# Page 2 | Signpost Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Signpost the right Customer Satisfaction solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/157887/Mia/reviews

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Signpost

4.1 (57)

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Last updated February 13th, 2026

# Page 2 - Reviews of Signpost

## Showing most helpful reviews

Showing 26-50 of 57 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JB

Jennifer B.  
Administrative Assistant  
Construction  
Used the software for: 1-2 years

### "Signpost Review"

October 19, 2023

4.0

I am happy with the overall experience

Pros

I like that if I cannot answer a call, they are able to answer and get the information I need to be able to call them back.

Cons

I do not like how much we have to pay for the service

Review Source

AR

Alan R.  
Photographer  
Photography  
Used the software for: 6-12 months

### "I love Signpost"

February 28, 2020

5.0

As a small business owner there is so much to pay attention to that doesn't include what you ACTUALLY provide as a service. Signpost is brilliant with their help they provide. It is like have an additional department in your business you can ring when you are in the weeds and there they are quickly with all the answers. They seamlessly provide you help and support while organizing you and helping you reach out to past clients, maintain current clients, and reach forward for new business. My business "RiverHorse Photography" is better for having included Signpost. I couldn't be happier with them and recommend them in the loudest of voices.

Pros

I love that customer service is attentive, it’s helped me connect with former customers, manage current customers, and acquire new customers. It has helped me organize myself in ways a one man operation can only dream.

Cons

There are hours for service. Sometimes I work at odd hours and because it is live human help, there are hours I have to abide by. They don’t work the odd hours that I do.

Review Source

Response from Signpost

March 4, 2020

Hi Alan, thanks for your review!

SJ

Shanta J.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Not a good value for the money!!! "

February 13, 2020

2.0

I don't appreciate the fact that Signpost will automatically renew. I don't like anyone spending my money but me. If I don't give permission to run my credit card, it shouldn't happen.

Pros

I was able to send offers to my clients. Other than that it was worthless.

Cons

It's not doing enough for my money. I was told that I would have help with social media also and that just hasn't happened. Reviews are fine but after a while it becomes redundant.

Reason for choosing Signpost

A much better subject is the fact that I just had a young man become very argumentative and disrespectful because Signpost wasn't able to charge my credit card without my permission. I was not that impressed with the service for the amount of money I'm paid, based on the service I was getting. If a representative is not able to maintain a cheerful and respectful attitude, I would suggest he/she finds something better suited for their personality. From this day forward I will never consider using Signpost ever again for any reason!!!

Review Source

Response from Signpost

May 27, 2020

Hi Shanta, I'm happy to learn we were able to reach a resolution for you offline. Please let us know if we can assist you further!

LJ

Lisa J.  
Owner  
Construction  
Used the software for: 6-12 months

### "Not for a new small business!"

April 23, 2019

2.0

This company makes a lot of promises but does not deliver! First they lock you into a contract that you just can not get out of!!!! These people are more about making money for themselves than helping your company make money... This program is certainly NOT a good fit for a very small, new company like mine, I come to find out! It is better suited for an established company that does not have the time to handle this type of stuff on their own. THIS IS NOT FOR A SMALL NEW COMPANY!!!!! Do not let them tell you that it is. They will NOT let me out of my contract even though they new it would not be a good fit for a brand new business like mine. When the guy that was signing me up asked how many contacts I had and I told him, I could tell in his voice that he was concerned. I should have picked up on it but I didn't ask him about it....He knew it wouldn't be a good fit for my business but he signed me up any way and now every month my bank account takes a hit that I can NOT afford! If your company is new or small enough to handle reviews on your own do NOT sign up for this!!!

Pros

It was pretty easy to use and that is just about it.... I do like that it takes the email address out of your email and adds it into Mia

Cons

This is not for a Small New business! It has done nothing but drain my bank account and they will not let me out of the contract even though it is not a good fit for me at this time.

Review Source

Response from Signpost

April 29, 2019

Hi Lisa, we're glad we were able to reach a resolution with you offline!

JB

Jesse B.  
Marketing manager  
Construction  
Used the software for: 2+ years

### "Great way to keep people feeling helped."

December 19, 2019

5.0

Pretty great.

