# Signpost Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Signpost Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more.

Source: https://www.capterra.com/p/157887/Mia

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# 

 Signpost Software Review 2026: Features, Integrations, Pros & Cons

Last updated on February 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Signpost

## What is Signpost?

Signpost is the complete and automated solution to collect customer feedback, get more and better reviews, win new customers, get referrals and increase repeat business.

## What is Signpost used for?

[Customer Experience](https://www.capterra.com/customer-experience-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)[Review Management](https://www.capterra.com/review-management-software/)

Overall rating

Based on 57 user reviews

Reviews sentiment

Positive

75%

Neutral

12%

Negative

12%

Starting price

$199

Per User, Per Month

Free trial  
not available

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Do you work for Signpost?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.signpost.com/&name=Signpost)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Signpost

4.1 (57)

VS.

[4.7 (2,781)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting Price

$199

Per User, Per Month

Starting Price

$39

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (57)

Ease Of Use

4.7 (10,408)

Value For Money

3.8 (56)

Value For Money

4.5 (6,449)

Customer Service

4.1 (57)

Customer Service

4.5 (5,756)

## Signpost alternatives

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting price

$14.00

Per User, Per Month

[4.7 (944)](https://www.capterra.com/p/137289/Typeform/reviews/)

Starting price

$39.00

Per User, Per Month

[4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/)

Starting price

Contact vendor for pricing

[View all alternatives](https://www.capterra.com/p/157887/Mia/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Customer Segmentation

4.3 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Process of dividing customers into groups based on common characteristics

Email Management

3.7 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Manage, store and organize emails within the system or via third-party apps

Negative Feedback Management

4.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Identify, track, and respond to negative feedback

Reporting/Analytics

4.0 (3)

0.00% of 3 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Email Marketing

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Create and send email blasts/campaigns

Review Monitoring

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Automatically monitor and receive alerts for any new online reviews

Signpost 14 features

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Process of dividing customers into groups based on common characteristics

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Identify, track, and respond to negative feedback

View and track pertinent metrics to find patterns and gain insights from data

Automatically monitor and receive alerts for any new online reviews

Notifies a business when a review is left

Allows businesses to request reviews from their customers

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Get Advice

We can help you find the software with the features you need.

Features

4.0 (57)

4.0

Based on 57 reviews

## Pricing

Value for money

3.8 (56)

Basic

$199.00

Per User,Per Month

Value for money

3.8 (56)

3.8

Based on 56 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.1 (57)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (57)

4.1

Based on 57 reviews

## User reviews

Overall rating

4.1

Based on 57 reviews

Filter by rating

5(32)

4(11)

3(7)

2(2)

1(5)

Mentioned topic

Sorted by most recent

ER

Erica R.

Owner

Construction

### "Not going back"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

4/10

October 30, 2024

It was ok until we were ignored. Honesty and integrity are important to us, and it seems like they lack this.

Pros

Customer service was good. We worked with \[sensitive content hidden\]. She was kind and helpful. We only worked with them for a month because we just weren't utilizing the services that much.

Cons

The dispatchers didn't seem to have much personality. They were kind but flat. Signpost was a bit pricey. They did give us a good deal to try them out for the first month. We were quoted a price, but they charged us an additional $25. When I reached out to \[sensitive content hidden\] and the gentleman (\[sensitive content hidden\]) who signed us up, my emails went unanswered. We were going to sign back up when the time was right, but now we're not.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KM

Kevin M.

IT

Telecommunications

### "Local service providers benefit with Signpost"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 3, 2024

Our partners who provide local home services enjoyed having us operate Signpost on their websites for survey feedback, reviews, and similar utilities.

Pros

Great for local service providers, with robust agency support.

Cons

Not a lot to dislike! I like the platform quite a bit.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JB

Jennifer B.

Administrative Assistant

Construction

### "Signpost Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

October 19, 2023

I am happy with the overall experience

Pros

I like that if I cannot answer a call, they are able to answer and get the information I need to be able to call them back.

Cons

I do not like how much we have to pay for the service

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AG

Archie G.

