Who Uses This Software?

Sales and service organizations that sell over phone or web conference.


Average Ratings

124 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Gong.io
  • www.gong.io/
  • Founded 2015
  • United States

About Gong.io

Gong gives you powerful visibility into your customer conversations. It automatically records and analyzes your sales calls and meetings. With Gong, you can: 1) Dramatically improve your teams sales effectiveness. 2) Win more deals, keeping every deal on a path to close. 3) Hear the unfiltered voice of your market. Learn why sales teams at Hubspot, LinkedIn, and DiscoverOrg rave about Gong.


Gong.io Features

  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording
  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Code-free Development
  • Contextual Guidance
  • For Developers
  • Intent Recognition
  • Multi-Language
  • Omni-Channel
  • On-Screen Chats
  • Pre-configured Bot
  • Reusable Components
  • Sentiment Analysis
  • Speech Recognition
  • Speech Synthesis
  • Virtual Assistant
  • Auto-Dialing
  • Call List Management
  • Call Recording
  • Campaign Management
  • Dashboard
  • Data Management
  • Lead Capture
  • Lead Distribution
  • Lead Scoring
  • Performance Management
  • Assessments
  • Audio / Video Conferencing
  • Built-In Course Authoring
  • Call Recording
  • Gamification
  • Goal Setting / Tracking
  • Learning Plans
  • Onboarding
  • Performance Metrics
  • Collaboration
  • Contact Management
  • Content Management
  • Document Management
  • Goals / Quota Management
  • Lead Management
  • Meeting Management
  • Performance Management
  • Presentation Management
  • Proposal Management
  • Territory Management
  • Training Management
  • Competitor Analysis
  • Correlation Analysis
  • Dashboard
  • Dynamic Modeling
  • Exception Reporting
  • Graphical Data Presentation
  • Modeling & Simulation
  • Performance Metrics
  • Sales Trend Analysis
  • Statistical Analysis

Gong.io Reviews Recently Reviewed!


One of the most valuable investments our team has made

Mar 05, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
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Pros: As an individual contributor, I can't think of another piece of software our team has brought on that is more valuable to me than Gong (excluding the table-stakes Salesforce or Slack type stuff). Gong is my insurance policy when my notes don't capture everything and I need to relisten to a call before the next stage meeting. Gong gives me insight into the quality of a conversation based on the metrics it provides (how long did I spend talking in comparison to the prospect? What does that say about the pitch, or this customer fit?) Gong is also invaluable to our new team members (across many teams, not just sales) who want to get exposed to customer and prospect conversations fast, and on-demand. The interface isn't the prettiest but is easy enough to navigate, and I love being able to speed up calls 1-2X speed in .25 increments. The call transcript search is handy when I want to find a specific thing I remember discussing on a call. I like that Gong provides industry benchmarks for the metrics it measures.

Cons: Having Gong has made me a little bit more of a careless notetaker, because I know Gong is my insurance policy. At times this has burned me if some Zoom difficulty means the call doesn't get properly recorded because the Gong bot didn't get invited. If there are better categorization methods for calls, our team isn't using them. But it may be helpful to be able to quickly designate calls by type (prospect vs current customer) and use case / vertical (eCommerce vs SaaS for example). Salesforce data is pulled into Gong so maybe there's a way we just aren't utilizing.

Overall: Excellent. I would give up just about any other tool in our GTM-specific stack before I gave up Gong.

The Most Valuable Innovative Tool of the Decade

Mar 27, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: So novel. Yes, other demo softwares allow you to get insights. But Gong takes it to a whole different level. The tips are a prime example of artificial intelligence of the future. I can see exactly what I need to improve immediately after a call- and I check after each one. I set realistic goals that I can actually measure based on recommended best practices that are outlined to me from research that Gong makes available to me- average amount of patience, interactivity, and more that's necessary for a successful sales call.

