# Page 12 | Gong.io Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Gong.io the right Call Recording solution for you? Explore 560 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157969/Gong-io/reviews --- Gong.io 4.8 (560) [View alternatives](https://www.capterra.com/p/157969/Gong-io/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of Gong.io ## Showing most helpful reviews Showing 276-300 of 560 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Max F. AE Computer Software Used the software for: Less than 6 months ### "Couldn't liver without it " July 23, 2021 5.0 Pros I track and metricize every call I make. I can easily reference previous conversations. Every gong call I make goes into my CRM. Cons Playback can be clumsy and troublesome from time to time. Review Source AM Alexandra M. Account executive Information Technology and Services Used the software for: 1-2 years ### "Gong at Linkedin " February 13, 2020 5.0 Amazing! A+ product. Pros No brainer- this is the best recording tool for sales reps and their managers. With gong, I can’t actually focus during my calls instead of writing down every word. It’s easy for my manager to access my calls and leave feedback. Cons If my SDR schedules a meeting for me, it doesn’t automatically record so I’m missing a lot of recordings. I know there’s a work around here but sometimes I forget Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/) WebEx recordings Review Source PF Patrick F. Regional Vice President, Sales Education Management Used the software for: 6-12 months ### "All of my sales calls are so much easier" March 27, 2019 5.0 Pros Gong allows me to really pay attention to my prospect and dig into the conversation instead of worrying about taking perfect notes. I can review historical calls prior to meetings so I know exactly the language my prospect was using and the problems we're trying to solve. My ability to recap to a prospect where we stand has helped create a trust that wasn't as possible before Gong. Cons I wish auto summaries were a bit better. Review Source Jack M. Enterprise Business Development Representative Computer Software Used the software for: 1-2 years ### "Solid solution - highly recommend " January 27, 2020 4.0 Great - Gong has allowed me to carefully review mine and other team members calls and see the breakdown of topics, length of each person talking, and where there needs to be improvement. Pros I've been able to get much better at my job through call reviews whether they be my own or colleagues here at Yello. This solution has allowed me to pick up different techniques from others, as well show me where I personally need to get better. Cons Sometimes there can be a little bit of a delay when reviewing/analyzing calls. Quite honestly do not see too much issues with the solution. Colleagues can see where you messed up lol. Review Source AF Alexandra F. Sales Operations Lead Online Media Used the software for: 6-12 months ### "User Friendly, Intuitive, Great Analytics/Data" February 11, 2020 5.0 We have a very green sales team so our weekly deal reviews are a great training + improvement tool. Pros Gong has been an invaluable tool in deal reviews with my Sales Org and a training tool for SDRs hoping to transition to a Sales role. We also use it internally to gather product feedback. Cons The only feature I wish was different is toggling downloading capabilities on/off for every user, verses letting admins download and normal users not. Review Source Scott A. Sales Manager Computer Software Used the software for: 1-2 years ### "Powerful Software" March 27, 2019 5.0 Pros Easy setup and integration. Powerful insight into calls and very helpful for our Sales team. Has also been a great resource for our new hires to review and watch demos. Cons No specific cons as it's been a good service for us. Review Source JT Joseph T. Account Executive Internet Used the software for: 6-12 months ### "A must have!" February 11, 2020 5.0 Pros I love that Gong not only records calls but also analyzes the calls. It's a great tool to allow you to fully be attentive to your prospect and not worry about taking in-depth notes at the same time. Additionally, if there are others that need to be a part of the conversation, you can send them the entire call or the snippet of the call that is applicable to them. Cons I actually don't dislike anything about Gong. Review Source KH Kerry H. AE Computer Software Used the software for: Less than 6 months ### "Highly recommend!" August 11, 2021 5.0 Love it Pros Gong is awesome! I am typically in back-to-back meetings so Gong helps me with all of my follow-ups! I love that it records all my calls and I can send it to my prospects. It's super easy to use. I don't have to do anything and it just sends me an email after. Cons I don't have really anything negative to say. If I wouldn't have to click into Gong to send a prospect the recording and could send it directly through my email, that would be nice! Review Source EH Ellen H. Account Manager Information Technology and Services Used the software for: 6-12 months ### "Great way to focus on your call" August 12, 2021 5.0 Pros Being able to focus on your call without taking notes. Reference the transcript post call for notes and listen. to the call if needed Cons There were many calls lost when transferring our past calls from Chorus to Gong Review Source PZ Peter Z. Account Executive Transportation/Trucking/Railroad Used the software for: 1-2 years ### "The best sales software I've ever used in a decade in sales" February 11, 2020 5.0 Pros The fact I can directly bring colleagues into specific parts of calls, and salesforce integration. Cons Seems to have a lot of product bells and whistles that our customer success team has never trained us on and don't strike me as particularly valuable. Review Source TC Taylor C. Sales Retail Used the software for: 1-2 years ### "Gong makes it easy!" February 11, 2020 5.0 Pros The simplicity of the program and going through the calls and seeing the value of each conversation, even noting calls/accounts to have leadership review and give feedback. Cons I dont honestly have a flaw with the software. It is a fantastic tool. Review Source cC camden C. Account Executive Financial Services Used the software for: 2+ years ### "My Review" February 11, 2020 5.0 Pros Gon.io best functionality is the Ease of Use Cons The Software does not record my cell calls Review Source VR Verified Reviewer Sales Engineer Computer & Network Security Used the software for: Less than 6 months ### "Excellent Sales