President

Construction

### "Signpost Answering Calls"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

August 7, 2023

We have used SignPost for about 18 months. We quite the review management since we found a much less expensive option that does basically the same thing with a small price tag

Pros

Signpost has a US based call center with native English speakers

Cons

Call center employees do not follow directions

Alternatives considered

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reasons for choosing Signpost

Price

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KF

Keli F.

Store Manager

Retail

### "Not a fan of the new Hub"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

November 18, 2022

Happy overall. Customer service is always quick to help. They are trying to improve things, hope they do sooner than later. 4 stars overall.

Pros

Being able to contact customers through text is great. Keeping track of how much or how little customers engage is awesome.

Cons

There are some kinks in the New Messaging Hub. We have talked to our reps before and it still happens. We will send one customer a message and that message will appear on another customers conversation.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Mailchimp did not provide as many options for what we could do with it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BH

Blake H.

Owner

Construction

### "New employees - untrained receptionists"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

June 3, 2022

Moved from another service that was more expensive. The adage, you get what you pay for applies. Customer called and I never received the message. A customer called and the receptionist was aggressive and rude. I tried to cancel the service and was charged an additional month when cancelling on the renewal date.

Pros

The price was competitive and less than other services

Cons

The quality of the receptionist and billing practices.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CK

Carita K.

COO

Consumer Services

### "Could Work "

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

June 2, 2022

Customer service is helpful until you have an issue.

Pros

Easy to use and great review generator.

Cons

The integrations can be a hassle. The automations will cause premature review requests to be sent to prospects before they become customers. This is very annoying and we lost a client and a huge opportunity. We did end up saving the relationship but premature requests make companies look like they are desperate for review which is distasteful.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Business Owner

Real Estate

### "Most Valuable Employee!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 12, 2020

Pros

Hiring Signpost is like hiring another employee just to keep in touch with our past customers to ensure each one is still satisfied with our service. What a priceless tool for small business. I can't recommend Signpost enough if you value online reviews! If a client is not completely satisfied, we can circle back and contact them to ensure they know we value their concerns and will strive to improve our service in any way possible. If a client is absolutely pleased with our service, Signpost puts them directly in front of Google and similar platforms with a single click to share their satisfaction with others considering our business. I have to say, Signpost has become a priceless employee at our company and one of our greatest investments! We continually recommend them to our clients who also own small businesses.

Cons

Signpost reaches out often just to make sure any ideas we have or would like to have implemented are addressed. Not a bad thing to say about this company.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 14, 2020

We're thrilled to hear this! Thanks so much for sharing your experience with Signpost, and for your collaboration with our team and referrals to other local businesses. We appreciate it!

DJ

Dan J.

Owner

Retail

### "Unhappy customer "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

November 11, 2020

Horrible

Pros

Nothing it was a waist of money. I should have stayed with Broadly

Cons

I was made me prepay for a year in advance, I sucked it up even through the pandemic. I canceled with them three weeks before the end of my contracted time. Did there stupid cancelation appointment hoop they require and then was still charged an additional full month. When I called in and inquired they coldly told me that I didn’t give a full 30 day notice and would have to pay for a full additional month. I explained to them that my company is suffering and we are months away from going out of business pleading with them to do the right thing and reverse the charge. The guy on the phone simply said, “it’s our policy, there is nothing that can be done”

Alternatives considered

[Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)

Reasons for choosing Signpost

Cheaper but in the end you get what you pay for

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

November 24, 2020

Hi Dan We appreciate your feedback, and are committed to making things right for you and your business. Our team connected with you two weeks ago to resolve the issue, so hopefully everything is good to go on your end. If not, please get in touch and let us know! Thanks, and have a wonderful holiday season!

HM

Hugh M.

President

Facilities Services

### "Signpost Delivers Resuls"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 8, 2020

Very positive, very responsive and conscientious about the quality of their work and customer support

Pros

The staff and their support, the are very responsive and offer good suggestions for how to communicate with clients and develop loyalty.

Cons

Creative Format options, limited, but improving

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 15, 2020

Hi Hugh, we appreciate your review and are always happy to help you out!

[View all Reviews](https://www.capterra.com/p/157887/Mia/reviews/)

Popular comparisons

[SurveyMonkey vs Signpost](https://www.capterra.com/compare/157887-253516/Mia-vs-SurveyMonkey) 

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