Cons: The only thing I would change is that I'd like to be able to search more words within demos I've completed. The search functionality is already incredible, as it can pinpoint certain filler words and I can search a variety of terms. If it could capture more, which it likely will as they progress, I'd be thrilled.

Overall: I am a raving fan. I don't know if I've ever really been a raving fan of a tool, besides the company I work at (Copper CRM!). I love their UI, their marketing emails which are NOT annoying (how?!?!), and their friendly support team. But mostly- this incredible tool allows me to become a better salesperson. Faster.

Gong's Awesome

Apr 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Gong gives me easy insight into conversations that I'm having and where the conversation is having a big impact based on the topics being discussed. It show's me how much I'm speaking, how much the client is speaking and whether or not the time is allocated appropriately to have a selling opportunity move forward. It's a great platform to learn and educate yourself based on recorded meetings of my co-workers

Cons: There haven't been many cons, if any at all. It's been a great tool to be using and has provided great insight into our conversations with customers/prospects at our organization.

Overall: My experience has been great. I watch a recorded gong video everyday. It's great for educational training and being able to observe other peoples conversations, understanding where they're having an impact conversations.

Closing more deals with Gong

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I am new to my company and Gong has been a real game changer. I love listening to demos/calls on my commute to work from top performers. I also love that I can tag my manager in parts of my calls and have her give me feedback. Gong has helped me ramp up a lot quicker with the ability to search for all of our product offerings and listen specific parts of those calls where reps are pitching that product line. This has allowed me to resort to Gong for a lot of my sales related questions versus asking people on my team what they would say in certain situations.

Cons: There is nothing I don't love about the software, only a little minor technical issue. I wish I could easily move the date on calls I schedule in Gong without having to delete them and reschedule them.

Overall: My overall experience has been great. I have used other call recordings, but never found them intuitive or easy to use. Gong's platform makes me want to use it and learn more. There isn't a day that goes by that I am not using Gong. I can't say the same for other call recordings I used in the past.

Gong is a Gamechanger

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use, ability to look for key words and not have to listen to an entire call to find what you are looking for. Ability to search the database for past or multiple calls and use in a sales strategy to focus on clients needs not only by words but by tone. Ability to drill down to key points and close more sales. Speed at which calls are analyzed.

Cons: There is nothing I can find wrong with Gong. New options and features are constantly added to improve the product.

Overall: Benefits, my prospects often relay technical terms or have difficult accents that I don't need to stop our conversation and ask to repeat, knowing I can listen again later. Overall gamechanger in the sales process I used to be under pressure to type notes, now I have time and information at my fingertips long after the call.

I know have the ability to timely respond to prospects objections and close any gaps in the sales process. I love GONG.

Gong changes the way you work

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Gong is a game changer.

Not everyone has to be a pro on your team to analyze a call anymore. Anyone can use Gong to recognize keywords, themes, and areas for improvement with their call analytics. Also, a major time saver because you can search for those keywords instead of listening to an entire hour or more of conversation.

I particularly enjoy any study that Gong publishes. By analyzing themes in the industry, they provide incredible insights around word choice and timing. Timing is everything, isn't it?

Gong changes the way you work, for the better.

Cons: I can't think of a single downside to using Gong.

Incredibly Valuable Product

Mar 05, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I truly love the product. From day one it was clear the amount of value it can bring to any sales team and the fact that the integrations with communication platforms like Goto Meeting make it so easy to work with.

In addition, I'm able to actually listen to my clients further, ask deeper questions because I don't have to worry about taking so many notes during calls. I can actually have conversations with prospects/clients rather than interviews.

Lastly, the AI is continuing to get better and better. The fact that I can see talking tracks, various topics helps educate where I can improve in my game

Cons: Not that it's a big deal but I'd love to be able to share calls in a less cumbersome process. Rather than copying a link, I'd like a way to share a call with just a click of a button. Having said that, sharing calls is still pretty dam easy

Overall: Can't say enough the product is incredible. They should raise license prices!

