Event Temple

Event Temple

5 / 5 41 reviews

Who Uses This Software?

Our customers include: Wedding Venues Event Venues Restaurants Hotels Conference Centres Clubs Colleges and Universities Golf Courses and Clubs Catering Companies Training facilities Government


Average Ratings

41 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Event Temple
  • eventtemple.com/
  • Founded 2016
  • Canada

About Event Temple

Event Temple has created the world's most advanced venue management software platform. For the first time ever, hotels, conference centres, wedding venues and clubs can utilize our software to integrate with a huge ecosystem of other modern software applications seamlessly. Our software suite includes powerful sales automation using both email and text, CRM features, an event management calendar with the ability for multiple spaces, BEO's and more. We also sync with gmail, outlook and more!


Event Temple Features

  • Banquet Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Contract Management
  • Costing
  • Customer Database
  • Event Management
  • Facility Management
  • Inventory Management
  • Kitchen / Menu Management
  • Order Management
  • Quote Management
  • Recipe Management
  • Waitstaff Management
  • Attendee Management
  • Billing & Invoicing
  • Contract Management
  • Customer Management
  • Event Management
  • Food & Beverage Management
  • Multi-Facility
  • Reservations Management
  • Resource Booking
  • Sales Management
  • Staff Management

Event Temple Reviews Recently Reviewed!


So far, so good! I thank you for making adjustments to your program based on our requests!!

Aug 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to use - especially when sending out initial responses to inquiries! I love having one place to respond to text messages with an actual keyboard! Also - having all of my lead names in front of me at once - no matter their stage - is amazing! It certainly helps with memory ;-)

Cons: Really, the only reason for 4 of 5 stars in the Overall Quality / Features, Functionality sections is that there are a few tweaks that would make my life easier (I think same for my colleagues, but we all have different styles!). One is that once a prospect is moved into a certain pipeline beyond the New Lead, there is no way to see (at a glance - without running a report) what their inquiry date or last date of comms was. As an example: I have 3 pages of "Comms in Progress" leads. I would like to do a mass follow up auto email to those I haven't corresponded with in a few weeks - but - without looking at each file individually - cannot tell who that cohort is. Does that make sense? I have assumed a few times and sent an auto email to someone with whom I had just spoken a few days prior and it is a bit embarrassing! Also - and I don't know if this affects anyone else...but is it possible to see the name of the lead texting us with each text? It is AWESOME that they are dropped directly into my email box!! Thing is: I get their names attached to the first text...but it shows as just a phone number after that. Selfishly, I would love the ease of always knowing to whom it is I am texting without having to log into the program and look it up! This program is amazing! These are small tweaks that would improve my use of it!

Vendor Response

by Event Temple on August 01, 2017

Hey Kimberli, Thank you so much for the review. I'm going to update those small tweaks for you right away with the development team. They all make sense to us.

Capterra-loader

EventTemple is more than I could have ever wished for! Our entire team is now fully organized .

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I cannot say enough about EventTemple. The Pipeline system allows everyone on the team to see where we are in process with every single client and track all of our communication with them seamlessly. Document sharing, and signing is all streamlined.
Probably one of the most important things things that I use, and wasn't even aware I needed it until using the software, was the Automated responses. Our followup process was sporadic but now we can follow up without a great deal of work. Fortune is in the follow-up they say and we have definitely booked several events because of the automated follow up responses.
We still have not set up all of the features and integrating all of our processes such as bookkeeping yet, but are looking forward to doing so.
The time EventTemple has saved myself and my team is tremendous - I'd say it has cut email time to about 1/4 of what it was previously and we are experiencing great customer satisfaction because we are able to respond quickly and more thoroughly. The amount of time it has saved us, and the increase in revenue from more booked events covered the cost of the software within the first two months of use.

Cons: The one thing that we would like is a calendar and way to schedule staff, although we think we have a work around by using the tasks feature. In every other way EventTemple has met all of our expectations and more, including features that we didn't know we needed until we started using it.

