any to be honest! I finding it's offering me everything I was looking for in a booking system. Reason for choosing Bookwhen No nonsense, honest piece of software. It feel like these guys built this platform as they knew there was a massive gap in the market for an affordable AND functional event booking system for small business. I'm so grateful for this software, the clunk in my business flow is now gone! Switched from [SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/) I found Simplybook me was incredibly difficult to set up for classes, great for 1:2:1 stuff but very limited on features available on the standard plan. I just found it time consuming and frustrating in the end. Review Source Response from Bookwhen March 2, 2020 Hi Ruth, thank you so much for your kind words, it's really great to hear there's nothing you'd change about Bookwhen :-) If you do think of anything in the future, let us know! - Jenny AM Aries M. Sales and Customer Support Retail Used the software for: Less than 6 months ### "Bookwhen Feedback & Review" June 10, 2024 5.0 Overall, Bookwhen definitely simplifies our booking process. I like that there are knowledge base to help us get the most out of the system. In terms of cost, the Lite plan definitely provides a good value, especially for small sized businesses like us. Pros I really like the fact that it can be sync with Google calendar to ensure that our bookings are incorporated with current schedules without any hiccups. The initial setup is very straightforward and I really appreciate the responsiveness and helpfulness of the support team. Cons I would say that having a wide range of features can be a little overwhelming for some users, especially for a company like us with just simple booking needs. Review Source JS Jo S. Fitness Instructor Health, Wellness and Fitness Used the software for: 2+ years ### "I love Bookwhen" May 21, 2024 4.0 The staff are fantastic. I always get quick replies it easy to understand language Pros Customers can make their own purchases with ease. This has given me lots of free time as before they always had to contact me directly Cons I would like to be able to write comments on my registers Review Source CD Colin D. County Training Manager Professional Training & Coaching Used the software for: 2+ years ### "Bookwhen - if you want one headache off your mind" June 7, 2021 5.0 This is a great tool and I would thoroughly recommend it to anyone wanting to manage bookings in a way that looks professional. Bookwhen are speedy when responding to questions and are a pleasure to deal with from a customer service perpective. Pros The ease of creating a booking process, which feels like its ours, is simple to use but gives us everything we need. It has made it significantly easier for me to manage training. The ability to create time bookable time slots within an event has been useful. Cons I think the pricing might be a little more nuanced. That said, I would have to acknowledge that Bookwhen were very accommodating when we came on board and did let us use functions at a reduced rate. It is a big jump to the next level if we want more functionality. Reason for choosing Bookwhen Recommendation. Because Bookwhen were flexible on the pricing to get us going. Review Source KP Kimberlee P. Company Director Health, Wellness and Fitness Used the software for: 2+ years ### "BOOKING SYSTEM EXCELLENCE" January 16, 2017 5.0 I considered many different booking systems for my fitness business - but none of them offered the simplicity and user clarity that Bookwhen does. I can create recurring events with customer payment facilities attached easily, run detailed reports to understand booking trends, collect customer information for mail outs. Bookwhen even offers creativity to make the customer facing pages the same colours as my brand, upload my company logo, attachments, feature social media buttons etc. Bookwhen's own features even prompt me to gear my business in new ways: various ticket types offer the ability to sell to the customer in various avenues, without over-complicating things. Even when I wanted to offer a commission-based element to my business that they didn't already support, I approached the team to see if they would code something specifically to support my business needs and together we made it happen. This sort of service is second to none. The best part is that anytime I've ever needed support (which is a lot) I can use the instant chat feature, email and even call the support team to get approachable service and considered help. Within 2 years using Bookwhen my business had grown from a sole trader to a large limited company - without such a fluid booking ability for my customers this would have never been possible. The subscription price is competitive and the features and service are top notch, I fully recommend Bookwhen. Pros Its simple to understand, offers lots of features, its support