Pros

I like the automatically reached out to those people both that we had sold and had not bought from us. I also like the negative reviews came to us first.

Cons

The back end is a little bit clunky and there isn't very much design that can be done when creating offers or anything.

Review Source

Response from Signpost

December 30, 2019

Hi Jesse, thanks for the great review! Keep an eye on Signpost News for an upcoming makeover (based on your feedback). Thanks again!

LA

Lisa A.  
Owner/teacher  
Music  
Used the software for: 2+ years

### "Good product"

December 23, 2019

5.0

Pros

I like the feedback it provides and how they set up my online profile to reach the biggest audience.

Cons

I don't like that it sends out discount coupons without my consent or approval first.

Review Source

Response from Signpost

January 2, 2020

Hi Lisa, thanks for the great review! If you'd like to give us a call, we can help you customize who is receiving which messages, offers specifically. We definitely want you to be comfortable with the messages sending. We hope to hear from you soon!

AW

Amy W.  
Owner  
Textiles  
Used the software for: 6-12 months

### "Great product + Great staff= Great results!"

December 21, 2019

5.0

I started with Signpost almost one year ago. In that time I have gone from maybe 9-10 Google reviews to over a 100. I have had such wonderful and helpful interactions with several Signpost employees-- \[SENSITIVE CONTENT HIDDEN\]. and every time I have come away with more knowledge about how to grow and improve my business using all the great tools that Signpost has. My client list has over 2,000 contacts now and they are all organized in various lists that allows me to reach out to them at specific times for different reasons. I also had Signpost set up and manage a Facebook/Instagram ad which was very successful and helped me have my best holiday season yet. Great product, great staff!!

Pros

This product finally helped me fine tune my process for asking for reviews.

Cons

The only issue that I have had is kind of complicated-- but basically I am not able to integrate my QB data due to the way that we use a deposit then several weeks later the payment is final. I am confident that Signpost is going to figure out a way to work around this.

Review Source

Response from Signpost

December 31, 2019

Hi Amy, thank you so much for the kind words! I have passed your review along to the staff members you mentioned. We look forward to working with you further!

JF

Jenna F.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Feedback Generator"

December 16, 2019

5.0

Reviews are really important in our business. Signpost makes it easy for clients to post reviews.

Pros

Signpost has made gathering feedback from clients a breeze. No other tactic I've used in the past has proven anywhere as close to as effective.

Cons

Cost, but it is worth the price. You also have to make sure you go through the contact list on a regular basis to keep everything up to date and to delete spam contacts that come through.

Review Source

Response from Signpost

December 30, 2019

Hi Jenna, thanks for the great review! So glad to hear that your account has been effective in collecting customer feedback and just wanted to note that your customers can always unsubscribe themselves which helps your list stay clean without too much manual work from you. Give us a shout if you'd like to hear more-- thanks again!

CK

Carita K.  
COO  
Consumer Services  
Used the software for: Less than 6 months

### "Could Work "

June 2, 2022

3.0

Customer service is helpful until you have an issue.

Pros

Easy to use and great review generator.

Cons

The integrations can be a hassle. The automations will cause premature review requests to be sent to prospects before they become customers. This is very annoying and we lost a client and a huge opportunity. We did end up saving the relationship but premature requests make companies look like they are desperate for review which is distasteful.

Review Source

NB

Nate B.  
Owner  
Real Estate  
Used the software for: 6-12 months

### "By a real user"

December 19, 2019

4.0

Great customer service. Mediocre product. I feel spammy when SP is doing it’s thing. Some of my customers get annoyed too

Pros

I get plenty of reviews and this program help me. It also help keep my customer list in order.

Cons

Expensive. It doesn’t have all the features I really want as a mover. When my year is up, I’m out for a better CRM

Review Source

Response from Signpost

December 31, 2019

Hi Nate, thanks for taking time to review us! Have you seen the update to email frequency? You can now set a limit on how many emails your customers are receiving on behalf of your business. Adjust this in your Settings or visit our Help Center for more information. Thanks again!

JB

James B.  
Owner  
  
Used the software for: 1-2 years

### "I have received countless 5 Star Review because of SignPost"

May 10, 2018

5.0

Product is amazing and has gotten me so many 5 star reviews that it is shockingly good

Pros

Signpost is working systematically behind the scenes to gain you 5 Star Reviews. I have used it for my business and gained countless 5 Star google reviews for my business

Cons

Sometimes the help desk is not super easy to get in touch with...but they always are there to assist if needed.