Overall: Our entire team is now better organized and we are able to provide much better customer service. The automated responses and followup emails has not only saved us a ton of time but following up has generated enough bookings to pay for the software in only two months of usage.

Great program and great developers who are keen on making it the best it can be!

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The guys customized the program and made tweaks here and there to make it exactly what I wanted. Compared to the systems we were using before, Event Temple is a one stop place for all your organizational needs. The pipeline allows you to create custom stages so it is easy to see where yo u are at with all of your events. The stats feature is also a great way to track how you are doing.

The automatic reply/reminders are such a handy feature. It does the tedious follow up emails for you! You just have to set it up. This definitely gives you time back in your day to get other things done.

I can access Event Temple from anywhere, which is nice because our company's other files and programs are only accessible from the property.

Overall, this is a great, all round product that is super helpful in my daily work day. Thanks guys for making my days a lot easier and more productive!!!

Overall: It made my daily work day a lot more productive and organized. Before I was using Excel and Word and a million different programs to get my stuff done. Event Temple made it so I only have to use one. THANKS!

Vendor Response

by Event Temple on December 14, 2017

Thanks so much Megan. We really enjoy working with you. Working with the Hilton initially had some unique challenges but we are so happy to hear that we met your expectations and are able to free your time up to spend your day focussing on planning events as opposed to doing administrative work on excel.

Event Temple has been a fantastic investment for my business! A must have tool for your business.

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of use. Everything is simplified to provide maximum usage of your time and productivity.
The best part of my business is the follow-up. Event Temple has easy to implement tools to create an automation process for each lead I receive. I can customize email templates to fit my pipeline. The automation feature allows me to view where I stand in my pipeline and reach out by phone or text to leads who have not open any of the emails sent.
There has been a lot of new updates since I began with Event Temple that makes my work more efficient.
Event Temple has increased my efficiency, productivity and more importantly my revenue.

Cons: As far as cons, I would have said phone number search feature, but they just added it about a month or two ago.

Overall: CRM usage, revenue increase, better productivity, better organization, stats feature.

Vendor Response

by Event Temple on July 28, 2017

Hey Alex! Thanks for the review my friend!!! I love your Event Temple tutorial videos you have posted on Facebook, it means a lot to us you are spreading the word about our product and company. We have worked really hard on it and it's always nice to see not only a 5 star review but someone willing to publicly spread the word about us and put out tutorial videos to the community. Thanks again!

Great product! Saves time and has increased our bookings substantially since we started using it.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The fact that I only have to send the first email, the rest of the follow-up emails are done for me. This has saved me loads of time and let's be honest here - I was never going to follow-up 5 times if I had to send all of those emails myself!!

Cons: I wish I could add more email addresses to the initial email that I send. I often get an enquiry that has cc'd in the groom or mother or best friend, so it would be great to add these people to the lead.

Overall: I own two wedding venue's on our farm in South Africa, and we have been using Even Temple since it was released. We have gone from one venue with 40 weddings per year to two venues with over 100 weddings per year. I had tried other email marketing software, but it just doesn't work for our industry and it is overly complicated for what I needed it for. If you have a wedding venue and you are not using Event Temple, you need to try it - trust me, you will be stoked!

Vendor Response

by Event Temple on September 20, 2017

Hey Staci! Thanks for the great review. You can send to multiple email addresses by using cc or bcc. Let me know if you'd like to hop on a call and I can show you how to do that, it's really easy. Talk to you soon! Bob

I went from the far side of the psychiatric ward to poster girl for an Efficiency campaign!

Jul 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Most appreciated:
ease in which it integrates with the contact form on my website
Visual information the pipline gives me. I can see in a glance how many leads I'm managing and what their status is.
I love how I can see who has opened my emails and who hasn't
Love how I can received text directly into Event temple software.

Cons: I wish there were a way I could integrate Event Temple with my Wedding Wire storefront the way it automatically intergrates with my website contact form. That would be amazing.

I wish there were an easy, automatic, simple stupid way to re-arrange the leads in the pipeline to show the lead event dates chronologically so I would know which events are coming up soonest.