In addition, their CEO, is the man! Loves his pizza :)

Extremely helpful software - saves us so much time

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Very quickly asses a call, what happened, who said what. Also ability to very quickly focus on a portion of a call, or something a client has said. Has significantly improved our ability to give feedback to our team, train and build upon weaknesses and strengths.

Cons: I wish the transcript was more accurate. This is certainly an extra cherry on top type of feature, as it's not always needed but there are times where it would be amazing to be able to copy paste or search for certain terms, and the AI just isn't quite there.

Overall: We used to store recorded calls in some weird folder that existed in some bizarre shared server thing-a-majig and it was honestly a nightmare to find things and play back calls. We had zero visibility into things like talk time. Now I'm able to easily asses the health of an account by pin-pointing my own listening to only what the client has said on a call. We are much better off with gong, and it helps us with more focused follow up for our clients, as we're able to recall more granular detail of what was said.

Gong is a Sales Essential

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
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Pros: Gong has increased my ability to coach my team on their calls exponentially. I love the ability to quickly and efficiently learn what I need to know about the calls and the various ways the Gong platform allows me to understand my team's skill level and coach to that. I also love the ability to create custom scoring rubrics and use them to benchmark the team's progress.

Cons: I have no cons really. Gong is an awesome tool.

Overall: Gong has enabled me to be able to quickly assess a rep's performance on calls and easily share improvement points. Also, their blog is one of the best I've ever read.

Gong is a salesperson's dream

Mar 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: It's so important to identify your prospects needs, but it can be difficult to absorb everything they are relaying. Having access to a tool like gong, gives me the ability to revisit my calls, dissect my prospect's responses and identify their needs. Gong makes this easier by filtering by keyword, offering graphs so you can click into specific parts of each call, compiles key words used throughout and gives my co-workers a place to listen and make suggestions.

Cons: I haven't found anything negative when using gong.

Immediate insight into my calls

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: The #1 most valuable aspect of Gong for me is that I no longer have to worry about diligently taking notes while on a call with a prospect. I have the best conversations and can listen most effectively when I am walking around the sales floor and fully engaged. When I have to take notes, I miss key things the prospect is saying. With Gong, I can simply go back to the call after and finish up my notes.

Cons: You really have to put in the time and effort with the tool to see results/improvements. As expected with anything though.

Overall: Immediate insight into my calls and what I'm doing right & what I can improve upon. It's great to have an easy to use repository for all of my sales conversations.

I'm a genuine fan of Gong

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: It enables me to focus fully on the customer. I don't worry about taking notes, toggling between screens, or making sure to remember salient points. I am wholly dedicated to the conversation I am involved it with the customer, because I know that later I'll be able to review the call in many different ways: I can review only what I said, only what another individual said, I can drill down by topic or next steps. For me it saves me from the worst parts of myself.

Cons: They were once doing some kind of software update in the middle of the night, right when I had a meeting with an overseas company. I was livid but they were great about it.

I don't know what we would do without Gong

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Gong is awesome! It allows every call to be recorded, analyzed and sent to the correct people. Gong allows managers to make comments on specific parts of the calls, speed up or slow down the pace and send feedback to the reps. One of the coolest parts about Gong is how the platform analyzes each call, letting the manager and caller know how much he/she talks compared to the customer/prospect, what topics were discussed, and even what words you are repeating many times.

Cons: I think that the only thing that could be considered negative about Gong is that anyone at your company can listen to the call/recording

Overall: Great!

Excellent sales tool that allows for self improvement through call review and knowledge sharing.

Mar 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Having a library of all the calls in your organization, organized and broken down with recommendations and stats, is a powerful tool to have for sales self-improvement (specifically for onboarding new employees learning the product and sales cycle).

Cons: Not much to dislike - maybe the voice to text translation (being able to pull transcripts of your calls).. it never seems to work for me very well.

