# Page 11 | Gong.io Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Gong.io the right Call Recording solution for you? Explore 560 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157969/Gong-io/reviews --- Gong.io 4.8 (560) [View alternatives](https://www.capterra.com/p/157969/Gong-io/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of Gong.io ## Showing most helpful reviews Showing 251-275 of 560 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ST Stephanie T. Vice President, Client Success Marketing and Advertising Used the software for: 1-2 years ### "Gong is a Game Changer" March 5, 2019 5.0 Overall, our experience with Gong has been exceptional. Pros I love Gong for many reasons. The most important one is the product ease of use. We can quickly find calls by rep, client, topic, time frame and so much more. Having one place that we can give / receive immediate feedback, store specific calls for training purposes and analyze new sales language has been so valuable. Cons I really have nothing to complain about. The Gong team is constantly updating with new features and things to make the product better. I would love it if the app would batch send comments like the desktop version does. I hate knowing that when I'm reviewing a call, each comment comes over as a separate email to the rep. Review Source AB Avner B. Head of Sales Enablement Information Technology and Services Used the software for: 2+ years ### "Greatest Sales Enablement Tool Ever" March 13, 2019 5.0 GREAT Pros ease of use, call digest, talk-listen ratio Cons Need to improve their BI (need a breakdown of minutes spent on every part of the intro call...disco, deck, demo, next steps....) Review Source NP Nina P. Account Executive Translation and Localization Used the software for: 1-2 years ### "Great asset to any Sales Org. " March 5, 2019 5.0 Gong is great for any sales org looking to continuously improve - in addition to what a great tool GONG is we also love reading Gong Sales blog with all data taken from GONG recordings. Pros The ease of use and the ability to write comments within the recording. Cons New Beat feature is a little overwhelming , but with any UX or major changes comes a bit of a learning curve. Review Source VR Verified Reviewer Enterprise Account Executive Marketing and Advertising Used the software for: Less than 6 months ### "Great tool for sales professional " August 1, 2019 5.0 Pros The transcript feature. Gong automatically translates your calls so you can easily read your calls. The mobile app is excellent to allow you to listen to calls on the go. You can also save calls you want to listen to later to make it as easy as possible. Cons Nothing in particular. It's a great tool for sales teams to review calls and learn from other sales reps. It makes a few mistakes with transcribing but not enough to truly bother me. Review Source SW Steve W. Seinor Director Commercial Sales Computer Software Used the software for: 1-2 years ### "Solid, helpful, informative, easy" March 5, 2019 5.0 Pros Gong does what it's supposed to, and it does it well. I can coach our sales reps, run analytics around talk/listen, call length, key words/phrases, etc. I'm a big fan! Cons Sometimes it can be difficult to get it to work reliability with GoToMeeting. I'm sure it's a quick/easy fix given how well the software is designed. Review Source GD Grace D. Account Executive Financial Services Used the software for: 6-12 months ### "Gong.io is the best sales tool i've ever worked with" March 27, 2019 5.0 I am fundamentally a better salesperson because I am able to easily listen to my pitches and improve. Pros It's convenient and seamlessly integrated into our video conferencing software. A tenant of our sales org is to give/receive feedback as constructively as possible so having access to every team member's pitches helps us all make each other better. Gong calls out key words and phrases as well as important statistics to help everyone improve. Cons Not really any negative comments. It's so easy! Review Source SZ Sen Z. Sales Team lead Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent functionality with minor improvements to be made" March 29, 2019 4.0 Analysing sales calls is made much easier with different ways to visualize the conversation Pros Ability to view topics discussed, check transcripts, search for keywords, create your own tags, view talk ratios, different search filters Cons The search function does not always work reliably. Sometimes searching for the name of the sales consultant doesn't produce the result, even though the recording is there if you search by scrolling back through the pages, or if you apply specific date filters. Review Source KG Kimberly G. Implementation Consultant Sports Used the software for: Less than 6 months ### "Recordings and Transcripts Made Easy" August 11, 2021 5.0 Pros It's beyond easy to see who said what, when, and how much they