I wish there where an Alberta local area code number for the text feature.

Overall: Peace of Mind that my leads are not falling through the cracks.
A n easy way to stay organized and on top of my communications with leads & clients.
A centralized space to write notes about leads and clients.

Vendor Response

by Event Temple on July 30, 2017

Thanks so much Shirleen!!! We are working on a Weddingwire integration right now. We do have Alberta area codes as well now for texting your clients, so I'm going to show you those next time we chat.

Event Temple is an amazing product that has helped us More than Double our Wedding Clients

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: There are so many things I like about Event Temple: It makes keeping track of new leads super easy. The pipeline feature allows us to quickly see where clients are in the buying process and alerts us if we need to call, email or text them. Touching base with clients via email or texting via the ET automation is a huge time saver and it has helped us land some big clients.

Getting the client is only half the job and ET also makes the job of managing the client/event all the way up to the wedding and after it a breeze.

Our business has exploded because of this program. Our leads are up a little this year, but we are landing far more of them. I credit Event Temple for that. It is the best investment we have ever made in a software program.

Cons: I can't think of anything that I don't like about Event Temple. It is easy to use, it works as advertised, and customer service has been stellar.

Vendor Response

by Event Temple on July 27, 2017

Thanks so much for the great review Jim! We worked hard to build something that closes more bookings and I'm so happy to hear that it's working so well for you!

Event Temple saves me so much time and extra work! I would be lost without it!

Jul 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Collecting information in the customized contact form makes keeping track of leads easier than all the other methods I have tried. Not having to input the data myself saves time and reduces errors. The filters allow me to view just the data I need to see, helping with efficiency.

Cons: I wish I could start an automated sequence in the middle of the sequence without creating a new one with all the same steps. It's not a big deal but it does feel repetitive.

Overall: This software allows me to collect data quickly and easily, manage leads long term and keep track of leads that are either lost or turned into bookings. Analyzing the data allows me to improve my tactics and increase my booking rates.

Vendor Response

by Event Temple on July 27, 2017

Thanks for the great review Buffy. After reading your review, we have started working on a resume button that will allow you to start a sequence from where you left off at any time. Please email us directly anytime if you have feature requests and we will make sure to include them on future Event Temple releases.

No brainer, simple and cost effective alternative for ecommerce sales automation!

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Having integrated Event Temple into our business for approximately 6 months now, we have seen a huge increase in returning clients. Perhaps what we like most about this tool is the ease of use and easy integration into Gmail. We are very satisfied with this tool as a sales automation and are currently using it with over 2,500 clients.

Cons: What we least like about the tool is not having the feature to add attachments (PDF, Excels, Power Points, etc...) to automated emails. With that said the development and management team are constantly reaching out to users for potential tweaks, mods, or improvements. They were able to workout a temporary solution which allowed us to use cloud files and provide URL's to these attachments instead.

Overall: Sales team is much more effective with the use of the tool directly impacting revenue.

Vendor Response

by Event Temple on July 27, 2017

Thank you Hernan! It's great to have you on the software and I'm happy to hear about the sales results its driving for your business.

We own a destination wedding venue in the Smoky Mountains and have been using ET for about a year.

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use. Automations can be set up for all sorts of different clients, situations, etc. Contact forms from ET are used on our websites so the auto-responder sends an email to the contact within minutes. Having both email and text capability really helps us get responses that generate sales.

Overall: Since we have been working with ET from their early days, most of the issues or features we wanted and suggested have been implemented.

Vendor Response

by Event Temple on August 03, 2017

Hey Rick! Thanks so much for the great feedback, I really appreciate it. You've helped us with a lot of great feedback since the beginning and I'm so happy to hear that you feel listened to. We worked very hard to create a good solution for you and it's really great to read that it's now paying off for you and helping to generate sales!