Overall: I use Gong for two different things, both of which the platform excels at: keeping track of customer conversations during long sales cycles and as a tool for self-improvement in my own calls.

The first one is self-explanatory, having the capability to go back to any previous customer conversation and easily pull the "highlights" from previous calls - allowing me a level of preparedness I wouldn't have by just relying on my own notes.

The second, as a tool for self-improvement, is probably where Gong has provided the biggest value ad towards my own selling capabilities. Being able to go back, review any of my calls and look at areas that could benefit from improvement, has been hugely beneficial in identifying my own weak points. This, paired with the ability to break down and listen to some incredibly successful calls from others in the organization, has made me stronger at selling our companies product.

Fantastic software that's critical to any sales organization

Mar 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The best part is that the solution seamlessly integrates with your existing apps and is super easy to use. All your calls are right there in the home dashboard and its very easy to find what you're looking for in calls. Overall great user experience and product.

Cons: The mobile app needs improvements, but overall not a big deal.

Overall: Gong.io helps us to review calls and better follow-up with prospects. It's also great for training, identifying areas of improvement and managing sales teams.

I wouldn't want to do my job without this tool!

Mar 27, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: Gong allows me to focus on my calls knowing that I can rely on the recordings for note taking. It's extremely beneficial to be able to share comments/feedback with my teammates. Additionally, I like to include demonstration recordings in my proposals to prospective clients which is always received well.

Cons: The search function to filter through call library doesn't always appear to work.

Overall: I have had a great overall experience using gong!

Gong should be an essential part of every sales rep's tech stack

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Apart from maybe Salesforce, Gong is the second most important tool in my stack as an AE. It's easy to use (almost no set up), allows me to listen to my calls and most importantly gives me the opportunity to use analytics to see how I can improve with every call.

Cons: I don't have any negative feedback as of now, the platform does exactly what we wanted it to do. I can see the future of gong being a virtual assistant to sales reps, that not only transcribes notes, but logs them for you and set's up tasks for you automatically in your CRM based on what it heard on the call.

Game changer for call analysis & more

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: I like that it's fully integrated to Zoom and Gsuite. I can easily create conference calls within my Google Calendar, without needing to log into Gong.io. Once the call is over, I get an email with a list of action items written there. Makes my summaries to send to the client very accurate and quick. Further, it enables me to communicate key points to my team internally. There's super accurate transcription (even with my Aussie accent), neat analysis tools (e.g. what are your filler words) and suggestions.

Cons: Nothing to complain about in the slightest.

Game-changing product for coaching and performance

Mar 28, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Gong is critical for any sales, customer-success, or client-facing professional who wants to grow in their role. It also allows for extremely easy collaboration with peers and managers by being able to tag crucial moments in a conversation for coaching purposes and just helping to push that deal over the finish line. I don't know how I ever did my job without Gong.

Cons: I had an important call with a strategic customer get lost in the ether and was not able to recover it :(

Overall: Gong is crucial for any organization that is serious about coaching and enabling their customer-facing teams with the feedback they need to improve. Gong has an incredible team that lives the thought leadership they espouse and is there to help whenever you need them. I would absolutely recommend them to anyone.

A go to toolfor Customer Success

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ability to use metrics to deliver the value of my team. Gong is the first tool I implement with my CS teams. It provides parameters to monitor how my CS teams are engaging with customers.

I can correlate the impact of Gong to my retention and expansion. I believe the ability to share calls with our internal teams has an impact on how CS can shape an organization.

Cons: At time is can be hard to find features.

Overall: Very positive. Gong is the first and most important tool for my CS teams. I can measure the impact to both my internal and external customers.

Game changer

Mar 05, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: I LOVE Gong.io . Being able to review calls, check talk ratios, quickly skip to relevant topics, change speed, and leave comments for others... all of these features used to seem like a 'nice to have' now the are 'need to have' for success.

