# Page 10 | Gong.io Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Gong.io the right Call Recording solution for you? Explore 560 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157969/Gong-io/reviews --- Gong.io 4.8 (560) [View alternatives](https://www.capterra.com/p/157969/Gong-io/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of Gong.io ## Showing most helpful reviews Showing 226-250 of 560 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BV Bryson V. Account Development Manager Computer Software Used the software for: 6-12 months ### "The Place to Improve" August 18, 2021 4.0 Pros I loved being able to see the analytics behind the conversation. On top of letting it be used however you want and the amazing playback, it allows you to see stats and make comments. Cons It asks for a username and password to enter every 60 seconds. Review Source DW Danielle W. Account Executive Internet Used the software for: 1-2 years ### "Gong helps me sell better" February 13, 2020 5.0 Pros I love that I can hear other people’s call as it allows me to learn from the best. I love that I get a transcript of my calls so I can see what my action items were. Also interesting to see the analytics to know my filler words, etc... Cons Nothing comes top of mind as the tool has been super intuitive. Not sure if I am unaware but would love if there is a feature to see my Overall filler words, etc Review Source VR Verified Reviewer Account Executive Program Development Used the software for: 6-12 months ### "I'm a Gong Fan" March 5, 2019 5.0 I've been able to hone in on my sales skills & easily listen to other reps calls to see where they're excelling, which which has increased my win rate percentage and TCV. Pros I've used Gong for over 2 years and I love that I can listen to the call within 5 minutes of being completed and jump to different areas of the call or fast forward by 2x. This really allows me to provide feedback on myself, learn from my mistakes & see what areas I need improvement on. I also love how I can share my calls with my contacts. Cons I honestly can't think of one thing that I dislike about the product. Review Source Barbara T. GTM Enablement Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Gong is a game changer!" February 11, 2020 4.0 We've been able to quickly identify what is working and what isn't working with our calls, provide clear examples and correlate our call quality to our team goals. Pros I love that we're able to quickly find calls, be strategic with our quality assurance process, provide managers with a tool to help coach their team and build them up with specific examples. Cons It's mainly built for manager coaching vs an operational tool, there are a lot of reports that we could benefit from and we have to go through our CSM, who is amazing, to get that data. Review Source BC Bradley C. Customer Onboarding Specialist Computer Software Used the software for: 1-2 years ### "Gong is the best" February 11, 2020 5.0 Gong transformed my day to day role with its ease of use and functionality. Pros I'm constantly on customer calls everyday that always entail detailed follow up notes and action items. Gong makes it easy on my to review calls and it segments follow up sections so I don't have to spend time chasing down information when listening to my call recordings. Cons Nothing! There isn't really anything that comes to mind Review Source CC Colby C. Account Executive Human Resources Used the software for: 1-2 years ### "Essential for any sales team" February 11, 2020 5.0 I have seen a big increase in the overall win rates. I also have the ability to make the most out of each opportunity. Pros I love how easy it is to use Gong for my personal use to reflect on previous calls but also the coaching opportunities it allows. The data and stats gong provides enable any capable salesperson to improve and grow. Cons There isn’t anything I dislike about the service and experience Gong provides. Review Source VR Verified Reviewer Sales manager Computer Software Used the software for: 6-12 months ### "Great for call and screen recording " July 16, 2019 4.0 Pros I use gong to record calls. It’s an easy platform to use, for coaching and training purposes. Cons I have to manually turn on call recording for every user. Review Source Shianne D. S. VP of Sales Computer Software Used the software for: Less than 6 months ### "Best Call Recording Software for a Sales Team! Hands Down." August 8, 2019 5.0 Gong has the best sales recording software I have ever used. You can tell it was created by sales people for sales people. It is so robust that you can use it for sales teams, product teams, CS teams. You can use the transcripts, embed in SFDC, create key word tags...on and on. I have no idea how I lived without this for my sales