Excellent Platform - Personalised Emails Made Easy

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: - Very easy to use
- Allows us to connect with customers on a personal level in a timely and efficient manner
- Text and email function - We text to tell them to look out for our email so quotes etc are never missed.
- This product fills the gap between bulk email services such as Mailchimp etc and ordinary email superbly and it's inexpensive too

Vendor Response

by Event Temple on August 03, 2017

Thank you so much for the great review Ian. We are definitely always looking for ways to improve Event Temple. We are big believers in taking customer feedback constantly and we want it to be the very best program in the world at what we do. Thank you again.

Outstanding Product

Aug 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: All-in-one program! Contracts, inquiries, follow up emails, reminders, reservations of space/appointments/events, built in calendar, client management, invoices... It does it all with excellent customer service.

Cons: Only con I can think to put is that when events go past 12:00am midnight, there isn't a time option for that (will show up on two different calendar days). Not a huge issue, my team just writes the event time in the event name.

Overall: Event Temple has solved our multi-team dilemma of "Did you answer that client?" "Do they have their contract?" "Has the wedding next week paid?"
Makes it so easy for all of our team to log into the same program and know what is happening daily, monthly, and annually at our venue.

Subscribing to Event Temple is the best investment I made for my company to secure bookings.

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to use lots of functions and the technical support are the best. Whenever I have a question or problem they are very quick to respond. Also, it's easy to configure your automation emailing campaigns keeping track of the opens and along with the stats.

Cons: When I first become a subscriber the software was difficult to delete large bridal leads listing. That problem was correct and to be honest this is the only issue I can recall with Event Temple.

Overall: It was easy to use.

I have a 24/7 Admin Thanks to Event Temple!!

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The customization and ease of use is great. I've given ET some feedback on what I think would be a great feature and they've implemented. They listen to their customers and tweak on-demand. They're IT department is one-of-a-kind. I ran into a modal issue on my website to launch the "get a quote" pop-up and they've helped me with it. I cannot say enough good things about ET and what it's done for my business. I'm a one man operation but using their tools allows me to book more events, keep track of things to do and most of all, love their automated emails.

Overall: Ease of use, automated emails, calendar, great support

Amazing Service. Amazing Product.

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Event Temple is so easy to use. Within hours of buying this product, we were up and going. The customer service given is unheard of. They truly care about our experience with their product and have actually adapted their product to reflect our needs.

Overall: More sales! Faster response time from leads. LOVE this product, and have suggested other vendors purchase Event Temple as well!

Vendor Response

by Event Temple on August 03, 2017

Thanks so much for the review Melissa!!! I know you have a huge venue running a lot of events (and even more inquiries) so it's really nice for us to hear that the system has been handling things well for you. I'm excited to build more together with your feedback in the future too! We really enjoy working with you all :)

Fantastic software with very intuitive features, layout and easy access support.

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The automation features mean that I spend way less time writing emails, tracking who/when I sent emails to and has increased my sales closing rate. The pipeline feature I love as it's 100% customizable and the visual display really helps me keep track of all of my leads.

Event Temple has handsdown transformed my sales process, my sales numbers and honestly my life.

Overall: The software works great, the support team is phenomenal and I tell every sales rep I know in the events industry to utilize it.

Vendor Response

by Event Temple on July 27, 2017

Thank you for the awesome review Waira! It's awesome to hear that your sales closing numbers are up and that you like the layout.

Almost perfect

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: This software has been super helpful in keeping track of clients and setting up automation. I would say that I have definitely booked weddings because of it.

Cons: It doesn't integrate with other programs and doesn't have a calendar feature. It should integrate with honey book and sites like that.

Vendor Response

by Event Temple on August 07, 2017

Hi Serina, thanks for the review! We do have a calendar feature. It's right on the main menu. You can see daily, weekly, monthly, check by spaces, color code spaces etc.

We were early adopters, and have had a great experience for our wedding venue. Great follow up

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease with which we can change outgoing emails and pipelines. Customer reps have been very helpful in providing us tips to grow our business, and have been responsive when we've had suggestions or issues

Overall: Quick follow up to inquiries.

Vendor Response

by Event Temple on August 25, 2017

Thanks so much for the great review John. It's been awesome getting to know you and Lane and we've really enjoyed being a part of your venue's growth. Here is to your continued success!