talked. To top it off, the transcription is pretty accurate and is available speedily after the call! It's nice to be able to not only re-hear what was said, but see the words. It's great for training and reviewing purposes, but also seeing how you handle the convo (am I talking too much/little?). It also auto records when you have a non-employee on the call, so you don't have to always remember to click record. Cons I don't really have any cons! It works perfectly for my use case. Review Source VR Verified Reviewer Account Executive Staffing and Recruiting Used the software for: 1-2 years ### "Perfect For Sales! " February 11, 2020 5.0 Gong has been a great tool for me personally to use to review my calls, grow in my positions and help change things that are needed in my sales calls daily Pros The easy use -- The why it connects to our Salesforce system and the ability to tag different points in the call Cons Searching can be a little hard sometimes Review Source DL Danielle L. Sr AE Internet Used the software for: Less than 6 months ### "Game changer" August 9, 2021 5.0 Pros I like how easy to use it is, all the metrics, and the ability to pull up calls right away. Cons Sometimes it can take up to 4 hours to get the recording. Review Source VR Verified Reviewer Account Manager Financial Services Used the software for: 1-2 years ### "Love Gong" March 27, 2019 5.0 Love it, would recommend to anyone trying to improve the efficiency, tactics, and language of a sales team Pros Incredible resource for knowledge sharing and improving my language, positioning, and negotiation. Cons Not a lot I don't like, sometimes the app can be a little buggy while searching for specific people but it's real here and there. Review Source JR Jose R. Account Development Rep Financial Services Used the software for: 6-12 months ### "Gong is amazing" February 11, 2020 5.0 We have been able to really improve our call quality with Gong. It's hard to get people on the phone and we have to make sure we maximize the efforts on the call. Gong has helped us improve on what went well and leave out bad phrases or wordings. Pros I like the analytics of the calls that are recorded. We are able to look at previous calls to learn from them. We can learn if we are talking to much, patience on calls, key words being used. Cons I cant find anything yet. So far everything with Gong has been a great experience Review Source DY Daylor Y. Account Executive Telecommunications Used the software for: 1-2 years ### "Simple, Easy Use it Everyday" February 11, 2020 5.0 Very good! If it could just do the one thing I mentioned above I would scream and shout how Much I love gong. Pros Love how easy it is to search team members and be able to listen to their calls. Cons That it does not record my audio and screen share together. I understand how to set that up but I think its a bit complicated and time consuming Review Source VR Verified Reviewer Relationship Manager Internet Used the software for: 1-2 years ### "Amazing Technology! A win for the Sales Rep and a win for the company!" April 9, 2019 5.0 Not only do we as reps benefit, but there's a huge upside for any business to look at a technology like this. Coaching can now be much more tailored! Pros I love that I can go in and listen to past customer calls. When I'm back to back on meetings it's hard to log everything in Salesforce right away, being able to go into Gong and make sure I have everything is really helpful. It's very easy to use and the analytics are really interesting! Cons I've been using Gong for almost 2 years and really do like it. But the one thing I hear from teammates is that it can sometimes feel overwhelming. They have said they aren't always quite sure what else to review or how to best utilize the platform. Review Source CC Caitlin C. Manager, Customer Success Computer Software Used the software for: 6-12 months ### "Every day value" March 5, 2019 5.0 We use Gong on our customer success team every single day. It's an invaluable tool in terms of onboarding/ramping up new team members, creating transparency, cross-department communication, etc. Pros It's been a game-changer for our team. My favorite feature is being able to search for keywords and buzzwords, as well as how it categorizes the "types" of conversation to search for (negotiation, small talk, etc.) Cons I think that the UI could use a little bit of improvement, it's not always easy to navigate. Review Source GG Graeme G. Global sales development director Banking Used the software for: 6-12 months ### "Please don’t buy this - so my team looks better than the competition " February 11, 2020 5.0 Gong has completely change the way I interact with my staff by reviewing their calls and able to provide relevant feedback as well as being able to loop in other people in other divisions at the right place in the call and of course that they can put their inputs or to be a advised about