Cons: They changed some of the UI so that calls are on a timeline and not listed. I haven't been able to figure out how to change it back, and I really dislike the timeline.

Overall: Fantastic, not only is the tool great, they share best practices and observations based on their aggregate data, and the content is incredibly helpful as well.

Great tool to drive sales team effectiveness

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: Easy to use. Great for training new and tenured reps. Provides market insight for non-sales reps that we find very valuable. Has been instrumental in enabling us to continually optimize our messaging while at the same time ensure standardization across all reps. Daily triggered emails are strong.

Cons: You get out of it what you put into it. Simply buying and setting up gong will not deliver ROI. Would also like to see more Hubspot integrations - typically trails SFDC on their release schedule.

Great Sales Learning Tool

Mar 28, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
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Pros: The statistics tools that listen to your calls and score you in various different sales aspects. You're able to get a good idea of your call as well as rate your performance against your organization and see how top performers are achieving results.

Cons: The navigability of finding previous calls from certain accounts or sales reps.

Overall: I have never used Gong in previous roles but as I was learning and ramping, it was a great tool to help get me going and once I was in the role, it was a great tool for reflecting and continuous learning.

Really improves my sales productivity!

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: auto -records web meetings with customers

very easy to review key parts of calls

easy to share part or all with customers

tracks who said what

feedback on interaction with customer (time spent talking vs listening)

easy to share calls with colleagues so they can be briefed ahead of future meetings

Cons: at first, I felt like big brother was watching, ie management listening in on what I am doing and everyone on the team was able to listen to my calls... I soon became a convert though

Great Product - Helps me improve at my craft

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to refer back to important conversations with a quick keyword search. Really great for getting quick feedback from my manager on important conversations.

Cons: The text translations isn't great. Although it could be the way I speak.

Overall: Great for improving my speaking and selling skills by showing me important metrics on my speaking style (especially filler words). Also a great tool for making sure you can easily reference important discussions with clients. I have dozens of calls every week, and it helps me to stay on top of things.

Capterra loader

We use Gong as our call recorders and internal training/coaching.

Jun 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The product rocks - it actually analyzes your call and picks up keywords brought up on the call and marks them on the recordings with a marker so you can jump to particular spots of the call. It also pulls the talk time between you and the other caller which is great for call coaching purposes.

Cons: I honestly don't have any cons on this product. They are even great about analyzing the call extremely fast too!

Overall: It's great for call coaching and accountability on calls with clients.

We love Gong

Mar 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Gong is easy to use and breaks down your calls so you're able to see where you can improve and statistically what you are doing well. It provides transcripts, and tags certain parts of the calls so you are able to jump ahead based on what you want to review. We love how intuitive and thoughtful Gong is as a software.

Cons: I have not come across something in Gong that has been less of incredible.

Overall: I've been able to study the work of my colleagues to understand what specifically makes them successful so that I can replicate what they do well on my own! It's been a tool that has allowed me great growth in my professional development.

Game Changer

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy, automated, simple and effective. Gong has been a gamechanger and helped our entire sales team work more effectively.

Cons: Can't think of a con. Sometimes longer calls take a while to upload, but that's about it.

Overall: Gong helped our team identify deficiencies and work faster to close deals. With Gong, we can measure, analyze and fill the gaps to improve. Our product team reviews past calls to identify feature requests and the search functionality is incredible.

Gong review

Mar 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: Training and improvement of the sales team, my team's calls are finally not siloed, I can review them and the team can learn from them.

Cons: Our touch with the CS team has been minimal, we could have used more training or being pushed to use the features.

Simple Idea Executed Perfectly

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
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Pros: To be able to go back and listen to a call has been huge. What people say is the biggest indicator for if a deal will close vs relying on your emotions you felt during the call. It keeps you honest.

Cons: It's very impressive, im not sure what else they can do to make it better. The transcripts are great.

Overall: Has really helped me take notes and prepare for future big calls. I love it and am a huge proponet for this software for others.