This software streamlines my follow ups and has increased my bookings.

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's easy to set up and use. There is great customer support if you every have any questions the team always gets right back with you.

Cons: There is no mobile application. I would love to see this developed so I could keep in touch with customers when I'm on the go.

Overall: Increased bookings!

Vendor Response

by Event Temple on July 28, 2017

It's great to hear the software is making you money Alan. We haven't had many requests for a mobile app, but we have definitely been discussing it internally. It's a good idea. I'm going to send you an email to learn a bit more about what you'd like the app to look like.

Easy to use site that tracks our bookings. Our only tool we use for tracking.

Jul 31, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The automation has to be the number one pro! We also like being able to see what is booked and open. Recently, we noticed that we can now view email communication between us and our clients. Great update!

Cons: We can't quickly see the event date from the pipeline. We have to use another tool to view this or open up the client page.

Vendor Response

by Event Temple on August 03, 2017

Hey Devail and Nikki, Thanks for the review. It sounds like adding the event date to the pipeline is a big thing for you so I'm going to add that in shortly.

Event Temple has been accommodating, supportive, helpful, and inspiring.

Apr 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Extremely flexible and customizable. There is so much freedom to build the program according to your venue's needs. The freedom can become inherently complicated, but their customer service more than makes up for it. They've sets a new industry standard. We've had other programs who've been great for the first three months and then useless and even deceptive afterward. The folks at ET obviously care about what they're doing and how they do it. It is refreshing and vital to our success.

Cons: I'm a Mac and they're a PC. I use Apple for everything and their setup would be much easier to jump into if I were a Windows/PC person.

Overall: The flexibility to accommodate our guest's requests and customize our lead forms and lead management style. Event Temple has given us a lot of freedom!

Vendor Response

by Event Temple on June 04, 2018

Hey Josh! What do you mean about PC? We all use Macs at the office! I'll email you to touch base on this and also just to check in on how everything is going. Thanks for the review!

I've seen a 50% increase in the response rate from couples.

Aug 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I've seen a 50% increase in the response rate from couples. I have always wanted to do follow up but I would get too busy and would rarely get around to it. This software does such a great job of follow-up that once I have typed in the couples information, I no longer worry about if I have done enough to stay in touch with them. Plus, the staff is very responsive to any question I might have.

Cons: I would love to have a similar follow-up system for after I have met the couple and they are deciding.

Overall: I've seen a 50% increase in the response rate from couples. I have always wanted to do follow up but I would get too busy and would rarely get around to it.

Vendor Response

by Event Temple on August 22, 2017

Thanks so much for the great review Dave! I'm just curious, what could we have done to make your 4/5 on Ease of Use a 5/5? It's great working with you too!

Gamechanger!

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Our team can all see where each client is at, which helps us work remotely. The auto responder has gotten a lot of great feedback.

Cons: It took too long to come to my attention. We could have used this many years ago. I do wish I could get better graphical representation of hoe my company is doing

Overall: Changed so many things for the better

Vendor Response

by Event Temple on August 03, 2017

Thanks so much Sam. Im so happy to hear about the awesome results you are getting with Event Temple!!!

I would absolutely recommend this platform for anyone running an event space.

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This platform has by far the most comprehensive and built out interface I have come across. The pipeline structure is intuitive, easy to navigate, and allows for all client data to be stored in a singular place. Since each venue is different and Event Temple knows that, they are more than willing to help to make the tool work best for your specific spaces either through customer service assistance of the feature request tool.

Cons: I don't have much to say here, honestly. I have put in a feature request to have some auto-fill tasks (much like the workflow feature that currently exists) and that is the only minor "issue" i have come across. The site works wonderfully and has been easy to transition into from our older system.

Vendor Response

by Event Temple on June 04, 2018

Thank you so much for the review Mallory!!! I'm going to touch base with the team on those auto-fill tasks and see if we can help you get that working exactly as planned.

This is a great software!

