# Tock Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Tock Software - reviews, pricing plans, popular comparisons to other Restaurant Management products and more.

Source: https://www.capterra.com/p/157947/Tock

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# 

 Tock Software Review 2026: Features, Integrations, Pros & Cons

Last updated on November 13, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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How Capterra ensures transparency

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Tock

## What is Tock?

Tock is the reservation and table management platform that works for the hospitality industry. For over a decade, Tock has been working to create solutions to the industry’s toughest problems. From eliminating no-shows to controlling costs, Tock builds tools that help businesses adapt to hospitality’s ever-changing needs through greater creativity and control. Restaurants, wineries, hotels, and bars all around the world love Tock for its flexibility, customization, and world-class support.

## What is Tock used for?

[Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Reservations](https://www.capterra.com/reservations-software/)[Waitlist](https://www.capterra.com/waitlist-software/)

Top alternative

Featured

Overall rating

Based on 17 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Tock?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.tocktix.com&name=Tock)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Tock

3.4 (17)

VS.

[4.9 (7)](https://www.capterra.com/p/164655/BrewPOS/#reviews)

Starting Price

Contact vendor

Starting Price

$69

Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.4 (17)

Ease Of Use

4.9 (7)

Value For Money

2.7 (10)

Value For Money

4.9 (7)

Customer Service

2.3 (9)

Customer Service

4.9 (7)

## Tock alternatives

[4.2 (550)](https://www.capterra.com/p/136301/Toast-POS/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

79%

of reviewers

rated it above 4 stars

[4.8 (16)](https://www.capterra.com/p/2314/PrISM/reviews/)

Starting price

$5000.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.7 (35)](https://www.capterra.com/p/186493/Infrasys-POS/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.3 (66)](https://www.capterra.com/p/149980/Ehopper/reviews/)

Starting price

$14.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

80%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/157947/Tock/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Reporting/Analytics

2.2 (6)

0.00% of 6 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Reservations Management

2.4 (5)

40.00% of 5 reviewers that rated this feature as important or highly important

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Wait List Management

2.3 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Record, update and manage waiting lists

Social Promotion

2.3 (3)

0.00% of 3 reviewers that rated this feature as important or highly important

Market event via social media tools

Table Management

2.0 (3)

0.00% of 3 reviewers that rated this feature as important or highly important

Assign waitstaff and coordinate the table services

Event Ticketing

Manage tickets for specific events

Tock 8 features

Manage tickets for specific events

Serves restaurants

View and track pertinent metrics to find patterns and gain insights from data

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Market event via social media tools

Assign waitstaff and coordinate the table services

Customize, sell, and distribute tickets

Record, update and manage waiting lists

Get Advice

We can help you find the software with the features you need.

Features

3.2 (17)

3.2

Based on 17 reviews

## Pricing

Value for money

2.7 (10)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

2.7 (10)

2.7

Based on 10 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

2.3 (9)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

2.3 (9)

2.3

Based on 9 reviews

## User reviews

Overall rating

3.4

Based on 17 reviews

Filter by rating

5(7)

4(4)

3(0)

2(1)

1(5)

Mentioned topic

Sorted by most recent

JP

Jason P.

Co-Owner Marketing Director

Restaurants

### "Misleading sales and all about pushing transaction fees"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

August 23, 2024

We signed up with Tock but will never put them into operation. We're trying to cancel at present due to their misrepresentation of capabilities and plans (e.g. Toast integration). Their functionality is also described as one thing, then ends up not working as shown or described after you are in and working on setup. They are also high-pressure about running paid events via their system so you pay the transaction fee when customers are charged. This is, in my view, the primary driver of Tock's business model. They have been acquired twice in short order by Squarespace and now American Express, but the play is really a payment processor play and not offering a value-added, affordable and well-supported service for small business owners who are cash conscouis.

Pros

There's nothing special about Tock that other restaurant/bar POS systems don't already do well. I'm surprised it's lasted this long in a competitive market segment.

