Average Ratings

6 Reviews

  • 4 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

Vendor has not completed this information.


About Mia

The automated marketing assistant that will get you new customers, 5-star reviews and loyalty. Guaranteed.


Mia Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

Mia Reviews Recently Reviewed!


BEWARE

Oct 07, 2018
1/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Probably great for some companies or transactional small businesses.

Highly automated

Cons: Pressured sales and poor customer service

Completely inflexible interface

Inability to customize virtually ANYTHING on their automated emails (which is where the value of the system is)

Horrible issue resolution

Overall: The sales rep I had was really good at overcoming our initial objections and we decided that this would potentially be a good investment and we'd give it a shot. They have no free trial, so you can get a sales person to walk you through the system, but there were things we didn't think to ask and didn't know the system wouldn't do until AFTER we got in it and started to play around. Shocked to find that virtually nothing is customizable (outside of creating a whole manual campaign that you could do yourself for free in MailChimp which strips away the entire value of the Signpost system). In this day and age, to not be able to modify the look and feel of the automated emails, fix the size of your logo, control the branding, adjust the text, or at LEAST be able to add your own custom message is insane.

Once we figured out that this was all locked and un-editable, I called and asked to get out of the contract thinking that there had to be a grace period or something since we hadn't even done anything with the system yet and it was less than a week since we signed up. We were also assured by the sales rep that if we weren't happy, we could cancel. Apparently none of that was true.

I've now spent a couple of hours on the phone with them and the "best they can do" is charge me for 6 months instead of 12. I'm not done fighting them on this and am hoping they'll do the right thing since frankly it's just bad business to refuse to let us out given how frustrated and unhappy we are.

Vendor Response

by SignPost on October 12, 2018

Hi Deborah, we're happy that we were able to reach a resolution with you offline. Let us know if you have any additional questions!

I have received countless 5 Star Review because of SignPost

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Signpost is working systematically behind the scenes to gain you 5 Star Reviews. I have used it for my business and gained countless 5 Star google reviews for my business

Cons: Sometimes the help desk is not super easy to get in touch with...but they always are there to assist if needed.

Overall: Product is amazing and has gotten me so many 5 star reviews that it is shockingly good

Vendor Response

by SignPost on August 20, 2018

Hi James, we are pleased to hear that you have been able to gain great online reviews using our service. Always remember that you can reach out to our support team during our business hours of Mon-Fri, 9am-6pm EST if you need any assistance or have any questions!

Capterra loader

Not what I expected

Feb 08, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I did like that the system recorded who was calling and would ask people to give us reviews on Google or Yelp.

Cons: That the system wanted to ask everyone to accept texting. I didn't care for the email system, it wasn't very user friendly especially creating groups.

Overall: Information about callers

Great, flexible Marketing Campaign tool using Artificial Intelligence to your advantage

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Mia is a great tool for providing automated recommendations for marketing campaigns for your business. It leverages artificial intelligence to determine who your target market(s) should be and makes your marketing campaigns so much more focused and easy to produce. It's also built to be easy to use, even (and in particular) for small business owners who have very limited bandwidth to learn and use it.

Cons: I haven't really run into any significant problems so far, so I don't have a lot to offer in terms of Cons for this product. It's well built, easy to use and doing what it said it would.

Overall: Ease of marketing campaigns, especially for areas of the business that tend to operate on small budgets and in isolation.

Many, many online reviews

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Started using signpost and have gotten many many online reviews for my business. I like that it is systematic. Signpost simply works for you in a marketing effort when you are doing other things.

Cons: Hard to say...cause it flat out works. If one con...i would say that you have to keep uploading new lists and directing those lists with specific marketing efforts depending on who is on list.

Overall: More online reviews than I could have possibly gotten on my own.

Signpost is a CRM software that does pretty much everything you could want - but it's expensive

Oct 13, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Flexible campaign platform, collects reviews and feedback automatically, forwarding number and texting.

Cons: It's really expensive, and for a small business that can be difficult. But they've been really great about cutting me deals when I need them