May 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Once I learned it, it is easy to use. I like the task features and being able to maintain groups through the dashboard. Sending contracts, BEOs, and invoices are super easy. And you also have the ability to download them as a PDF. I also like that everything is customizable so I can easily change the wording of something later. They also have an online university that pretty much covers any sort of questions you might have. Creating invoices is super easy too.

Cons: The only thing I wasn't super happy about was that I had to create all my own documents. Most of the software companies we talked to created the BEO and contract formats for us. This took a lot of time and was stressful, I wish I had more help at the beginning.

Vendor Response

by Event Temple on June 04, 2018

Hi Jessica! Thanks so much for the review. We have created BEO and Contract templates now so moving forward, all future customers in our system will get these. We also now include help importing all of the existing documents, contacts, leads, etc as part of our setup process. I'll touch base with you personally on this too.

Great application for automated emails which I was doing by hand previously. Tons of time saved!

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. I can create my own forms. Great for following up with current clients and prospective clients automatically. Just enter client's name, email and the template you want following and let it run! The administration is very nice and responsive.

Vendor Response

by Event Temple on July 28, 2017

Thanks so much for the great review Sandy!!! It's awesome to hear that you are able to manage leads, forms and event planning at your venue with Event Temple.

Capterra-loader

Definitely worth the cost. My confirmed bookings increased 30-40% the first 6 months

Dec 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the automated email followup through my own email account, and ability to draft my own templates to fit my business. I also like being able to view my statistics.

Cons: I'd like the leads to parse from emails automatically without using the third party software. The third party stopped working for me after awhile and I now have to enter leads manually.

Use the drip email system and tracking who has viewed my emails after wedding shows.

Jul 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use for wedding couples. I like that I can use the calendar to get a quick snapshot of prospects for wedding shows. I have tried other systems and by far I get the most open rates from this system than others.

Cons: I would like to use it for business clients, still working figuring that out. Would like it if there was an automatic disclaimer on the bottom to opt out of the email.

Overall: I'm able to send drip emails and reminders and send out my blogs to prospects and I get a lot of open emails.

Vendor Response

by Event Temple on August 03, 2017

Hey Angela, Thanks so much for the feedback. There is no need for the opt-out button because it's not meant to be an email marketing system. It's supposed to feel personal so having an opt-out would defeat the purpose. Instead, if they reply the email will stop. We appreciate your feedback but I feel you are using the system in a way we didn't intend it to be used and that's why you want to see the opt out. If I am wrong with my assumption on this please let me know. It is not meant to be a replacement to mailchimp, aweber, etc. Instead it is just to make sending all of your personalized emails faster and easier. It wouldn't make sense to put an opt out on your personal emails. Let's hop on a call to chat about it more.

The best sales automation software I've ever seen for the event industry.

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I absolutely LOVE the automation and template responses! They make it possible to follow up with leads automatically until they respond.

The ability to see where leads are at a glance, and send automated text messages is amazingly powerful.

We recommend this software to all our venue clients. Those who use it see immediate returns in terms of increased response from leads, time saved, and increased bookings as a result.

Cons: I'd like to see more integrations and reporting features.

Vendor Response

by Event Temple on August 07, 2017

Thanks so much for the review Steph! We have an integration with Zapier and an API and are able to hook into anything else that has an open API or Zapier integration. Also we just released our advanced reporting last month. Im looking forward to showing you.

Great option to never forget your clients!

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, great automation. Being able to see stats on your emails as well as read receipts is awesome!

Cons: For the price, I wish I could use it as a fully developed CRM instead of having to use both ET and 17Hats

Overall: Saves me some time not having to actively follow up

I can now see all our leads, their status at a glance. Saves so much time. E-mail automation is fab.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Drag and drop across the dashboard. E-mail integration with O365. E-mail response automation. Filtering by lead status is also really easy.

Cons: Writing e-mails can be slightly 'laggy' sometimes, but it is over the internet, so not really the softwares fault.

Overall: Time saving, easier tracking of incoming leads.