I'm a Gong Fan

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've used Gong for over 2 years and I love that I can listen to the call within 5 minutes of being completed and jump to different areas of the call or fast forward by 2x. This really allows me to provide feedback on myself, learn from my mistakes & see what areas I need improvement on. I also love how I can share my calls with my contacts.

Cons: I honestly can't think of one thing that I dislike about the product.

Overall: I've been able to hone in on my sales skills & easily listen to other reps calls to see where they're excelling, which which has increased my win rate percentage and TCV.

Critical sales tool

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Ability to re visit past calls helps reps understand what is important to the prospect and gather all the important data points (not some)

Cons: - New timeline based interface makes is challenging to navigate to past calls

Overall: Gong has helped me close more deals

great sales tool

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I can recheck my notes

I can self evaluate my call

I can share my call with others

I can listen to other successful sales peoples calls

calls post quickly

Gong helps me be better every day

Cons: It is not always fun to see when you missed an opportunity, but it is better to know.

Overall: I try to use Gong daily. I listen to a call to check my understanding, I go back to a prior call to prep for the next. Its a great tool

If you mange Sales Teams you woul dbe crazy not to use Gong

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows us to review deals, hone our deal strat, train our teams, share knowledge, optimize our persona-driven messaging, coach individually, benchmark our best reps and compare to the overall team's performance, alert me to any deals that could be at risk and more. I would never manage a Sales Team without it again.

Cons: They can work on the transcription of the calls a bit.

Overall: They have been fantastic. Their CS Team stays on top of the optimization of the platform as they roll out new features and deliver insights on what has worked for similar organizations.

Don't have to take notes anymore

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to navigate, intuitive, allows me to focus on the call at hand instead of worrying about writing everything down.

Cons: The app could be better but it's definitely improved alot since they released it

Never lose any information from important calls

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can review all my calls and take key points that I may have missed and turn my Client's experience into a WOW! moment.

Cons: The transcript is not great, and confusing to follow. I also think the analytics are interesting, but without clear reasons to back up the analytics, they are just white noise.

Overall: Great! I use Gong all the time. I don't know what I did before gong!

Great for molding your craft!

Mar 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It is amazing that this tool allows you to be able to go back and listen to key words, phrases, pauses, etc. The power to be able to go back and listen to a call and critic yourself and learn from it is a game changer. Little things such as a detail you missed, or a question you asked that you could of done differently.

Cons: The only thing I would say could be improved is some of the app capabilities.

Overall: This tool has allowed me to increase my closing percentage, reframe my selling style, and understand key trends with buyers.

Great software, cant live without it

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and the UI. I can review any call I need at any time whether on my laptop or phone. I dont need to take notes anymore as its all recorded

Cons: Nothing! Its perfect. The UI is constantly evolving and I love it!

Overall: As a sales professional Gong is an integral portion of my workday. Its an imperative tool that I use to refer back to meetings, analyze my talk time/ratios etc.

Gong is a Game Changer

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love Gong for many reasons. The most important one is the product ease of use. We can quickly find calls by rep, client, topic, time frame and so much more. Having one place that we can give / receive immediate feedback, store specific calls for training purposes and analyze new sales language has been so valuable.

Cons: I really have nothing to complain about. The Gong team is constantly updating with new features and things to make the product better. I would love it if the app would batch send comments like the desktop version does. I hate knowing that when I'm reviewing a call, each comment comes over as a separate email to the rep.

Overall: Overall, our experience with Gong has been exceptional.

Gong.io is the best sales tool i've ever worked with

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's convenient and seamlessly integrated into our video conferencing software. A tenant of our sales org is to give/receive feedback as constructively as possible so having access to every team member's pitches helps us all make each other better. Gong calls out key words and phrases as well as important statistics to help everyone improve.

Cons: Not really any negative comments. It's so easy!