team. Pros It has everything you want/need when it comes to managing a sales team and equipping your sales leaders to coach and enable their teams. Cons There isn't anything I don't like about it. Review Source kC kevin C. sales Human Resources Used the software for: 1-2 years ### "great sales tool" March 27, 2019 5.0 I try to use Gong daily. I listen to a call to check my understanding, I go back to a prior call to prep for the next. Its a great tool Pros I can recheck my notes I can self evaluate my call I can share my call with others I can listen to other successful sales peoples calls calls post quickly Gong helps me be better every day Cons It is not always fun to see when you missed an opportunity, but it is better to know. Review Source MG Miguel G. Business Development Representative Aviation & Aerospace Used the software for: Less than 6 months ### "Great for Feedback" August 16, 2021 5.0 Pretty Great. Pros The ability to go back and learn from your own calls, ease of use, coaching, and stat measuring. Cons Nothing really, not a big fan of being recorded, but not bad to learn from. Review Source RM Rob M. Senior Account Executive Computer Software Used the software for: 6-12 months ### "Used heavily as a new hire" February 11, 2020 5.0 This has been a very helpful tool during training, prepping for meetings and when writing recap emails. I highly recommend it. Pros The technology is fantastic - being able to go back and listen to discovery calls before a demo is really helpful and having the ability to search by keyword and listen to other successful reps on calls help me onboard quickly. Cons sometimes the transcription isn't as good as it could be. would be nice to have a monthly summary of my calls with recommendations on where I can improve based on company and industry standards. Review Source VR Verified Reviewer Sales Director Hospitality Used the software for: 6-12 months ### "If you mange Sales Teams you woul dbe crazy not to use Gong" March 27, 2019 5.0 They have been fantastic. Their CS Team stays on top of the optimization of the platform as they roll out new features and deliver insights on what has worked for similar organizations. Pros It allows us to review deals, hone our deal strat, train our teams, share knowledge, optimize our persona-driven messaging, coach individually, benchmark our best reps and compare to the overall team's performance, alert me to any deals that could be at risk and more. I would never manage a Sales Team without it again. Cons They can work on the transcription of the calls a bit. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: Less than 6 months ### "Great product for a sales rep" August 19, 2021 5.0 Pros Call recording makes it easy to go back and see what my prospects said. Cons Some of the translations are slightly off but it's pretty close when it takes the speech and turns it to text. Review Source ATA Arthur Thomas A. BDR Computer Software Used the software for: Less than 6 months ### "Gong for Sales Coaching" October 27, 2021 5.0 I learned how I sounded to customers and what and what not to say and when to say it. Pros This is a great software for both the sales coach and the actually BDR to critique client calls. A great way to figure the call flow and actual conversations that are had. Cons There was not anything that I didn't like about this software. This is a great training tool for the entire organization. Review Source VR Verified Reviewer Customer Success Manager Information Technology and Services Used the software for: 1-2 years ### "Never lose any information from important calls" March 27, 2019 5.0 Great! I use Gong all the time. I don't know what I did before gong! Pros I can review all my calls and take key points that I may have missed and turn my Client's experience into a WOW! moment. Cons The transcript is not great, and confusing to follow. I also think the analytics are interesting, but without clear reasons to back up the analytics, they are just white noise. Review Source MF Matthew F. Enterprise BDR Computer Software Used the software for: 2+ years ### "Gong is the best!" February 11, 2020 5.0 Pros Its amazing, easy to use, and a great centralized tracker for all account based conversations. Cons none that i can think of. Any con i've come up with has been updated before I felt the need to complain Review Source JT Jim T. AE Computer Software Used the software for: 2+ years ### "Don't have to take notes anymore" March 5, 2019 5.0 Pros Easy to navigate, intuitive, allows me to focus on the call at hand instead of worrying about writing everything down. Cons The app could be better but it's definitely improved alot since they released it Review Source TM Thomas M. Business Development Associate Computer Software Used the software for: 1-2 years ### "Great software