team is always available. Cons Nothing. Review Source Response from Bookwhen January 18, 2017 Thanks for the review, Kim! It's been so exciting watching Bounce go from strength to strength with bookwhen - you're scaling so fast now! A great partnership where you've really helped us with innovation on the software. All the best for 2017! WH Wendy H. Fitness Instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "Fantastic Customer Support" May 4, 2020 5.0 I started using Bookwhen to schedule and administer Pilates, where clients must pay in advance for class, and which I keep to a limited number of participants. Bookwhen has been really powerful for me in lockdown - the integration with Zoom and YouTube has just made the logistics and admin for live stream and videoed fitness classes: I can offer my clients bundles of classes through different channels that I wouldn't be able to do otherwise. Pros Very intuitive; lots of guidance and advice available, and the Customer Service is so prompt and helpful. I use it for booking/payment of Fitness classes and it feels much more professional than manually administering customer contact. I love the automated email reminders. Overall, it is so easy to set up. And the monthly fee is scalable, so I started off with a free trial, and then the most basic offer, and have moved up as I have learned what more the software can offer. Cons The way that customers book - the steps involved in selecting each session individually - is the only thing I can think of. And none of my customers have complained, so this is being really picky! Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Review Source Response from Bookwhen September 3, 2020 That's great to hear you found us professional and intuitive! Thanks Wendy! Jen CC Claire C. Director Leisure, Travel & Tourism Used the software for: 2+ years ### "The perfect fit " January 12, 2017 5.0 I spent months trying to find the perfect booking system to meet my needs. There were many good products on offer, but nothing that gave me what exactly what I was looking for...there was always a compromise somewhere. I then found Bookwhen and it was a perfect fit. It has revolutionized the way we operate our business. It is user-friendly, very easy to navigate both backends and for our guests and it has a great design/layout which matched the look and feel of our website. Bookwhen also offers quick and professional support whenever you need. I was able to share feedback, so when the new system was introduced with the new improvements, I felt that my feedback was taken into account and that we had grown together! It really is a fantastic booking system, our business is running at 100% occupancy and I feel that this is partly due to the ease of online bookings. We will be going into our 5th year with Bookwhen and I cannot recommend it highly enough. Pros Ease of use/very simple back end User-friendly, clients find it easy to use and we have never had someone, not book due to the difficulty of the booking system. Great design - Clean and neat Does exactly what I need it to do Excellent support Cons Nothing I think it has more features than I am making full use of! Review Source Response from Bookwhen January 13, 2017 It's always great working with you Claire - 5 years and still going strong! Hopefully you have some room free at some point this summer so we can visit your beautiful retreat! CB Catherine B. Manager Non-Profit Organization Management Used the software for: 2+ years ### "Bookwhen has made a massive difference!" August 19, 2021 5.0 Great customer support. Very patient and friendly! Pros The automated system that enables customers to determine availabilty and book in themselves 24/7. Cons Would like to more easily amend booking infomration if there are changes e.g. to attendees. Also wouold like to be able to transfer payment if a booking is cancelled before a transfer is made. Also cannot currently transfer to booking of higher vale and pay the difference. Reason for choosing Bookwhen Seen it used by other small businesses that I liked! Review Source JT Jennifer T. Sling Librarian Philanthropy Used the software for: 6-12 months ### "Quick and easy bookings for our sling library" July 29, 2019 5.0 We run a sling library for local parents, holding three sessions each month. We're volunteers doing it for free. We were finding that far too many families were turning up for us to deal with, meaning they had to wait ages to see us, and we were stressed, run off our feet, and running over time, ending up late to collect children from school and nursery. We set up a Bookwhen account so we could organise the sessions (so everyone doesn't arrive at 11am) and set a maximum number of available slots. It's made a really positive impact... we no longer dread busy sessions and customers know they won't have to wait long. Pros This software is easy for customers to use and takes the load off