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better software since 1999
better software since 1999
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Signpost is the complete and automated solution to collect customer feedback, get more and better reviews, win new customers, get referrals and increase repeat business.
Provider
Signpost
Located In
United States
Foundation
2010
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, Documentation, Webinars
Support
Chat
20,000+ local businesses have improved their reviews and won new and repeat business with Signpost.
Content Source: Signpost
Based on other buyer's searches, these are the products that could be a good fit for you.
Signpost Reviews
Pros
Being able to contact customers through text is great. Keeping track of how much or how little customers engage is awesome.
Very positive, very responsive and conscientious about the quality of their work and customer support.
The staff and their support, the are very responsive and offer good suggestions for how to communicate with clients and develop loyalty.
We love the fact that It captures the voice, the appreciation of our customers for our service and helps them share it easily on the major review sites.
Cons
A customer called and the receptionist was aggressive and rude. I tried to cancel the service and was charged an additional month when cancelling on the renewal date.
I canceled with them three weeks before the end of my contracted time. Did there stupid cancelation appointment hoop they require and then was still charged an additional full month.
M worried about sending too many emails and annoying customers.
We were confused disappointed after signing the contract and not realizing the issues until during the onboarding process.
"Most Valuable Employee!"
Pros: Hiring Signpost is like hiring another employee just to keep in touch with our past customers to ensure each one is still satisfied with our service. What a priceless tool for small business. I can't recommend Signpost enough if you value online reviews! If a client is not completely satisfied, we can circle back and contact them to ensure they know we value their concerns and will strive to improve our service in any way possible. If a client is absolutely pleased with our service, Signpost puts them directly in front of Google and similar platforms with a single click to share their satisfaction with others considering our business. I have to say, Signpost has become a priceless employee at our company and one of our greatest investments! We continually recommend them to our clients who also own small businesses.
Cons: Signpost reaches out often just to make sure any ideas we have or would like to have implemented are addressed. Not a bad thing to say about this company.
Vendor Response
"Worth every penny"
Overall: Very happy. It has helped us show the world what great service we do
Pros: We love the fact that It captures the voice, the appreciation of our customers for our service and helps them share it easily on the major review sites. It also helps us identify customers who we did not meet there expectations so we can make that right for them.
Cons: I wish it would identify that a customer who has been solicited for a review 6-12 times is not going to fill out a review, but eventually they get so upset they give us negative feedback and then we have to go in and manually remove them from the mailing list.
Vendor Response
"Not going back"
Overall: It was ok until we were ignored. Honesty and integrity are important to us, and it seems like they lack this.
Pros: Customer service was good. We worked with [sensitive content hidden]. She was kind and helpful. We only worked with them for a month because we just weren't utilizing the services that much.
Cons: The dispatchers didn't seem to have much personality. They were kind but flat. Signpost was a bit pricey. They did give us a good deal to try them out for the first month. We were quoted a price, but they charged us an additional $25. When I reached out to [sensitive content hidden] and the gentleman ([sensitive content hidden]) who signed us up, my emails went unanswered. We were going to sign back up when the time was right, but now we're not.
"Local service providers benefit with Signpost"
Overall: Our partners who provide local home services enjoyed having us operate Signpost on their websites for survey feedback, reviews, and similar utilities.
Pros: Great for local service providers, with robust agency support.
Cons: Not a lot to dislike! I like the platform quite a bit.
"Signpost Review"
Overall: I am happy with the overall experience
Pros: I like that if I cannot answer a call, they are able to answer and get the information I need to be able to call them back.
Cons: I do not like how much we have to pay for the service