to review sales calls" February 11, 2020 5.0 Overall I love the concept of the software and feel it will only get better. Pros It allows for you to see highlights in the meetings and common threads. It also allows for you to see most used words as well as things that your prospect said of note. Cons I don’t like that it sometimes only picks up what the sales person says and transcribes the information incorrectly. Review Source YNK Yaman N. K. Account Executive Information Technology and Services Used the software for: 1-2 years ### "Great software, cant live without it" March 5, 2019 5.0 As a sales professional Gong is an integral portion of my workday. Its an imperative tool that I use to refer back to meetings, analyze my talk time/ratios etc. Pros The ease of use and the UI. I can review any call I need at any time whether on my laptop or phone. I dont need to take notes anymore as its all recorded Cons Nothing! Its perfect. The UI is constantly evolving and I love it! Review Source CN Claire N. BDR Computer Software Used the software for: 6-12 months ### "Gong is the BEST" February 11, 2020 5.0 Pros Love the ability to listen to and comment on both my own and my peers' sales calls. It's been an absolute game changer to be able to reflect on how one went and see exactly where I can improve. On top of that, it's great to be able to have a recording incase any important info gets overlooked during the initial call, makes post-call notes/review so much more beneficial. Cons Not sure how accurate the bottom "topic" section is (i.e. the part that lists different topics being discussed in the call) Review Source KM Kyle M. Account Executive Online Media Used the software for: 2+ years ### "My Review" August 11, 2021 5.0 It is an incredible tool! Pros I love that I don't have to rely on my notes as heavily. Cons I don't think there needs to be a major improvement. They do everything very well! Review Source JM Joseph M. SDR Computer Software Used the software for: 6-12 months ### "Gong - A need for survival" February 11, 2020 5.0 Pros My favorite part of Gong.io is how easy it is to search the call transcripts and pinpoint exactly what it is that I want to learn about. The product I sell has many different features, many of which I do not have good talk tracks for. Anytime I get stumped on a particular objection or product feature in a customer conversation, the first thing I do is search for that in Gong. 99.99% of the time I am able to find a conversation where it is addressed. I would not be half the salesperson I am without this tool. Cons Sometimes the topics in the call to jump to are not accurate. For example, if I want to hear somebody talk about the analytics feature of our tool and jump to that part of the cool, sometimes that is not accurate and they are talking about something completely different. Easy fix is to just search the transcript though. Review Source VR Verified Reviewer Account Manager Human Resources Used the software for: 6-12 months ### "Great for molding your craft!" March 28, 2019 5.0 This tool has allowed me to increase my closing percentage, reframe my selling style, and understand key trends with buyers. Pros It is amazing that this tool allows you to be able to go back and listen to key words, phrases, pauses, etc. The power to be able to go back and listen to a call and critic yourself and learn from it is a game changer. Little things such as a detail you missed, or a question you asked that you could of done differently. Cons The only thing I would say could be improved is some of the app capabilities. Review Source VR Verified Reviewer Co-Founder - Creative Internet Used the software for: Less than 6 months ### "Visibilities into deal flow" February 25, 2021 4.0 Gong has really changed the way we deal with our sales team, and the productivity has gone up. Pros Gong really helps our company visualize all our accounts to see which ones have the most potential. It lets you see everything in one view - last contact, next steps, ect. Its team feature also makes it a lot easier for our team to work together. Cons Can't say there's much I don't like about Gong, after a few implementation hiccups with our engineering team everything was sorted. Review Source MT Mili T. Senior Account Executive Financial Services Used the software for: 6-12 months ### "Product-first, intuitive revenue intelligence software" February 11, 2020 5.0 Excellent and customer first. Pros Ease of use, salesforce integration, great brand and strong product innovation. Cons Sometimes our dialing software doesn't get tracked in Gong from other applications. This is an integration piece. Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) SalesLoft was not as sophisticated and did not have true AI built in. Review Source Similar Products Featured