Review Source

Response from Signpost

August 20, 2018

Hi James, we are pleased to hear that you have been able to gain great online reviews using our service. Always remember that you can reach out to our support team during our business hours of Mon-Fri, 9am-6pm EST if you need any assistance or have any questions!

KJ

Kevin J.  
Partner  
Commercial Real Estate  
Used the software for: 6-12 months

### "Great , but can be better"

December 18, 2019

5.0

Pros

I love that the system automatically integrates a new email into the contacts this way I capture all new customers. Also the ease of sending email for feedback

Cons

We have subscribed for the services to be able to use pro support. I believe for the cost most of the pros are order takers and are not very creative where creating campaigns are concerned. All of the pros are helpful and pleasant but not worth it to me for the cost .

Review Source

Response from Signpost

December 30, 2019

Hi Kevin, thanks for the review! I have sent your feedback to our Pro Tier Support Team.

TV

Tailyn V.  
Principal  
Construction  
Used the software for: 6-12 months

### "Review from Volmont Floors, LLC"

January 6, 2020

5.0

Pros

It does the job for me... I no longer need to remember to send out review invites, it does it on its own.

Cons

It would be ideal if it could automatically pull contacts from all third party sites that are common for businesses in my industry and eliminate manual entry at its 100%.

Review Source

Response from Signpost

January 7, 2020

Hi Tailyn, thanks for the great review! It's much appreciated! Give us a call and let us know what third party sites you'd like to us to integrate with in the future-- we update our platform based on customer request, so that would be very helpful. Thanks again!

DC

Dan C.  
Owner/inspector  
Real Estate  
Used the software for: 6-12 months

### "Owner "

December 17, 2019

1.0

It was waste of money and time. They don’t understand the home inspection business.

Pros

I can’t think anything because this software didn’t work

Cons

It would send out spam under my name to everyone who send me a email .

Review Source

Response from Signpost

December 30, 2019

Hi Dan, I'm sorry to hear about our experience! I see that we did suggest disconnecting your email so you didn't feel like you were "spamming" your customers. If anything changes and you'd like to hear about how other inspectors typically use their Signpost account, we're always here to help! Best of luck with your future marketing endeavors!

CD

Christopher D.  
Owner  
Construction  
Used the software for: 6-12 months

### "Signpost is effective"

December 23, 2019

4.0

We have driven about 75 google reviews in the last five months.

Pros

This software has been very effective in both driving reviews and allowing me to address customer issues before requesting reviews.

Cons

I really have no cons for this software. It performed the way they claimed and allowed me to address negative impressions

Review Source

Response from Signpost

December 31, 2019

Hi Christopher, thank you for leaving us a review! If we can do anything to get to 5 stars, please don't hesitate to let us know. We look forward to helping you out further!

TS

Tom S.  
Marketing Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Marketing That Works"

December 19, 2019

4.0

Social media is very important in marketing any business. Signpost makes it easy and sends me reports on a regular basis so I know it is working.

Pros

I started with a data base of 200 emails which has grown to over 1000 in the past two years. Signpost does the work and we are getting results. What more can I say?

Cons

At times it is difficult to get in touch with my contact person for changes or revisions.

Review Source

Response from Signpost

December 31, 2019

Hi Tom, thank you for the great review! We're happy to hear that your customer list has grown so substantially! While our Customer Success Team is booked via appointment, our Support Team is always accessible to you by phone at (646) 780-7767 or by email at support@signpost.com. Please don't hesitate to reach out if we can help!

HH

Helen H.  
Owner/Instructor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Hot Dog Yoga LLC"

December 20, 2019

5.0

Pros

I like that I can schedule several messages at one time that can sent in the future. I also like that all of my contacts are in one place and that is done automatically for me.

Cons

I wish that there was a filtering process when emails are directed to my contact list. Those emails that are nuisance emails or do not have a name or company have to deleted by me.

Review Source

Response from Signpost

December 31, 2019

Hi Helen, thanks for the great review!