issues that are relating to them the product itself is simply amazing Pros The ability to give almost real-time feedback and Collaborate with other members Cons I am addicted!!! Going doesn’t accurately pick up inbound calls The transcripts need work Review Source WC Wayne C. Partner Sales Executive Outsourcing/Offshoring Used the software for: 1-2 years ### "Gong - great product with great value" February 11, 2020 5.0 Pros I use Gong as a way to retrieve and listen to calls I make with my companies partners, and I love how easy the product is to use and how easy it is to find points in a call that certain information was revealed. Saves a lot of time. Cons nothing, no issues whatsoever using the product. Love it! Review Source CS Casey S. Account Executive Computer Software Used the software for: 6-12 months ### "Gong for the training acceleration win" August 11, 2021 5.0 Great Pros I've used both Gong and Chorus at different organizations, and these tools make onboarding faster, customer conversations easier to follow through a sales process with multiple different inputs, and holds reps accountable for their success. Cons no cons - works great for an individual contributor as well as a sales coach/manager Review Source BC Britt C. Sales development Information Services Used the software for: 1-2 years ### "Great way to connect " February 13, 2020 4.0 Pros Love the ease of use and intuitiveness of the software. Great functionalities include comments, transcripts, notes, etc. The app makes for great road trips and being able to connect to my car and listen to calls. Cons Sometimes the calls take a while before they are imported into the system. Review Source VR Verified Reviewer BDR Computer Software Used the software for: Less than 6 months ### "Gong helps you learn" November 20, 2020 5.0 Pros Gong is really good for helping you learn what you need to improve on. Really good for hearing how you sound and being able to go over with peers and improve. Integrates nicely with slack too. Cons It can be a bit slow to upload calls, sometimes calls won't be uploaded for a few hours. Not a big detail because they still get uploaded at the end of the day, but still would be nice to have instant uploads. Review Source VR Verified Reviewer Regional Sales Director Information Technology and Services Used the software for: 6-12 months ### "Perhaps the most helpful sales acceleration tool" March 27, 2019 5.0 Gong is a brilliant tool for sales coaching and call analysis. The intelligence they provide is second to none and I would want to use it literally everywhere I go. Pros Gong makes me a better salesperson. It's analysis and benchmarking means coaching individual reps becomes easy. It's an incredible resource for seeing what your colleagues are doing well and getting new ideas. I love it. Cons I can't take it with me all the time! I wish I could and am hoping that's on the roadmap. Review Source VR Verified Reviewer Account Executive Accounting Used the software for: 1-2 years ### "Gong is awesome!" March 27, 2019 5.0 Gong has helped me get better at the calls I make. It's also great to refer back to when taking notes on a call in case I missed something. Very useful! Pros Easy to use; great to track my calls and be able to get better at my job! Cons It sometimes takes a little bit of time for calls to load. But other than that, it's great! Review Source SN Shareen N. Regional Manager, Sales Information Technology and Services Used the software for: 1-2 years ### "Love Gong!" February 19, 2020 5.0 I've had a great experience with Gong and the AI recognition it has for keywords, sayings, talk time, etc. Pros I love how easy it is to search for the people I manage and easily listen to their calls! I have used Gong at my last 2 companies and there is no way I would have been able to listen to all my reps calls day in and day out. This way I can pull up calls they've done during out 1:1's and analyze them together! Cons Honestly enjoy everything about the software! Reason for choosing Gong.io At my last company, Gong analyzed the content better than all other services giving me a cliff notes on what I needed to address with each individual after the call Review Source AB Andrew B. Account Executive Telecommunications Used the software for: 1-2 years ### "Highly recommenced! " February 11, 2020 5.0 Pros Gong is incredibly useful in our sales organization. Personally I use it to review my calls/demos and often share the recordings with my customers. For training purposes and account tracking, it cannot be beat! Cons Occasionally it can be difficult to search for a specific call. Review Source SB Scott B. Account executive Human Resources Used the software for: 2+ years ### "Love it" February 11, 2020 5.0 Amazing!!! Pros Helps me remember conversations better since I’m not the best note taker! Cons Sometimes it’s laggy or misses a call !! Review Source Similar Products Featured