Cons

The most disheartening part of Tock is dealing with the sales and implementation team. They are high-pressure and misleading. They misrepresent things such as integration capabilities and white-wash over issues. Their goal is to sign you up and then force you to upgrade when you realize what the sales person told you was not true/possible (e.g. integrations)/.

Alternatives considered

[WaitWell](https://www.capterra.com/p/236054/WaitWell/)

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reasons for choosing Tock

Tock seemed more affordable and simpler to use from the outside, but sales misrepresents integrations and capabilities.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Joshua G.

Consultant

Music

### "Tock is a stain on fine dining experiences"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

April 15, 2024

Pros

Nothing. It is a despicable user experience and takes away from the dining experience.

Cons

I find Resy and OpenTable are far better user experiences for diners. Tock charges asinine fees to diners and makes splitting a bill need a spreadsheet. I'd rate Tock 0/5 stars.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

General Manager

Hospitality

### "Great reservation software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

November 18, 2023

Pros

It's very easy to book wine tasting reservations for guests of our Inn.

Cons

Only that it is the only way to book tasting reservations for a winery on our area.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KV

Kim V.

Owner

Restaurants

### "Good luck with changing pricing and inability to close the deal"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

June 7, 2023

Sucked

Pros

Seemed to have great feafures.. butninability to actually onboard us really gave sign of future support.

Cons

Blasé attitude they don't need customers.

Switched from

[Eat App](https://www.capterra.com/p/176203/Restaurant-Manager-by-Eat/)

Overseas support

Reasons for choosing Tock

Didn't- couldn't get them to come to table for a sale.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ZS

Zoe S.

Attorney

Law Practice

### "Tock Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

December 29, 2022

Pros

I like how easy it is to book experiences, like dining.

Cons

I often try to book and the time that shows available is not available by the end.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HA

Helen A.

Procurement

Semiconductors

### "Competitor to Opentable"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

December 9, 2022

Pros

I like Tock vs Opentable because it has more information on the special dining experiences than open table. I could also ordered something for pick up directly from Tock.

Cons

not many restaurants use Tock so I still use open table for most of my reservations.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JL

Joy L.

Tasting Room Manager

Hospitality

### "Great Way to Create and Use Experiences"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

June 30, 2022

Pros

This is mostly a straighforward product to use and it is quite easy to train employees on the basics.

Cons

When creating reports on guest count for a period of time, I have to go through every day of that time period to count up the walkins.

Alternatives considered

[CellarPass Guest Management Platform](https://www.capterra.com/p/176508/CellarPass-Guest-Management-Platform/)

Reasons for choosing Tock

I had used CellarPass at a different job and even though my supervisor there had been through training with it, she still had difficulty booking reservations for guests.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AK

Andrew K.

Director

Consumer Goods

### "Best in class, but still not perfect"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

February 12, 2022

Pros

Tock is best in class in a field of mediocre reservation systems. They continue innovating with launching new features that are beneficial for restaurants/wineries and have a growing number of integrations with other systems (ecomm, crm) that allow for fairly low level of tech skills needed

Cons

As we were preparing for launch, we discovered some features were still buggy and we needed to find workarounds. Process of reporting bugs and convincing their tech team to prioritize addressing wasn't perfect.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KM

Kevin M.

Business Development

Utilities

### "Tock does business with unethical restaurants"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

June 28, 2021

Charged me for somehting I never received

Pros

Nothing. I was made to use this software because of a the restaurant reservations.

Cons

Unethical company. They doe business with restaurants that are not ethical

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JR

Joanne R.

Owner

Human Resources

### "Worst reservation management I have ever used"

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

June 11, 2021

This was my first time using Tock as restaurant only uses Tock. Any restaurant that only uses Tock will not get my business

Pros

Not one thing. It is not user friendly and very confusing.

Cons

Can't change your choice. NO CUSTOMER SUPPORT ONLY EMAIL

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/157947/Tock/reviews/)

Popular comparisons

[OpenTable vs Tock](https://www.capterra.com/compare/17313-157947/OpenTable-for-Restaurants-vs-Tock) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)