Overall: I am fundamentally a better salesperson because I am able to easily listen to my pitches and improve.

Greatest Sales Enablement Tool Ever

Mar 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use, call digest, talk-listen ratio

Cons: Need to improve their BI (need a breakdown of minutes spent on every part of the intro call...disco, deck, demo, next steps....)

Overall: GREAT

Great asset to any Sales Org.

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use and the ability to write comments within the recording.

Cons: New Beat feature is a little overwhelming , but with any UX or major changes comes a bit of a learning curve.

Overall: Gong is great for any sales org looking to continuously improve - in addition to what a great tool GONG is we also love reading Gong Sales blog with all data taken from GONG recordings.

Solid, helpful, informative, easy

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gong does what it's supposed to, and it does it well. I can coach our sales reps, run analytics around talk/listen, call length, key words/phrases, etc. I'm a big fan!

Cons: Sometimes it can be difficult to get it to work reliability with GoToMeeting. I'm sure it's a quick/easy fix given how well the software is designed.

Excellent functionality with minor improvements to be made

Mar 29, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to view topics discussed, check transcripts, search for keywords, create your own tags, view talk ratios, different search filters

Cons: The search function does not always work reliably. Sometimes searching for the name of the sales consultant doesn't produce the result, even though the recording is there if you search by scrolling back through the pages, or if you apply specific date filters.

Overall: Analysing sales calls is made much easier with different ways to visualize the conversation

Love Gong

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Incredible resource for knowledge sharing and improving my language, positioning, and negotiation.

Cons: Not a lot I don't like, sometimes the app can be a little buggy while searching for specific people but it's real here and there.

Overall: Love it, would recommend to anyone trying to improve the efficiency, tactics, and language of a sales team

Amazing Technology! A win for the Sales Rep and a win for the company!

Apr 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can go in and listen to past customer calls. When I'm back to back on meetings it's hard to log everything in Salesforce right away, being able to go into Gong and make sure I have everything is really helpful. It's very easy to use and the analytics are really interesting!

Cons: I've been using Gong for almost 2 years and really do like it. But the one thing I hear from teammates is that it can sometimes feel overwhelming. They have said they aren't always quite sure what else to review or how to best utilize the platform.

Overall: Not only do we as reps benefit, but there's a huge upside for any business to look at a technology like this. Coaching can now be much more tailored!

Every day value

Mar 05, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It's been a game-changer for our team. My favorite feature is being able to search for keywords and buzzwords, as well as how it categorizes the "types" of conversation to search for (negotiation, small talk, etc.)

Cons: I think that the UI could use a little bit of improvement, it's not always easy to navigate.

Overall: We use Gong on our customer success team every single day. It's an invaluable tool in terms of onboarding/ramping up new team members, creating transparency, cross-department communication, etc.

Hands down the best call evaluation tool on the market!

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I have performed hundreds of call reviews and coaching sessions and by far, Gong is the best tool I've ever used. I can search for phrases in a call, observe tempo, ratios of speech and so much more!

Cons: Product just gets better and better, I wouldn't change a thing, but keep those changes coming!

Perhaps the most helpful sales acceleration tool

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Gong makes me a better salesperson. It's analysis and benchmarking means coaching individual reps becomes easy. It's an incredible resource for seeing what your colleagues are doing well and getting new ideas. I love it.

Cons: I can't take it with me all the time! I wish I could and am hoping that's on the roadmap.

Overall: Gong is a brilliant tool for sales coaching and call analysis. The intelligence they provide is second to none and I would want to use it literally everywhere I go.

All of my sales calls are so much easier

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Gong allows me to really pay attention to my prospect and dig into the conversation instead of worrying about taking perfect notes. I can review historical calls prior to meetings so I know exactly the language my prospect was using and the problems we're trying to solve. My ability to recap to a prospect where we stand has helped create a trust that wasn't as possible before Gong.

Cons: I wish auto summaries were a bit better.