us, because we know that once the maximum number of bookings is reached, nobody else can book, so we don't end up with over-attended sessions. Cons Setting up new events is a little long-winded... if we could copy an existing event and change the date, that would be handy. If I accidentally click on our own account link, I can't sign in as admin, so I have to re-enter the general Bookwhen page to log in. Also, when we send customers a link to our page, it seems to send them in to one particular time slot, and the less logical among them don't realise they need to press back to get out to all the available booking slots. Reason for choosing Bookwhen Bookwhen had a simple interface and the functionality we needed. Review Source Response from Bookwhen August 8, 2019 Hi Jennifer, thanks so much for leaving us a review! I'd love to address some of your cons, as it will be helpful for you to know how to avoid these in future! First off, you can duplicate an entry for exactly that reason, to save setup time by just changing the date. Send us a message if you're unsure how! You can log in to your account from any Bookwhen link, so please do get in touch so we can explain further if need be :) When sharing your public page with customers, make sure you're sharing just the core page url, like https://bookwhen.com/example , with the bit behind the / but nothing more than that. That way no event is pre-selected for the customer Thanks again, so glad to hear how well the system is working for you! - Jenny JC Jules C. Yoga teacher and sound therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Brilliant!" May 3, 2020 5.0 I now have way more time, I don't have to manually 'register' my students. I also don't have to worry about who has paid for class, the online payment system has sorted that. My students love the ease of booking class. I just have to work out how to link Zoom to Bookwhen so I will be messaging \[SENSITIVE CONTENT HIDDEN\] in Customer Support to help. Customer Support is AMAZING by the way, they are so helpful and have so much patience. Bookwhen has been a revelation. Pros Once you get used to the layout and the different functions, it is an easy system to run. Cons It did take me a little while to overcome my resistance to technology and I definitely made things harder for myself in the early days. If you are like me and struggle with tech stuff setting up Bookwhen may be a challenge. Review Source Response from Bookwhen September 3, 2020 I hope we managed to answer your query on the Zoom integration Jules! It is a relatively new feature and a lot of our customers love it so we're quite proud of it :-) Thanks for your review! Jen AG Amanda G. Gym manager/co owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Saved our Business" April 30, 2021 5.0 We had a pay on entry system before COVID, then requiring a system to monitor and control numbers this system is perfect. We now have a number of all our members, a Fantastic booking system that makes our lives so much easier, a simple register saving time, plus we receive the funds even if participants don’t attend. Customers of ours all comment on how much easier this system is, they no longer need the cash. Simple process, easy to change and transfer times/ days. Happy members, happy gym. A total lifesaver at such difficult times. Thank you so much you have made a huge difference to our business, adapting to difficult times, making life so much easier for everyone. Pros So easy to use, Let’s us know exactly how many participants we have to plan sessions, Know we have enough in to cover all the overheads. Excellent service, personal service if you have any issues/queries, you can have an actual conversation with a person! Cons Just an ability to book a number of places from 1 email account. Other than that (of which they could probably now already do) nothing at all. Such a life saver! Review Source HN Hannah N. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Outstanding software and customer support" May 21, 2021 5.0 Due to Covid and new strict rules regarding gyms and fitness centres, the Bookwhen system has become a necessity to my business and I'd be lost without it. It has seamlessly fitted in with my business needs. Pros The whole system is extremely easy to navigate and offers everything a fitness studio requires. Any questions and the fab support team get back to you asap and are all super friendly. I'd definitely recommend the software to anyone and I already have. Cons Integration was simple. I'm not a tech person at all but setting up the system was fairly easy and any questions were either in the brill FAQ section or was answered quickly by one of the excellent support agents Reason for choosing Bookwhen It had everything and more that I required to run my business safely Review Source CE Ceri E. Parent and Baby Wellbeing Specialist, Hypnobirthing Educator and Infant Massage & Yoga teacher