Vendor Response

by Event Temple on August 03, 2017

Hey Phill, Thanks for your review! I just checked my side and the emails appear to be instant, let's do a screenshare on your computer sometime and see if we can speed it up for you. Im pretty sure this is an internet thing, not an Event Temple thing but I'd like to triple check to make sure it's SUPER FAST for you.

I have been very impressed with this service.

Aug 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of this service and how it reaches brides almost immediately and automatically. I love the features of the pipe line and how I can organize leads and keep track of sales.

Cons: I am still trying to figure out how I can just send a one time email blast like for example to a wedding show lead list. How to import leads and then just send one email to them instead of a series.
I would like to be able to design emails with pictures and lay outs as I do with constant contact.

We love using Event Temple to capture, maintain, and track our leads.

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like the texting feature the most. Our target client's would rather get an instant text message from us than email's or phone calls.

Cons: Event temple is consistently updating their product and features. With that being said there isn't any con's as of right now.

Vendor Response

by Event Temple on July 28, 2017

Thank you very much for the review Dustin. Reading your review means a lot, especially since you have a pretty large organization with a large number of users. We will continue to add and update the product and will keep you posted of our future changes.

Superb - we have 2 venues running simultaneously and the control this gives us is amazing.

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The control we now have over our leads and how we deal with them - the work that event temple now does for us is like having another member of the team but at a fraction of the cost. The automations are really very good and when you think back at how you dealt with leads before event temple it doesn't bare thinking about.

Cons: At this point we haven't really found any cons using event temple - it appears to do exactly what we need it to do.

This has been a game changer for my business.

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Email & texting in one service
Ability to reach software designer directly for help
Multiple follow ups for different services.
Great videos posted with additional things to help my business.

Cons: I would like to get a text notification when I get a new lead.

Overall: More sales period. Helps save me time and educate my potential clients.

Vendor Response

by Event Temple on August 03, 2017

Hey Rob, Thanks so much for the review! We can definitely look into building a text notification for when you get a new lead.

Easy to use, great integration, impressive

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I've really enjoyed using this software because it covers all of the bases that you need when handling events and different venues. It's very easy to use and allows you to keep your client information streamlined and consolidated.

Cons: There's isn't much I dislike. I wish that it was easier to apply customer information to multiple accounts, but that could honestly be user error.

Vendor Response

by Event Temple on June 04, 2018

Hi Maggie! Thanks so much for the review! I'll touch base to make sure I help you out with entering customer information into multiple accounts.

I love this app so easy to use and so necessary to a thriving business

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of use and the responsive customer service. It's a wonderful program that I highly recommend to anyone!

Cons: There isnt anything I dont like about the program. It runs smoothy. Maybe it it would be nice to have a dedicated phone app.. oh yeah you guys should totally work on that

Overall: keeps me organized well at least my leads

Vendor Response

by Event Temple on July 30, 2017

Thanks Edna! We will definitely look into making a phone app as well.

Save's me time which in the end saves me money.

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that I have have multiple pipelines to be able to organize my work easily. I purchased the program it did take me a couple of months to really start using it. I love that I can set the follow ups especially from a wedding show. This has saved me a lot of hours each month to which in the end save's me money.

Vendor Response

by Event Temple on August 24, 2017

Thanks so much for the review Tina!

Event Temple

Aug 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A great program really helped organize our events and function and as we up date in real time great for the team as it keeps them informed.

Cons: All pretty good, maybe a little more info on the outlook calendar

Overall: It has been great really enjoy using the program

Capterra-loader

The experience was fluid and the transition uncomplicated .

Dec 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I loved the pipeline and the calendar view with all being on one platform. After finding Delphi extremely unfriendly it was refreshing to see everything and to have accesses to support when needed.

Fantastic software and support

Jul 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The automationed email sequences. Also the zaps i have setup for sending leads from the website to event temple.

Cons: Needs emails & popup reminders for tasks. Event temple needs to be more moblie friendly for use on phones and tablets.

Overall: Automatically follows up leads for us.

Vendor Response

by Event Temple on July 30, 2017

Thanks for the review Anthony! It's awesome to hear you are using it with Zapier as well!!!