Engineering Training Tool" August 10, 2021 5.0 Pros The software is easy to use, and the features make identifying, noting and reviewing sales call a breeze Cons transcription software is not up to date with technical terms making it hard to search for words that are common acronyms. ie SIEM Review Source VR Verified Reviewer Business Development Rep Insurance Used the software for: 1-2 years ### "I love my gong Mug " March 27, 2019 5.0 Pros Everything. As a younger rep getting into sales, Gong has been such a great resource to sharpen up my skills and learn directly from top performers in my organization Cons There really isnt something that i truly do not enjoy about gong. Review Source SH Simon H. CTO Construction Used the software for: 1-2 years ### "Perfect!" February 11, 2020 5.0 Pros It's great to get a quick summary of any call we have, especially if you don't have a lot of time and many calls you want to keep informed about. Cons Nothing important to complain about. I didn't experience any blocking bugs so far. Review Source DG Dave G. Salesfgorce Admin Food & Beverages Used the software for: 6-12 months ### "Gong - Great for Sales Teams and Enablement!" February 11, 2020 5.0 We are solving the need to provide real time feedback and structured feedback to our Sales reps Pros Gong has been a godsend for our Sales Ops and Enablement teams here at our organization. It gives teams the ability to give feedback in real time and links to Salesforce. Cons In terms of the Salesforce integration it would be great if you could have more control over the opportunities Gong associates calls with Review Source SN Sophia N. Customer Success Manager Online Media Used the software for: 6-12 months ### "Ease of Use" March 27, 2019 4.0 We have used this, gong.io, as a training tool and also a quality tool as you can listen to the calls to ensure all the information shared with the customer was accurate. Pros I love sharing our calls/training with customers. My customers have commented on how those videos have allowed them to go back and review our calls for better understanding. Cons I with the transcription was better. It still works but it could be better. Review Source SH Shannon H. Account Executive Computer Software Used the software for: 1-2 years ### "Great for reviewing sales calls!" February 11, 2020 5.0 Pros Being able to search key words in the conversation is extremely helpful when you need to go back and listen to a certain section of your pitch! Cons I've loved everything so far! I really don't have anything bad to say about it! Review Source Rebekah P. Senior Customer Success Manager Computer Software Used the software for: I used a free trial ### "Very happy with the free trial so far" October 6, 2020 3.0 so far it is good and I am looking forward to seeing more what it can do for me. Pros It is super easy to use and set up. It is very clear how to use the software and how I can benefit using it. Cons I am not sure the value of the product over the other products I am currently using for the sales cycle. While it was easy to use I wish it was clear why I need it. Review Source VR Verified Reviewer Hearing Care Consultant Medical Devices Used the software for: 2+ years ### "Superior Coaching Tool" July 23, 2019 5.0 Pros I can pull recordings of internal, external, inbound and outbound calls from one simple console. Search for specific words, terms and phrases makes it super quick. Ability to share snippets, rather than whole calls have to search for timestamped portions of a call. Cons Sometimes can take a while to get the recording to go live in the system to pull a recent call. After about an hour, everything seems to show up. Review Source VR Verified Reviewer Senior Sales Development Representative Computer Software Used the software for: 1-2 years ### "Gong for Sales reps" September 25, 2018 5.0 Pros I love being able to see the talk times and how gong breaks the call down. Cons sometimes the software analyzes the call and doesn't do it as well as a human could (for obvious reasons). Review Source aB anastasia B. Account Executive Marketing and Advertising Used the software for: 6-12 months ### "Gong.io for call review " February 11, 2020 5.0 I am pleased with gong.io it is convenient to use the service with managers to help us improve sales and look at % of talk time and where we can find gaps in our flow. Pros I do like how we can search specific phrases and key words to help find examples of other reps calls and our own to better improve. Cons I would like if the search options had a few more ways to find calls from other departments or company names Review Source eA eddy A. Regional Sales Director Information Technology and Services Used the software for: Less than 6 months ### "Awesome quick and easy" February 11, 2020 5.0 The overall experience has been great, so far we hadn't had any downtime. The technology is solid and very intuitive. It's nice to have a technology that doesn't cost headaches with functionality and process changes. Pros My favorite thing about Gong is that it transcribes your conversations so that you don't have to take notes and focus on the customer during the conversation. It also holds valuable KPI reporting that helps you improve and coach others on your team. Cons I don't like how long it takes to upload a phone call. It would be immensely hopeful if you could get this call immediately or minutes after the call. Sometimes you forget something and would like to reference the call or you need your notes more immediately and it would be nice not to have to wait. Review Source sW steven W. Customer Success Manager Financial Services Used the software for: 1-2 years ### "Great product " February 13, 2020 4.0 Pros Easy to navigate, tracks valuable data points and stats, nice to view transcription, helps with ramping up to listen to colleague calls Cons I wish it had some auto integration with Sfdc activities or gainsight timelines Review Source AG Andrew G. Account Executive Computer Software Used the software for: 2+ years ### "Can't envision selling without Gong" February 11, 2020 5.0 Unreal product. Hopefully am a lifetime user in all of my future sales roles. Pros The ability to go in after your calls, analyze, and take notes is completely invaluable throughout every step of a sales cycle. I can't even imagine not using this tool in a B2B SaaS- selling role in which a huge portion of our calls occur on Zoom. Cons Finding specific calls can sometimes be difficult if you don't know the exact title of the call. Review Source Similar Products Featured