Health, Wellness and Fitness Used the software for: Less than 6 months ### "Makes life easier!" July 27, 2022 5.0 Great customer service and overall really user friendly and efficient and no issues so far. Pros It's easy to use, navigate and adapt to your business and needs. The customer service is responsive, swift and efficient and it just makes bookings, ticketing and scheduling so much easier. Cons The cost is still quite high for a monthly service especially for a small sole trader business like myself, a scale of payment options would be great whereby individuals, start ups and small scale businesses could pay a lower rate than bigger businesses - anything to keep costs low would be welcome. Loyalty and referral discounts too Review Source SM Sarah M. Fitness Coach Sports Used the software for: Less than 6 months ### "More time to do what you do!" March 2, 2021 5.0 Awesome! Professional looking 'shop' front, less admin for me giving me back time to work on my real work - the planning and coaching and building my business! Clear integration to Zoom and PayPal. And again, great support team response giving you confidence that help is on hand if it all goes wrong. Thanks Bookwhen! Pros The integration to Zoom is super helpful. My class members book the class and the system sets it all up through Zoom for me - they have one click entry, I have my meetings all in! Boom! The categories in the platform are easy to personalise and my biggest shout out is to the support service - any email queries I have sent in have been answered promptly and fully - it has really helped me gain confidence in the platform and having that real time support is brilliant. Cons I am aware the platform continues to be developed but it would be awesome if there was some way of the system automatically checking folk in, so tracking attendance and then also noting popularity of classes over time. There is a workaround using your own spreadsheet (and manually clicking folk in), but this next level would be great to see. Reason for choosing Bookwhen Went on a recommendation in a business FB group post. Review Source DR Debbie R. Owner Used the software for: 2+ years ### "Great, easy to use" May 15, 2018 4.0 Pros Easy to set up Easy to manage Saves time Good price Reply quickly to messages Simple Easy to adjust Cons Would like a membership option where clients can book 1 or 2 classes per week anywhere on the timetable and this currently isn't possible. Would like client profiles to enter info about current members and prospects. Link to MailChimp would be amazing. Review Source Response from Bookwhen September 10, 2018 Thanks for the review, Debbie! Memberships are something that's coming towards the end of the year :) In the meantime there are some really strong workarounds that we'd be happy to explain if you get in touch. We're also going to have an auto-upload to Mailchimp lists soon too, and it's all GDPR proof :) Thanks, Luke LL Lisa L. Director Used the software for: 2+ years ### "Great customer support and great for small businesses like mine." May 17, 2018 4.0 Pros It's a good price for what I get and it works well for my purposes generally. I like to use the voucher system but don't think I get the most out of it because I don't know how. Cons I really want to have reminders and waiting lists but will never need the extra bookings or admins so the package is limiting for my use. The landing page could look smarter and some of the print is too small or not obvious. eg voucher code and select number should be easier. Review Source Response from Bookwhen December 19, 2018 Hi Lisa, thank you so much for taking the time to provide valuable feedback. Please do reach out to us for any questions around vouchers - we would be very happy to help. - Jenny LH Laura H. Director Music Used the software for: 6-12 months ### "Great for children's classes!" September 3, 2018 5.0 Brilliant, exactly what I was looking for. Pros Bookwhen was the only booking software I found that was really tailored for running children's clubs and classes, not primarily an appointment booking system, which I didn't want. It is simple for my customers to use and although it has taken me a while to get all of my information on and work my way round the system (but then don't they all?) it does everything I need it to do. The help service is really good, offering help articles, live chat or on the phone. They are UK based and real quick to respond. Cons Just the time it took to work it all out, but all the other trials I did were the same, I don't think there is any quick fix! Review Source Response from Bookwhen September 10, 2018 Thanks for the love, Laura! Really happy to hear we're supporting your business. We agree - we've made lots of iterations to ensure we fit like a glove when it comes to Children's Activity businesses! Love from the Bookwhen team. 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