BH

Blake H.  
Owner  
Construction  
Used the software for: Less than 6 months

### "New employees - untrained receptionists"

June 3, 2022

1.0

Moved from another service that was more expensive. The adage, you get what you pay for applies. Customer called and I never received the message. A customer called and the receptionist was aggressive and rude. I tried to cancel the service and was charged an additional month when cancelling on the renewal date.

Pros

The price was competitive and less than other services

Cons

The quality of the receptionist and billing practices.

Review Source

YA

Yannick A.  
Photographer  
Photography  
Used the software for: Less than 6 months

### "My Experience with Signpost"

December 20, 2019

5.0

Signpost allows me to create more clients trough marketing emails, referrals and various tools that they have integrated.

Pros

Mia is great at sending automatic emails and follow ups at a rate that people like and will open. The call integration is a great feature as well.

Cons

The software has very few downsides. The only ones I can think of would be the ease of use that could be improved on the marketing emails and the cost is a bit on the higher end.

Review Source

Response from Signpost

December 31, 2019

Hi Yannick, thanks for the excellent review! We'll keep revamping Mia based on your feedback, so we appreciate your thoughts on the marketing emails. Thanks again!

DH

Don H.  
Owner  
Education Management  
Used the software for: 2+ years

### "Dependable! "

December 19, 2019

5.0

Easy to use and create hockey what is needed.

Pros

Easy to use. Good response when consumer takes advantage of an offer.

Cons

Not as robust as some competitors—I’d like to see an instant response to an initial inquiry.

Reason for choosing Signpost

Price

Review Source

Response from Signpost

December 31, 2019

Hi Don, thanks for the review!

SR

Susan R.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Signpost - the absolute best"

March 30, 2020

5.0

Awesome

Pros

We have been using Signpost for three years. We can't say enough good things about this system! It offers a neutral platform upon which clients and prospects can share their experiences with us - who we are, what we do, and how we help them. We are always telling fellow business owners about Signpost - unless, of course, they are competitors!

Cons

I sometimes can't keep up with the improvements

Review Source

Response from Signpost

April 6, 2020

Hi Susan, thank you so much for spreading the word about Signpost! We appreciate your business!

DH

Dennis H.  
Vice President  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Best Value for Money"

February 14, 2020

5.0

Pros

Sign Post has been nothing but spectacular! The process that they have works! We were very hesitant in the beginning about coming on board but after a very thorough phone call they answered all of our questions, concerns, and really made us feel at ease. Thank you so much to Sign Post for giving us this amazing opportunity!

Cons

There is no issues that we have had with Sign Post.

Review Source

Response from Signpost

February 19, 2020

Hi Dennis, we appreciate you giving us a shot!

JP

James P.  
Owner  
Construction  
Used the software for: 6-12 months

### "Convenient CRM"

December 19, 2019

5.0

Pros

Hands-off CRM functions allow me to focus on other aspects of my business.

Cons

I’m worried about sending too many emails and annoying customers.

Reason for choosing Signpost

CRM-centered verses SEO-centered

Review Source

Response from Signpost

December 31, 2019

Hi James, thanks for the review! There is now a setting in your account where you can adjust the frequency of emails. Reference the Help Center or give us a call at (646) 780-7767 to get this setting updated. Thanks again!

JV

Jessica V.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Would be better with more integration"

February 13, 2020

4.0

I'm growing my email list with no effort. It's pretty great!

Pros

The reviews and new customers keep coming in and I don't have to do anything.

Cons

I have to manually download all new customer emails, then manually upload them into my MailChimp.

Review Source

Response from Signpost

February 18, 2020

Hi Jessica, thanks for your review! We are continuously adding on integrations and this will be a big focus of ours for so if you have any specific platforms in mind, give us a shout. We appreciate your business!

NM

Nathan M.  
Manager  
Professional Training & Coaching  
Used the software for: 6-12 months

### "Great"

June 3, 2019

5.0

Pros

The up to date info I receive on reviews and new contact info.

Cons

It is great for our business and I have no complaints!

Review Source

Response from Signpost

June 7, 2019

Nathan, thank you for the kind words! We would love to work with more businesses within your network. Contact your Account Manager if you know of any other businesses like yours that could benefit from Signpost's services!

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